Company and role overview

Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.

Company and role overview

Our client in the Education sector is searching for an Administrator to join their busy team! The candidate will be responsible for providing administrative services that supports the day to day running of the school. The role will entail the candidate to participate in meetings with colleagues and external customers and organising training for staff.

Main responsibilities

• To provide administrative support for effective delivery of mock exam schedules.
• Collating exam grade entries, creating exam timetables and supervisor lists, and distribution of exam certificates.
• Order and maintain all School stationery supplies.
• Take minutes of the weekly staff briefing.
• To provide administrative support to the organisation and administration meetings, including the coordination of staff.
• Attendance at parents’ meeting is a requirement of the role.
• To administer pupil rewards, and certificates at the end of the reporting cycle, uploading the results on to the correct software’s.
• Distribute and allocate security wrist bands and update locks as required.
• To organise and distribute pupil photographs.
• Work alongside senior colleagues to produce and manage the weekly SMT/MOD rota. This also includes entering the lunchtime detention duties.
• To provide administrative support with regards pastoral, safeguarding and disciplinary activities.
• To provide administrative support by organising relevant/correct training courses for staff.
• To oversee the schools’ online training platforms, include setting up new users and providing training guidance, uploading new policies, chasing any outstanding training courses or policy signatures.
• Act as a Deputy Data Compliance Officer, assisting with GDPR requirements.
• Support the Registrar in maintaining accurate UKVI documentation for current pupils, including holiday absence forms for those on Student and Child Student visas.

Requirements

• Experienced administrator with excellent organisational and communications skills.
• Excellent IT skills with experience of MS software (particularly Word and Excel) and Google Apps.
• Competent working on databases, particularly ISAMS or willing to train.
• Confident with good inter-personal skills
• To be fully supportive of the School’s Christian ethos.

Company and role overview

Our client is currently in the market for a Committee Services Administrator to come and join their busy team! The candidate will be expected to perform a variety of admin duties such as preparing agendas, supporting papers, and producing concise and accurate minutes and action plan. The role does require the candidate to liaise with colleagues as well as communicate with external participants.

Main responsibilities

• Ensuring that Chairs are appropriately briefed ahead of meetings, providing advice on agenda items and issues arising.
• Liaise with colleagues in Federation departments to ensure that all information required for meetings is collated and distributed.
• Produce high quality documentation for internal and external stakeholders, including reports and briefing papers.
• Developing and maintaining relationships with key internal and external stakeholders.
• Scheduling of annual meeting calendar, including room bookings and invitations and arrangements for any other requirements
• Maintain an excellent knowledge on key Federation policies and areas of work and their impact on the activities of committees.
• Carrying out work between meetings, including dealing with correspondence, circulating documents, and disseminating information.
• Managing membership of committees, including liaising with external stakeholders to identify new members and confirm appointments.
• Contribute recruitment processes and inductions of new committee’s and representatives
• Contribute to annual team planning and development processes.

Requirements

• Educated to degree level or equivalent experience.
• Demonstrable experience of working in a committee support role.
• Excellent IT skills, including all MS Office packages and MS Teams.
• Experience working in a role that requires a high degree of accuracy and attention to detail.
• Working in a higher education, professional training, or healthcare environment.

Company & Role Overview

This role is a policy administrator you will be responsible for the timely and effective execution of tasks and activities related to PA Contract management

You will be able to interact with the other members of the Contract Management team as a team player.

Main Responsibilities

• Executes timely the assigned tasks related to pa

• Contract start incl tarification and fees

• Contract and customer management and incl contract

• Amendments, renewals, terminations

• Turnover declarations and premum calculations.

• Premium base chasing,

• Bonus -malus calculations

• Deals with 2nd level customer requests assigned

• Identifies potential improvements on processes,

• Organization and reports to the team leader

• Complies with commercial gestures (decisions made)

• Data quality control

Requirements

• Business expertise Credit Insurance knowledge (including Products and

• Services offered)

• PA processes

• Ability to work with/in different IT satellite systems

• Interpersonal skills:

• Team player

• Supporting other team members

• Communication skills enabling commercial contacts

• (answer to customer requests)

Company and role overview

Our client in the health sector is searching for an experienced Customer Service Executive to join their active team. The role will entail a lot of administrative duties such as handling calls, processing applicants and maintaining paper and electronic systems, ensuring information is kept up-to date. The candidate will liaise with other members in their department and provide an efficient service to all customers.

Main responsibilities

• Administrative duties such as handling a high-volume of calls, registration processes, responding to written/emails and enquiries
• To enter applicants’ data on to the internal systems and ensure that applications are processed and forwarded for external assessment
• To interpret assessment decisions based upon the current guidelines, making judgements, and providing feedback on recommendations relating to the relevant standards.
• Ensure senior members of staff are informed on verification or assessment issues
• Mentor/train members of the team, with support.
• Represent relevant departments in events and meetings where appropriate
• To arrange assessment/training days and ensure they run smoothly

Requirements

• A minimum of 5 GCSEs grades A – C including English and Maths
• Experience handling a busy telephone line, responding to enquiries successfully and providing a quality customer service.
• Excellent verbal and written communication skills, including the ability to liaise effectively with stakeholders
• Ability to act as an expert when dealing with colleagues, the public, applicants, registrants, and employers, supporting registration Partners and mentoring new Registration Advisors.
• administrative skills including the ability draft correspondence and reports
• A professional approach to work, flexible and organised manner
• Passionate about customer service, and able to demonstrate proven methods of inspiring, creating, and implementing change to existing process.
• Demonstrated ability to work using own initiative.
• A team player, supporting colleagues and contributing to discussions
• Knowledge/experience using Microsoft Office packages

Company and role overview

Our client in the health sector is searching for an experienced Registration Advisor to join their active team. The role will entail a lot of administrative duties such as handling calls, processing applicants and maintaining paper and electronic systems, ensuring information is kept up-to date. The candidate will liaise with other members in their department and provide an efficient service to all customers.

Main responsibilities

• Administrative duties such as handling a high-volume of calls, registration processes, responding to written/emails and enquiries
• To enter applicants’ data on to the internal systems and ensure that applications are processed and forwarded for external assessment
• To interpret assessment decisions based upon the current guidelines, making judgements, and providing feedback on recommendations relating to the relevant standards.
• Ensure senior members of staff are informed on verification or assessment issues
• Mentor/train members of the team, with support.
• Represent relevant departments in events and meetings where appropriate
• To arrange assessment/training days and ensure they run smoothly

Requirements

• A minimum of 5 GCSEs grades A – C including English and Maths
• Experience handling a busy telephone line, responding to enquiries successfully and providing a quality customer service.
• Excellent verbal and written communication skills, including the ability to liaise effectively with stakeholders
• Ability to act as an expert when dealing with colleagues, the public, applicants, registrants, and employers, supporting registration Partners and mentoring new Registration Advisors.
• administrative skills including the ability draft correspondence and reports
• A professional approach to work, flexible and organised manner
• Passionate about customer service, and able to demonstrate proven methods of inspiring, creating, and implementing change to existing process.
• Demonstrated ability to work using own initiative.
• A team player, supporting colleagues and contributing to discussions
• Knowledge/experience using Microsoft Office packages

Company and role overview

Our client is currently in the market for an Examinations Assistant to come and join their active team! The candidate will be expected to perform administrative duties such as organising meetings, onboarding sessions, and providing support to the Head of Exams. It is important the candidate has strong communication and customer service skills.

Main responsibilities

• Co-ordinating onboarding sessions to train candidates on how to use the clinical exams software platform
• Setting up onboarding sessions via Microsoft bookings. 
• Co-ordinate the standardisation meetings, minute taking and managing email and phone communications
• Train staff/colleagues to use zoom efficiently and work with IT to troubleshoot issues to ensure all participants can attend the meetings.

Requirements

• Technically proficient with good computer literacy skills
• Excellent written and verbal skills
• Strong customer service skills are essential

Company and role overview

Our client is searching for an ambitious Procurement Support Officer to join their busy team. The candidate will support the procurement function by dealing with queries from suppliers and seek potential improvements regarding the management of suppliers. The candidate will also perform contract administration duties as well as low level sourcing.

Main responsibilities

• Manage responses and customer queries, providing support to market events and planning, negotiating, and executing the performance of customer interactions.
• Manage contracts to ensure criteria are met and any contractual, commercial or market risks are identified, and appropriate justifications are put in place.
• Deal with supplier correspondence, ensuring communication is conducted professionally, transparently, and in a fair manner
• Ensure compliance standards are met regarding the sourcing processes
• Lead the development, planning and delivery of improvement projects, confirming effective stakeholder management and compliance requirements.

Requirements

• Educated to ‘A’ Level standard and/or qualification
• Experience of working in a commercial environment
• Proficient in using Microsoft packages such as Word, Excel, and PowerPoint
• Strong communication; verbal, written and presentation skills

Company and role overview

Our client is searching for a Licence Manager Lead, to come and join their busy team! The candidate will deal with a variety of technology services and will be responsible for the software management processes from acquisition to maintenance renewals. This role is also responsible for the lifecycle planning and management of the best suited software estates.

Main responsibilities

• Central point of contact for all software, licensing, and support contract queries
• Provide technical advice during contract negotiations, working alongside other teams/members
• Responsible for the management of the end-to-end lifecycle of all software products
• Ensure the accuracy of all recorded configuration item data
• Design and manage software’s such as metrics, benchmarks and audit activities ensuring compliance with all regulations and legislations
• Analyse and enhance internal software procedures, including but not limited to identification, facilitation, implementation, and improvement for managing software licences.

Requirements

• Educated to degree Level or equivalent by experience
• Professional certification related to Software Asset Management (e.g., IAITAM, CSAM or equivalent, Microsoft MCP)
• Understanding of Cloud service-based consumption models
• Knowledge on the common software products (e.g., Microsoft, Oracle, Adobe)

Company and role overview

Our client is searching for a Licence Manager Lead, to come and join their busy team! The candidate will deal with a variety of technology services and will be responsible for the software management processes from acquisition to maintenance renewals. This role is also responsible for the lifecycle planning and management of the best suited software estates.

Main responsibilities

• Central point of contact for all software, licensing, and support contract queries
• Provide technical advice during contract negotiations, working alongside other teams/members
• Responsible for the management of the end-to-end lifecycle of all software products
• Ensure the accuracy of all recorded configuration item data
• Design and manage software’s such as metrics, benchmarks and audit activities ensuring compliance with all regulations and legislations
• Analyse and enhance internal software procedures, including but not limited to identification, facilitation, implementation, and improvement for managing software licences.

Requirements

• Educated to degree Level or equivalent by experience
• Professional certification related to Software Asset Management (e.g., IAITAM, CSAM or equivalent, Microsoft MCP)
• Understanding of Cloud service-based consumption models
• Knowledge on the common software products (e.g., Microsoft, Oracle, Adobe)

Company and role overview

Our client is currently in the market for a Business Support Assistant to come and join their busy team! The candidate will be responsible for a range of customer focused administration services as well as providing support to internal customers, partners, and suppliers. There will be some administrative duties to perform such as updating data bases, minute taking, directing customer queries to ensure the team deliver the best possible service.

Main responsibilities

• Providing efficient and effective administration and reception services, internally and externally customers
• Acting as a professional representative of the Business Support service locally
• Dealing with customers inquiries, face to face and via telephone or redirecting to the relevant professionals
• Providing support to the team or service with the organisation of events, conferences, and workshops
• Dealing with correspondence, providing meeting support in terms of minute taking, documentation and finance support

Requirements

• Educated to RQF Level 2 (GCSE) including maths and English or an equivalent
• Competence of MS Office applications and practical applications
• Ability to use computerised systems with a high level of speed and accuracy.
• Experience of managing electronic or hard copy filing systems.
• Clear verbal, electronic, and written skills of communication.

Company and role overview

Our client is searching for a resourceful Business Support Administrator to come and join their busy team. The candidate will be expected to perform general administrative duties as well as customer focused administration/services and will regularly deal with advanced software’s and systems.  

Main responsibilities

• Provide efficient and effective administration, and reception services internally and externally
• Undertaking the most complex business support activities with some support from other teams/team members
• Effectively meet deadlines and SLAs and proactively communicating with customers and/line manager/s
• Resolving customer queries, informing customers and line managers when necessary
• Providing advice and guidance to Business Support Assistants and work placements
• Maintaining an up-to-date knowledge of processes, corporate systems, and standards

Requirements

• Educated to RQF Level 2 (GCSE), including Maths and English or another equivalent
• Clear verbal, electronic, and written skills of communication.
• Knowledge of document management processes and associated legislation.
• Computer literacy, advanced knowledge of relevant software and systems

Company and role overview

Our client is a leader in the legal sector, and they are currently searching for a passionate Bank Submission Liaison Officer to come and join their busy team! The candidate will work with a lot of confidential data and information such as electronic banking submissions and will work with the Line Manager to ensure all incoming data is complied with GDPR.

Main responsibilities

• Manage submissions in and out and ensure GDPR compliance
• Prepare and submit SARs electronically in line with the banks’ requirements
• Process incoming bank electronic correspondences
• Update the CRM System and running reports daily
• Keep secure records of banks’ guidelines and passwords
• Liaise with the banks’ relationship managers to ensure a smooth and efficient process
• Allocate time to improve the electronic process and encourage clients to experience electronic submissions/returns

Requirements

• Intermediate/advanced knowledge of Excel and a basic understanding of other Microsoft 365 packages (Outlook, Word etc.)
• Experience working with other CRM systems (advantageous but not compulsory)
• Strong communication skills, written and verbal
• Computer literate
• Must be able to operate macros (training provided)