Case Manager

Role Overview

Responsibilities

• Collaborate closely with our client's stakeholders, including hospitals, general practitioners (GPs), international entities, UK medical advisors, and associated labs, to manage the coordination of blood tests.
• Conduct information sessions with identified donors to ensure they are well-prepared for the donation and collection process (ensuring informed consent)
• Assess donors for suitability and eligibility based on medical and non-medical factors using correct guidelines established, including referring for further medical assessments when necessary.
• Schedule and oversee relevant medical assessments, collaborating closely with the patient's team and medical advisors to ensure donor medical clearance.
• Communicate with national and international coordinators to complete required documentation within specified timelines.
• Utilize our client's internal databases to accurately record and document donor case notes.
• Coordinate and communicate with specified courier companies to schedule the transportation of products nationally and internationally.
• Collaborate with the international medical team of our client and other affiliated organizations to contribute to the improvement of policies and processes.
• Manage relationships with hospital collection centres, ensuring adherence to our client's global standards through regular meetings and conference calls.
• Represent the DRM team in local and international working groups, providing input to organizational projects as needed.
• Respond to and investigate any quality incidents and adverse events (S(P)EARs), offering recommendations for corrective and preventive actions.
• With support, address donor and transplant centre complaints and provide necessary responses.
• Ensure compliance with all medical/health-related standards, policies, procedures, and documentation requirements set by our client, registries, and regulatory authorities.

Requirements

• 3 plus years work experience, working in a busy team/organisation.
• Excellent written and verbal communication skills.
• Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.
• Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint).
• Experience of working with large database/CRM systems.

Role Overview

Responsibilities

• Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
• Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
• Take part in interview panels when required and arrange candidate feedback upon request.
• Undertake reference and document checks and prepare employment contracts, based on existing templates.

• Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
• Participate in international HR onboarding activities.

• Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
• Prepare reports on performance for the Country Manager to review.

• Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
• Create a centralized hub for all training measurement reporting and recording.
• Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

• Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
• Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
• Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
• Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

• Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
• Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
• Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
• Administer the exit process for leavers, including exit interviews and return of company property.
• Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
• Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

• Meet with HR Manager for the purpose of regular supervision and appraisal.

Requirements

• Educated to Degree level or relevant HR Certification or Experience.
• Proven experience of HR Generalist roles
• Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
• Excellent administration and organisational skills.
• Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.

Company and role overview

Main responsibilities

• Developing and maintaining excellent relationships with key internal and external stakeholders.
• Supporting the examining boards, advising on agendas, providing briefing notes for the Board Chair, preparing and presenting reports and ensuring actions are carried through.
• Producing high quality documentation for internal and external stakeholders, for example papers for the academic and management committees.
• Providing a high level of advice to clinicians and staff on implementation of regulations, and other matters specific to the role.
• Effectively managing short and long-term projects, such as developing and implementing changes to examinations.
• Analysing and monitoring a wide range of examination data to identify trends and ensure/improve compliance with regulatory standards.
• Contributing to the development of policies and procedures to ensure the examinations reflect current best practice.
• Monitor and identify emerging issues and the best practice in assessment and medical training and considering the impact these have on how we deliver our examinations.
• Assessing candidate requests for flexibility/adjustments and investigating cases of misconduct.
• Liaison with the clinical and administrative examination teams of Colleges across the UK to ensure consistency of examination delivery in line with regulations.

Requirements

• Educated to degree level or equivalent experience.
• Demonstrable experience of working in a policy officer role.
• Excellent communication skills, delivering high quality written reports and delivering presentations.
• Working with an education or assessment role with responsibility for academic quality and/or best assessment practice.

Company and Role Overview

Our client is currently in the market for an Administrator to come and join their busy team! The successful candidate will maintain administration systems, ensuring records, files and referrals are stored accurately and liaising between services and service users, using the appropriate procedures/referral procedures.

Main Responsibilities

• Facilitate personalised health and social care plans for patients, monitoring progress and reporting outcomes, contributing to patient reviews.
• Work closely with all relevant care agencies (primary care, secondary care, mental health etc.) to ensure a coordinated patient’s care plan.
• Retain accurate records and ensure that data is accurately maintained on the system as required
• Collect data on patients/carers for recognised outcome measure and document for service interpretation. Ensure all patient notes are updated to reflect any changes, including details on plans
• Ensure that meeting actions are recorded, disseminated and followed up in a timely way.
• Participate in regular appraisals.
• Attend training and development activities as identified and participate in meetings as required.
• Managing operational meeting processes, identifying patients for discussion and working closely with clinicians to define and lead the meetings.
• Using appropriate infection control procedures
• Undertaking periodic infection control training (minimum annually)
• Reporting health and safety hazards, infection hazards and potential risks identified

Requirements

• Relevant degree or equivalent level of training and experience
• Evidence of consistent pattern of learning from education, training and experience
• IT skills and experience in the use of Microsoft Excel

Company and role overview

Our client in the heath care sector is looking for an inclusive and compassionate Project Officer to join their team. The candidate must be committed to promoting diversity and have a desire to support the improvement of health services. The role entails providing administrative support to the team as well as organising and arranging data, meetings and/or virtual visits.

(Maternity Cover)

Main responsibilities

• Evaluate, audit and research mental health services.
• Working with clinicians, patients, and carers to improve these services
• Provide administrative support to the project and analyse data
• Organise data collection and will arrange and attend meetings and face-to-face and/or virtual visits to mental health services
• Writing reports

Requirements

• Required to undertake a Disclosure Barring Service check
• Positive and inclusive values/attitude
• Excellent verbal and written skills

Company and Role Overview

Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
 

Main Responsibilities

• Proactively selling products
• Correct cash system handling
• Responsible for shop operations
• Ensuring the shop floor is kept to a high standard
• Training new colleagues
• Provide excellence Customer Service, consistently looking for ways to improve with the team
• Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
• Assisting with organisation of in-store events and brand activation to promote the store

Requirements

• Assortment and Category knowledge
• Experience within retail/hospitality role
• Good command of the English language
• Excellent time management and task prioritisation

Company & Role Overview

We are currently recruiting for 2 full time crown court clerk to join the team at the Crown Court with our client, The Ministry of Justice based in Central London. This is a fantastic opportunity to join an organisation that offers training and a great working environment. The key purpose of the role is to manage the courtrooms to ensure that cases are dealt with promptly in liaison with the judiciary, legal professionals and staff.

 If you have strong legal background skills and have confidence in dealing with various stakeholders then this may be the role for you. Law Graduates will also be considered for this role.

Main Responsibilities

• Ensure that a comprehensive log is kept of representation order and that a judges report is available at all sentence hearings
• Accurately prepare case summaries for resident judge
• Ensure that applications for representation orders are checked and approved upon authorisation of the judge
• Undertake any allocated tasks as part of the role I.e. PA role to Judiciary when required; arranging marshalling and swearing in of Justices
• Ensure efficient through put of listed work in the allocated court room on a daily basis; giving appropriate support to judiciary and keeping the list office and other agencies fully appraised of developments

Requirements

• Someone with the ability to work within a team
• Strong communication skills (verbal and written)
• Competent user of Microsoft packages
• Excellent customer service
• Ability to work with people on all levels
• Team leading experience desirable but not essential

Role Overview

Responsibilities

• Collaborate with the examination partner and be liable for the everyday administration of the examination division.
• Collaborate intimately with the examination overseer on technical concerns.
• Will possess personal examination collection of customers to administer (review planning, field work, and completion).
• Hold all Partners responsible for the examinations they approve.
• Make sure examinations are scheduled efficiently and reserved beforehand.
• Make sure examinations are accomplished and concluded before Partner approval.
• Take on the duty to elevate the quality of the client’s work and fulfil regulatory standards.
• Steer various firm undertakings, e.g., examination templates, personnel training schemes, training principles, etc.
• Developing, administering, and inspiring a team of technical personnel.

Requirements

• Qualified either ACCA or ACA
• High degree of technical knowledge, ISA and UK GAAP
• Educated up to degree level or CTS
• At least 4/6 years post qualification experience working in audit
• Experience in managing a team
• Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering

Role Overview

Responsibilities

• Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
• Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
• Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
• Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
• Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people
• Assisting with the recruitment and retention of staff, including induction training for new staff into the home
• Providing consultation and informal advice and support to staff in relation to day-to-day matters
• Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary
• Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records
• Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
• Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards

Requirements

• Knowledge of the Children Act and other relevant legislation
• Diploma L3 Residential Childcare (or equivalent)
• Willingness to complete Diploma L5 L&M in H&SC
•  Knowledge of CHR 2015 and the QS