Sales & Customer Support Advisor

Company and Role Overview

Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
 

Main Responsibilities

• Proactively selling products
• Correct cash system handling
• Responsible for shop operations
• Ensuring the shop floor is kept to a high standard
• Training new colleagues
• Provide excellence Customer Service, consistently looking for ways to improve with the team
• Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
• Assisting with organisation of in-store events and brand activation to promote the store

Requirements

• Assortment and Category knowledge
• Experience within retail/hospitality role
• Good command of the English language
• Excellent time management and task prioritisation

Company and Role Overview

Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
 

Main Responsibilities

• Proactively selling products
• Correct cash system handling
• Responsible for shop operations
• Ensuring the shop floor is kept to a high standard
• Training new colleagues
• Provide excellence Customer Service, consistently looking for ways to improve with the team
• Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
• Assisting with organisation of in-store events and brand activation to promote the store

Requirements

• Assortment and Category knowledge
• Experience within retail/hospitality role
• Good command of the English language
• Excellent time management and task prioritisation

Company & Role Overview 

We are seeking an experienced and dynamic individual to join our team as a Store Manager, for our client's retail store in Romford. Our client is one of the biggest sporting organisation's in the UK.

The ideal candidate will be responsible for overseeing the day-to-day operations of our retail store, ensuring a positive customer experience, and driving sales and profitability.

The Store Manager will play a crucial role in managing staff, implementing effective merchandising strategies, and maintaining a high level of customer satisfaction.

Responsibilities

• Oversee and manage all aspects of store operations, including opening and closing procedures, inventory management, and security protocols.
• Ensure compliance with company policies and procedures to maintain a safe and productive work environment.
• Oversee inventory levels, conduct regular stock assessments, and implement effective replenishment strategies.
• Recruit, train, and develop a high-performing team of sales associates.
• Provide leadership and guidance to foster a positive and collaborative work environment.
• Maintain open and effective communication with upper management, colleagues, and other departments.

Requirements 

• Proven experience in retail management, with a successful track record in achieving sales targets and operational excellence.
• Strong leadership and interpersonal skills, with the ability to motivate and develop a high-performing team.
• Excellent communication and organizational abilities.
• Proficient in Microsoft Office and point-of-sale systems.
• Educated to a degree level (desirable)

Role Overview

Responsibilities

• Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
• Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
• Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
• Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
• Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people
• Assisting with the recruitment and retention of staff, including induction training for new staff into the home
• Providing consultation and informal advice and support to staff in relation to day-to-day matters
• Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary
• Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records
• Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
• Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards

Requirements

• Knowledge of the Children Act and other relevant legislation
• Diploma L3 Residential Childcare (or equivalent)
• Willingness to complete Diploma L5 L&M in H&SC
•  Knowledge of CHR 2015 and the QS

Role Overview

Responsibilities

• Maintain and oversee financial processes and controls to ensure completeness and accuracy of monetary information.
• Oversee the payroll process and relationship with the external payroll bureaux to ensure staff are compensated accurately and in compliance with HMRC regulations.
• Supervise the month-end close process, including review and questioning of monthly performance reports with budget holders.
• Generate monthly management accounts by agreed deadlines, including insightful commentary to elucidate results against expected performance.
• Manage the year-end process to produce the accounts to trial balance for our client and its subsidiary, working in close collaboration with the Director of Finance and Operations.
• Prepare year end audit file working papers and support the creation of financial statements and liaison with auditors.
• Take the lead in preparing reports on a regular and as-needed basis according to funders/donors requests by collaborating with the Fundraising team to understand reporting requirements and timelines, supporting in the preparation of donor presentations, applications, and budgets where appropriate.
• Assist the Director of Finance and Operations in the annual review of monetary policies and procedures.
• Oversee the production of the annual budget process and intermittent forecasts.
• Oversee the reconciliation of banked income with the Fundraising system.
• Reconcile all nominal ledger control accounts monthly, investigating queries and approving any resulting journal entries.
• Lead the project to improve or upgrade the financial system, working with other stakeholders to collect user requirements, contribute to the analysis of the tender submissions and selection of vendor, and lead in the implementation of the new system within agreed project timescales.
• Supervise the petty cash, banking, monthly cash flow, expenses, and credit card processes, ensuring staff are reimbursed by agreed deadlines.
• Maintain and update the fixed assets register.
• Oversee quarterly VAT returns and supporting schedules.

Requirements

• Professional experience of working as a Finance Manager or similar
• Charity Finance experience
• Hands-on transaction processing with strategic input
• Proven experience of managing payroll

Role Overview

Responsibilities

• Help maintain the automated and scalable accounting function that produces accurate monthly Management Reports within 5 days of the end of the month.
• Take ownership of and improve/automate the processes of invoice payments (AP) and expenses management
• Claim responsibility to p improve/automate corporate bank reconciliation processes and help build relevant integrations with the finance ledger
• Improve and pre-set all reconciliations of revenue, expenses, assets, liabilities and equity
• Support the office team, developers and trading teams on improving trading data and computerizing the data feeds into the ledger
• Help build a robust and scalable budgeting and forecasting model
• Help with the annual group audits covering multiple entities
• Financial Planning and Analysis: computerise and design reporting, both internal management reporting and external reporting to partners, investors, authorities, etc.
• Direct and indirect tax computations and reporting
• Adhoc project work as required

Requirements

• BSc in Accounting, Finance or other relevant field with a significant quantitative element

• Recognized accounting qualification such as ACCA, ACA or CIMA with one or more years post qualified experience
• Advanced Excel and modelling skills
• Experience with the best-in-class automation systems and functions where scalability is driven by technology, rather than headcount and manual work