Company & Role Overview

Our client has an exciting new opportunity for a Customer Service Operative to join their team as part of the Government Kickstarter Scheme. This role with involve dealing with many  customer queries.

Main Responsibilities  

• Managing the email address – responding to queries, updating customer accounts and ensuring any customer issues are resolved effectively.
• Managing any customer queries through our social media platforms ensuring we are clear and help any prospective or current customers with any questions they have.
• Building basic reporting to help track, manage and improve our efficiency and effectiveness across our communications.
• Helping with general administrative tasks across the team to ensure the business runs smoothly.
• Report any feedback to the team on any ongoing issues or areas we can make Wild even better for our customers.
• This will be predominantly email/chat/social media based but there may be times where you will need to call customers to resolve specific issues.

Requirements

• Excellent interpersonal skills
• Able to communicate effectively both verbally and in writing
• Able to analyse problems and find positive solutions
• Willingness to work as part of a team
• Attention to detail and accuracy
• Friendly yet professional writing manner