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Business Support

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Company & Role Overview

We are recruiting for a Product Design Lead position in the eCommerce industry, the role will require a successful candidate to lead a team to support the overall growth of the company. A desirable candidate will have the ability to lead a team successfully and pushing new user research methods from the stages of development into existence. Following development, the new methods will require continuous analysis regarding their effectiveness with customers.

Main Responsibilities

  • Main responsibilities will include leading and developing a team to successful outcomes
  • Experience of undertaking an authoritative role is essential
  • Customer research and product assessment from idea to use
  • Producing wireframes, prototypes and user flows surrounding customer needs
  • Utilising data in combination with consumer research to establish customer focused products
  • Capable of analysing consumer research to enhance current projects
  • Be able to critically think to find new and improved ways applying design thinking to respond to UX concerns
  • Produce and execute style guide and guarantee UX/Design and managing design sprints

Important Requirements (Essential)

  • A successful candidate must be knowledgeable with agile and design sprints
  • 7-10 years of experience with UX/Product Design including consumer research
  • 3 years of experience as a design manager
  • Must have a portfolio that includes Product Design/UX work from a number of previous employments or projects

Requirements (Desirable)

  • Experience in the Ecommerce industry  
  • Expertise in technical areas including creating prototypes, Javascript, HTML, and CSS
  • Knowledgeable with Design computer software such as Sketch and InVision
  • A relevant degree or qualification
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Company & Role Overview

We are currently recruiting for a well-established e-Commerce company who are looking for a Senior Product Manager to support the team. This is a fantastic opportunity for the successful candidate to help drive the business forward. You will be involved in 3rd party integrations across our varied range of sectors to help build out the booking experience.

Main Responsibilities

  • A senior project manager’s role involves the maintenance of the company’s products from beginning to dispatch within a team to help the growth of the company
  • Utilise data focused methods to distinguish and highlight the plan and build-up of the product area, using several data sources and customer insight (qualitative and quantitative)
  • Leading areas of development including product improvement and enhancing customer experience
  • Leading product plans from beginning to end including using research and discovery, improvement of consumer flows, wireframes and stories
  • Communicating with various other departments within the company to develop customer solutions

Requirements

  • 3-5 years experience within a web-based product management organisation
  • 2-3 years of experience in management of product managers and products analysts
  • Previous experience in an Ecommerce position preferably from a tourism company
  • Experience with web analytics
  • Proactive, adaptable personality who pays attention to detail
  • The individual must have a high-level of oral, written, and spoken skills
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Company & Role Overview

Our client, a top accountancy firm is looking for a Client Services Administrator to come and join their team. The aim of this role is to provide admin support to the firm, working closely with Admin Manager and Assistant Admin Manager to ensure a high quality of service is delivered to the business and clients. Training will be provided.
 

Main Responsibilities

  • Update and maintain our Client Database
  • You’ll be responsible for maintaining our client statutory records and processing any statutory changes and amendments in a timely manner, which will include:
  • Preparing and filing annual Confirmation Statements
  • Processing year-end changes
  • Maintaining company share registers on our internal database and updating
  • Companies House records
  • Processing New Company Formations
  • Sending clients their annual financial statements and related documents, either by post or through our secure online portal
  • Typing letters
  • Raising invoices through our Client Database and forwarding same to clients
  • Reception Cover
  • Answering the telephones
  • General administration support (scanning, printing etc.)
 

Requirements

  • 2-3 years plus experience working in an accountancy practice
  • Excellent command in English both written and verbal
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Company & Role Overview

The role available is a temporary contract Customer Service Agent located in London. Some key aspects of the role will include providing product assistance in a well-timed and sophisticated manner to answering calls, letters, and e-mails. A successful candidate must be approachable, effective, and excellent customer service to all users of the service following with regional and worldwide personal and team targets.

Main Responsibilities

  • Customer Service/Support responsibilities will include assisting in the progression of customer service centre by delivering welcoming, pleasant, and responsive service.
  • Solve Technical Support queries
  • Deal with all customers in accordance with company guidelines to ensure outstanding customer satisfaction.
  • Manage and discuss settled resolutions to customer grievances whilst considering company factors.
  • Heighten serious complaints to higher personnel to accomplish a suitable result.
  • To progress in line with set KPIs and SLAs.
  • Perform administration tasks whenever necessary, such as postal matters, ensuring cover is given in the event of holidays, sickness and so on.
  • Organise internal database with a high level of correctness.
  • Engage with all colleagues to guarantee all individual assignments are fairly assigned.
  • Respond to all customer call backs within the timeframe agreed, speaking, and working with colleagues where necessary.
  • Distribute any new information on company products by editing FAQ templates.
  • Reach individual goals and team goals by prioritising workload.
  • Report any difficulties of the company that need enhancing to the manager, especially those with commercial consequences.

Important Requirements (Essential)

  • Experienced agent in Customer Service
  • Excellent problem solver and teamwork
  • High level of call handling skills and experience in live chat
  • Worked in customer support on social media channels
  • High level of written and spoken communication
  • Fast learner and uses initiative

Requirements (Desirable)

  • Experience in Zendesk
  • Interested in Technical Support and Knowledge

 

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Brand Advisor temp 
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Company & Role Overview

This is a business analyst job role who will mainly be accountable for assisting all members of the team with the use of a human resource management system. Offering a salary of up to £35,000 + a 10% additional bonus. A successful candidate will also support a Senior Manager in an array of tasks and ventures related to the administration of the system as well as the implementation of functionalities. Furthermore, the successful candidate is required to report to the HR teams and line managers at different levels. The position is located in a HR Organisation featuring work on an international scale. However, remote working is available with this role.

Main responsibilities

  • Supporting all employees for company inquiries on webinar, virtual, video and phone call.
  • Evaluate, troubleshoot, and assist in the resolution of company disputes in a well-timed approach.
  • Discover and advise customizations, developments, or workarounds to enrich the client's experience with the system.
  • Offer data and reports to tackle demands of the client’s needs.
  • Merge information from several sources to create reports.
  • Capacity to evaluate data from varying sources and modify data if necessary.
  • Preserve integrity of data in the system by observing requests and examining data.
  • Help to support new system publication functionality and related assessment of the systems.
  • Improve and retain client processes, regulations, documents & preparation materials for end clients.
  • Teach members of the team the processes and new procedures and functions of the system.
  • Support other co-workers to guarantee alignment and data interfaces
  • Assist other teams linked with projects

Important Requirements (Essential)

  • Skilled in Microsoft Office applications, specifically Excel, with exceptional data management proficiencies
  • High-level of analytical and organizational competences
  • High-level of spoken and written communicative abilities in relation to Business English
  • Capacity to maintain technological requirements with non-technical shareholders
  • Brilliant customer service
  • University degree in Business or IT

Requirements (Desirable)

  • Previous experience with any HRIS system, preferably Workday HCM (2 to 3 years)
  • Capacity to perform independently and handle various responsibilities throughout competing concerns
  • Delivers a high-level of correctness and pays attention to detail with little supervision
  • Honest and trustworthy for processing confidential HR data
  • Past experience in a HR environment of a worldwide company
  • Experience of working with remote management
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Company & Role Overview

Our client who is a well-known charity are looking for a Business Support Administrator to provide general administrative support for the Business Support team and special projects. This role involves hybrid working. The role will include holiday cover for the team when necessary.
 

Main Responsibilities

  • Answering main phone calls and queries to our Business Support mailbox, handling mail, couriers and cabs, contributions, ordering resources, and overall office administration.
  • The role also involves assisting with handling new incomers and leavers, ordering IT equipment, organising the return of equipment after staff leave, assisting the entire process operates smoothly, and aiding with problem solving from providers if required.
  • Procurement system project – requiring investigation into prospective service providers built upon an approved selection criterion, compiling usage and costing statistics on services used at present.
  • Property management project – involving inquiry into present and prospective service providers, aiding with research, and collecting information from service managers for provider evaluation and criteria advancement using Excel and Word.
  • If necessary, aiding in the arrangement of new premises for one of our teams.
  • Supporting the re-organisation of the Business Support Team SharePoint site, arranging folder structure and files, confirming permissions are current for SharePoint document library and Teams, and improving both sites corresponding with team requirements.
  • The production of documents for inclusion on the team support pages, information documents for the team and staff members, offices, and premises.
  • Any other support of tasks and projects as required.
 

Requirements

  • An excellent insight of discretion and professional boundaries.
  • Experience of employment within a multi-disciplinary team with interpersonal and teamwork capabilities.
  • Excellent time management, capable of prioritising and completing tasks without supervision.
  • Be able to manage phone calls and email enquiries in a considerate manner.
  • Great written and oral communication, able to generate written documents to an exceptional standard.
  • Able to pay attention to detail.
  • Knowledgeable in IT applications such as Microsoft Office suite, Office 365 including Teams.
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Company & Role Overview 

Our Client creates ideas in music, visual and lifestyle culture to help brands find their place within peoples' lives.

We apply a culture-first approach to everything we do, working closely with our clients on all aspects of their marketing - including brand, content and social strategies, partnership development, and event marketing executions - building ideas and stories that go beyond the ordinary.

We value teamwork above all else and encourage an open forum that values our staff’s unique expertise and life experience, while providing training and support where needed. We’re also heavily committed to building a diverse and inclusive team of brilliant people who care deeply about music culture in all its forms. 


Main Responsibilities

  • You will play a key role in growing the agency. As the business development assistant you will work closely with the co-founder and managing partner of the company to identify, develop and secure new clients.
  • You will have the confidence and tenacity to approach new clients, and the creativity and thoughtfulness to do so in interesting and compelling ways.
  • The role will involve researching prospective companies and individuals to identify opportunities and then crafting tailored email approaches with the goal of securing a meeting. You will coordinate the business development, liaising with the senior team as well as managing the CRM system.
  • You will join a small team who are currently all home-working. However, we are taking on an office in Bermondsey later in the summer (est. mid-August).
  • You would be expected to work from home until we take on the office and then ideally you would work at least 75% of the time at the new office.
 

Requirements

  • A passion for, and understanding of both underground music culture and brand marketing is highly desirable. Equally, some experience (even in a personal capacity) within a sales / business development role is also very desirable.
  • In addition to that, you will be driven, eager to learn, and keen to work in a fast-moving, entrepreneurial environment.
  • Excellent communication skills, both written and verbal, strong organisational skills, teamwork and attention to detail are also very important.
  • A working knowledge of Google Workplace Suite (G-Drive, Google Docs, Sheets, Slides and Gmail) is desirable, but not essential.
  • Educated to an undergraduate degree is a plus, but by no means a requirement. Your skill-set and personality is more important to us than qualifications
 

Important Requirements - Kickstart Scheme

  • Be between 16 - 24

  • Must currently be on universal credit

Location - Home based for now, Central London Office in the Summer
Pay - National Minimum Wage
Ref :TGP KS1104

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Company & Role Overview

Our client is a registered charity in the health care sector seeking an organised project manager for planning, delivery and evaluation of projects within an existing UK wide programme, and more wide-scale strategies.

Main Responsibilities

  • Deliver elements of the programme, in line with contractual requirements and to satisfaction of key stakeholders
  • Leading development, implementation and monitoring of sub-contracts for the provision of data collection and statistical support
  • Delegation of tasks
  • Act as a positive role model for the team, encouraging best practice
  • Assess and manage risks, creating mitigation strategies
  • Updating and production of planning documents, with clear deadlines and timescales
  • Improving efficiency and turnaround time for project outputs
  • Ensuring projects are maintained within legislative requirements and policy
  • Oversee financial security of the programme, including budget management
  • Identify funding opportunities, submitting proposals to new funders
  • Ensuring effective planning and delivery ofmeetings, including evaluation and feedback analysis
  • Attending meetings and conferences, encouraging participation in audits
  • Ensuring confidentiality of health records and stored personal data, GDPR compliance
  • Any other duties may be reasonably expected

Requirements

  • Educated to degree level (relevant to public health)
  • Experience using SPSS Software
  • Project management qualification (PRINCE2 or similar)
  • Complex project delivery experience, overseeing development of detailed plans and control processes
  • Experience and understanding of managing clinical audit/research data within legal frameworks
  • Line management and leadership experience
  • Experience in clinical research, clinical audit or healthcare setting
  • Financial management/analysing budgets
  • Advanced proficiency in MS Office
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Company & Role Overview

Our client is a non-profit organisation with a passion for increasing the standards of healthcare provision in the UK. This organisation is committed to learning and developing opportunities to support building your skills and career with some fantastic benefits. Our client is looking for an experienced Head of Policy professional to come and join their team. The aim of this role is to manage company policies in line with the organisations regulations. 

Main Responsibilities

  • Own and keep under review regulatory framework, overseeing the development of regulatory standards, guidance and policy, ensuring relevant
  • Build and oversee mature and productive relationships with key stakeholders and support achievement of wider strategic objectives
  • Ensure the organisations framework standards are met
  • Maintain a broad and deep key understanding of relevant policy, governmental and societal developments
  • Providing clear and relevant briefings for senior leaders and ensuring an effective and agile organisational response
  • Liaise closely with colleagues from across the organisation and relevant suppliers
  • Work closely with Professional Liaison and Communications colleagues to ensure our standards are accessible and understood
  • Provide thought leadership in regulations through an ongoing programme of publications and external engagements including promoting at conferences, meetings, working groups and other events
  • Scope and delegation
  • Responsible for the Policy and Strategic Relationships Department
  • Manage Departmental budget operating within the budgetary limits and in accordance with financial policies, including preparing annual budgets, engaging suppliers and approving and monitoring expenditure.
  • Deputise for the Executive Director of Professional Practice and Insight of absence as required.
  • Model expected behaviours in delivering to the values of the organisation, including championing equality, diversity and inclusion in all you do
  • Be accountable for a proactive approach to risk management and adherence to governance protocols ensuring risks and issues are assessed, reported and, where appropriate, escalated

Requirements

  • Educated to a degree level or have equivalent skills & knowledge
  • Background in regulation or healthcare profession
  • Development of policy and guidance, preferably within a regulatory setting and/or the public sector
  • Experience of developing and implementing a stakeholder management building effective with both internal and external stakeholders
  • In-depth knowledge of policy environments
  • Excellent oral communication skills
  • Proven influencing and negotiation skills to build strategic coalitions to deliver improvements
  • Strong personal commitment to equality, diversity and inclusion and ability to embed these values at the heart of policy work
  • Professional Legal Qualification (Desirable)
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Company & Role Overview

Our Client is a sustainably conscious clinical waste service company. As a customer Service representative you will be the first point of contact and representation of the company.

Main Responsibilities

  • Managing the email address – responding to queries, updating customer accounts and ensuring any customer issues are resolved effectively.
  • Managing any customer queries ensuring we are clear and help any prospective or current customers with any questions they have.
  • Building basic reporting to help track, manage and improve efficiency and effectiveness across
  • Helping with general administrative tasks across the team to ensure the business runs smoothly.
  • Report any feedback to the team on any ongoing issues or areas we can make even better for our customers.

Requirements

  • Excellent interpersonal skills
  • Able to communicate effectively both verbally and in writing
  • Able to analyse problems and find positive solutions
  • Willingness to work as part of a team
  • Attention to detail and accuracy
  • Friendly yet professional manner

Important Requirements - Kickstart Scheme

Be between 16 - 24

Must currently be on universal credit

Location –  Dartford Based
Pay - National Minimum Wage
Ref :TGPKS1098

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Company & Role Overview

Our Client is a high-tech international sports media and rights business. As an Account manager, you will be tasked with dealing with high value clients and upselling the business

Main Responsibilities

  • Your role within the team will include assisting generation of venue sales leads
  • Working with venues to develop a media strategy that commercially benefits both parties
  • Devising and implementing contact strategy for clients
  • Following up sales leads in a relevant and timely manner
  • Building relationships with key personnel
  • Assisting the Operations team with on the ground technical support
  • Managing internal relationships

Requirements

  • An understanding of Microsoft Office Suit would be preferable
  • Past work experience either in a gym/leisure center or experience in B2B sales.
  • Any additional qualifications or experience with multimedia technology is a bonus.
  • Full, clean driving license and access to a vehicle that can be used to work purposes.

Important Requirements - Kickstart Scheme

  • Must currently be on universal credit
  • Be between 16 - 24

Location – London Based and homeworking
Pay - National Minimum Wage
Ref: TGPKS1094

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