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Job Description

Role overview

Our client is currently in the market for a Events Operations Manager to come and join their busy team! The successful candidate will lead the team to ensure an effective and efficient customer focused service, lead of events, ensuring they are in accordance with budgets and supervise waste and revenue.


  • To supervise Direct Reports to guarantee resources are utilised efficiently and in accordance with established outlet labour budgets.
  • On a weekly basis, assess and approve time sheets for areas of responsibility.
  • To supervise and develop team members, managing performance frameworks for the team, departmental objectives, and personal development needs.
  • Oversee personnel issues sensitively and confidentially, encompassing recruitment, behaviour, performance, illness, and attendance and approve annual leave requests.
  • Administer annual staff evaluations, guarantee training needs meet legal obligations.
  • Supervise Direct Reports to assure the effective management of all events within the department to deliver a professional and efficient service.
  • To ensure food orders, production, and events are managed to sustain an adequate service within food budget targets and supervise wastage at all events following policies.
  • Administer all operating expenses (personnel wages, equipment hires, etc.) staying within departmental budgets and cost calculations.
  • To oversee the day-to-day Events operations ensuring total customer satisfaction.
  • Receive and record customer feedback, recognizing and implementing changes in customer service and product offer to maximize revenue.
  • Ensure stock control/taking is conducted monthly in each outlet following Financial guidelines.
  • To perform and record regular outlet inspections discussing routes for improvement with Direct Reports and implement changes in customer service and product offers and services to maximize revenue.
  • To supervise and support the necessary teams to conduct all their working practices following the Food Hygiene, Health and Safety legislation and other relevant policies.
  • To oversee defects, repairs, and maintenance issues at sites.
  • To assist and be proactive in the researching, collating, devising, production, and coordination of departmental documentation Customer feedback, Customer information, Management reports etc.
  • To assist the Events Management Team in setting the standard of hospitality services and catering against external providers, making suggestions on new products / styles of service.
  • To stand in for the absence of the Deputy Managers (Catering and Events).


  • A relevant degree / formal Catering Management qualification / evidenced experience in a similar role
  • An Advanced Food Hygiene Certificate
  • Managerial experience in a multi-site (high volume) environment capable of monitoring performance, train, develop and motivate team members

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