Company and role overview

Our client is one of the world’s leading organisations with financial services and payment solutions and is currently in the market for an innovative Designer to come and join their busy team! The candidate will work with cross-functional teams to provide effective design support for of the company’s stakeholders across Europe, APAC and the Americas in a multitude of languages.

Main responsibilities 

• Design Travellers Communications identity 
• Design Travellers Communications guidelines
• Actively contribute to the Creative Services department to deliver brand collaterals/assets to promote company products and services catalogue across digital and print channels.
• Synthesising and simplifying the company’s service complexity in simple visuals, and flexible narratives for several stakeholders with different informational needs (Storytelling)
• Design Digital products (e.g., Mobile first) and components in collaboration with the UX and UI central team
• Uses data-driven marketing to guide all design decisions
• Thrives in a fast-paced work environment and meets tight deadlines

Requirements 

• At least 4-6 years of proven design experience, Brand identity, Product design, Concept Development, Prototyping, Illustration, Video making etc.
• Digital experience (UI expert)
• Experience using software’s such as Figma, Sketch, JavaScript, HTML5

Company and role overview

Our client is one of the world’s leading Occupational Health and Safety Organisations and is currently in the market for a Sales Manager to come and join their busy team! The candidate will be responsible for precise sales prediction and contributing to wider plans, ensuring the team are fully utilising the CRM system and following all relevant processes.

Main responsibilities

• Developing and monitoring relevant performance measures within the team, and experience in leading both a remote and a field-based team
• Produce accurate sales forecasts, set budgets and individual and team targets 
• Take direct responsibility for Business Development and direct Account Management where required
• Communicate effectively within a team, ensuring personal targets as well as team sale targets are met

• Build and maintain relationships, confirming successful business development and client relationship management
• Undertaking regular reviews with the team

• Deliver accurate and timely reporting as required by the business

Requirements

• Excellent communication skills, both written and oral
• Proven record of achieving personal and team sales targets
• Ability to communicate and engage effectively at senior level in a professional manner (verbal, written)
• You’ll have outstanding networking skills and a truly consultative style

Company & Role Overview

Our client is currently in the market for a Trainee Service Coordinator to come and join their busy team! The candidate will provide support for trainees undertaking a scheme to help individuals develop skills and knowledge before taking final assessments, ensuring good data management in line with GDPR; regular provision of accurate data to ensure trainees are progressing as well as general administrative support.

Main Responsibilities

• Supporting the Scheme for Registration Manager with the delivery of a cohesive assessments that align with the Company strategic and business plans, and ensures increased engagement with members and stakeholders.
• Booking second/follow-up assessments – ensuring all parties receive email confirmation.
• Managing the trainee record systems in Microsoft Dynamics and maintaining data.
• Maintaining and building working relationships with key internal and external stakeholders.
• Monitoring invoicing platform for the Scheme for Registration ensuring fees are paid.
• Supporting the superior assessors with booking and/or registration of assessments.
• Adhering to the General Data Protection Regulations (GDPR) and rules and guidance governing Scheme for Registration.
• Handling any other duties or tasks as directed by Scheme for Registration Manager, Deputy Director or Director of Education.

Requirements

• Experience of working within education environment.
• Experience of Microsoft Dynamics or similar CRM, web-based tools and a competent user of IT with the ability to use Word and Excel.
• Excellent communication skills – able to collaborate with people from a diverse range of cultural, educational and professional backgrounds.
• Excellent verbal and written English language skills.

Company and role overview

Our client is currently in the market for a Case Manager to come and join their busy team! The candidate will work alongside relevant managers and their leading team to work collaboratively with internal managers to ensure a consistent approach across the company in relation to the enforcement functions, enabling adaptable planning, supporting strategic objectives to be met.

Main responsibilities

• Provide support/experience regarding business plans, communicating with relevant teams and managers.
• Provide advice and support either in relation to individual complaints or on a general basis
• Ensure that resources within the team meet the requirements of the department business plan and strategy of the company.
• Manage the investigation of and investigate potential breaches of the company’s Handbook
• Provide necessary instructions to counsel in relation to those cases before the Disciplinary Tribunal and other Courts
• Allocate and monitor caseloads for the team to ensure timely, effective, and equitable distribution of work
• Ensure that all cases and decisions, including those presenting the most reputational risk to the company are handled effectively without any unnecessary financial exposure
• Manage the team’s and own decision making in the enforcement processes, including all powers, are consistent and reflect the agreed decision-making criteria, regulations and policies and procedures
• Monitor, report on and be responsible for the performance of the team to ensure, as far as is practicable, KPIs, performance targets and service standards are met
• Contribute to ensuring that all policies and procedures are up to date and, relevant new policies or procedures are developed in conjunction with other departmental team managers
• Where appropriate, lead on projects directly related to the work of Investigations and Enforcement Team

Requirements

• Qualified solicitor, barrister or FCILEx in England or Wales Qualifications Qualified solicitor, barrister or FCILEx in England and Wales or the equivalent in a foreign common law jurisdiction (must be entitled to hold a practising certificate)
• Experience of litigation or legal procedures
• Experience of Tribunals, Hearings or similar
• IT literate (Microsoft Office – Word and Outlook)
• High level of administration, experience analysing lengthy documents

Company and role overview

Our client is a leading luxury food company and is currently in the market for a Telesales & Online Order Executive to come and join their busy team! The candidate will be required to take accurate orders through inbound and outbound telesales calls to current and potential new customers accurately recording email orders, advising customers of availability and special offers.

Main responsibilities

• Answering incoming calls and dealing with enquiries in a professional manner.
• Making daily outgoing calls to achieve set targets
• Maintaining the quality of each sales call to the highest level of professionalism.
• Managing the sales order mailbox.
• Accurate inputting of email orders.
• Promoting products to customers with the aim of maximizing profits.
• Handling customer complains.
• Ensuring all customer data handled is of the highest quality and is accurately maintained in the customer database and in line with GDPR.
• Communicating with colleagues to ensure that the tele sales function operates consistently and effectively.
• Keep up to date with information, training, and development opportunities appropriate to maintaining and developing professional service standard.
• General office administration and working best practices.
• Help and support other departments to achieve overall Company goals.

Requirements

• Experience in Sales/Telesales/Customer Service – especially working in FMCG advantageous.
• Sales experience/cold calling B2B/B2C Telesales experience Understand KPI’s and Targets
• Knowledge of speciality cheese and fine foods advantageous.

Company and role overview

Our client is a leading education provider across the UK and is currently in the market for an Area Manager to come and join their busy team! The candidate will work closely with clients/instructors reviewing and providing support and guidance when necessary as well as regular study centre/franchisee visits to support them in success.

Main responsibilities

• Guarantee the client meets the instructional and operational quality standards, enabling them to meet growth and achievement targets.

• To initiate, develop and maintain effective working relationships with all Instructors, throughout the assigned geographical area.
• To consistently maintain an effective, regular, study centre visit schedule the clients ensuring necessary information is shared i.e., current performance levels, proposals, and guidance information on improvement areas.

• Ensure responsibility for managing your own geographical area in line with company policies, procedures, and objectives.
• To develop, present and implement a full area annual strategy and action plan to senior management and ensure objectives are fully met within the agreed timescales.

• Organising and facilitate training/workshops, presentations and meetings that meet the needs of both franchisee and client.
• To effectively oversee study centre closures and take-overs within your geographical area in conjunction with other relevant internal stakeholders.
• To produce, monitor and review accurate records including statistical information as and when required.
• Liaise with senior management team to recognise any issues regarding study centre improvement within your geographical area to develop and implement positive change.

Requirements

• A bachelor’s degree or equivalent such as Professional Graduate Certificate in Education (UK)
• GCSE grade’s B in Maths and English (or equivalent)
• Fluent in both written and verbal English
• Proven successful experience in a corporate environment
• Strong presentation, and communication, and negotiation skills.
• Experience of working to deadlines and managing varied tasks.

Company and role overview

Our client is a leading electronics FMCG company currently seeking an eCommerce Manager to come and join their busy team! The candidate will manage content across the website in line with the marketing calendar and brand strategy of the company. It will be the candidate’s duty to act as a supportive team-leader when necessary.

Main responsibilities

• Owning and project-managing the trading/product launch/promotion calendar for two websites.
• Acting as a supportive team-leader for the internal Web Developer and Digital Exec
• Handling and applying different trading strategies, encouraging top ROI using analysis, including promotions
• Creating and executing the e-commerce strategy designed to improve UX, UI and CRO
• Optimising preferred company software’s and apps across the website, staying in tune with the latest technologies to support the best digital performance
• Supporting ecommerce integrations and functionality with ERP system
• Work with Finance & planning teams to budget and accurately forecast performance
• Contribute to seasonal buys and range planning for your areas
• Managing new product process on websites for new seasonal collections
• Regularly optimise the customer journey through the site, action adjustments where required in order to enhance conversion rates.
• Organising weekly and monthly reports, as well as insights across all digital marketing / ecommerce channels.

Requirements

• Proven experience in managing a team within an eCommerce / Digital Marketing setting
• Strong knowledge of Google Analytics, Data Studio, Funnel and Magento beneficial
• Strong knowledge of technology
• Experience in line-management, managing upwards and liaising between a range of internal stakeholders
• Clear communicator skills – able to explain technical detail in layman’s terms

• Bring creativity, attention to detail and efficiency while working under tight deadlines.
• Self-motivated with ability to multi-task but also focus on the job at hand and collaborate with the rest of the team.
•  Ability to translate stakeholder briefs into useable designs whilst proactively acting on feedback.
• Produce localised collateral/assets in over 20 languages to a high standard
• A genuine passion for graphic design, typography, print production and digital communication.
• Excellent Adobe Creative Suite skills
• Knowledge of print production workflow and management software

Company and role overview

Our client is currently searching for an Interim Head of People Insights to come and join their busy team! The role will require leading the people analytics service – developing and providing relevant workforce planning tools, methodologies, and research for leaders. The candidate will collaborate with different team/s and stakeholders to deliver information accurately and efficiently.

Main responsibilities

• Manage the measuring of KPIs to ensure on-track delivery of work programmes, ensuring the activity carried out helps achieve the outcomes set.
• Ensure an accurate oversight and tracking of relevant programmes of work which incorporates governance, resource management and performance planning to ensure budget, systems and resources deliver best outcomes.
• Represent the entire function at key strategic meetings to ensure that the component parts are integrated.
• Collaborate with key stakeholders across organisation policy & strategy, business planning, finance, procurement, and technology services.
• Ensure an apparent approach to development and delivery of the workforce strategy, including monitoring professional and industry trends and forecasts for future.
• Control of key documents and plans for the function including the People Plan, the functional business plan, service offer, & budget management.
• Run the people analytics service to provide management information, access to people analytics resources as well as ownership of the functions statutory returns such as gender pay gap, national minimum dataset for social workers and annual diversity reporting.
• Steer the performance of HR related technology including release management, re-procurement, overseeing new module implementations, account management, license management and supplier management.

Requirements

• Educated to degree level or equivalent by experience or expert knowledge in relevant professional area
• Exceptional analytical skills, and a range of analytical tools including Excel, Power BI & OTBI
• Proven experience of programme and project management, strategic planning, budget management, analysis of data and reporting is essential.
• Good understanding of metrics, measures, and people analytics.
• Understanding of good governance in data management and producing statutory reports.

Company and role overview

Our client is currently in the market for an Interim Service Operations Manager to come and join their busy team! The candidate will be directly responsible for 2 Team Leads and approximately 20 staff as well as engage with business stakeholders to proactively manage and reduce the number of desktop applications used as well as meeting business needs.

Main responsibilities

• Leading the Operational Teams to meet continuously maintain and/or improve the quality agreed service levels, ensuring the required quality of services are delivered in support of business operations.
• Manage and monitor team productivity and raising any issues as they come to light to ensure maximum efficiency.
• Ensure ITIL service management practices such as IT Asset Management and Service Configuration Management are followed, and software updates and security patches are implemented on a timely basis.
• Assess KPI metrics, trend analysis and customer feedback to drive continuous improvement of service practices.
• Understand up-to-date service desk best practices and manage the transition and improve elements of the current service model.

• Maintain relationships with other teams across the company and external organisations that support the delivery of their services.

Requirements

• Excellent written, verbal communication and presentational, and customer service skills
• Degree level or equivalent in experience in a relevant subject.
• Hold ITIL accreditation or equivalent professional qualification
• Experience in an Operations Management role
• Familiarity with ICT related frameworks, standards, services, or models would be desirable