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Company & Role Overview

We are recruiting for a Product Design Lead position in the eCommerce industry, the role will require a successful candidate to lead a team to support the overall growth of the company. A desirable candidate will have the ability to lead a team successfully and pushing new user research methods from the stages of development into existence. Following development, the new methods will require continuous analysis regarding their effectiveness with customers.

Main Responsibilities

• Main responsibilities will include leading and developing a team to successful outcomes
• Experience of undertaking an authoritative role is essential
• Customer research and product assessment from idea to use
• Producing wireframes, prototypes and user flows surrounding customer needs
• Utilising data in combination with consumer research to establish customer focused products
• Capable of analysing consumer research to enhance current projects
• Be able to critically think to find new and improved ways applying design thinking to respond to UX concerns
• Produce and execute style guide and guarantee UX/Design and managing design sprints

Important Requirements (Essential)

• A successful candidate must be knowledgeable with agile and design sprints
• 7-10 years of experience with UX/Product Design including consumer research
• 3 years of experience as a design manager
• Must have a portfolio that includes Product Design/UX work from a number of previous employments or projects

Requirements (Desirable)

• Experience in the Ecommerce industry  
• Expertise in technical areas including creating prototypes, Javascript, HTML, and CSS
• Knowledgeable with Design computer software such as Sketch and InVision
• A relevant degree or qualification

Company & Role Overview

We are currently recruiting for a well-established e-Commerce company who are looking for a Senior Product Manager to support the team. This is a fantastic opportunity for the successful candidate to help drive the business forward. You will be involved in 3rd party integrations across our varied range of sectors to help build out the booking experience.

Main Responsibilities

• A senior project manager’s role involves the maintenance of the company’s products from beginning to dispatch within a team to help the growth of the company
• Utilise data focused methods to distinguish and highlight the plan and build-up of the product area, using several data sources and customer insight (qualitative and quantitative)
• Leading areas of development including product improvement and enhancing customer experience
• Leading product plans from beginning to end including using research and discovery, improvement of consumer flows, wireframes and stories
• Communicating with various other departments within the company to develop customer solutions

Requirements

• 3-5 years experience within a web-based product management organisation
• 2-3 years of experience in management of product managers and products analysts
• Previous experience in an Ecommerce position preferably from a tourism company
• Experience with web analytics
• Proactive, adaptable personality who pays attention to detail
• The individual must have a high-level of oral, written, and spoken skills

Company & Role Overview

The role is a permanent full stack developer position with a leading company in the e-Commerce industry. The company’s fundamental principles surround the best experience for the customer, provider, team, and retail associates.

Main Responsibilities

• Execution of Top Ecommerce Market Trend
• Examining technological methodology to guarantee business requirements are exceeded and are scalable for upcoming merchandise releases for the company.
• Network gateways developments
• Liaising with company analysts and management to advise application solutions in the future
• Scripting conceptual design papers and in-depth specifications for extensive and complex projects
• Design integration with several of the company’s partners

Important Requirements (Essential)

• A successful candidate will have a minimum of 3 years of experience with online software development including the use of .NET
• Excellent customer service
• Team worker
• The individual must be organised and able to prioritise tasks based on their importance
• Technical skills in NET MVC, Web API, C#, .NET Core, NHibernate, Entity Framework, JQuery
• Experience with Azure DevOps, Git, ASP.NET Web Forms
• Experience of writing enquiries on the SQL Server

Requirements (Desired)

• Previous employment within an e-Commerce development team for a renowned web business

Company & Role Overview

This role is a permanent Cloud Bookkeeper position in which a successful candidate will be dedicated to working in an office in aid of the outsourced team and the cloud team manager. The position features full-time office hours, 35 hours per week from 8:30AM – 5:30PM.

Main responsibilities

• Lead regular monthly and weekly reports to remain up to date with Teams task development on VAT returns / EC Sales / Bookkeeping and ensure all targets are met.
• Communicate with PA’s when Year-end accounts are prepared to be booked in
• Respond to Team enquiries and communicate directly with all clients
• Ensure all deadlines are met and work prepared appropriately
• Guarantee all bookkeeping tasks are completed effectively by following the Efficiency Checklist and changing any required advancements
• Review bookkeeping work to ensure TB is accurate
• Verify all bookkeeping postings to check all postings are completely accurate
• Deal with bookkeeping jobs if necessary throughout busy periods for the company

Important Requirements (Essential)

• A successful candidate will have a high-level of knowledge of using Xero, alternatively the candidate can be certified on Xero. An excellent level of bookkeeping experience and prior knowledge of receipt bank is advised.
• ACCA/AAT Qualified or Qualified by experience
• Practice experience
• Great insight into accountancy and tax principles

Company & Role Overview

Our client, a top accountancy firm is looking for a Client Services Administrator to come and join their team. The aim of this role is to provide admin support to the firm, working closely with Admin Manager and Assistant Admin Manager to ensure a high quality of service is delivered to the business and clients. Training will be provided.
 

Main Responsibilities

• Update and maintain our Client Database
• You’ll be responsible for maintaining our client statutory records and processing any statutory changes and amendments in a timely manner, which will include:
• Preparing and filing annual Confirmation Statements
• Processing year-end changes
• Maintaining company share registers on our internal database and updating
• Companies House records
• Processing New Company Formations
• Sending clients their annual financial statements and related documents, either by post or through our secure online portal
• Typing letters
• Raising invoices through our Client Database and forwarding same to clients
• Reception Cover
• Answering the telephones
• General administration support (scanning, printing etc.)

Requirements

• 2-3 years plus experience working in an accountancy practice
• Excellent command in English both written and verbal

Company & Role Overview

Main Responsibilities

• Acquiring all warranties, guarantees and documentation required for the project
• Planning applications and discharge of conditions
• Ability to identify resources and assign responsibilities
• Work directly with clientele, developers, and designers to identify the deliverables of the project
• Produce regular project reports both externally and internally
• Appointing and co-ordinating multidisciplinary design teams
• Ensuring that project documents are completed, up to date and appropriately stored
• Work directly with commercial teams to manage all cost and payment elements of the project
• Producing risk mitigation strategies to assess and resolve project risks
• Project programme implementation - designed to meet objectives within an agreed time frame, including procurement and build

Requirements

• Ideally 2+ years’ experience in project management (construction / planning) or qualified experience with examples of prior successful projects, either as lead project manager or assistant project manager

• Alternatively, an organised individual from an Admin background who is looking to build an extensive skillset and broaden their range outside to become a PM within the Property and Construction space

• Excellent communication ability – articulate and strong both verbally and written when liaising with both clientele and consultants

• Be both and independent and collaborative worker who is self-motivated, with an exemplary positive attitude and integrity

• Strong leadership qualities, ability to delegate efficiently whilst also having great empathy for others

• Flexibility, ability to travel between sites and head office as and when required
   

Company & Role Overview

The role available is a temporary contract Customer Service Agent located in London. Some key aspects of the role will include providing product assistance in a well-timed and sophisticated manner to answering calls, letters, and e-mails. A successful candidate must be approachable, effective, and excellent customer service to all users of the service following with regional and worldwide personal and team targets.

Main Responsibilities

• Customer Service/Support responsibilities will include assisting in the progression of customer service centre by delivering welcoming, pleasant, and responsive service.
• Solve Technical Support queries
• Deal with all customers in accordance with company guidelines to ensure outstanding customer satisfaction.
• Manage and discuss settled resolutions to customer grievances whilst considering company factors.
• Heighten serious complaints to higher personnel to accomplish a suitable result.
• To progress in line with set KPIs and SLAs.
• Perform administration tasks whenever necessary, such as postal matters, ensuring cover is given in the event of holidays, sickness and so on.
• Organise internal database with a high level of correctness.
• Engage with all colleagues to guarantee all individual assignments are fairly assigned.
• Respond to all customer call backs within the timeframe agreed, speaking, and working with colleagues where necessary.
• Distribute any new information on company products by editing FAQ templates.
• Reach individual goals and team goals by prioritising workload.
• Report any difficulties of the company that need enhancing to the manager, especially those with commercial consequences.

Important Requirements (Essential)

• Experienced agent in Customer Service
• Excellent problem solver and teamwork
• High level of call handling skills and experience in live chat
• Worked in customer support on social media channels
• High level of written and spoken communication
• Fast learner and uses initiative

Requirements (Desirable)

• Experience in Zendesk
• Interested in Technical Support and Knowledge

Company & Role Overview
Our client is a successful progressive publisher seeking a Commissioning Editor to join their growing team.

Main Responsibilities

• Managing all submissions quickly and efficiently

• Commissioning artless and trends for the journal

• Building and maintaining relationships with expert authors, journal communities and subject experts

• Being pro active in keeping up to date with scientific advances

• Oversee/implement editorial processes ensuring all content is to a high standard

• Managing social media

• Degree in a scientific field

• Some experience in editorial work

• Ability to use social media

• Excellent grammar and written English