Company & Role Overview

Our client a registered charity in the health care sector is seeking a hardworking Graduate Helpdesk Administrator to come and join their team. The role will be a Temporary contract, hybrid working. The candidate will need to be immediately available.

Deadline for applications is Thursday 4th August.

Main Responsibilities

• Be first point of contact for colleagues and clients
• Handling a high volume of calls from internal and external stakeholders
• Training and giving advice on using the IT platforms
• Responsive in troubleshooting and resolving issues
• Providing excellent customer service and a high level of professionalism

Requirements

• IT literate and comfortable getting up to speed quickly in using new IT software
• Good knowledge and understanding of computer hardware and browser settings.
• Able to diagnose and resolve a range of basic IT issues with audio / video / screen resolution
• Good verbal and written communication skills (highly intelligible English speaking is essential)

Company & Role Overview

We are currently recruiting for an IT Intern with a leading manufacturing company within the events industry, based in the Southwest London. The successful candidate will be supporting the company’s IT department.

Key Responsibilities

• Assisting in 1st line support.
• Liaising with 3rd party developers on new & existing projects.
• Support on PC hardware components, operating system & application software.
• Maintaining inventory records and documentation.
• Resolving internet and network access issues.
• Providing network printer support.
• Meeting with staff to provide one-on-one technical assistance as needed/requested.

Requirements

• Passionate about IT
• It is a massive bonus if applicants are aware of the PC hardware components, desktop operating system software, and application software
• Knowledge of current emerging technology trends within the IT industry
• Solid troubleshooting skills
• Keen learner
• Great analytical and problem-solving skills
• Strong verbal and written communication skills
• Ability to work well in teams
• Outstanding work ethic and attention to detail

Benefits

• Successful candidate will have the opportunity to shadow one of our knowledgeable professionals with other areas such as programming (SQL), create data visualisation reports on Power BI, understand network infrastructure, and monitoring WSUS.
• Gain hands-on experience in an IT position & gain an in-depth knowledge of the IT industry.
• Opportunity to attend company meetings.

Company & Role Overview

Our client is a Fintech organisation who have developed market leading Fintech tools. They are currently looking to hire an enthusiastic Software Developer Intern to join their dynamic team. Currently this position is a 'Work From Home' role. This is a great role for an IT graduate looking to gain experience and solidify themselves within the industry!

Main Responsibilities

• Design and documentation of the technology stack
• Code / implement the technology stack
• Deploy and maintain the technology stack
• Engage with leadership team to help evolve the technology stack offerings
• Quality Assurance
• Building REST APIs
• Building, managing, and enhancing backend / server-side development using java / java scripts
• Building systems that consume and process volumes of data
• Building custom UI for web
• Code repositories such as Github and GitLab.

Requirements 

• Excellent command of the English language (fluent)
• IT (or IT related) graduate - minimum 2:1
• Passion for code-writing and problem solving
• Self-learner and self-motivated
• Knowledge of Python
• Interest in Fintech and banking/accounting systems
• Basic knowledge in AWS Cloud
• Full rights to work in the UK

Company & Role Overview

Our client who specialises in daylighting interiors has an exciting opportunity for a motivated Lead Developer to join their expanding eCommerce business. This role will involve software engineering, maintaining current software’s as well as expanding newly introduced systems.

Main Responsibilities

• Previous experience as a Lead Developer/Software Engineer
• Manage and engage a team ensuring project deadlines are met.
• Design/developing web-based applications
• Adhering to Coding Guidelines, UI Guides, automated testing and code reviews

Requirements 

• High knowledge of project life cycles
• Able to meet requirements all the way through to test
• Team leader skills
• Excellent communication
• Testing experience
• High quality coding
• Self-assertive on reviewing and maintaining high standards of all developers

Company and role overview

Our client is currently in the market for an Interim Service Operations Manager to come and join their busy team! The candidate will be directly responsible for 2 Team Leads and approximately 20 staff as well as engage with business stakeholders to proactively manage and reduce the number of desktop applications used as well as meeting business needs.

Main responsibilities

• Leading the Operational Teams to meet continuously maintain and/or improve the quality agreed service levels, ensuring the required quality of services are delivered in support of business operations.
• Manage and monitor team productivity and raising any issues as they come to light to ensure maximum efficiency.
• Ensure ITIL service management practices such as IT Asset Management and Service Configuration Management are followed, and software updates and security patches are implemented on a timely basis.
• Assess KPI metrics, trend analysis and customer feedback to drive continuous improvement of service practices.
• Understand up-to-date service desk best practices and manage the transition and improve elements of the current service model.

• Maintain relationships with other teams across the company and external organisations that support the delivery of their services.

Requirements

• Excellent written, verbal communication and presentational, and customer service skills
• Degree level or equivalent in experience in a relevant subject.
• Hold ITIL accreditation or equivalent professional qualification
• Experience in an Operations Management role
• Familiarity with ICT related frameworks, standards, services, or models would be desirable

Company and role overview

Our client is currently in the market for a Digital Insights Analyst to come and join their busy team! The candidate will be responsible for dealing with large sets of data from various systems and communicating with external stakeholders to increase and develop data to be more valuable.

Main responsibilities

• Analyse data based on business focus whilst contributing on how the data can be more useful and valuable
• Work closely with key stakeholders to identify trends and partner needs
• Maintain and build upon our customer analytics tool (Power BI) with internal stakeholders to further enhance and develop the tool
• Write SQL scripts when necessary for specific data sets, Insights etc for the business
• Working with the inner workings of Adobe Analytics to ensure a better understanding of the power the data holds
• Able to work with and combine data through API’s
• Supporting the Head of Buying Operation in long term projects

Requirements

• Proven experience in analytics
• Able to manipulate large data sets
• Strong technical knowledge
• Able to use a variety of software’s and tools (SQL and Adobe analytics)
• Knowledge of inventory management

Company and role overview

Our client in the Health Care sector is currently in the market a candidate to take the role IT Support amongst their busy team! The candidate will deal with a variety of IT duties, monitoring the information that is shared meets Data Protection principles.

Main responsibilities

• Work closely with other educational organisations on the technical aspects of the electronic folder, ensuring a high level of functionality and availability.
• Provide expert technical support and helpline facilities for the company’s staff, Administrators, and a variety of Health Care organisations across the UK,
• Work closely with Health/Educational organisations to ensure accurate data users are entered and maintained.
• Work closely with the external teams and stakeholders to ensure a timely transfer of data on recruitment into the electronic database.
• Liaise closely with the companies’ enrolments and credit control administrator ensuring that data on trainees is shared, enabling enrolment efficiency.
• Contribute positively to routine performance reporting, and escalating problems informing senior colleagues in a timely way as and when they arise.
• Work closely with Trainee Service Manager’s and Development Manager’s to provide advice and direct input into the continuing development and functionality of the electronic folder/database.

Requirements

• A good standard of general education with excellent written and oral communication skills
• High standard of customer service maintaining patience when dealing with clients who may have difficulty in communication
• Proficient in the use of internet-based computer systems and software, able to use features of software systems, including Microsoft products
• Strong team working/building skills, working collaborating with internal and external teams/customers
• Up-to-date and strong knowledge of GDPR

Company and role overview

Our client is currently in the market for an Infrastructure and Security Lead to manage the day-to-day operations of the company’s technology infrastructure. The candidate will be responsible for monitoring IT activities ensuring the company meets the correct standards/laws as well as keeping IT policies up to date.

Main responsibilities

• Supervising daily operations of network and server infrastructure
• Aligning IT infrastructure with requirements and goals
• Managing IT budgets, forecast and enforcing cost-effectiveness
• Evaluating risk, developing network recovery and backup processes
• Assessing and purchasing new and replacement hardware
• Implementing security of the network, data and its storage and communication systems
• Working alongside various 3rd parties including our MSP to manage the relationship and ensure they are hitting their deliverables
• Line management of the helpdesk team including structured catch-up's, PDP’s, setting targets and providing experience and support
• Planning the migration of newly acquired companies onto the company’s infrastructure
• Implementing and testing the group disaster recovery policies

Requirements

Proven experience of:

• Microsoft Azure
• Server 2008 – current
• Active Directory / Group Policy
• Exchange Administration
• Office 365 Administration
• Managing budgets

Company and role overview

Our client is currently in the market for an Application Developer Team Lead to come and join their busy team. The candidate be expected perform some IT duties as well as assisting with application development for both back office and customer facing platforms.  The role also entails leading the team of developers in the development of projects the company has built.

Hybrid working, with 1 day in office.

Main responsibilities

• Directing and leading the team of developers with projects
• Producing scope of work alongside the project owners
• Design (and documenting) of own solutions or sub-sets of solutions
• Designing and maintaining SQL databases
• Writing software and/or configuring software platforms
• Troubleshooting and debugging code
• Testing and analysis of test results
• Documentation – both technical and non-technical
• Project management
• Keeping stakeholders up to date with process and projects

Requirements

• Experience as a software developer at a senior level, project management in software development, in the Microsoft stack or previous experience in leadership roles.
• Proven ability to deliver complex IT projects on time and able to demonstrate a clear understanding of front-end development.
• Excellent understanding of software development and software integration principles.
• Good written and verbal skills
• Proven knowledge dealing with different servers e.g., SQL, C#, .Net Frameworks and MSSQL.
• Knowledge of UX principles and implementing/improving UI, using CSS, Bootstrap and HTML.
• Working knowledge and experience of using ORM’s such as Dapper or Entity Framework.
• Familiarity with GitHub and Jira.

Company and role overview

Our client is in the market for a meticulous Application Developer to join their team. The role entails assisting the company with application developments, software developments and customer platforms. The company are keen to build upon the chosen candidate’s current skill set and will offer training for their continuous development. The candidate’s role will also focus on delivering the best customer service possible and working with key stakeholders including directors, leaders, and team managers across the business.

Main responsibilities

• Communicate with internal and external stakeholders of mixed technical ability.
• Producing scope of work alongside the project owners
• Design (and documenting) of own solutions or sub-sets of solutions
• Designing and maintaining SQL databases
• Writing software and/or configuring software platforms
• Troubleshooting and debugging code
• Testing and analysis of test results
• Documentation – both technical and non-technical
• Project management
• Keeping stakeholders up to date with process and projects
• Occasional IT support to the wider team

Requirements

• Previous experience of project management in software development, in the Microsoft stack.
• Excellent understanding of software development and software integration principles
• Good written and verbal skills
• Proven knowledge and some experience with SQL, C#, .Net Frameworks and MSSQL, UX principles and implementing/improving UI, using CSS, Bootstrap and HTML
• Experience of using ORM’s such as Dapper or Entity Framework
• At least 6 months professional experience in software development
• Able to be office based in either Southampton, Bradford, or Avon

Company and role overview

We are currently recruiting for a fantastic opportunity to join a well established and dynamic IT team based in Cambridge. Our client is a leading UK non for profit organisation who work along side global tech companies and the UK government. They are now looking for a IT Support/Technician to join their team.

Main Responsibilities

• Provide day to day 1st and 2nd line support for employees on site and remote workers.
• Maintain accurate documentation of all IT and Information security systems and processes.
• Work within the boundaries of the company's Information Security Management System (ISMS) polices to ensure continued Cyber Essentials Plus compliance and accreditation.
• Perform troubleshooting, systems backups, archiving, business continuity and disaster recovery functions.
• Ensure all software is fully up to date.
• Produce reports on network issues and recommendations for improvements to the IT Manager.
• Support company infrastructure according to Cyber Essentials Plus standard and assist in audit inspections.

Requirements

• Experience in Microsoft365
• Experience inActiveDirectory,SharePoint andAzure
• Experience with hardware such as PC's/Printer/Peripherals, switches
• Able to demonstrate knowledge of different IT hardware and software
• Knowledge and understanding of GDPR/Data Protection principles
• Knowledge and understanding of the engineering of the internet and its technologies
• Ability to learn IT skills quickly
• Ability to effectively prioritise and execute tasks

Working hours - 8am - 3.30pm