Company & Role Overview

We are currently recruiting for 2 full time crown court clerk to join the team at the Crown Court with our client, The Ministry of Justice based in Central London. This is a fantastic opportunity to join an organisation that offers training and a great working environment. The key purpose of the role is to manage the courtrooms to ensure that cases are dealt with promptly in liaison with the judiciary, legal professionals and staff.

 If you have strong legal background skills and have confidence in dealing with various stakeholders then this may be the role for you. Law Graduates will also be considered for this role.

Main Responsibilities

• Ensure that a comprehensive log is kept of representation order and that a judges report is available at all sentence hearings
• Accurately prepare case summaries for resident judge
• Ensure that applications for representation orders are checked and approved upon authorisation of the judge
• Undertake any allocated tasks as part of the role I.e. PA role to Judiciary when required; arranging marshalling and swearing in of Justices
• Ensure efficient through put of listed work in the allocated court room on a daily basis; giving appropriate support to judiciary and keeping the list office and other agencies fully appraised of developments

Requirements

• Someone with the ability to work within a team
• Strong communication skills (verbal and written)
• Competent user of Microsoft packages
• Excellent customer service
• Ability to work with people on all levels
• Team leading experience desirable but not essential

Role Overview

Responsibilities

• Collaborate with the examination partner and be liable for the everyday administration of the examination division.
• Collaborate intimately with the examination overseer on technical concerns.
• Will possess personal examination collection of customers to administer (review planning, field work, and completion).
• Hold all Partners responsible for the examinations they approve.
• Make sure examinations are scheduled efficiently and reserved beforehand.
• Make sure examinations are accomplished and concluded before Partner approval.
• Take on the duty to elevate the quality of the client’s work and fulfil regulatory standards.
• Steer various firm undertakings, e.g., examination templates, personnel training schemes, training principles, etc.
• Developing, administering, and inspiring a team of technical personnel.

Requirements

• Qualified either ACCA or ACA
• High degree of technical knowledge, ISA and UK GAAP
• Educated up to degree level or CTS
• At least 4/6 years post qualification experience working in audit
• Experience in managing a team
• Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering

Role Overview

Responsibilities

• Assisting the Head of Digital in gathering data and scrutinizing performance.
• Contributing to and implementing an effective cross-channel digital acquisition strategy.
• Generating website traffic with a data-driven test & learn approach.
• Deducing insights on targeting, strategy, and performance.
• Effectively overseeing 3rd party digital agencies.
• Identifying novel digital channels and partners, including fresh affiliates, to optimize reach within our target audience.
• Displaying fluency in campaign performance data; persistently seeking optimization opportunities to stimulate conversions and expansion.
• Creating performance marketing reports

Requirements

• Bachelor's degree in marketing, advertising, or a related field.
• Minimum of 2 years of confirmed experience in performance marketing, retargeting, and paid digital channels is obligatory.
• Comprehensive comprehension and hands-on involvement in digital marketing channels like GA, Performance Max (Google Shopping, Google Search), Paid Social (Meta Business Suite, TikTok), Display, Affiliate Marketing.
• Exceptional understanding and expertise in Paid Social and PPC with verifiable outcomes.
• Proficiency in using Google Analytics, GA4, and data visualization tools (like Data Studio).

Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview

Benefits

• 25 days holiday allowance, ensuring you have ample time to relax and recharge.
• Your birthday off to celebrate and enjoy a special day.
• Holiday purchase scheme to give you the flexibility to tailor your time off.

• Totally remote working for those who prefer the flexibility of working from anywhere in the UK.
• Choice of two offices (Maidenhead and Newcastle upon Tyne) for employees who prefer a hybrid setup, combining office and remote work.

• Generous company pension plan to help secure your future.
• Sick pay to support you during unforeseen circumstances.
• Death in service benefit, providing peace of mind to your loved ones.

• Access to a range of courses for personal and professional growth, empowering you to reach your full potential.

• Reimbursement for routine health treatments, including dental, opticians, and health screenings.
• 24/7 access to online private GPs, ensuring you can seek medical advice anytime, anywhere, with a worldwide prescription delivery service.
• A wealth of well-being content in various formats, offering everything from meditation to yoga, promoting a healthy work-life balance.
• Thousands of discounts on everyday purchases, covering popular retail stores, days and nights out, gym memberships, and online workout classes.
• At our client's company, they believe in fostering a positive and supportive work environment. Their benefits package is designed to prioritise your well-being, professional growth, and work-life balance, regardless of your work style preferences. Whether you choose a hybrid or remote setup, they are committed to providing you with the tools and resources needed to thrive both professionally and personally.

Responsibilities

• Lead and manage the DevOps team, offering guidance, mentorship, and remaining hands-on.
• Manage and maintain the application infrastructure, including cloud-based services (Microsoft Azure & some AWS), servers, databases, and networks.
• Design, implement, and manage software deployment processes, including Continuous Integration and Continuous Deployment (CI/CD) pipelines.
• Collaborate with development and support teams to monitor environment security, performance, and reliability, proactively implementing improvements.
• Ensure system security and compliance by following best practices and standards, including timely testing and deployment of security patches.
• Collaborate with development teams to identify and resolve issues, implement new features, and enhancements.
• Develop and maintain documentation for systems and processes.
• Stay updated with industry trends and technologies, suggesting new tools and methodologies to improve software delivery.
• Manage release guidelines, scheduling release windows, and related activities.
• Ensure timely and smooth project deployment within timelines, budget, and requirements.
• Oversee risk management of environments and deployment processes, providing guidance to mitigate potential risks. Participate in technology and design discussions.
• Identify opportunities for automating build, pipeline, and deployment processes and advocate for automation.
• Provide technical support for testing, staging, and production environments.
• Accurately track projected and actual costs for environments, ensuring value for money and being accountable for the hosting budget.
• Own, test, and update the disaster recovery plan with detailed RTO and RPO targets.

• Expertise in developing, deploying, and managing CI/CD pipelines, along with proficiency in tools such as GitHub, Jira, etc.
• Excellent knowledge of core networking technologies, including routing, firewalls, DMZ's, encryption, and VPN.
• Ability to create technical plans, provide accurate work estimates, and manage multiple tasks and projects with attention to detail.
• Experience and expert-level knowledge of Source Code Management, Configuration Management, CI/CD, Continuous Testing / Automation, and Continuous Monitoring.
• Effective communication skills, both face-to-face and in writing, with the ability to listen carefully and guide teams toward optimal solutions.
• Familiarity with development, likely to have previously worked as a developer.
• Knowledge of scripting and automation tools, such as Bash, Python, and PowerShell.
• Good understanding of database administration, specifically Microsoft SQL Server and/or MySQL.

Role Overview

Responsibilities

• Collaborating with data and communications teams to target audiences and promote events through mailings and social media.
• Managing registrations and tracking sign-ups against targets.
• Liaising with suppliers for catering, venues, printing, and photography.

• Identifying alumni volunteers for various activities, such as classroom speakers and networking participants.
• Building relationships with recent graduates and encouraging their involvement in student events, promoting the benefits of the alumni community.
• Developing networks with future alumni ambassadors through various channels.
• Logging engagement activities on the alumni database and promoting engagement on social media.

• Administering alumni mentoring activities, including group activities led by Careers & Employability Teams.
• Coordinating the mentoring program and collecting feedback from participants.
• Organizing information sessions, welcome events, ceremonies, and catch-ups.
• Managing application forms and program materials.

• Team up with the Comms Team to showcase alumni stories on social media and in materials for students.
• Supporting content for faculty newsletters, LinkedIn groups, and social media channels.
• Building connections across the university to raise awareness of the alumni program.

• Planning and developing projects using project management tools.
• Setting KPIs and monitoring progress toward objectives.

Requirements

• Previous events or project management experience
• Proven record of building relationships with internal colleagues and external stakeholders
• Excellent written and oral communication skills including the ability to draft documents, correspondence and event marketing materials
• Flexible approach and willingness to attend events/commitments outside of regular office hours

Role Overview

Responsibilities

• Planning of transport for future dates including entering transport requests into the computer system.
• Responsibility for the scheduling and control of ambulance services resources, including volunteer car service drivers for the current day, re-arranging schedules where necessary.
• Liaises between hospital staff, communications centres, transport offices and ambulance crews to ensure patients are conveyed in the most effective and efficient manner, and the service level agreement is maintained at all times.

• Assists Ambulance Car Service drivers with any problems or queries they may have and liaise with the Operations Resource Coordinator.

• Keeps records of all patient arrival and departure times at the hospital.
• Deals with enquiries / complaints from designated hospitals and patients concerning ambulance transportation.
• Assist in the monitoring analysis of the service level agreement and liaise with the Customer Service Manager in providing a focused and reliable patient transport provision.

• Assist the Non-Emergency Services Quality and Complaints Manager as appropriate.
• 1ISO 9001 / 2000 – Ensure that all documentation is completed in accordance with this standard. Assist as required in the completion of internal ISO 9001 / 2000 audits.
• Undertake the training of new staff.
• Manages leave requests and absence management for Patient Liaison Assistants.

Requirements

• Flexibility: The postholder may work at any of the Trust’s sites in line with service needs
• Excellent spoken and written English, including telephone manner and face-to-face communication skills
• Good verbal and non-verbal communication and organisational skills
• IT literate
• Experience in a similar role (desirable)

Role Overview

Responsibilities

• Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
• Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
• Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
• Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
• Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people

• Assisting with the recruitment and retention of staff, including induction training for new staff into the home
• Providing consultation and informal advice and support to staff in relation to day-to-day matters
• Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary

• Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records

• Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
• Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards

Requirements

• Knowledge of the Children Act and other relevant legislation
• Diploma L3 Residential Childcare (or equivalent)
• Willingness to complete Diploma L5 L&M in H&SC
•  Knowledge of CHR 2015 and the QS

Role Overview

Responsibilities

• Accountable for the management of services, including staff management and supervisions, care and placement planning, safeguarding, communications, report writing, and monitoring overall quality and compliance of service
• Compliance with legal and regulatory requirements such as provisions set out in the Children’s Home Regulations and Quality Standards 2015, Children’s Act 1989, Data Protection and GDPR, Health and Safety at Work Act and Working Together to Safeguard children 2019.
• Ensure that all required reports are completed in line with timescales. This includes monthly review of the service through monitoring and audits linking into the service development plan.
• To ensure that each child has individual care and care planning which is child-focused and personalized to meet their needs. These plans should be reflective of the long-term plan for the child, working closely with the placing Local Authorities.
• To oversee and manage the move plan for any child moving to our home and establish positive multi-agency and partnership working

• To ensure that the home's ethos is embedded in the service and that children are fully involved in the day to day running of the home
• Take responsibility for the management of safeguarding children, risk, and service governance
• Ensure that children have access to all the services which meet their individual needs, to include health, education, social, psychological, and emotional needs and well-being
• To ensure that the service and its programs are planned and delivered to meet the needs of all the children
• To monitor appropriate outcomes and progress of all children

• To ensure that all staff have access to practice-based consultation including management supervision, reviewing, and monitoring standards, caseloads, and practice development
• To support and have overall responsibility for the recruitment of staff in line with organizational policy and procedure
• To ensure that all staff are supported with their initial induction, probationary reviews, individual practice support plans, and annual reviews and development of individual plans to support ongoing service and personal development and CPD opportunities.

• Ensure that Quality monitoring and Health and Safety assessments are conducted, and action plans implemented

Requirements

• Level 5 Diploma in Leadership and Management for Children’s Residential, or equivalent
• Previous experience in a deputy manager or registered manager role in a Residential Children’s Care Setting
• Working with children, young people, and their families
• Work in a residential setting

Role Overview

Responsibilities

• Maintain and oversee financial processes and controls to ensure completeness and accuracy of monetary information.
• Oversee the payroll process and relationship with the external payroll bureaux to ensure staff are compensated accurately and in compliance with HMRC regulations.
• Supervise the month-end close process, including review and questioning of monthly performance reports with budget holders.
• Generate monthly management accounts by agreed deadlines, including insightful commentary to elucidate results against expected performance.
• Manage the year-end process to produce the accounts to trial balance for our client and its subsidiary, working in close collaboration with the Director of Finance and Operations.
• Prepare year end audit file working papers and support the creation of financial statements and liaison with auditors.
• Take the lead in preparing reports on a regular and as-needed basis according to funders/donors requests by collaborating with the Fundraising team to understand reporting requirements and timelines, supporting in the preparation of donor presentations, applications, and budgets where appropriate.
• Assist the Director of Finance and Operations in the annual review of monetary policies and procedures.
• Oversee the production of the annual budget process and intermittent forecasts.
• Oversee the reconciliation of banked income with the Fundraising system.
• Reconcile all nominal ledger control accounts monthly, investigating queries and approving any resulting journal entries.
• Lead the project to improve or upgrade the financial system, working with other stakeholders to collect user requirements, contribute to the analysis of the tender submissions and selection of vendor, and lead in the implementation of the new system within agreed project timescales.
• Supervise the petty cash, banking, monthly cash flow, expenses, and credit card processes, ensuring staff are reimbursed by agreed deadlines.
• Maintain and update the fixed assets register.
• Oversee quarterly VAT returns and supporting schedules.

Requirements

• Professional experience of working as a Finance Manager or similar
• Charity Finance experience
• Hands-on transaction processing with strategic input
• Proven experience of managing payroll

Graduate Recruitment Consultant

What you'll be doing:

• Sourcing candidates by headhunting, advertising, networking and database.
• Pre-screening candidates by phone or face-to-face.
• Setting up interviews.
• Preparing candidates for interviews.
• Getting interview feedback.
• Negotiating terms of contract.
• Closing deals.
• Handling any objections.
• Developing client relationships.
• Winning new clients by cold calling.

What we are looking for:

• Social, competitive and resilient.
• Money-motivated.
• Target-driven.
• Degree desirable.

What you'll get in return:

• Money - No more beans on toast!!!
• Progression - Faster Than Any Other Industry.
• Environment - Super Social, Supportive and Encouraging.
• Enjoyment - Holiday and Quarterly incentives, Team-Building Days Out and seasonal parties!

Role Overview

Responsibilities

• Collaborate with an external digital agency to support the development and implementation of an integrated digital marketing strategy for our client and work closely with the wider Marketing department to ensure coordination with other marketing channels.
• Manage digital media plans for all fundraising and campaigns.
• Make recommendations for enhancements and usability such as the client's website, YouTube, and Facebook, to improve digital marketing efforts in the long term.

• Support the planning and implementation of integrated Search, Display, and Video campaigns on platforms, including Google, YouTube, and Facebook.
• Monitor budgets to ensure campaigns are delivered according to planned advertising spend and oversee payments to vendors.
• Conduct A/B testing and optimize digital adverts across all channels.

• Act as the in-house expert for SEO and work closely with the Website Editor to ensure all website content is optimized.
• Establish processes for repurposing content for distribution across digital marketing channels.

• Oversee stock management for the online shop, by ensuring new stock is available and updated on the website regularly.
• Ensure that all product data is on the online shop website, including images, descriptions, product details, and prices.

• Work closely with the Digital Engagement team to support and advise on social fundraising and peer-to-peer fundraising.

Requirements

• Proven experience of implementing direct or digital marketing/fundraising campaigns.
• Sound knowledge of the digital media buying ecosystem (CPC, CPA, CPM, ROI, LTV)
• Strong understanding and experience of performance advertising (Search, Display and Video).
• Good understanding of developing and reporting against set KPIs and digital metrics.
• Have demonstrable understanding of Email Marketing, SEO & CRM.
• Excellent written and verbal communication skills.