Company and Role Overview

Our client is a global electronic brand who are currently in the market for a Customer Service Advisor to come and join their busy team! The successful candidate will be responsible for upholding excellent communication skills when dealing with customers and queries/concerns. As well as promoting and managing the social side of the business.

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview

Our client is currently in the market for a Deputy Manager to come and join their busy team! The successful candidate will support and manage the staff to enable them to meet the needs of the children and young people, managing child protection concerns and complaints and participating in reviews to provide the best outcome for everyone.
 

Responsibilities

• Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
• Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
• Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
• Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
• Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people
• Assisting with the recruitment and retention of staff, including induction training for new staff into the home
• Providing consultation and informal advice and support to staff in relation to day-to-day matters
• Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary
• Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records
• Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
• Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards

 

Requirements

• Knowledge of the Children Act and other relevant legislation
• Diploma L3 Residential Childcare (or equivalent)
• Willingness to complete Diploma L5 L&M in H&SC
•  Knowledge of CHR 2015 and the QS

Role Overview

Our client is currently in the market for a HR Generalist to come and join their busy team! The successful candidate will support the overall recruitment process, induction and performance management of their team! As well as ad hoc duties.

Responsibilities

Recruitment:

• Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
• Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
• Take part in interview panels when required and arrange candidate feedback upon request.
• Undertake reference and document checks and prepare employment contracts, based on existing templates.

Induction:

• Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
• Participate in international HR onboarding activities.

Performance Management:

• Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
• Prepare reports on performance for the Country Manager to review.

Learning and Development:

• Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
• Create a centralized hub for all training measurement reporting and recording.
• Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

Employee Relations:

• Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
• Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
• Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
• Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

Administration:

• Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
• Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
• Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
• Administer the exit process for leavers, including exit interviews and return of company property.
• Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
• Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

• Meet with HR Manager for the purpose of regular supervision and appraisal.

Requirements

• Educated to Degree level or relevant HR Certification or Experience.
• Proven experience of HR Generalist roles
• Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
• Excellent administration and organisational skills.
• Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.

Company and Role Overview

Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
 

Main Responsibilities

• Proactively selling products
• Correct cash system handling
• Responsible for shop operations
• Ensuring the shop floor is kept to a high standard
• Training new colleagues
• Provide excellence Customer Service, consistently looking for ways to improve with the team
• Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
• Assisting with organisation of in-store events and brand activation to promote the store

 

Requirements

• Assortment and Category knowledge
• Experience within retail/hospitality role
• Good command of the English language
• Excellent time management and task prioritisation

Company and role overview

Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

 

Main responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

 

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.

Company and role overview

Our client in the heath care sector is looking for an inclusive and compassionate Project Officer to join their team. The candidate must be committed to promoting diversity and have a desire to support the improvement of health services. The role entails providing administrative support to the team as well as organising and arranging data, meetings and/or virtual visits.

(Maternity Cover)

 

Main responsibilities

• Evaluate, audit and research mental health services.
• Working with clinicians, patients, and carers to improve these services
• Provide administrative support to the project and analyse data
• Organise data collection and will arrange and attend meetings and face-to-face and/or virtual visits to mental health services
• Writing reports

 

Requirements

• Required to undertake a Disclosure Barring Service check
• Positive and inclusive values/attitude
• Excellent verbal and written skills

Role Overview

Our client is looking for a proactive and customer-focused Retail Sales Advisor to join their team. This role involves engaging with customers to enhance their shopping experience, showcasing innovative products, and maintaining high presentation standards. This role is a 1 year fixed term contract.

Responsibilities

• Actively engage with customers to drive sales.
• Assist with in-store displays and ensure product presentation is flawless.
• Support store events and contribute to social media management.
• Maintain a high standard of cleanliness and personal presentation.

Requirements

• Flexibility to work shifts, including weekends.
• Experience in customer-facing roles, with strong communication skills.
• A team player who can also work independently.
• A willingness to learn technical product details (full training provided).
• Bonus if you have a passion for watches or speak an additional language.

Benefits

• Competitive salary and commission structure.
• Healthcare coverage, including private medical insurance from day one.
• Generous pension plan and annual product allowance.
• This is a fantastic opportunity for someone passionate about retail and eager to work with a well-known brand in a vibrant location.

Role Overview

Our client is seeking dynamic individuals with a strong focus on sales and business development to join their team. This is a unique chance to be part of an innovative business the company is composed of seasoned industry experts and is in the early stages of an ambitious growth trajectory. They are looking for individuals to contribute to their mission of becoming a trusted provider of comprehensive, reliable insights across the sector.

Responsibilities

• Proactively identify and close new business opportunities
• Build and maintain relationships with existing clients to maximize their potential
• Increase brand visibility and awareness among senior stakeholders within target organisations
• Gather and provide feedback to support product development and refinement
• Demonstrate the value of the company’s offerings to clients, helping them fully leverage the benefits

Requirements

• At least two years of B2B data sales experience, including the full sales cycle from prospecting to closing and renewals
• A strong track record of meeting or exceeding sales targets and expanding networks in new markets
• Self-driven, with the ability to work effectively in a fast-paced, growth-focused environment
• A proactive, problem-solving attitude and an ability to work under pressure
• Fluency in English, with proficiency in an additional language being highly desirable

Benefits 

• Opportunities for career growth and professional development
• A collaborative working environment where your input directly shapes the business
• Flexible working arrangements
• Access to a share option scheme

Company and role overview –

This company embodies professionalism, agility, and a customer-centric approach. They proudly serve the top UK independent ethnic stores, world food take-away outlets, and major UK supermarket retailers such as Asda, Tesco, Sainsbury's, and Morrisons. Their products grace the shelves of larger superstores as well as smaller 'Express' and 'Local' stores across the nation.

Main responsibilities –

• Discover and cultivate fresh business prospects via networking and cold outreach
• Perform market analysis to pinpoint potential clients and industries for growth opportunities
• Foster enduring relationships with current clients, prioritizing satisfaction and fostering repeat business
• Work closely with internal teams to craft tailored solutions addressing clients' specific needs
• Skilfully negotiate contracts and finalize agreements with clients, ensuring mutually beneficial terms

Requirements –

• Demonstrated success in business development or sales roles
• Proficient in Salesforce or comparable CRM software
• Exceptional communication and interpersonal abilities, adept at building rapport with clients
• A-Level or equivalent education is preferred
• Prior experience in business development for at least 1 year is preferred

Role Overview

Our client is looking for a passionate and driven Account Manager to join their dynamic team. This is a field-based role covering the Midlands, with occasional visits to the head office.
As the Account Manager, you will manage relationships with independent retailers, ensuring the successful promotion and sales of a wide range of electronic musical instruments. You'll work closely with internal marketing and sales teams to develop strategies, execute promotional events, and ensure top-notch product training for retailers. Your input will be critical in driving growth, expanding market presence, and maintaining competitive insights.
 

Key Responsibilities

• Drive sales growth through strategic account management and partnership building.
• Create effective business plans for your territory to meet and exceed sales targets.
• Deliver expert product training and support to retailers.
• Plan and execute engaging marketing events to promote product visibility.
• Monitor competitors and market trends, providing key insights.
• Produce reports and forecasts to support sales planning.

Requirements

• Proven experience in B2B sales, ideally within music retail or a related field.
• Passionate about music, with the ability to confidently demonstrate pianos and keyboards.
• Full UK driving license and flexibility to travel.
• Strong communication, negotiation, and problem-solving skills.
• Proficient in Microsoft Excel and Google Business Suite.

Role Overview

Our client is looking for a passionate and skilled Relationships Manager to help transform their organisation on a fixed term contract. The successful candidate will work closely with local partnerships to support the development and implementation of innovative solutions that address the complex challenges facing the disadvantaged in securing sustainable employment. This is an exciting opportunity to contribute to systemic change and make a real difference to change lives.

Main Responsibilities

• Build and manage strong relationships with local partnerships.
• Provide ongoing support to help partnerships develop shared ambitions for systemic change.
• Accompany partnerships through their processes, monitoring progress and identifying challenges.
• Act as a liaison between local partners and internal teams, bringing local insights into strategic decision-making.
• Lead engagement with local partnerships, ensuring the involvement in decision-making and design.
• Prepare and oversee grant agreements, ensuring compliance with milestones and budgets.
• Identify funding opportunities and help partnerships develop business cases for additional support.
• Support partnerships in developing new models of working that align with wider policy changes

Requirements

• Proven experience in partnership, fundraising, and grant management.
• Strong strategic thinking and analytical skills.
• Ability to build productive relationships with senior stakeholders and foster collaborative action.
• Experience in managing projects, budgets, and contracts with effective monitoring and performance oversight.
• Excellent interpersonal, communication, and presentation skills.
• A genuine commitment to equity, diversity, and inclusion.

Package

• Flexible working – Offices in London, the West Midlands, and the North of England.
• Competitive salary of up to 42K.
• Brilliant company benefits

Role Overview

Our client is seeking an energetic and highly motivated individual to drive public relations and business development efforts. The primary goal is to increase enrolments and strengthen global brand awareness. This role offers an exciting opportunity to make a real impact on a growing institution with a focus on personal and academic success.

Responsibilities

• Build and nurture relationships with overseas schools and educational agents.
• Collaborate with marketing and admissions teams to promote the institution in international markets.
• Conduct market research to stay ahead of trends and competition.
• Organise and participate in events, including presentations to prospective students and families.
• Travel internationally, planning and managing promotional visits.

Requirements

• Proven experience in public relations, business development, or a similar role.
• Strong communication skills, particularly in presenting to diverse audiences.
• Demonstrated ability to manage multiple projects and meet deadlines.
• Positive, adaptable, and eager to work in a dynamic team environment.