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About Luke

Luke

Recruitment Manager

Personality Questionnaire 

 

The zombie apocalypse is coming, who are 3 people you want on your team?

Shakaura, Ani and Nazia 

 

If you had to eat one meal everyday for the rest of your life what would it be?

Ackee and Saltfish & Fried Dumplings

 

What is your favourite TV show?

Fresh Prince of Bel Air

 

What is your favourite animal?

Elephant

 

Who is your favourite fictional character? Would you trade places with them?

Black Panther - Chadwick Boseman R.I.P

 

What’s your dream holiday destination?

Madagascar 

 

If you could live in one fictional universe, which one would you choose?

Lord of the Rings

 

What is your favourite song?

Meek Mill - Dream Chasers 

 

If you could rename yourself, what name would you pick?

Luke Skywalker 

 
 
 

Browse Luke latest jobs

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Company and Role Overview

Our client is a global electronic brand who are currently in the market for a Customer Service Advisor to come and join their busy team! The successful candidate will be responsible for upholding excellent communication skills when dealing with customers and queries/concerns. As well as promoting and managing the social side of the business.

Main responsibilities 

  • Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
  • E-commerce Support – providing customer service to customers on our online stores.
  • Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
  • Providing support through social media channels, WhatsApp, and Live Chat
  • Maintaining and improving upon existing KPIs and SLAs
  • Providing technical support to customers to a range of products
  • Helping with any other ad-hoc assistance as requested by the company.

Requirements 

  • Minimum of two years of experience in customer service role
  • Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
  • Be confident with complaint handling/management, maintaining calm and clear communication.
  • Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.
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Role Overview

Our client is currently in the market for a Deputy Manager to come and join their busy team! The successful candidate will support and manage the staff to enable them to meet the needs of the children and young people, managing child protection concerns and complaints and participating in reviews to provide the best outcome for everyone.
 

Responsibilities

  • Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
  • Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
  • Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
  • Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
  • Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people
  • Assisting with the recruitment and retention of staff, including induction training for new staff into the home
  • Providing consultation and informal advice and support to staff in relation to day-to-day matters
  • Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary
  • Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records
  • Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
  • Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards
 

Requirements

  • Knowledge of the Children Act and other relevant legislation
  • Diploma L3 Residential Childcare (or equivalent)
  • Willingness to complete Diploma L5 L&M in H&SC
  •  Knowledge of CHR 2015 and the QS

Company and Role Overview

Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
 

Main Responsibilities

  • Proactively selling products
  • Correct cash system handling
  • Responsible for shop operations
  • Ensuring the shop floor is kept to a high standard
  • Training new colleagues
  • Provide excellence Customer Service, consistently looking for ways to improve with the team
  • Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
  • Assisting with organisation of in-store events and brand activation to promote the store
 

Requirements

  • Assortment and Category knowledge
  • Experience within retail/hospitality role
  • Good command of the English language
  • Excellent time management and task prioritisation
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Role Overview

Our client is looking for a proactive and customer-focused Retail Sales Advisor to join their team. This role involves engaging with customers to enhance their shopping experience, showcasing innovative products, and maintaining high presentation standards. This role is a 1 year fixed term contract.

Responsibilities
  • Actively engage with customers to drive sales.
  • Assist with in-store displays and ensure product presentation is flawless.
  • Support store events and contribute to social media management.
  • Maintain a high standard of cleanliness and personal presentation.
Requirements
  • Flexibility to work shifts, including weekends.
  • Experience in customer-facing roles, with strong communication skills.
  • A team player who can also work independently.
  • A willingness to learn technical product details (full training provided).
  • Bonus if you have a passion for watches or speak an additional language.
Benefits
  • Competitive salary and commission structure.
  • Healthcare coverage, including private medical insurance from day one.
  • Generous pension plan and annual product allowance.
  • This is a fantastic opportunity for someone passionate about retail and eager to work with a well-known brand in a vibrant location.
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£50,000 - £50,000

Role Overview

Our client is looking for a passionate and driven Account Manager to join their dynamic team. This is a field-based role covering the Midlands, with occasional visits to the head office.
As the Account Manager, you will manage relationships with independent retailers, ensuring the successful promotion and sales of a wide range of electronic musical instruments. You'll work closely with internal marketing and sales teams to develop strategies, execute promotional events, and ensure top-notch product training for retailers. Your input will be critical in driving growth, expanding market presence, and maintaining competitive insights.
 

Key Responsibilities

  • Drive sales growth through strategic account management and partnership building.
  • Create effective business plans for your territory to meet and exceed sales targets.
  • Deliver expert product training and support to retailers.
  • Plan and execute engaging marketing events to promote product visibility.
  • Monitor competitors and market trends, providing key insights.
  • Produce reports and forecasts to support sales planning.


Requirements

  • Proven experience in B2B sales, ideally within music retail or a related field.
  • Passionate about music, with the ability to confidently demonstrate pianos and keyboards.
  • Full UK driving license and flexibility to travel.
  • Strong communication, negotiation, and problem-solving skills.
  • Proficient in Microsoft Excel and Google Business Suite.
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Role Overview

Our client is seeking an energetic and highly motivated individual to drive public relations and business development efforts. The primary goal is to increase enrolments and strengthen global brand awareness. This role offers an exciting opportunity to make a real impact on a growing institution with a focus on personal and academic success.

Responsibilities

  • Build and nurture relationships with overseas schools and educational agents.
  • Collaborate with marketing and admissions teams to promote the institution in international markets.
  • Conduct market research to stay ahead of trends and competition.
  • Organise and participate in events, including presentations to prospective students and families.
  • Travel internationally, planning and managing promotional visits.


Requirements

  • Proven experience in public relations, business development, or a similar role.
  • Strong communication skills, particularly in presenting to diverse audiences.
  • Demonstrated ability to manage multiple projects and meet deadlines.
  • Positive, adaptable, and eager to work in a dynamic team environment.
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Role Overview

A growing company in Essex is seeking an experienced and dynamic HR Manager to join their team on a part-time basis. This role is suited for a professional who excels in employee engagement, HR management, and organizational development.

Responsibilities

  • Coordinate employee training, growth opportunities, and performance evaluations.

  • Create and enforce HR policies in accordance with employment regulations.

  • Lead the full cycle of hiring, including new employee integration and orientation.

  • Cultivate a supportive and engaging work environment that prioritises employee wellness.

  • Address employee concerns, resolve conflicts, and promote team cohesion.

 

Requirements

  • CIPD qualification or equivalent

  • Strong experience in HR management with a solid understanding of HR policies and employment law.

  • Excellent communication and organisational skills.

  • Ability to work independently and manage multiple tasks in a fast-paced environment.

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£35,000 - £35,000

Company And Role Overview –

Join our client as a Business Development Executive, where you’ll have the chance to make a real difference in a friendly, energetic, and forward-thinking environment. They are looking for someone with sharp analytical skills, outstanding organisational abilities, and a curious mind, ready to bring fresh ideas and drive success. This role is not just a job—it’s a launchpad for your career, offering incredible growth potential with a clear path to becoming a National Account Manager. If you're eager to make an impact and take your career to new heights, this is the opportunity you've been waiting for!

Main Responsibilities –

  • Oversee a portfolio of existing customers, address inquiries, process orders, and act as the first point of contact for prospective clients to enhance sales.
  • Manage, respond to, and prioritize inquiries from our direct eCommerce channels.
  • Identify and actively reach out to potential new business and sales opportunities.
  • Responsible for building and converting a sales pipeline, meeting growth targets, and achieving KPIs.
  • Keep informed on industry developments and new product features to maintain a competitive edge and support continuous improvement efforts.

Requirements –

  • At least 2 years of experience in sales or account management.
  • Strong verbal and written communication abilities, paired with exceptional customer service skills.
  • Previous sales experience in consumer durable goods, stationery, or medical products.
  • A team-oriented individual with excellent interpersonal skills, able to establish productive working relationships with cross-functional teams and external partners.
  • Must have a full clean driving license. 
 
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Role Overview

Our client is looking for an organised Senior Financial Administrator to join their team. The aim of this role is to manage financial tasks for a range of clients, especially those that are more intricate, or recently onboarded. This role also involves training and supporting Finance Administrators. The individual is regarded as the key contact for junior Financial Administrators across the organisation.

This role is remote.

Main Responsibilities

  • Provide daily financial support and guidance to clients on various finance-related matters.
  • Offer ongoing assistance and training to the junior members within the team.
  • Oversee the upkeep of stakeholders financial records, ensuring consistent bookkeeping and bank reconciliations through the accounting system.
  • Compile and submit quarterly VAT returns.
  • Aid senior members of the team in gathering accounting records for month/annual reporting processes.
  • Contribute to management reports and year-end financial statements.
  • Oversee and execute monthly payroll processing for clients.
  • Facilitate payment runs on behalf of clients.

Requirements

  • Must an AAT Level 3 qualification
  • Have excellent communication skills and communicate effectively, both verbally and in writing.
  • 2 years + of experience in a similar role within an accounting practice.
  • Exhibit strong initiative and efficiently handle their own workloads.
  • Experience using Xero
  • Comprehensive knowledge of bookkeeping, and payroll processes.
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Role Overview

Our client is looking for an organised Financial Administrator to join their team. The aim of this role is to manage  inquiries and financial administrative tasks for a group of clients. You will be coordinating with Senior members of staff to provide exceptional service to stakeholders.

This role is remote.

Main Responsibilities

  • Regularly updating and reconciling clients' financial records using accounting software.
  • Providing ongoing financial support and guidance to stakeholders.
  • Engage in training sessions and receive support from colleagues or externally.
  • Assisting in the preparation of accounting documents for monthly and annual financial reporting.
  • Oversee and processing clients' payroll, compiling and submitting VAT returns.
  • Coordinating supplier payment processes on behalf of clients.
  • Handling confidential and sensitive information.

Requirements

  • Comprehensive knowledge of bookkeeping, and payroll processes.
  • At least one year of experience in a similar role, within an accounting firm is essential.
  • The candidate should have demonstrated strong academic achievement GCSE grades.
  • Experience using Xero
  • High literacy and numeracy levels, with attention to detail and accuracy
  • Strong IT skills
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£30,000 - £30,000

Company And Role Overview –

Exciting news! Our client, a prestigious and rapidly expanding accountancy firm celebrated for its exceptional accounting and advisory services, is gearing up for a thrilling period of expansion. They're on the lookout for a skilled semi-senior accountant to join their award-winning team in a client-facing role. If you're passionate about accounting principles, financial analysis, and regulatory compliance, coupled with top-notch communication and interpersonal skills, this is the opportunity for you! As part of this dynamic team, you'll be tasked with fostering client relationships, providing invaluable financial guidance, and expertly handling the preparation of accounts, CT600, and personal tax returns for a diverse range of entities including companies, partnerships, and sole traders. Join us in this exciting journey of growth and success!

Main Responsibilities –

  • Addressing client inquiries
  • Offering forecasts, references, management accounts, and budgeting as needed
  • Streamlining client business functions and eliminating inefficiencies
  • Reporting directly to department heads
  • Serving as the main contact for a portfolio of clients to establish and sustain robust relationships
  • Ensuring the delivery of precise, high-quality work and compliance with risk management standards

Requirements –

  • At least 3 years of experience in an accounts and client-facing position
  • Relevant accounting background in a comparable role
  • Strong communication and interpersonal skills for effective teamwork
  • Exceptional organizational and time management skills to prioritize tasks and adhere to deadlines
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Company And Role Overview –

Join our client, an award-winning and rapidly growing accountancy firm, dedicated to providing top-tier accounting and advisory services! As they embark on this thrilling phase of expansion, we are on the hunt for a dynamic and results-driven Assistant Cloud Manager to become a part of their vibrant team. In this pivotal role, you’ll ensure the precision and timely submission of VAT returns and deliver insightful management figures that empower clients' decision-making processes. You'll also have the exciting opportunity to build strong relationships with clients, deeply understand their businesses, and identify ways to boost efficiencies within their finance departments. If you're ready to make a significant impact and grow with an innovative firm, this role is perfect for you!

Main Responsibilities –

  • Manage team workflow and prioritize tasks to ensure all deadlines are met
  • Perform initial bookkeeping using cloud-based software and automation to establish efficient processes and systems for new clients, enabling effective delegation to team members
  • Respond promptly to internal and client inquiries
  • Address historical bookkeeping issues as needed
  • Offer bookkeeping training and support to clients, both in person and online, for Xero, Dext, and other necessary applications

Requirements –

  • In-depth knowledge of accounting and tax principles
  • ???????Exceptional communication skills
  • Ability to understand and adapt to the personalities of team members and clients
  • Familiarity with VAT and bookkeeping software such as Xero, Dext, A2X, etc
  • Strong decision-making and problem-solving abilities