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We specialise in six sectors, however our clients are spread across various industries and have ever changing needs. You will find various roles within sectors such as Environmental, Healthcare, Education, Property and Engineering so keep your eyes open for the right role.

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Company & Role Overview

Our client has an exciting new opportunity for a Customer Service Operative to join their team as part of the Government Kickstarter Scheme. This role with involve dealing with many  customer queries.

 

Main Responsibilities  

  • Managing the email address – responding to queries, updating customer accounts and ensuring any customer issues are resolved effectively.
  • Managing any customer queries through our social media platforms ensuring we are clear and help any prospective or current customers with any questions they have.
  • Building basic reporting to help track, manage and improve our efficiency and effectiveness across our communications.
  • Helping with general administrative tasks across the team to ensure the business runs smoothly.
  • Report any feedback to the team on any ongoing issues or areas we can make Wild even better for our customers.
  • This will be predominantly email/chat/social media based but there may be times where you will need to call customers to resolve specific issues.

 

Requirements

  • Excellent interpersonal skills
  • Able to communicate effectively both verbally and in writing
  • Able to analyse problems and find positive solutions
  • Willingness to work as part of a team
  • Attention to detail and accuracy
  • Friendly yet professional writing manner

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recruitment@thegraduateproject.co.uk

(+44) 020 7043 4629