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Job Description

Company and Role Overview

Our client is a global electronic brand who are currently in the market for a Customer Service Advisor to come and join their busy team! The successful candidate will be responsible for upholding excellent communication skills when dealing with customers and queries/concerns. As well as promoting and managing the social side of the business.

Main responsibilities 

  • Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
  • E-commerce Support – providing customer service to customers on our online stores.
  • Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
  • Providing support through social media channels, WhatsApp, and Live Chat
  • Maintaining and improving upon existing KPIs and SLAs
  • Providing technical support to customers to a range of products
  • Helping with any other ad-hoc assistance as requested by the company.


  • Minimum of two years of experience in customer service role
  • Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
  • Be confident with complaint handling/management, maintaining calm and clear communication.
  • Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

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