Customer Support Advisor

Company and role overview

Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.

Company and role overview

Our client in the heath care sector is looking for an inclusive and compassionate Project Officer to join their team. The candidate must be committed to promoting diversity and have a desire to support the improvement of health services. The role entails providing administrative support to the team as well as organising and arranging data, meetings and/or virtual visits.

(Maternity Cover)

Main responsibilities

• Evaluate, audit and research mental health services.
• Working with clinicians, patients, and carers to improve these services
• Provide administrative support to the project and analyse data
• Organise data collection and will arrange and attend meetings and face-to-face and/or virtual visits to mental health services
• Writing reports

Requirements

• Required to undertake a Disclosure Barring Service check
• Positive and inclusive values/attitude
• Excellent verbal and written skills

Company And Role Overview –

Join our client as a Business Development Executive, where you’ll have the chance to make a real difference in a friendly, energetic, and forward-thinking environment. They are looking for someone with sharp analytical skills, outstanding organisational abilities, and a curious mind, ready to bring fresh ideas and drive success. This role is not just a job—it’s a launchpad for your career, offering incredible growth potential with a clear path to becoming a National Account Manager. If you're eager to make an impact and take your career to new heights, this is the opportunity you've been waiting for!

Main Responsibilities –

• Oversee a portfolio of existing customers, address inquiries, process orders, and act as the first point of contact for prospective clients to enhance sales.
• Manage, respond to, and prioritize inquiries from our direct eCommerce channels.
• Identify and actively reach out to potential new business and sales opportunities.
• Responsible for building and converting a sales pipeline, meeting growth targets, and achieving KPIs.
• Keep informed on industry developments and new product features to maintain a competitive edge and support continuous improvement efforts.

Requirements –

• At least 2 years of experience in sales or account management.
• Strong verbal and written communication abilities, paired with exceptional customer service skills.
• Previous sales experience in consumer durable goods, stationery, or medical products.
• A team-oriented individual with excellent interpersonal skills, able to establish productive working relationships with cross-functional teams and external partners.
• Must have a full clean driving license. 

Company & Role Overview

Our client is a dynamic and forward-thinking membership organisation. They pride themselves on their commitment to excellence and their supportive work environment. As they continue to grow, they are seeking a dedicated and organised Personal Assistant to join their team.

Our client is looking for a highly organised and proactive Personal Assistant to support their senior management team. You will be a graduate with some experience in diary management, showcasing exceptional organisational skills and the ability to handle a variety of administrative tasks.

Key Responsibilities

• Coordinate and organise travel arrangements, including flights, accommodation, and itineraries.
• Prepare and edit correspondence, communications, presentations, and other documents.
• Handle confidential information with discretion and professionalism.
• Assist in organising and coordinating events, both internal and external.
• Liaise with clients, suppliers, and other staff members on behalf of senior management.
• Conduct research, compile data, and prepare reports as required.
• Perform general office duties such as ordering supplies, managing office records, and maintaining a tidy working environment.
• Take minutes during meetings and distribute them promptly.
• Support senior management with personal tasks as needed.

• A degree from a recognised university.
• Previous experience in diary management or a similar administrative role.
• Exceptional organisational and time-management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and as part of a team.
• High level of discretion and professionalism.
• Excellent attention to detail and problem-solving skills.
• Ability to multitask and prioritise tasks effectively.

• Experience in a corporate or professional environment.
• Familiarity with project management tools and software.
• A proactive approach with the ability to anticipate needs and requirements.

What Our Client Offers

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A supportive and collaborative work environment.
• Flexible working hours and the potential for remote work.

Company & Role Overview

Main Responsibilities

• The Health Engagement Manager you will influence and cultivate relationships with various stakeholders, including organisations and teams.
• Present evidence of service quality, impact, and cost-effectiveness for funded and provided services.
• Have managerial experience and being able to direct the team to deliver on projects.
• Work strategically to create robust service delivery plans that will enhance outcomes.
• Complex project management across multiple stakeholders including managing contracts .
• Financial and resource management, including budget setting, budget management/control and reporting.
• As a Health Engagement Manager, you will play a significant role in senior leadership and contribute to the organisation's strategic business planning.
• Supervise operational systems and details.
• Implement a continuous quality improvement and efficiency enhancement program within the department.

Requirements

• Extensive experience in relationship and project management.
• Proven track record of establishing strong internal and external relationships at a high level.
• Demonstrated ability to drive change through effective influencing and negotiation, ideally within the healthcare sector.
• Excellent communication skills, capable of persuading, motivating, and inspiring while delivering clear, accurate, and accessible messages.

Company and Role Overview

Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
 

Main Responsibilities

• Proactively selling products
• Correct cash system handling
• Responsible for shop operations
• Ensuring the shop floor is kept to a high standard
• Training new colleagues
• Provide excellence Customer Service, consistently looking for ways to improve with the team
• Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
• Assisting with organisation of in-store events and brand activation to promote the store

Requirements

• Assortment and Category knowledge
• Experience within retail/hospitality role
• Good command of the English language
• Excellent time management and task prioritisation

Role Overview

Main Responsibilities

• Build and manage strong relationships with local partnerships.
• Provide ongoing support to help partnerships develop shared ambitions for systemic change.
• Accompany partnerships through their processes, monitoring progress and identifying challenges.
• Act as a liaison between local partners and internal teams, bringing local insights into strategic decision-making.
• Lead engagement with local partnerships, ensuring the involvement in decision-making and design.
• Prepare and oversee grant agreements, ensuring compliance with milestones and budgets.
• Identify funding opportunities and help partnerships develop business cases for additional support.
• Support partnerships in developing new models of working that align with wider policy changes

Requirements

• Proven experience in partnership, fundraising, and grant management.
• Strong strategic thinking and analytical skills.
• Ability to build productive relationships with senior stakeholders and foster collaborative action.
• Experience in managing projects, budgets, and contracts with effective monitoring and performance oversight.
• Excellent interpersonal, communication, and presentation skills.
• A genuine commitment to equity, diversity, and inclusion.

Package

• Flexible working – Offices in London, the West Midlands, and the North of England.
• Competitive salary of up to 42K.
• Brilliant company benefits

Role Overview:

Our client are seeking a dynamic and results-driven Grant and Trusts Fundraising Manager to join their fundraising team. You will lead efforts to develop and implement strategies for securing significant funding from trusts, foundations, and corporate partners. The successful candidate will have a strong track record of generating income, building long-lasting relationships, and delivering against ambitious fundraising targets.

Key Responsibilities:

• Develop and implement a fundraising strategy to engage and secure high-value donations from trusts, foundations, and corporate partnerships.
• Research and identify potential funders, both locally and nationally, with a focus on trust and corporate giving.
• Prepare compelling, tailored applications, proposals, and presentations to secure funding.
• Build and maintain strong relationships with funders, ensuring timely reporting and stewardship.
• Lead on monitoring and evaluation, ensuring accurate reporting of outcomes to funders.
• Work closely with internal teams, including program delivery and finance, to ensure effective use and reporting of funds.
• Contribute to the overall fundraising strategy and help achieve annual income targets.
• Manage a portfolio of key relationships, keeping up-to-date with funding trends and opportunities.
• Provide regular updates to the Head of Fundraising on progress, challenges, and opportunities.

About You:

• Experience: Proven experience in trusts and corporate fundraising with a track record of securing significant income.
• Writing Skills: Exceptional writing skills, with the ability to craft compelling and persuasive applications and proposals.
• Communication: Excellent interpersonal and relationship-building skills, with the ability to engage stakeholders at all levels.
• Project Management: Strong organizational skills, with the ability to manage multiple projects and deadlines effectively.
• Research Skills: Ability to identify and research new funding opportunities and build a strong pipeline.
• Team Player: Collaborative approach, willing to support colleagues and contribute to team goals.

Desirable:

• Experience in monitoring and reporting on financial and program outcomes.
• Grants writing and trust fundraising experience. 
• Understanding of the charity sector and key trends in corporate social responsibility and philanthropic giving.

What They Offer:

• £40,000 + Company benefits 
• Flexible working options, including remote working.
• Opportunities for professional development and career progression.
• A supportive and inclusive working environment where your contributions are valued.

Role Overview

Responsibilities

• Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
• Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
• Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
• Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
• Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people
• Assisting with the recruitment and retention of staff, including induction training for new staff into the home
• Providing consultation and informal advice and support to staff in relation to day-to-day matters
• Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary
• Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records
• Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
• Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards

Requirements

• Knowledge of the Children Act and other relevant legislation
• Diploma L3 Residential Childcare (or equivalent)
• Willingness to complete Diploma L5 L&M in H&SC
•  Knowledge of CHR 2015 and the QS