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Case Manager
Job Description
Company and role overview
Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.
Main responsibilities
- Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
- Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
- Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
- Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
- Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
- Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
- Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
- Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
- Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
- Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.
Requirements
- Educated to degree level or relevant knowledge and experience
- Experience of managing people and resources or investigation responsibilities
- Experience of working within, and applying, a framework of legislation and defined policies and guidance.
- Experience of monitoring a team, objectives, and performance indicators.
- A high level of written English and verbal communication skills.
- Experience of responding to multiple stakeholders needs and complex circumstances
- Demonstrated ability to work effectively within a team and support and coach others.
- Strong analytical, critical examination and problem-solving skills.
- Knowledge of investigative methods and rules of evidence.
Similar Jobs
Role Overview
Our client is currently in the market for a HR Generalist to come and join their busy team! The successful candidate will support the overall recruitment process, induction and performance management of their team! As well as ad hoc duties.Responsibilities
Recruitment:- Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
- Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
- Take part in interview panels when required and arrange candidate feedback upon request.
- Undertake reference and document checks and prepare employment contracts, based on existing templates.
- Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
- Participate in international HR onboarding activities.
- Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
- Prepare reports on performance for the Country Manager to review.
- Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
- Create a centralized hub for all training measurement reporting and recording.
- Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.
- Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
- Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
- Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
- Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.
- Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
- Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
- Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
- Administer the exit process for leavers, including exit interviews and return of company property.
- Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
- Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.
- Meet with HR Manager for the purpose of regular supervision and appraisal.
Requirements
- Educated to Degree level or relevant HR Certification or Experience.
- Proven experience of HR Generalist roles
- Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
- Excellent administration and organisational skills.
- Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.
Company and role overview
Our client in the heath care sector is looking for an inclusive and compassionate Project Officer to join their team. The candidate must be committed to promoting diversity and have a desire to support the improvement of health services. The role entails providing administrative support to the team as well as organising and arranging data, meetings and/or virtual visits.
(Maternity Cover)
Main responsibilities
- Evaluate, audit and research mental health services.
- Working with clinicians, patients, and carers to improve these services
- Provide administrative support to the project and analyse data
- Organise data collection and will arrange and attend meetings and face-to-face and/or virtual visits to mental health services
- Writing reports
Requirements
- Required to undertake a Disclosure Barring Service check
- Positive and inclusive values/attitude
- Excellent verbal and written skills
Company And Role Overview –
Join our client as a Business Development Executive, where you’ll have the chance to make a real difference in a friendly, energetic, and forward-thinking environment. They are looking for someone with sharp analytical skills, outstanding organisational abilities, and a curious mind, ready to bring fresh ideas and drive success. This role is not just a job—it’s a launchpad for your career, offering incredible growth potential with a clear path to becoming a National Account Manager. If you're eager to make an impact and take your career to new heights, this is the opportunity you've been waiting for!
Main Responsibilities –
- Oversee a portfolio of existing customers, address inquiries, process orders, and act as the first point of contact for prospective clients to enhance sales.
- Manage, respond to, and prioritize inquiries from our direct eCommerce channels.
- Identify and actively reach out to potential new business and sales opportunities.
- Responsible for building and converting a sales pipeline, meeting growth targets, and achieving KPIs.
- Keep informed on industry developments and new product features to maintain a competitive edge and support continuous improvement efforts.
Requirements –
- At least 2 years of experience in sales or account management.
- Strong verbal and written communication abilities, paired with exceptional customer service skills.
- Previous sales experience in consumer durable goods, stationery, or medical products.
- A team-oriented individual with excellent interpersonal skills, able to establish productive working relationships with cross-functional teams and external partners.
- Must have a full clean driving license.
Company & Role Overview
Our client is a dynamic and forward-thinking membership organisation. They pride themselves on their commitment to excellence and their supportive work environment. As they continue to grow, they are seeking a dedicated and organised Personal Assistant to join their team.
Our client is looking for a highly organised and proactive Personal Assistant to support their senior management team. You will be a graduate with some experience in diary management, showcasing exceptional organisational skills and the ability to handle a variety of administrative tasks.
Key Responsibilities
- Coordinate and organise travel arrangements, including flights, accommodation, and itineraries.
- Prepare and edit correspondence, communications, presentations, and other documents.
- Handle confidential information with discretion and professionalism.
- Assist in organising and coordinating events, both internal and external.
- Liaise with clients, suppliers, and other staff members on behalf of senior management.
- Conduct research, compile data, and prepare reports as required.
- Perform general office duties such as ordering supplies, managing office records, and maintaining a tidy working environment.
- Take minutes during meetings and distribute them promptly.
- Support senior management with personal tasks as needed.
Key Requirements
- A degree from a recognised university.
- Previous experience in diary management or a similar administrative role.
- Exceptional organisational and time-management skills.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to work independently and as part of a team.
- High level of discretion and professionalism.
- Excellent attention to detail and problem-solving skills.
- Ability to multitask and prioritise tasks effectively.
Desirable Attributes
- Experience in a corporate or professional environment.
- Familiarity with project management tools and software.
- A proactive approach with the ability to anticipate needs and requirements.
What Our Client Offers
- Competitive salary and benefits package.
- Opportunities for professional development and career progression.
- A supportive and collaborative work environment.
- Flexible working hours and the potential for remote work.
Company & Role Overview
Our client is looking for a Health Engagement Manager to join their team. The Health Engagement Manager will have a proven track record of cultivating, nurturing, and assessing partnerships for impactful change and strategic results. As a Health Engagement Manager, you will need to have an expert understanding in measuring service outcomes.Main Responsibilities
- The Health Engagement Manager you will influence and cultivate relationships with various stakeholders, including organisations and teams.
- Present evidence of service quality, impact, and cost-effectiveness for funded and provided services.
- Have managerial experience and being able to direct the team to deliver on projects.
- Work strategically to create robust service delivery plans that will enhance outcomes.
- Complex project management across multiple stakeholders including managing contracts .
- Financial and resource management, including budget setting, budget management/control and reporting.
- As a Health Engagement Manager, you will play a significant role in senior leadership and contribute to the organisation's strategic business planning.
- Supervise operational systems and details.
- Implement a continuous quality improvement and efficiency enhancement program within the department.
Requirements
- Extensive experience in relationship and project management.
- Proven track record of establishing strong internal and external relationships at a high level.
- Demonstrated ability to drive change through effective influencing and negotiation, ideally within the healthcare sector.
- Excellent communication skills, capable of persuading, motivating, and inspiring while delivering clear, accurate, and accessible messages.
Company and Role Overview
With a passion for cultivating an inclusive and supportive environment, the organisation focuses on creating a dynamic atmosphere where individuals can excel based on their abilities. Their aim is to craft an inviting culture that resonates with everyone, demonstrating an unwavering commitment to embracing diversity and fostering inclusivity. Their recruitment process is rigorous, dedicated to sourcing only the most exceptional candidates. As a token of appreciation for dedication, competitive compensation and benefits await those who join their ranks.
Main Responsibilities
- Assist in overseeing the financial affairs of the Centre
- Be ready to travel as needed across the United Kingdom
- Offer project management assistance for emerging workstreams in development
- Contribute to institution-wide endeavours such as collating and presenting data from various projects
- Offer project management assistance for emerging workstreams
- Execute all tasks safely and appropriately in alignment with the organization's Health and Safety Policy
Requirements
- Proficient in administrative tasks with a demonstrated track record
- Familiarity with financial management and accounting practices
- Experienced in event coordination and organisation
- Possess a degree or equivalent qualification
- Previous experience working with individuals facing mental health challenges
Company and Role Overview
Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
Main Responsibilities
- Proactively selling products
- Correct cash system handling
- Responsible for shop operations
- Ensuring the shop floor is kept to a high standard
- Training new colleagues
- Provide excellence Customer Service, consistently looking for ways to improve with the team
- Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
- Assisting with organisation of in-store events and brand activation to promote the store
Requirements
- Assortment and Category knowledge
- Experience within retail/hospitality role
- Good command of the English language
- Excellent time management and task prioritisation
Role Overview
Our client is currently in the market for a Deputy Manager to come and join their busy team! The successful candidate will support and manage the staff to enable them to meet the needs of the children and young people, managing child protection concerns and complaints and participating in reviews to provide the best outcome for everyone.Responsibilities
- Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
- Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
- Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
- Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
- Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people
- Assisting with the recruitment and retention of staff, including induction training for new staff into the home
- Providing consultation and informal advice and support to staff in relation to day-to-day matters
- Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary
- Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records
- Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
- Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards
Requirements
- Knowledge of the Children Act and other relevant legislation
- Diploma L3 Residential Childcare (or equivalent)
- Willingness to complete Diploma L5 L&M in H&SC
- Knowledge of CHR 2015 and the QS
