Company & Role Overview

Our client is a registered charity in the health care sector seeking a Graduate to come and join their team as an IT On-boarding and Support Assistant. The aim of this role is to provide onboarding and IT support to successfully deliver the online clinical examinations. This role will be home based so it is important to have a quiet environment to work from, a reliable internet connection and IT equipment to work from.

The role will be a FTC  from 12th August - 17th September 2021. Working 18 hours per week based on shift patterns
 

Main Responsibilities

• To deliver onboarding training to candidates and examiners
• To develop a detailed understanding of the exam, how it is delivered online, the platform functionality and to be able to answer frequently asked questions from candidates and examiners
• To talk candidates and examiners calmly through the system features and functionality
• To proactively contact candidates by phone that have not turned up for their appointments
• To talk them through the login process and conduct onboarding
• To contact examiners to book appointments for them to go through the onboarding process
• To troubleshoot and problem solve issues experienced during the onboarding process, for
• example screen resolution, resolving audio, video and connection issues.
• To answer inbound IT support inquiries received into the IT support helpline, diagnose
• and resolve issues
• To engage proactively in the IT support chat group during the exams period and follow
• communication processes
• To communicate clearly and concisely to the operations team regarding the status of resolving issues
• To undertake any other duties related to the job purpose and which may be necessary in the college’s work

Requirements

• IT based degree (Computer Science/ Information Technology etc.)
• IT literate and comfortable getting up to speed quickly in using new IT software
• Good knowledge and understanding of computer hardware and browser settings.
• Able to adjust and optimise settings across a range of browsers and operating systems
• Able to diagnose and resolve a range of basic IT issues with audio / video / screen resolution
• Good verbal and written communication skills
• Confident using the phone to communicate - some candidates will not have English as a first language and will be sitting the exam from overseas so clear, highly intelligible English speaking is essential
• Ability to talk calmly through system features and functionality
• Proactive and responsive in troubleshooting and resolving issues
• Good customer service skills and a high level of professionalism

Company & Role Overview

Our client is a registered charity in the health care sector seeking a Graduate to come and join their team as an IT On-boarding and Support Assistant. The aim of this role is to provide onboarding and IT support to successfully deliver the online clinical examinations. This role will be home based so it is important to have a quiet environment to work from, a reliable internet connection and IT equipment to work from.

The role will be a FTC  from 12th August - 17th September 2021. Working 18 hours per week based on shift patterns
 

Main Responsibilities

• To deliver onboarding training to candidates and examiners
• To develop a detailed understanding of the exam, how it is delivered online, the platform functionality and to be able to answer frequently asked questions from candidates and examiners
• To talk candidates and examiners calmly through the system features and functionality
• To proactively contact candidates by phone that have not turned up for their appointments
• To talk them through the login process and conduct onboarding
• To contact examiners to book appointments for them to go through the onboarding process
• To troubleshoot and problem solve issues experienced during the onboarding process, for
• example screen resolution, resolving audio, video and connection issues.
• To answer inbound IT support inquiries received into the IT support helpline, diagnose
• and resolve issues
• To engage proactively in the IT support chat group during the exams period and follow
• communication processes
• To communicate clearly and concisely to the operations team regarding the status of resolving issues
• To undertake any other duties related to the job purpose and which may be necessary in the college’s work

Requirements

• IT based degree (Computer Science/ Information Technology etc.)
• IT literate and comfortable getting up to speed quickly in using new IT software
• Good knowledge and understanding of computer hardware and browser settings.
• Able to adjust and optimise settings across a range of browsers and operating systems
• Able to diagnose and resolve a range of basic IT issues with audio / video / screen resolution
• Good verbal and written communication skills
• Confident using the phone to communicate - some candidates will not have English as a first language and will be sitting the exam from overseas so clear, highly intelligible English speaking is essential
• Ability to talk calmly through system features and functionality
• Proactive and responsive in troubleshooting and resolving issues
• Good customer service skills and a high level of professionalism

Company & Role Overview

Our client in the health and lifestyle industry has an exciting new opportunity for a Digital Marketer to join their team as part of the government kickstarter scheme.The purpose of this role is to develop strong and advanced digital marketing techniques to drive traffic to company pages and generate interest in company products and services.

The candidate would also be able to access several online courses suited to their role and interests

Main Responsibilities

• Create and manage link building strategies, content marketing strategies, and social media presences
• Innovate and present new marketing platforms and strategies
• Develop engaging online content
• Forecast marketing campaign growth
• Manage email and social media marketing campaigns
• Contact, interview, and hire third party graphic designers, web designers, and videographers to create unique and engaging content
• Use Google Analytics, Google AdWords, and other relevant sites
• Drive traffic to company pages
• Keep abreast of new social media sites, web technologies, and digital marketing trends

Requirements

• Strong Written and Verbal Communication Skills
• Editing
• Self-Motivated
• Strong Leadership Skills
• Team-Oriented
• Goal-Oriented
• Strong Attention to Detail
• Content Management Systems
• Facebook
• Twitter
• Microsoft Office

Important Requirements - Kickstart Scheme

• Be between 16 – 24
• Must currently be on universal credit

Applicants must meet the Criteria set out by the UK Government to be eligible for the Kickstart Schemer - Full details can be found at:

https://www.gov.uk/government/news/rishis-plan-for-jobs-will-help-britain-bounce-back

Company & Role Overview

Our client is looking for a committed and reliable Administrator to join their fast growing team as part of the Kickstart Scheme on a 6 month contract.. For this role you will need excellent verbal and written communication skills. You will be working within the group of administrators to ensure the efficient running of the business.
 

Main Responsibilities

• To proactively support a fast-paced, busy team with all administrative duties
• Answering all incoming calls and taking messages as required
• Monitor email inboxes, responding to queries and updating records
• General typing and administration for partners and staff, including creating and updating various documents
• Regularly update and maintain the databases, ensuring all contact details are kept up to date
• Keep the area tidy and organised

Requirements

• Experience of working as a Receptionist/ Administrator
• Skills in MS Office including Word, Excel, Outlook and Powerpoint, together with good IT skills
• Fast typing speed
• Excellent communication skills both with staff, clients and over the telephone
• Excellent organisational skills with a confident, professional and polite telephone manner
• The ability to work under pressure and multi-task
• To be self-motivated with the ability to work as part of a team and alone, on own initiative

Important Requirements - Kickstart Scheme

• Be between 16 – 24
• Must currently be on universal credit

Applicants must meet the Criteria set out by the UK Government to be eligible for the Kickstart Schemer - Full details can be found at:

Company & Role Overview

Our client is looking for a committed and reliable Administrator to join their fast growing team as part of the Kickstart Scheme on a 6 month contract. For this role you will need excellent verbal and written communication skills. You will be working within the group of administrators to ensure the efficient running of the business.

Main Responsibilities

• To proactively support a fast-paced, busy team with all administrative duties
• Answering all incoming calls and taking messages as required
• Monitor email inboxes, responding to queries and updating records
• General typing and administration for partners and staff, including creating and updating various documents
• Regularly update and maintain the databases, ensuring all contact details are kept up to date
• Keep the area tidy and organised

Requirements

• Experience of working as a Receptionist/ Administrator
• Skills in MS Office including Word, Excel, Outlook and Powerpoint, together with good IT skills
• Fast typing speed
• Excellent communication skills both with staff, clients and over the telephone
• Excellent organisational skills with a confident, professional and polite telephone manner
• The ability to work under pressure and multi-task
• To be self-motivated with the ability to work as part of a team and alone, on own initiative

Important Requirements - Kickstart Scheme

• Be between 16 – 24
• Must currently be on universal credit

Applicants must meet the Criteria set out by the UK Government to be eligible for the Kickstart Schemer - Full details can be found at:

Company & Role Overview

Our Client in the computer software industry is looking for a fresh Marketing Assistant to join their team on a 6 month placement through the new Kickstarter scheme.

In this role you will use your upbeat personality and extraordinary ability to capture an audience to deliver the highest standard of marketing to our clients! The ideal candidate will successfully progress from this entry level marketing and sales opening and take part in thier in-house professional development programme.

Main Responsibilities

• Conducting competitor research
• Creating marketing content & collateral
• Managing social media accounts
• Managing email campaigns

Requirements

• Organisational skills
• Commercial awareness
• Creativity
• Good team working skills
• Communication skills
• IT skills
• Committed
• Goal Driven
• Have good communication skills
• Confident
• Highly ambitious
• Team Player

Important Requirements - Kickstart Scheme

• Be between 16 – 24
• Must currently be on universal credit

Applicants must meet the Criteria set out by the UK Government to be eligible for the Kickstart Schemer - Full details can be found at:

https://www.gov.uk/government/news/rishis-plan-for-jobs-will-help-britain-bounce-back

Company & Role Overview

Our client is a social and vibrant company within in the education industry. They are looking for a Direct Sales Coordinator, working on a part time basis (3 days per week).

Main Responsibilities

• To help drive direct sales and assist the Sales and Marketing Departments in the performance of its functions
• To manage the online contact systems and monitor and report back on the uptake and conversion rates of these systems
• To actively follow up on a regular basis with potential new leads gained from online contact systems and emails
• To respond to enquiries that come through the website, email or online contact systems in both English and at least one other language
• To provide support with new projects that aim to increase booking conversions, such as marketing automation and lead generating projects
• To update and manage our database using a CRM system
• To provide additional assistance to the marketing team when required
• To produce and present statistical data on the company for monthly marketing meetings and on other occasions as required
• To coordinate the distribution of mail shots (both posted and by email)
• To assist in the management of the CMS (Content Management System) for the website
• To help undertake Quality Management tasks every quarter (mystery shopper/direct booking analysis/agent questionnaires)
• To help undertake the annual fees survey
• To attend and deliver training sessions with the Sales and Marketing Teams
• To provide essential administrative support for the Sales and Marketing Teams

Requirements

• One year’s prior experience working in an office, ideally in sales or marketing
• Graduate - 2:1 degree
• Fluency in at least one of the following: Italian, Spanish, Arabic or Turkish
• Enthusiasm for the company and industry
• Ability to learn complex elements quickly and retain information
• Excellent work ethic and willingness to ‘muck in’
• Willingness to learn, take criticism and be self-critical
• High standard of numeracy and literacy
• Excellent interpersonal and presentation skills
• Friendly, with an outgoing personality and an ability to form relationships quickly
• Strong customer service skills and ability to create ‘new leads’
• Prepared to work and travel, independently, overseas if required
• Experience of overseas travel and an understanding of/empathy with foreign cultures
• Commercial acumen, negotiation skills and a tenacious approach to getting the deal
• Native level spoken and written English
• Creative and imaginative problem-solving skills