Deputy Manager

Company and Role Overview 

An exciting opportunity awaits a talented graduate in performing arts to provide administrative support to renowned music and drama departments within a prestigious organiastion. In the role  Performing Arts - Administrative Assistant, you'll be instrumental in ensuring seamless operations and supporting extracurricular initiatives.

Main Responsibilities

• Coordinating extracurricular events, outings, and artist residencies, with occasional participation
• Supervising inventory of sheet music and musical instruments for the music department
• Creating promotional materials for performances
• Assisting with filming and recording of exam submissions and extracurricular events
• Providing technical support to the drama department
• Seeking a candidate with extensive knowledge in music and drama, as well as outstanding communication and organizational skills

Requirements

• University degree in performing arts or similar.
• An individual boasting a multifaceted expertise spanning the realms of both music and drama.
• Robust communication and organizational prowess, ensuring seamless collaboration and execution of projects.
• A confident individual inspiring those around you to reach new heights of creativity and excellence.

Company and Role Overview 

To offer technical administrative support to the Private Client Director and Private Client Adviser within a successful team, while closely collaborating with the Senior Private Client Administrator. This dynamic position involves assisting the Private Client Director in delivering exceptional holistic financial planning services to both new and established clients. It is ideal for a self-motivated and experienced IFA administrator who thrives on proactive and collaborative work within a small team. The role presents an excellent opportunity for a candidate who is either partially or fully Diploma qualified and has aspirations to progress into a technical paraplanning role in the medium term. The right candidate will have access to our internal paraplanner training program.
 

Responsibilities 

• Get ready for and participate in client meetings as needed, making thorough written records and handling any administrative or technical tasks afterward
• Address intricate and technical client inquiries under the guidance of the Private Client Director
• Maintain precise client records in internal systems (iO and Volume), encompassing all written and electronic correspondence with clients and providers, as well as meeting notes
• Address client inquiries promptly and professionally
• Adhere to risk profiling protocols, documenting risk profile scores in iO and saving profiles to the DMS

Requirements 

• Possess a minimum of 2 years of experience in the independent sector of the financial services industry, specifically in a pertinent administrative capacity with direct engagement with high-net-worth clients
• Demonstrate outstanding IT aptitude and written communication abilities, displaying expertise in utilizing Microsoft Office suites
• Proficiency in Excel would be beneficial
• Possession of relevant industry qualifications, preferably including at least one R0 exam, would be highly advantageous

Our client is looking for  an organised Education Coordinator to join their team. The individual in this role will play a substantial part in overseeing the administration of critical aspects of the trainee journey. The responsibilities include aiding in the provision of an exceptional trainee experience that aligns with the company and roles requirements.

• Offering administrative assistance for the Appeals, Appeals Review, and Disciplinary Panels
• Ensuring effective data management in compliance with GDPR, consistently supplying precise trainee data, addressing inquiries from stakeholders.
• Supporting trainees and the team with occasional inquiries and operational tasks
• Addressing online inquiries through CRM
• Overseeing trainee record systems in Microsoft Dynamics and ensuring data maintenance

Requirements

• Educational Background - Completed education to GCSE Standard
• Work Experience in a dynamic office setting
• Demonstrated ability to uphold confidentiality, handle sensitive matters with tact, diplomacy, and discretion
• Strong organizational and administrative capabilities, demonstrating proficiency in meeting deadlines
• Competence in utilizing office applications, including Microsoft Dynamics

Role overview

Responsibilities

• To supervise Direct Reports to guarantee resources are utilised efficiently and in accordance with established outlet labour budgets.
• On a weekly basis, assess and approve time sheets for areas of responsibility.
• To supervise and develop team members, managing performance frameworks for the team, departmental objectives, and personal development needs.
• Oversee personnel issues sensitively and confidentially, encompassing recruitment, behaviour, performance, illness, and attendance and approve annual leave requests.
• Administer annual staff evaluations, guarantee training needs meet legal obligations.
• Supervise Direct Reports to assure the effective management of all events within the department to deliver a professional and efficient service.
• To ensure food orders, production, and events are managed to sustain an adequate service within food budget targets and supervise wastage at all events following policies.
• Administer all operating expenses (personnel wages, equipment hires, etc.) staying within departmental budgets and cost calculations.
• To oversee the day-to-day Events operations ensuring total customer satisfaction.
• Receive and record customer feedback, recognizing and implementing changes in customer service and product offer to maximize revenue.
• Ensure stock control/taking is conducted monthly in each outlet following Financial guidelines.
• To perform and record regular outlet inspections discussing routes for improvement with Direct Reports and implement changes in customer service and product offers and services to maximize revenue.
• To supervise and support the necessary teams to conduct all their working practices following the Food Hygiene, Health and Safety legislation and other relevant policies.
• To oversee defects, repairs, and maintenance issues at sites.

• To assist and be proactive in the researching, collating, devising, production, and coordination of departmental documentation Customer feedback, Customer information, Management reports etc.
• To assist the Events Management Team in setting the standard of hospitality services and catering against external providers, making suggestions on new products / styles of service.
• To stand in for the absence of the Deputy Managers (Catering and Events).

Requirements

• A relevant degree / formal Catering Management qualification / evidenced experience in a similar role
• An Advanced Food Hygiene Certificate
• Managerial experience in a multi-site (high volume) environment capable of monitoring performance, train, develop and motivate team members

The individual in this position will primarily manage candidate examination schedules and ensure the precise publication of examination results. Operating within a high-profile, high-risk sector of the College, the role includes assisting the Data and Statistics Manager (DSM) in gathering information to generate reports for crucial stakeholders. This contributes to business improvement efforts and addresses key risk areas.
 

• Perform all essential preliminary tasks related to online examination reservations, bookings, and revisions of published information before the commencement of each application window
• Supply data and compile communications to facilitate the prompt resolution of any complaints and issues that may arise during this process
• Compile examination results for candidates and distribute them to deaneries and relevant parties as needed
• Foster connections with essential stakeholders and support the Data & Statistics Manager in data-related tasks, including the compilation of data for external partners

Requirements –

• Possessing education equivalent to at least A level, inclusive of mathematics, statistics, computer science, and/or data analysis/management
• Demonstrated experience in managing, manipulating, and interpreting substantial volumes of data
• Demonstrated proficiency in utilizing MS Office applications, specifically Excel, Access, and Word
• Collaborative team member actively contributing in meetings

Role Overview

Responsibilities

• Maintain and oversee financial processes and controls to ensure completeness and accuracy of monetary information.
• Oversee the payroll process and relationship with the external payroll bureaux to ensure staff are compensated accurately and in compliance with HMRC regulations.
• Supervise the month-end close process, including review and questioning of monthly performance reports with budget holders.
• Generate monthly management accounts by agreed deadlines, including insightful commentary to elucidate results against expected performance.
• Manage the year-end process to produce the accounts to trial balance for our client and its subsidiary, working in close collaboration with the Director of Finance and Operations.
• Prepare year end audit file working papers and support the creation of financial statements and liaison with auditors.
• Take the lead in preparing reports on a regular and as-needed basis according to funders/donors requests by collaborating with the Fundraising team to understand reporting requirements and timelines, supporting in the preparation of donor presentations, applications, and budgets where appropriate.
• Assist the Director of Finance and Operations in the annual review of monetary policies and procedures.
• Oversee the production of the annual budget process and intermittent forecasts.
• Oversee the reconciliation of banked income with the Fundraising system.
• Reconcile all nominal ledger control accounts monthly, investigating queries and approving any resulting journal entries.
• Lead the project to improve or upgrade the financial system, working with other stakeholders to collect user requirements, contribute to the analysis of the tender submissions and selection of vendor, and lead in the implementation of the new system within agreed project timescales.
• Supervise the petty cash, banking, monthly cash flow, expenses, and credit card processes, ensuring staff are reimbursed by agreed deadlines.
• Maintain and update the fixed assets register.
• Oversee quarterly VAT returns and supporting schedules.

Requirements

• Professional experience of working as a Finance Manager or similar
• Charity Finance experience
• Hands-on transaction processing with strategic input
• Proven experience of managing payroll

Role Overview

Responsibilities

• Help maintain the automated and scalable accounting function that produces accurate monthly Management Reports within 5 days of the end of the month.
• Take ownership of and improve/automate the processes of invoice payments (AP) and expenses management
• Claim responsibility to p improve/automate corporate bank reconciliation processes and help build relevant integrations with the finance ledger
• Improve and pre-set all reconciliations of revenue, expenses, assets, liabilities and equity
• Support the office team, developers and trading teams on improving trading data and computerizing the data feeds into the ledger
• Help build a robust and scalable budgeting and forecasting model
• Help with the annual group audits covering multiple entities
• Financial Planning and Analysis: computerise and design reporting, both internal management reporting and external reporting to partners, investors, authorities, etc.
• Direct and indirect tax computations and reporting
• Adhoc project work as required

Requirements

• BSc in Accounting, Finance or other relevant field with a significant quantitative element

• Recognized accounting qualification such as ACCA, ACA or CIMA with one or more years post qualified experience
• Advanced Excel and modelling skills
• Experience with the best-in-class automation systems and functions where scalability is driven by technology, rather than headcount and manual work

Role Overview

Responsibilities

• Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
• Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
• Take part in interview panels when required and arrange candidate feedback upon request.
• Undertake reference and document checks and prepare employment contracts, based on existing templates.

• Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
• Participate in international HR onboarding activities.

• Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
• Prepare reports on performance for the Country Manager to review.

• Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
• Create a centralized hub for all training measurement reporting and recording.
• Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

• Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
• Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
• Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
• Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

• Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
• Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
• Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
• Administer the exit process for leavers, including exit interviews and return of company property.
• Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
• Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

• Meet with HR Manager for the purpose of regular supervision and appraisal.

Requirements

• Educated to Degree level or relevant HR Certification or Experience.
• Proven experience of HR Generalist roles
• Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
• Excellent administration and organisational skills.
• Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.