Company & Role Overview

We are currently recruiting for 2 full time crown court clerk to join the team at the Crown Court with our client, The Ministry of Justice based in Central London. This is a fantastic opportunity to join an organisation that offers training and a great working environment. The key purpose of the role is to manage the courtrooms to ensure that cases are dealt with promptly in liaison with the judiciary, legal professionals and staff.

 If you have strong legal background skills and have confidence in dealing with various stakeholders then this may be the role for you. Law Graduates will also be considered for this role.

Main Responsibilities

• Ensure that a comprehensive log is kept of representation order and that a judges report is available at all sentence hearings
• Accurately prepare case summaries for resident judge
• Ensure that applications for representation orders are checked and approved upon authorisation of the judge
• Undertake any allocated tasks as part of the role I.e. PA role to Judiciary when required; arranging marshalling and swearing in of Justices
• Ensure efficient through put of listed work in the allocated court room on a daily basis; giving appropriate support to judiciary and keeping the list office and other agencies fully appraised of developments

Requirements

• Someone with the ability to work within a team
• Strong communication skills (verbal and written)
• Competent user of Microsoft packages
• Excellent customer service
• Ability to work with people on all levels
• Team leading experience desirable but not essential

Role Overview

Responsibilities

• Collaborate with the examination partner and be liable for the everyday administration of the examination division.
• Collaborate intimately with the examination overseer on technical concerns.
• Will possess personal examination collection of customers to administer (review planning, field work, and completion).
• Hold all Partners responsible for the examinations they approve.
• Make sure examinations are scheduled efficiently and reserved beforehand.
• Make sure examinations are accomplished and concluded before Partner approval.
• Take on the duty to elevate the quality of the client’s work and fulfil regulatory standards.
• Steer various firm undertakings, e.g., examination templates, personnel training schemes, training principles, etc.
• Developing, administering, and inspiring a team of technical personnel.

Requirements

• Qualified either ACCA or ACA
• High degree of technical knowledge, ISA and UK GAAP
• Educated up to degree level or CTS
• At least 4/6 years post qualification experience working in audit
• Experience in managing a team
• Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering

Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Role Overview

Benefits

• 25 days holiday allowance, ensuring you have ample time to relax and recharge.
• Your birthday off to celebrate and enjoy a special day.
• Holiday purchase scheme to give you the flexibility to tailor your time off.

• Totally remote working for those who prefer the flexibility of working from anywhere in the UK.
• Choice of two offices (Maidenhead and Newcastle upon Tyne) for employees who prefer a hybrid setup, combining office and remote work.

• Generous company pension plan to help secure your future.
• Sick pay to support you during unforeseen circumstances.
• Death in service benefit, providing peace of mind to your loved ones.

• Access to a range of courses for personal and professional growth, empowering you to reach your full potential.

• Reimbursement for routine health treatments, including dental, opticians, and health screenings.
• 24/7 access to online private GPs, ensuring you can seek medical advice anytime, anywhere, with a worldwide prescription delivery service.
• A wealth of well-being content in various formats, offering everything from meditation to yoga, promoting a healthy work-life balance.
• Thousands of discounts on everyday purchases, covering popular retail stores, days and nights out, gym memberships, and online workout classes.
• At our client's company, they believe in fostering a positive and supportive work environment. Their benefits package is designed to prioritise your well-being, professional growth, and work-life balance, regardless of your work style preferences. Whether you choose a hybrid or remote setup, they are committed to providing you with the tools and resources needed to thrive both professionally and personally.

Responsibilities

• Lead and manage the DevOps team, offering guidance, mentorship, and remaining hands-on.
• Manage and maintain the application infrastructure, including cloud-based services (Microsoft Azure & some AWS), servers, databases, and networks.
• Design, implement, and manage software deployment processes, including Continuous Integration and Continuous Deployment (CI/CD) pipelines.
• Collaborate with development and support teams to monitor environment security, performance, and reliability, proactively implementing improvements.
• Ensure system security and compliance by following best practices and standards, including timely testing and deployment of security patches.
• Collaborate with development teams to identify and resolve issues, implement new features, and enhancements.
• Develop and maintain documentation for systems and processes.
• Stay updated with industry trends and technologies, suggesting new tools and methodologies to improve software delivery.
• Manage release guidelines, scheduling release windows, and related activities.
• Ensure timely and smooth project deployment within timelines, budget, and requirements.
• Oversee risk management of environments and deployment processes, providing guidance to mitigate potential risks. Participate in technology and design discussions.
• Identify opportunities for automating build, pipeline, and deployment processes and advocate for automation.
• Provide technical support for testing, staging, and production environments.
• Accurately track projected and actual costs for environments, ensuring value for money and being accountable for the hosting budget.
• Own, test, and update the disaster recovery plan with detailed RTO and RPO targets.

• Expertise in developing, deploying, and managing CI/CD pipelines, along with proficiency in tools such as GitHub, Jira, etc.
• Excellent knowledge of core networking technologies, including routing, firewalls, DMZ's, encryption, and VPN.
• Ability to create technical plans, provide accurate work estimates, and manage multiple tasks and projects with attention to detail.
• Experience and expert-level knowledge of Source Code Management, Configuration Management, CI/CD, Continuous Testing / Automation, and Continuous Monitoring.
• Effective communication skills, both face-to-face and in writing, with the ability to listen carefully and guide teams toward optimal solutions.
• Familiarity with development, likely to have previously worked as a developer.
• Knowledge of scripting and automation tools, such as Bash, Python, and PowerShell.
• Good understanding of database administration, specifically Microsoft SQL Server and/or MySQL.

Role Overview

Responsibilities

• Collaborating with data and communications teams to target audiences and promote events through mailings and social media.
• Managing registrations and tracking sign-ups against targets.
• Liaising with suppliers for catering, venues, printing, and photography.

• Identifying alumni volunteers for various activities, such as classroom speakers and networking participants.
• Building relationships with recent graduates and encouraging their involvement in student events, promoting the benefits of the alumni community.
• Developing networks with future alumni ambassadors through various channels.
• Logging engagement activities on the alumni database and promoting engagement on social media.

• Administering alumni mentoring activities, including group activities led by Careers & Employability Teams.
• Coordinating the mentoring program and collecting feedback from participants.
• Organizing information sessions, welcome events, ceremonies, and catch-ups.
• Managing application forms and program materials.

• Team up with the Comms Team to showcase alumni stories on social media and in materials for students.
• Supporting content for faculty newsletters, LinkedIn groups, and social media channels.
• Building connections across the university to raise awareness of the alumni program.

• Planning and developing projects using project management tools.
• Setting KPIs and monitoring progress toward objectives.

Requirements

• Previous events or project management experience
• Proven record of building relationships with internal colleagues and external stakeholders
• Excellent written and oral communication skills including the ability to draft documents, correspondence and event marketing materials
• Flexible approach and willingness to attend events/commitments outside of regular office hours

Role Overview

Responsibilities

• Planning of transport for future dates including entering transport requests into the computer system.
• Responsibility for the scheduling and control of ambulance services resources, including volunteer car service drivers for the current day, re-arranging schedules where necessary.
• Liaises between hospital staff, communications centres, transport offices and ambulance crews to ensure patients are conveyed in the most effective and efficient manner, and the service level agreement is maintained at all times.

• Assists Ambulance Car Service drivers with any problems or queries they may have and liaise with the Operations Resource Coordinator.

• Keeps records of all patient arrival and departure times at the hospital.
• Deals with enquiries / complaints from designated hospitals and patients concerning ambulance transportation.
• Assist in the monitoring analysis of the service level agreement and liaise with the Customer Service Manager in providing a focused and reliable patient transport provision.

• Assist the Non-Emergency Services Quality and Complaints Manager as appropriate.
• 1ISO 9001 / 2000 – Ensure that all documentation is completed in accordance with this standard. Assist as required in the completion of internal ISO 9001 / 2000 audits.
• Undertake the training of new staff.
• Manages leave requests and absence management for Patient Liaison Assistants.

Requirements

• Flexibility: The postholder may work at any of the Trust’s sites in line with service needs
• Excellent spoken and written English, including telephone manner and face-to-face communication skills
• Good verbal and non-verbal communication and organisational skills
• IT literate
• Experience in a similar role (desirable)

Graduate Recruitment Consultant

What you'll be doing:

• Sourcing candidates by headhunting, advertising, networking and database.
• Pre-screening candidates by phone or face-to-face.
• Setting up interviews.
• Preparing candidates for interviews.
• Getting interview feedback.
• Negotiating terms of contract.
• Closing deals.
• Handling any objections.
• Developing client relationships.
• Winning new clients by cold calling.

What we are looking for:

• Social, competitive and resilient.
• Money-motivated.
• Target-driven.
• Degree desirable.

What you'll get in return:

• Money - No more beans on toast!!!
• Progression - Faster Than Any Other Industry.
• Environment - Super Social, Supportive and Encouraging.
• Enjoyment - Holiday and Quarterly incentives, Team-Building Days Out and seasonal parties!

Role Overview

Responsibilities

• Collaborate with an external digital agency to support the development and implementation of an integrated digital marketing strategy for our client and work closely with the wider Marketing department to ensure coordination with other marketing channels.
• Manage digital media plans for all fundraising and campaigns.
• Make recommendations for enhancements and usability such as the client's website, YouTube, and Facebook, to improve digital marketing efforts in the long term.

• Support the planning and implementation of integrated Search, Display, and Video campaigns on platforms, including Google, YouTube, and Facebook.
• Monitor budgets to ensure campaigns are delivered according to planned advertising spend and oversee payments to vendors.
• Conduct A/B testing and optimize digital adverts across all channels.

• Act as the in-house expert for SEO and work closely with the Website Editor to ensure all website content is optimized.
• Establish processes for repurposing content for distribution across digital marketing channels.

• Oversee stock management for the online shop, by ensuring new stock is available and updated on the website regularly.
• Ensure that all product data is on the online shop website, including images, descriptions, product details, and prices.

• Work closely with the Digital Engagement team to support and advise on social fundraising and peer-to-peer fundraising.

Requirements

• Proven experience of implementing direct or digital marketing/fundraising campaigns.
• Sound knowledge of the digital media buying ecosystem (CPC, CPA, CPM, ROI, LTV)
• Strong understanding and experience of performance advertising (Search, Display and Video).
• Good understanding of developing and reporting against set KPIs and digital metrics.
• Have demonstrable understanding of Email Marketing, SEO & CRM.
• Excellent written and verbal communication skills.

Role Overview

Responsibilities

• Providing overflow assistance to clients via phone, webchat, and email
• Manage the escalation process for tickets that require technical input
• Conduct refresher training sessions for our clients and provide training for newly onboarded contractors (both over the phone and online)
• Manage team resources to identify busy periods on phone, email, and chat
• Identify opportunities for software automation to reduce support intervention where unnecessary
• Act as an escalation point of contact for unsatisfied customers
• Direct line management of 6 individuals in the Customer Support team (which may expand)
• Assist the team in investigating and documenting live bugs and issues to be escalated
• You will work on becoming a Super User for all our products (training will be provided)

• Ensure the team is up to date on their product knowledge, and document troubleshooting guides as necessary for new features
• Monitor, measure, and manage team performance to meet client SLA and company KPIs via Zendesk reports

• Escalate large client projects to the customer success or implementation team
• Adhere to our ISO 27001 guidelines to safeguard our brand.

Requirements

• Excellent written and verbal communication – you will be in control of the public voice of the company to our customers
• Data management and analysis skills, such as use of Excel
• Quick and avid learner (and continue to learn) new software quickly.
• Experience in a Leadership role – you need to be able to delegate complex issues and explain, coach and train the team to investigate and resolve problems themselves

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health insurance coverage
• Generous vacation and paid time off
• Retirement savings plan with company match
• Professional development opportunities and training programs
• Flexible work schedule and remote work options
• Fun and inclusive company culture with regular team events

Role Overview

Responsibilities

• Synchronize the evaluation of the Clinical Management Guidelines including tracking progress, editing, and coordinating with the Communication team for publication on our website and communication materials.
• Provide a collection of the most recent Clinical Management Guidelines in pdf format to the Education department two months before each TC Final Assessment.
• Maintain a record of all direction material and coordinate update procedures, ensuring compliance with governance arrangements for direction reviews.

• Participate in internal and external meetings as needed, passing information to the marketing team and other departments to effectively promote publications and policy initiatives.
• Manage the inbox and incoming calls for the Policy team.

• Arrange the Director of Policy & Strategy's schedule by scheduling, accepting, or rescheduling meetings / emails in their absence, forwarding or responding directly to urgent inquiries.
• Establish and maintain effective electronic filing systems and archives for the department.
• Prepare agendas and papers, take minutes, and arrange in-person and virtual meetings for departments, including monthly department meetings, writers’ meetings, other direction review meetings.

• Coordinate with a variety of interna and external groups by maintaining membership numbers, recruiting new members as needed, updating members on key College activities, and scheduling meetings at agreed intervals.

• Update the Policy & Public Affairs team in staying informed about developments by collecting sources of relevant evidence, tracking and sharing updates from national governments, health services, and other external organizations.

Requirements

• Experience coordinating projects and detailed processes that require accuracy and great attention to detail.               
• Writing agendas, minute taking and meeting administration
• Maintaining and developing administrative systems including activity tracking and processes
• Processing, interpreting and presenting numerical data.

Role Overview

Responsibilities

• Collaborate with the CPD Manager to strategize CPD activities and content to support in outlining specifications of new content based on internal meetings, user feedback, surveys, and other sources of information.

• Plan, develop, and ensure quality of CPD activities and materials.

• Manage the production of training resources and programs across multimedia formats, including online delivery on web and learning management system (LMS) platforms.
• Release Invitation to Tender and Project Brief to production companies for the development of learning materials.
• Review preliminary scripts (e.g., storyboards, animations, videos) and course development (e.g., Adapt packages) against specifications, address queries, and collaborate with production companies and subject matter experts.

• Coordinate with the learning management system (LMS) contractor to ensure the specified requirements are met as well as the quality control and proofreading of online courses.

• Assist the CPD manager in drafting copy and creating materials for marketing communications and social media platforms (e.g., Mailchimp, LinkedIn, newsletters, Twitter).
• Assist the CPD manager in gathering data from the LMS and Google Analytics for reports required by committees (e.g., project progress, reports, website usage, evaluations, survey findings).

• Issue contracts or agreements to production companies and subject matter experts for the development of learning materials.
• Collaborate with HR to draft and manage service agreements with training advisors, subject matter experts, and other specialized contractors as necessary.

Requirements

• Significant experience of managing the production of audio-visual and multimedia materials including planning and managing multiple internal and external projects running concurrently.
• Relevant experience of working, testing or reviewing with learning management system.
• Understanding of e-learning.
• Knowledge of MS Teams or other project collaboration tools.
• Excellent verbal and written communication skills.

Role Overview

Responsibilities

• Conduct information sessions with identified donors to ensure they are well-prepared for the donation and collection process (ensuring informed consent)

• Assess donors for suitability and eligibility based on medical and non-medical factors using correct guidelines established, including referring for further medical assessments when necessary.
• Schedule and oversee relevant medical assessments, collaborating closely with the patient's team and medical advisors to ensure donor medical clearance.

• Communicate with national and international coordinators to complete required documentation within specified timelines.
• Utilize our client's internal databases to accurately record and document donor case notes.
• Coordinate and communicate with specified courier companies to schedule the transportation of products nationally and internationally.
• Collaborate with the international medical team of our client and other affiliated organizations to contribute to the improvement of policies and processes.
• Manage relationships with hospital collection centres, ensuring adherence to our client's global standards through regular meetings and conference calls.
• Represent the DRM team in local and international working groups, providing input to organizational projects as needed.
• Respond to and investigate any quality incidents and adverse events (S(P)EARs), offering recommendations for corrective and preventive actions.
• With support, address donor and transplant centre complaints and provide necessary responses.
• Ensure compliance with all medical/health-related standards, policies, procedures, and documentation requirements set by our client, registries, and regulatory authorities.

Requirements

• Excellent written and verbal communication skills.
• Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.
• Willingness to become acquainted with a very specific discipline/branch of medical science.
• Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint).