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Events Operations Manager
Job Description
Role overview
Our client is currently in the market for a Events Operations Manager to come and join their busy team! The successful candidate will lead the team to ensure an effective and efficient customer focused service, lead of events, ensuring they are in accordance with budgets and supervise waste and revenue.Responsibilities
- To supervise Direct Reports to guarantee resources are utilised efficiently and in accordance with established outlet labour budgets.
- On a weekly basis, assess and approve time sheets for areas of responsibility.
- To supervise and develop team members, managing performance frameworks for the team, departmental objectives, and personal development needs.
- Oversee personnel issues sensitively and confidentially, encompassing recruitment, behaviour, performance, illness, and attendance and approve annual leave requests.
- Administer annual staff evaluations, guarantee training needs meet legal obligations.
- Supervise Direct Reports to assure the effective management of all events within the department to deliver a professional and efficient service.
- To ensure food orders, production, and events are managed to sustain an adequate service within food budget targets and supervise wastage at all events following policies.
- Administer all operating expenses (personnel wages, equipment hires, etc.) staying within departmental budgets and cost calculations.
- To oversee the day-to-day Events operations ensuring total customer satisfaction.
- Receive and record customer feedback, recognizing and implementing changes in customer service and product offer to maximize revenue.
- Ensure stock control/taking is conducted monthly in each outlet following Financial guidelines.
- To perform and record regular outlet inspections discussing routes for improvement with Direct Reports and implement changes in customer service and product offers and services to maximize revenue.
- To supervise and support the necessary teams to conduct all their working practices following the Food Hygiene, Health and Safety legislation and other relevant policies.
- To oversee defects, repairs, and maintenance issues at sites.
- To assist and be proactive in the researching, collating, devising, production, and coordination of departmental documentation Customer feedback, Customer information, Management reports etc.
- To assist the Events Management Team in setting the standard of hospitality services and catering against external providers, making suggestions on new products / styles of service.
- To stand in for the absence of the Deputy Managers (Catering and Events).
Requirements
- A relevant degree / formal Catering Management qualification / evidenced experience in a similar role
- An Advanced Food Hygiene Certificate
- Managerial experience in a multi-site (high volume) environment capable of monitoring performance, train, develop and motivate team members
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Role Overview
Our client is currently in the market for a Deputy Manager to come and join their busy team! The successful candidate will support and manage the staff to enable them to meet the needs of the children and young people, managing child protection concerns and complaints and participating in reviews to provide the best outcome for everyone.Responsibilities
- Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
- Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
- Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
- Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
- Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people
- Assisting with the recruitment and retention of staff, including induction training for new staff into the home
- Providing consultation and informal advice and support to staff in relation to day-to-day matters
- Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary
- Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records
- Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
- Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards
Requirements
- Knowledge of the Children Act and other relevant legislation
- Diploma L3 Residential Childcare (or equivalent)
- Willingness to complete Diploma L5 L&M in H&SC
- Knowledge of CHR 2015 and the QS
Company and Role Overview
To champion the achievement of the Statement of Purpose's objectives, stepping in to support the Registered Manager whenever needed. Assume the role of deputy in the absence of the Registered Manager. Lead and guide staff to ensure the complete fulfilment of children and young people's needs. Interact directly with children and young individuals as appropriate, fostering meaningful connections. Take the lead in handling child protection concerns and addressing complaints effectively. Collaborate closely with fellow professionals to drive optimal outcomes for young people. Offer guidance and support to staff in alignment with rigorous Quality Standards. Champion equal entitlement for all young people to have their needs met equitably and justly. As the Deputy Manager, spearhead the advocacy for equal opportunities and boldly address any discriminatory behaviour or practices targeting young people or colleagues, regardless of race, religion, disability, age, gender, sexual orientation, or any other perceived difference.
Main Responsibilities
- Ensuring each young person is assigned a dedicated key worker
- Ensuring all staff members are briefed on each child's relevant plans and their corresponding responsibilities for execution
- Maintaining precise written records for information tracking and facilitating regular monitoring and evaluation
- Providing managerial oversight and guidance regarding staff duties and obligations
- Taking charge of shift planning and ensuring smooth operations during duty hours
- Effectively managing budgets and meticulously monitoring financial usage, including petty cash returns and staff attendance records
- Addressing all administrative matters within the Home and delivering weekly management information reports
- Assisting the Registered Manager in implementing all facets of the Statement of Purpose
- Performing all other reasonable tasks as instructed by the Registered Manager
Requirements
- Diploma L3 Residential Childcare (or equivalent)
- Secondary education with a good standard of literacy and numeracy
- Knowledge of CHR 2015 and the QS
- Ability to motivate and enthuse staff
- Knowledge of the Children Act and other relevant legislation
- 12 months relevant supervisory experience
Company and Role Overview
An exciting opportunity awaits a talented graduate in performing arts to provide administrative support to renowned music and drama departments within a prestigious organiastion. In the role Performing Arts - Administrative Assistant, you'll be instrumental in ensuring seamless operations and supporting extracurricular initiatives.
Main Responsibilities
- Coordinating extracurricular events, outings, and artist residencies, with occasional participation
- Supervising inventory of sheet music and musical instruments for the music department
- Creating promotional materials for performances
- Assisting with filming and recording of exam submissions and extracurricular events
- Providing technical support to the drama department
- Seeking a candidate with extensive knowledge in music and drama, as well as outstanding communication and organizational skills
Requirements
- University degree in performing arts or similar.
- An individual boasting a multifaceted expertise spanning the realms of both music and drama.
- Robust communication and organizational prowess, ensuring seamless collaboration and execution of projects.
- A confident individual inspiring those around you to reach new heights of creativity and excellence.
Company and Role Overview
To offer technical administrative support to the Private Client Director and Private Client Adviser within a successful team, while closely collaborating with the Senior Private Client Administrator. This dynamic position involves assisting the Private Client Director in delivering exceptional holistic financial planning services to both new and established clients. It is ideal for a self-motivated and experienced IFA administrator who thrives on proactive and collaborative work within a small team. The role presents an excellent opportunity for a candidate who is either partially or fully Diploma qualified and has aspirations to progress into a technical paraplanning role in the medium term. The right candidate will have access to our internal paraplanner training program.
Responsibilities
- Get ready for and participate in client meetings as needed, making thorough written records and handling any administrative or technical tasks afterward
- Address intricate and technical client inquiries under the guidance of the Private Client Director
- Maintain precise client records in internal systems (iO and Volume), encompassing all written and electronic correspondence with clients and providers, as well as meeting notes
- Address client inquiries promptly and professionally
- Adhere to risk profiling protocols, documenting risk profile scores in iO and saving profiles to the DMS
Requirements
- Possess a minimum of 2 years of experience in the independent sector of the financial services industry, specifically in a pertinent administrative capacity with direct engagement with high-net-worth clients
- Demonstrate outstanding IT aptitude and written communication abilities, displaying expertise in utilizing Microsoft Office suites
- Proficiency in Excel would be beneficial
- Possession of relevant industry qualifications, preferably including at least one R0 exam, would be highly advantageous
Company & Role Overview
Our client is looking for an organised Education Coordinator to join their team. The individual in this role will play a substantial part in overseeing the administration of critical aspects of the trainee journey. The responsibilities include aiding in the provision of an exceptional trainee experience that aligns with the company and roles requirements.
Main Responsibilities
- Offering administrative assistance for the Appeals, Appeals Review, and Disciplinary Panels
- Ensuring effective data management in compliance with GDPR, consistently supplying precise trainee data, addressing inquiries from stakeholders.
- Supporting trainees and the team with occasional inquiries and operational tasks
- Addressing online inquiries through CRM
- Overseeing trainee record systems in Microsoft Dynamics and ensuring data maintenance
Requirements
- Educational Background - Completed education to GCSE Standard
- Work Experience in a dynamic office setting
- Demonstrated ability to uphold confidentiality, handle sensitive matters with tact, diplomacy, and discretion
- Strong organizational and administrative capabilities, demonstrating proficiency in meeting deadlines
- Competence in utilizing office applications, including Microsoft Dynamics
Company and role overview –
The individual in this position will primarily manage candidate examination schedules and ensure the precise publication of examination results. Operating within a high-profile, high-risk sector of the College, the role includes assisting the Data and Statistics Manager (DSM) in gathering information to generate reports for crucial stakeholders. This contributes to business improvement efforts and addresses key risk areas.
Main responsibilities –
The individual in this position will primarily manage candidate examination schedules and ensure the precise publication of examination results. Operating within a high-profile, high-risk sector of the College, the role includes assisting the Data and Statistics Manager (DSM) in gathering information to generate reports for crucial stakeholders. This contributes to business improvement efforts and addresses key risk areas.
Main responsibilities –
- Perform all essential preliminary tasks related to online examination reservations, bookings, and revisions of published information before the commencement of each application window
- Supply data and compile communications to facilitate the prompt resolution of any complaints and issues that may arise during this process
- Compile examination results for candidates and distribute them to deaneries and relevant parties as needed
- Foster connections with essential stakeholders and support the Data & Statistics Manager in data-related tasks, including the compilation of data for external partners
Requirements –
- Possessing education equivalent to at least A level, inclusive of mathematics, statistics, computer science, and/or data analysis/management
- Demonstrated experience in managing, manipulating, and interpreting substantial volumes of data
- Demonstrated proficiency in utilizing MS Office applications, specifically Excel, Access, and Word
- Collaborative team member actively contributing in meetings
Role Overview
Our client is currently in the market for a Finance Manager to come and join their busy team! The successful candidate will be responsible for the processing of all financial data as part of managing and controlling the monthly close process, including reconciliation controls, and presenting and interpreting results.Responsibilities
- Maintain and oversee financial processes and controls to ensure completeness and accuracy of monetary information.
- Oversee the payroll process and relationship with the external payroll bureaux to ensure staff are compensated accurately and in compliance with HMRC regulations.
- Supervise the month-end close process, including review and questioning of monthly performance reports with budget holders.
- Generate monthly management accounts by agreed deadlines, including insightful commentary to elucidate results against expected performance.
- Manage the year-end process to produce the accounts to trial balance for our client and its subsidiary, working in close collaboration with the Director of Finance and Operations.
- Prepare year end audit file working papers and support the creation of financial statements and liaison with auditors.
- Take the lead in preparing reports on a regular and as-needed basis according to funders/donors requests by collaborating with the Fundraising team to understand reporting requirements and timelines, supporting in the preparation of donor presentations, applications, and budgets where appropriate.
- Assist the Director of Finance and Operations in the annual review of monetary policies and procedures.
- Oversee the production of the annual budget process and intermittent forecasts.
- Oversee the reconciliation of banked income with the Fundraising system.
- Reconcile all nominal ledger control accounts monthly, investigating queries and approving any resulting journal entries.
- Lead the project to improve or upgrade the financial system, working with other stakeholders to collect user requirements, contribute to the analysis of the tender submissions and selection of vendor, and lead in the implementation of the new system within agreed project timescales.
- Supervise the petty cash, banking, monthly cash flow, expenses, and credit card processes, ensuring staff are reimbursed by agreed deadlines.
- Maintain and update the fixed assets register.
- Oversee quarterly VAT returns and supporting schedules.
Requirements
- Professional experience of working as a Finance Manager or similar
- Charity Finance experience
- Hands-on transaction processing with strategic input
- Proven experience of managing payroll
Role Overview
Out client is currently in the market for a Financial Accountant to come and join their busy team! The successful candidate will be responsible for working in high-performing Accounting and Financial Controlling functions, while also getting advice and guidance from multi-functional teams.Responsibilities
- Help maintain the automated and scalable accounting function that produces accurate monthly Management Reports within 5 days of the end of the month.
- Take ownership of and improve/automate the processes of invoice payments (AP) and expenses management
- Claim responsibility to p improve/automate corporate bank reconciliation processes and help build relevant integrations with the finance ledger
- Improve and pre-set all reconciliations of revenue, expenses, assets, liabilities and equity
- Support the office team, developers and trading teams on improving trading data and computerizing the data feeds into the ledger
- Help build a robust and scalable budgeting and forecasting model
- Help with the annual group audits covering multiple entities
- Financial Planning and Analysis: computerise and design reporting, both internal management reporting and external reporting to partners, investors, authorities, etc.
- Direct and indirect tax computations and reporting
- Adhoc project work as required
Requirements
- BSc in Accounting, Finance or other relevant field with a significant quantitative element
- Recognized accounting qualification such as ACCA, ACA or CIMA with one or more years post qualified experience
- Advanced Excel and modelling skills
- Experience with the best-in-class automation systems and functions where scalability is driven by technology, rather than headcount and manual work
