Company & Role Overview

 At TGP recruitment, we are seeking to recruit a full-time Administration Manager in an educational setting. The position is a permanent opportunity and located in the High Wycombe area in a busy but respectable school.

The role will require the successful candidate to deliver administrative assistance to the senior management team. However, additional responsibilities will be required from the candidate to contribute to the smooth running of the school system.

Main Responsibilities

• Assist with daily duties required by the senior management team at the company
• Preparing documents, provide administrative duties, answer phone calls, emails and any other internal and external requests
• Maintain privacy regulations when dealing with any student and external concerns
• Managing a senior member of the team’s diary
• Partake in relevant meetings by taking minutes
• Liaise with other staff in the school to support the implementation of best educational policy
• Assist in educational duties such as organising papers for exams, student achievement, applications
• Supporting the organisation of school events
• Any other reasonable academic duties requested by seniors

Important Requirements (Essential)

• Excellent communication and telephone manner
• Strong ICT skills
• Understand the importance of respecting privacy and confidentiality
• Ability to diffuse difficult situations in a collected manner
• Able to work in a team as well as independently prioritising workload

Requirements (Desirable)

• Previous administration experience in an academic setting
• Curriculum focused administration
• Liaising with curriculum managers and examination bodies

Salary: 30,000 - £33,000

Company & Role Overview

The Graduate Project are currently recruiting for a full-time Safeguarding Manager in an educational setting, situated in the High Wycombe area. The position is largely administration focused on aiding the safeguarding and pastoral leads in the company. However, the role may require other duties involving reporting to the headteacher and other members of staff.

Main Responsibilities

• Maintain the general aid to the senior members of the safeguarding team
• Responsible for external and internal communications including answering calls, preparing letters, queries, emails and visitors
• Assessing the urgency of activities to discuss with the senior members of the company
• Manage a senior member’s diary including meetings and appointments
• Additionally, brief the senior member before meetings and take minutes during the meetings
• Liaise with PA’s and management team to evaluate educational guidelines
• Understand and ensure privacy in all administration concerning safeguarding
• All communications with other schools, organise student files and aiding the process of introducing new students
• Investigate disruptive events, bullying and disciplinary events
• Any other pastoral or safeguarding events as required by the school

Important Requirements (Essential)

• Experience in an administrative role in an educational setting
• Able to work well under pressure, in a team and prioritise work independently
• Organised and well-presented individual
• ICT literate

Salary: £30,000 - £33,000

Company & Role Overview

At TGP recruitment, we are recruiting for an excellent opportunity of a full-time Development Officer position in the educational sector based in North London on a permanent basis. The candidate can expect to support the successful outcomes of the school’s financial and charity benefit operations.

Main Responsibilities

Charity:

• Assist with charity fundraising events including participating in marketing, liaising with benefactors and senior members of the team
• Collaborating with the company’s accounts department to guarantee the correctness of statements, research for new contributors, chasing contributions and dealing with payments when required
•  Organising consistent reports, meetings and taking good quality minutes
• Any general administrative duties required by the role

Research:

• Managing the company’s database by inputting and ensuring information is up-to-date on the system
• Produce research evaluations on future contributors and companies
• Follow the company’s and GDPR regulations whilst conducting all research tasks
• Any other relevant research and data tasks required to support the company

Events:

• Go to and organise charity fundraising events including guestlists and preparing costs for the event

Important Requirements (Essential)

• High level of education including a degree or equivalent is essential
• Previous experience of employment in a similar administrative role
• Excellent IT knowledge including Office 365 applications such as Excel, Word and Outlook
• Team worker presenting strong interpersonal skills
• Attention to detail and can work well independently

Requirements (Desirable)

• Previous experience of working in a fundraising environment
• Experience of working in an educational environment

Salary:  £28,000 - £30,000

Company & Role Overview

At TGP recruitment, we are actively searching for a full-time Case Officer for a company in the health and social care industry. The purpose of the role is to perform evaluations to support the ethics of cases and passing them onto the relevant bodies for review, this can include the processing and assessment of high-risk cases. This position will involve elements of hybrid working; however, the office is based in Southeast London.

Main Responsibilities

• Examining a wide caseload and processing the cases promptly through to the next steps of the evaluation.
• Managing enquiries and information for the sequential bodies conforming with the standards set by the company and key performance indicators
• Collaborate with external stakeholders to ensure that your cases are processed to a high standard
• Provide risk assessments of cases and guarantee the quick procession of high-risk cases are acknowledged and delt with according to the set standards and key performance indicators
• Make accurate evidence-based decisions in the evaluation of cases, considering any changes in evidence for fairness in decision
• Make use of a variety of communication tools such as phone calls, emails, letters to provide an excellent level of customer service
• Understand the importance of security obligations for information to be handled by the company
• Any other reasonable responsibilities required to support the organisation

Important Requirements (Essential)

• Relevant degree-level qualification and/or relevant experience in the sector
• Experience in managing a wide range of duties and working with company policy
• Excellent written and verbal communication skills
• Understand the need of communicating with sensitivity in difficult situations

Requirements (Desirable)

• Experience in producing accurate evaluations based on empirical evidence

Salary: £33,000 per annum (Circa)

Company & Role Overview

We are currently recruiting for a full-time Project Manager in a public health organisation, the successful candidate must be able to start immediately and will be comfortable with remote working. The role supports the line manager with the supervision and progression of the company’s national audit programmes, projects or feedback sources.

Main Responsibilities

• Dealing with data management and assessment of quantitative data
• Arranging report templates precisely for nationwide and local reports
• Overseeing the project officers and duties distributed to the team
• Producing and contributing to project timeline and preparing documentation
• Communicate with respected companies in external meetings
• The candidate must be prepared to travel across the UK if necessary

Important Requirements (Essential)

• Strong knowledge of SPSS
• Experience in project management or project officer
• Experience overseeing large databases and monitoring data quality
• Experience of report writing and editing

Salary: £44,000

Company & Role Overview

We are currently recruiting for a permanent, full-time College Administrator position at a college in London. The role will require attendance from 08:45 – 18:10, however the position features shorter working hours during school holidays. This includes half-term and easter break hours of 9:00 AM – 17:00 PM and summer hours of 09:00AM – 16:00PM.
 

Main Responsibilities

• General receptionist duties and ensuring the smooth running of reception on a daily basis, including phone calls, post, documentation, key holding, signing in and out, attendance and liaise instance of faulty equipment to the faculty department
• Parents evening responsibilities include assisting the line manager with organising the evening, booking process using GoogleSheets, follow up with parents who were absent, and reorganising missed appointments.
• Registration responsibilities will require supporting the line manager during the annual registration period, helping parents with the registration process and appointments, informing staff of their duties, and welcoming students
• Ordering necessities include organising staff lunches and placing orders for fruit, food and flowers for staff areas
• Overseeing the lending of textbooks, online textbooks, organising book cupboard and reorganising in missed mocks and schoolwork
• Assisting students with GCSE, researching for school progression, staff meetings and examinations
• Fire marshal responsibilities including evacuation, first aid support, medical room log and supervision
• Safeguarding responsibilities include alerting local authorities of emergencies, report concerns, checking lanyards, and ensuring data protection

Important Requirements (Essential)

• Experience within an educational environment
• Excellent command of English language both written and verbal
• Strong administration skills

Requirements (Desirable)

• Knowledge of school information systems

Company & Role Overview

We are recruiting for a Product Design Lead position in the eCommerce industry, the role will require a successful candidate to lead a team to support the overall growth of the company. A desirable candidate will have the ability to lead a team successfully and pushing new user research methods from the stages of development into existence. Following development, the new methods will require continuous analysis regarding their effectiveness with customers.

Main Responsibilities

• Main responsibilities will include leading and developing a team to successful outcomes
• Experience of undertaking an authoritative role is essential
• Customer research and product assessment from idea to use
• Producing wireframes, prototypes and user flows surrounding customer needs
• Utilising data in combination with consumer research to establish customer focused products
• Capable of analysing consumer research to enhance current projects
• Be able to critically think to find new and improved ways applying design thinking to respond to UX concerns
• Produce and execute style guide and guarantee UX/Design and managing design sprints

Important Requirements (Essential)

• A successful candidate must be knowledgeable with agile and design sprints
• 7-10 years of experience with UX/Product Design including consumer research
• 3 years of experience as a design manager
• Must have a portfolio that includes Product Design/UX work from a number of previous employments or projects

Requirements (Desirable)

• Experience in the Ecommerce industry  
• Expertise in technical areas including creating prototypes, Javascript, HTML, and CSS
• Knowledgeable with Design computer software such as Sketch and InVision
• A relevant degree or qualification

Company & Role Overview

We are currently recruiting for a well-established e-Commerce company who are looking for a Senior Product Manager to support the team. This is a fantastic opportunity for the successful candidate to help drive the business forward. You will be involved in 3rd party integrations across our varied range of sectors to help build out the booking experience.

Main Responsibilities

• A senior project manager’s role involves the maintenance of the company’s products from beginning to dispatch within a team to help the growth of the company
• Utilise data focused methods to distinguish and highlight the plan and build-up of the product area, using several data sources and customer insight (qualitative and quantitative)
• Leading areas of development including product improvement and enhancing customer experience
• Leading product plans from beginning to end including using research and discovery, improvement of consumer flows, wireframes and stories
• Communicating with various other departments within the company to develop customer solutions

Requirements

• 3-5 years experience within a web-based product management organisation
• 2-3 years of experience in management of product managers and products analysts
• Previous experience in an Ecommerce position preferably from a tourism company
• Experience with web analytics
• Proactive, adaptable personality who pays attention to detail
• The individual must have a high-level of oral, written, and spoken skills

Company & Role Overview

The role available is a temporary contract Customer Service Agent located in London. Some key aspects of the role will include providing product assistance in a well-timed and sophisticated manner to answering calls, letters, and e-mails. A successful candidate must be approachable, effective, and excellent customer service to all users of the service following with regional and worldwide personal and team targets.

Main Responsibilities

• Customer Service/Support responsibilities will include assisting in the progression of customer service centre by delivering welcoming, pleasant, and responsive service.
• Solve Technical Support queries
• Deal with all customers in accordance with company guidelines to ensure outstanding customer satisfaction.
• Manage and discuss settled resolutions to customer grievances whilst considering company factors.
• Heighten serious complaints to higher personnel to accomplish a suitable result.
• To progress in line with set KPIs and SLAs.
• Perform administration tasks whenever necessary, such as postal matters, ensuring cover is given in the event of holidays, sickness and so on.
• Organise internal database with a high level of correctness.
• Engage with all colleagues to guarantee all individual assignments are fairly assigned.
• Respond to all customer call backs within the timeframe agreed, speaking, and working with colleagues where necessary.
• Distribute any new information on company products by editing FAQ templates.
• Reach individual goals and team goals by prioritising workload.
• Report any difficulties of the company that need enhancing to the manager, especially those with commercial consequences.

Important Requirements (Essential)

• Experienced agent in Customer Service
• Excellent problem solver and teamwork
• High level of call handling skills and experience in live chat
• Worked in customer support on social media channels
• High level of written and spoken communication
• Fast learner and uses initiative

Requirements (Desirable)

• Experience in Zendesk
• Interested in Technical Support and Knowledge

Company & Role Overview

This is a business analyst job role who will mainly be accountable for assisting all members of the team with the use of a human resource management system. Offering a salary of up to £35,000 + a 10% additional bonus. A successful candidate will also support a Senior Manager in an array of tasks and ventures related to the administration of the system as well as the implementation of functionalities. Furthermore, the successful candidate is required to report to the HR teams and line managers at different levels. The position is located in a HR Organisation featuring work on an international scale. However, remote working is available with this role.

Main responsibilities

• Supporting all employees for company inquiries on webinar, virtual, video and phone call.
• Evaluate, troubleshoot, and assist in the resolution of company disputes in a well-timed approach.
• Discover and advise customizations, developments, or workarounds to enrich the client's experience with the system.
• Offer data and reports to tackle demands of the client’s needs.
• Merge information from several sources to create reports.
• Capacity to evaluate data from varying sources and modify data if necessary.
• Preserve integrity of data in the system by observing requests and examining data.
• Help to support new system publication functionality and related assessment of the systems.
• Improve and retain client processes, regulations, documents & preparation materials for end clients.
• Teach members of the team the processes and new procedures and functions of the system.
• Support other co-workers to guarantee alignment and data interfaces
• Assist other teams linked with projects

Important Requirements (Essential)

• Skilled in Microsoft Office applications, specifically Excel, with exceptional data management proficiencies
• High-level of analytical and organizational competences
• High-level of spoken and written communicative abilities in relation to Business English
• Capacity to maintain technological requirements with non-technical shareholders
• Brilliant customer service
• University degree in Business or IT

Requirements (Desirable)

• Previous experience with any HRIS system, preferably Workday HCM (2 to 3 years)
• Capacity to perform independently and handle various responsibilities throughout competing concerns
• Delivers a high-level of correctness and pays attention to detail with little supervision
• Honest and trustworthy for processing confidential HR data
• Past experience in a HR environment of a worldwide company
• Experience of working with remote management

Company & Role Overview

Our client is a registered charity in the health care sector seeking an organised project manager for planning, delivery and evaluation of projects within an existing UK wide programme, and more wide-scale strategies.

Main Responsibilities

• Deliver elements of the programme, in line with contractual requirements and to satisfaction of key stakeholders
• Leading development, implementation and monitoring of sub-contracts for the provision of data collection and statistical support
• Delegation of tasks
• Act as a positive role model for the team, encouraging best practice
• Assess and manage risks, creating mitigation strategies
• Updating and production of planning documents, with clear deadlines and timescales
• Improving efficiency and turnaround time for project outputs
• Ensuring projects are maintained within legislative requirements and policy
• Oversee financial security of the programme, including budget management
• Identify funding opportunities, submitting proposals to new funders
• Ensuring effective planning and delivery ofmeetings, including evaluation and feedback analysis
• Attending meetings and conferences, encouraging participation in audits
• Ensuring confidentiality of health records and stored personal data, GDPR compliance
• Any other duties may be reasonably expected

Requirements

• Educated to degree level (relevant to public health)
• Experience using SPSS Software
• Project management qualification (PRINCE2 or similar)
• Complex project delivery experience, overseeing development of detailed plans and control processes
• Experience and understanding of managing clinical audit/research data within legal frameworks
• Line management and leadership experience
• Experience in clinical research, clinical audit or healthcare setting
• Financial management/analysing budgets
• Advanced proficiency in MS Office

Company & Role Overview

Our client is a non-profit organisation with a passion for increasing the standards of healthcare provision in the UK. This organisation is committed to learning and developing opportunities to support building your skills and career with some fantastic benefits. Our client is looking for an experienced Head of Policy professional to come and join their team. The aim of this role is to manage company policies in line with the organisations regulations. 

Main Responsibilities

• Own and keep under review regulatory framework, overseeing the development of regulatory standards, guidance and policy, ensuring relevant
• Build and oversee mature and productive relationships with key stakeholders and support achievement of wider strategic objectives
• Ensure the organisations framework standards are met
• Maintain a broad and deep key understanding of relevant policy, governmental and societal developments
• Providing clear and relevant briefings for senior leaders and ensuring an effective and agile organisational response
• Liaise closely with colleagues from across the organisation and relevant suppliers
• Work closely with Professional Liaison and Communications colleagues to ensure our standards are accessible and understood
• Provide thought leadership in regulations through an ongoing programme of publications and external engagements including promoting at conferences, meetings, working groups and other events
• Scope and delegation
• Responsible for the Policy and Strategic Relationships Department
• Manage Departmental budget operating within the budgetary limits and in accordance with financial policies, including preparing annual budgets, engaging suppliers and approving and monitoring expenditure.
• Deputise for the Executive Director of Professional Practice and Insight of absence as required.
• Model expected behaviours in delivering to the values of the organisation, including championing equality, diversity and inclusion in all you do
• Be accountable for a proactive approach to risk management and adherence to governance protocols ensuring risks and issues are assessed, reported and, where appropriate, escalated

Requirements

• Educated to a degree level or have equivalent skills & knowledge
• Background in regulation or healthcare profession
• Development of policy and guidance, preferably within a regulatory setting and/or the public sector
• Experience of developing and implementing a stakeholder management building effective with both internal and external stakeholders
• In-depth knowledge of policy environments
• Excellent oral communication skills
• Proven influencing and negotiation skills to build strategic coalitions to deliver improvements
• Strong personal commitment to equality, diversity and inclusion and ability to embed these values at the heart of policy work
• Professional Legal Qualification (Desirable)