Company & Role Overview

We are currently recruiting for a well-established e-Commerce company who are looking for a Senior Product Manager to support the team. This is a fantastic opportunity for the successful candidate to help drive the business forward. You will be involved in 3rd party integrations across our varied range of sectors to help build out the booking experience.

Main Responsibilities

• A senior project manager’s role involves the maintenance of the company’s products from beginning to dispatch within a team to help the growth of the company
• Utilise data focused methods to distinguish and highlight the plan and build-up of the product area, using several data sources and customer insight (qualitative and quantitative)
• Leading areas of development including product improvement and enhancing customer experience
• Leading product plans from beginning to end including using research and discovery, improvement of consumer flows, wireframes and stories
• Communicating with various other departments within the company to develop customer solutions

Requirements

• 3-5 years experience within a web-based product management organisation
• 2-3 years of experience in management of product managers and products analysts
• Previous experience in an Ecommerce position preferably from a tourism company
• Experience with web analytics
• Proactive, adaptable personality who pays attention to detail
• The individual must have a high-level of oral, written, and spoken skills

Company & Role Overview

The role is a permanent full stack developer position with a leading company in the e-Commerce industry. The company’s fundamental principles surround the best experience for the customer, provider, team, and retail associates.

Main Responsibilities

• Execution of Top Ecommerce Market Trend
• Examining technological methodology to guarantee business requirements are exceeded and are scalable for upcoming merchandise releases for the company.
• Network gateways developments
• Liaising with company analysts and management to advise application solutions in the future
• Scripting conceptual design papers and in-depth specifications for extensive and complex projects
• Design integration with several of the company’s partners

Important Requirements (Essential)

• A successful candidate will have a minimum of 3 years of experience with online software development including the use of .NET
• Excellent customer service
• Team worker
• The individual must be organised and able to prioritise tasks based on their importance
• Technical skills in NET MVC, Web API, C#, .NET Core, NHibernate, Entity Framework, JQuery
• Experience with Azure DevOps, Git, ASP.NET Web Forms
• Experience of writing enquiries on the SQL Server

Requirements (Desired)

• Previous employment within an e-Commerce development team for a renowned web business

Company & Role Overview

This role is a permanent Cloud Bookkeeper position in which a successful candidate will be dedicated to working in an office in aid of the outsourced team and the cloud team manager. The position features full-time office hours, 35 hours per week from 8:30AM – 5:30PM.

Main responsibilities

• Lead regular monthly and weekly reports to remain up to date with Teams task development on VAT returns / EC Sales / Bookkeeping and ensure all targets are met.
• Communicate with PA’s when Year-end accounts are prepared to be booked in
• Respond to Team enquiries and communicate directly with all clients
• Ensure all deadlines are met and work prepared appropriately
• Guarantee all bookkeeping tasks are completed effectively by following the Efficiency Checklist and changing any required advancements
• Review bookkeeping work to ensure TB is accurate
• Verify all bookkeeping postings to check all postings are completely accurate
• Deal with bookkeeping jobs if necessary throughout busy periods for the company

Important Requirements (Essential)

• A successful candidate will have a high-level of knowledge of using Xero, alternatively the candidate can be certified on Xero. An excellent level of bookkeeping experience and prior knowledge of receipt bank is advised.
• ACCA/AAT Qualified or Qualified by experience
• Practice experience
• Great insight into accountancy and tax principles

Company & Role Overview

Our client, a top accountancy firm is looking for a Client Services Administrator to come and join their team. The aim of this role is to provide admin support to the firm, working closely with Admin Manager and Assistant Admin Manager to ensure a high quality of service is delivered to the business and clients. Training will be provided.
 

Main Responsibilities

• Update and maintain our Client Database
• You’ll be responsible for maintaining our client statutory records and processing any statutory changes and amendments in a timely manner, which will include:
• Preparing and filing annual Confirmation Statements
• Processing year-end changes
• Maintaining company share registers on our internal database and updating
• Companies House records
• Processing New Company Formations
• Sending clients their annual financial statements and related documents, either by post or through our secure online portal
• Typing letters
• Raising invoices through our Client Database and forwarding same to clients
• Reception Cover
• Answering the telephones
• General administration support (scanning, printing etc.)

Requirements

• 2-3 years plus experience working in an accountancy practice
• Excellent command in English both written and verbal

Company & Role Overview

Main Responsibilities

• Acquiring all warranties, guarantees and documentation required for the project
• Planning applications and discharge of conditions
• Ability to identify resources and assign responsibilities
• Work directly with clientele, developers, and designers to identify the deliverables of the project
• Produce regular project reports both externally and internally
• Appointing and co-ordinating multidisciplinary design teams
• Ensuring that project documents are completed, up to date and appropriately stored
• Work directly with commercial teams to manage all cost and payment elements of the project
• Producing risk mitigation strategies to assess and resolve project risks
• Project programme implementation - designed to meet objectives within an agreed time frame, including procurement and build

Requirements

• Ideally 2+ years’ experience in project management (construction / planning) or qualified experience with examples of prior successful projects, either as lead project manager or assistant project manager

• Alternatively, an organised individual from an Admin background who is looking to build an extensive skillset and broaden their range outside to become a PM within the Property and Construction space

• Excellent communication ability – articulate and strong both verbally and written when liaising with both clientele and consultants

• Be both and independent and collaborative worker who is self-motivated, with an exemplary positive attitude and integrity

• Strong leadership qualities, ability to delegate efficiently whilst also having great empathy for others

• Flexibility, ability to travel between sites and head office as and when required
   

Company & Role Overview

The role available is a temporary contract Customer Service Agent located in London. Some key aspects of the role will include providing product assistance in a well-timed and sophisticated manner to answering calls, letters, and e-mails. A successful candidate must be approachable, effective, and excellent customer service to all users of the service following with regional and worldwide personal and team targets.

Main Responsibilities

• Customer Service/Support responsibilities will include assisting in the progression of customer service centre by delivering welcoming, pleasant, and responsive service.
• Solve Technical Support queries
• Deal with all customers in accordance with company guidelines to ensure outstanding customer satisfaction.
• Manage and discuss settled resolutions to customer grievances whilst considering company factors.
• Heighten serious complaints to higher personnel to accomplish a suitable result.
• To progress in line with set KPIs and SLAs.
• Perform administration tasks whenever necessary, such as postal matters, ensuring cover is given in the event of holidays, sickness and so on.
• Organise internal database with a high level of correctness.
• Engage with all colleagues to guarantee all individual assignments are fairly assigned.
• Respond to all customer call backs within the timeframe agreed, speaking, and working with colleagues where necessary.
• Distribute any new information on company products by editing FAQ templates.
• Reach individual goals and team goals by prioritising workload.
• Report any difficulties of the company that need enhancing to the manager, especially those with commercial consequences.

Important Requirements (Essential)

• Experienced agent in Customer Service
• Excellent problem solver and teamwork
• High level of call handling skills and experience in live chat
• Worked in customer support on social media channels
• High level of written and spoken communication
• Fast learner and uses initiative

Requirements (Desirable)

• Experience in Zendesk
• Interested in Technical Support and Knowledge

Company Role & Role Overview

This is a permanent accounts semi role based at a top accountancy firm, a successful candidate will receive ongoing support from the company. The candidate will require enthusiasm about the business and be devoted to performing at their personal best.

The company uses newly developed technology to take their insight to extraordinary heights. Our services are provided through dedicated user service collaborators who are all devoted to supporting our clients throughout London achieve their visions. Some of the benefits offered to employees by the firm are a competitive salary, pensions, private healthcare, and discounts.

Main Responsibilities

• Assess legal accounts for government websites
• Electronic VAT and CT documentation
• Analyse VAT reverts
• Interaction with clients when required
• Revise client documents, work sheets, archives, and processes
• Financial assessments, preparing, and financial demonstration

Important Requirements (Essential)

• A degree-level student with experience (2 years) or CTS
• Experience with firm services, matters of support, and guidance and compliance.
• Good knowledge of recent finance industry and market developments

Requirements (Desired)

• Outstanding interpersonal and client-facing abilities
• Strong influential skills
• SME client understanding
• Excellent focus on client service
• Project management capabilities
• Excel
• Experience with Xero accounting system
• Welcoming personality who will be able to develop within the firm

Company & Role Overview

The role of a Communications and Digital Assistant will involve supporting a communications function and Q team with the continuing model and delivery of Q’s communications channels and outputs. This role is an excellent step into the future and a worthwhile opportunity for a successful applicant to consolidate their knowledge and achieve a wide range of skills in the communications sector in a supportive, artistic, and collective atmosphere.

A successful applicant will work across various communications fields including digital, campaign marketing, e-communications, internal communications, community engagement, social media, and events. They will support an entire Q team, Q’s communications, and engagement function serving as a member of a matrix team to guarantee all communication approaches are coordinated and aligned. At present, due to COVID-19 this role is remote but will be changing into a hybrid working role.

Main Responsibilities

• E-communications, digital communications, and website maintenance
• Send emails such as campaigns and enewsletters
• Troubleshooting
• Social media content and managing twitter profile
• Data collection
• Editing blogs
• Member support
• Support the manager and Qmembers
• Zoom support
• Member recruitment
• Q-team communications and administrative assistance
• Managing exhibition stands at events
• Arranging internal communications
• Gain an understanding of the health sector
• Delivering administrative support

Requirements 

• Able to travel and participate in some out of hours activities will be required with the events management field of this vacancy.
• Dedicated to diversity.
• Ability to form positive bonds with co-workers and all acquaintances from the company.
• Creative and imaginative problem-solving input.
• Receives criticism well.
• Experience of employment in a communication related area.
• Experience of email marketing, such as Dotmailer or MailChimp.
• Experience of using social media platform(s) in a professional environment.
• Knowledge of using a content management system to update and maintain a website, such as WordPress.
• Excellent IT skills with a great understanding of the application     Microsoft Office.
• The ability to pay attention to detail.
• Well literate and be able to adapt messages for a variety of audiences.
• Excellent oral communication skills and be able to make strong contributions to team meetings.
• The ability to work in a team and with differing levels of staff throughout the business internally and externally.
• Extremely proactive and able to use initiative without constant guidance.
• Very organised, multi-tasks and can prioritise successfully to handle a demanding amount of work and meeting deadlines.
• Interested in communications and health care.

Requirements (Desirable)

• Work experience within administrative employment.
• Work experience in a fast-paced environment.
• Experience with desktop packages, such as Photoshop.

Company & Role Overview

Our client who is a well-known charity are looking for a Business Support Administrator to provide general administrative support for the Business Support team and special projects. This role involves hybrid working. The role will include holiday cover for the team when necessary.
 

Main Responsibilities

• Answering main phone calls and queries to our Business Support mailbox, handling mail, couriers and cabs, contributions, ordering resources, and overall office administration.
• The role also involves assisting with handling new incomers and leavers, ordering IT equipment, organising the return of equipment after staff leave, assisting the entire process operates smoothly, and aiding with problem solving from providers if required.
• Procurement system project – requiring investigation into prospective service providers built upon an approved selection criterion, compiling usage and costing statistics on services used at present.
• Property management project – involving inquiry into present and prospective service providers, aiding with research, and collecting information from service managers for provider evaluation and criteria advancement using Excel and Word.
• If necessary, aiding in the arrangement of new premises for one of our teams.
• Supporting the re-organisation of the Business Support Team SharePoint site, arranging folder structure and files, confirming permissions are current for SharePoint document library and Teams, and improving both sites corresponding with team requirements.
• The production of documents for inclusion on the team support pages, information documents for the team and staff members, offices, and premises.
• Any other support of tasks and projects as required.

Requirements

• An excellent insight of discretion and professional boundaries.
• Experience of employment within a multi-disciplinary team with interpersonal and teamwork capabilities.
• Excellent time management, capable of prioritising and completing tasks without supervision.
• Be able to manage phone calls and email enquiries in a considerate manner.
• Great written and oral communication, able to generate written documents to an exceptional standard.
• Able to pay attention to detail.
• Knowledgeable in IT applications such as Microsoft Office suite, Office 365 including Teams.

Company & Role Overview 

Our Client creates ideas in music, visual and lifestyle culture to help brands find their place within peoples' lives.

We apply a culture-first approach to everything we do, working closely with our clients on all aspects of their marketing - including brand, content and social strategies, partnership development, and event marketing executions - building ideas and stories that go beyond the ordinary.

We value teamwork above all else and encourage an open forum that values our staff’s unique expertise and life experience, while providing training and support where needed. We’re also heavily committed to building a diverse and inclusive team of brilliant people who care deeply about music culture in all its forms. 

Main Responsibilities

• You will play a key role in growing the agency. As the business development assistant you will work closely with the co-founder and managing partner of the company to identify, develop and secure new clients.
• You will have the confidence and tenacity to approach new clients, and the creativity and thoughtfulness to do so in interesting and compelling ways.
• The role will involve researching prospective companies and individuals to identify opportunities and then crafting tailored email approaches with the goal of securing a meeting. You will coordinate the business development, liaising with the senior team as well as managing the CRM system.
• You will join a small team who are currently all home-working. However, we are taking on an office in Bermondsey later in the summer (est. mid-August).
• You would be expected to work from home until we take on the office and then ideally you would work at least 75% of the time at the new office.

Requirements

• A passion for, and understanding of both underground music culture and brand marketing is highly desirable. Equally, some experience (even in a personal capacity) within a sales / business development role is also very desirable.
• In addition to that, you will be driven, eager to learn, and keen to work in a fast-moving, entrepreneurial environment.
• Excellent communication skills, both written and verbal, strong organisational skills, teamwork and attention to detail are also very important.
• A working knowledge of Google Workplace Suite (G-Drive, Google Docs, Sheets, Slides and Gmail) is desirable, but not essential.
• Educated to an undergraduate degree is a plus, but by no means a requirement. Your skill-set and personality is more important to us than qualifications

Important Requirements - Kickstart Scheme

• Be between 16 - 24

• Must currently be on universal credit

Location - Home based for now, Central London Office in the Summer
Pay - National Minimum Wage
Ref :TGP KS1104

Company & Role Overview  

Our client is a global growing digital company and are at the leaders of student recruitment and education websites, with a reputation as the market leading organisation with a prestige reputation. Our client is looking to recruit an experienced Customer & Product Analytics Manager and to join a winning organisation and play a pivotal part within the company to lead a team of data analytics experts. 

This role will be remote working.
 

Main Responsibilities  

• Build and agree comprehensive annual, quarterly and monthly analytics plans and successfully increasing Web traffic. 
• Influencing data infrastructure, inclusive of data warehousing, reporting and analytics platforms 
• Supporting the success of web traffic and lead generation targets. 
• Defining business opportunities 
• Use data mining in search of critical insights  
• Think of original ideas to identify new and innovative ideas to create ‘best in class’ analytics provision 
• Investigate the latest tools and methodologies within the analytics community and propose their use within the business 
• Develop a 360 Customer Data Platform with lead scoring based on demographic and digital interaction data 
• Ensure that clear reporting is in place for KPIs and metrics to enable the business to iterate and improve. Create ‘real-time’ reporting dashboards for stakeholders to analyse campaign performance (utilising Tableau, Heap, GDS) 
• Ensure that there is a clear narrative around the data so that trends and issues are reported back to management in a timely and effective manner 
• Lead, develop and maintain a high performing team including setting KPI’s 

Requirements  

• Experience leading from the front and leading a team of 5 globally. 
• Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources. 
• Understanding of Customer Data Platforms  
• Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes.  
• Understanding of and experience using analytical concepts and statistical techniques 
• Experience working with and creating databases and dashboards using all relevant data to inform decisions.  
• Strong problem solving, quantitative and analytical abilities.  
• Expert using Google Analytics, VWO, data visualization tools such as Tableau and Google Data Studio  
• Experience with Heap/Snowplow or other analytics tools  
• Working knowledge of performance marketing channels (PPC, social media etc) and SEO 
• Understanding of the C4C CRM platform