About Luke

Role Overview

Responsibilities

• Collaborate with the examination partner and be liable for the everyday administration of the examination division.
• Collaborate intimately with the examination overseer on technical concerns.
• Will possess personal examination collection of customers to administer (review planning, field work, and completion).
• Hold all Partners responsible for the examinations they approve.
• Make sure examinations are scheduled efficiently and reserved beforehand.
• Make sure examinations are accomplished and concluded before Partner approval.
• Take on the duty to elevate the quality of the client’s work and fulfil regulatory standards.
• Steer various firm undertakings, e.g., examination templates, personnel training schemes, training principles, etc.
• Developing, administering, and inspiring a team of technical personnel.

Requirements

• Qualified either ACCA or ACA
• High degree of technical knowledge, ISA and UK GAAP
• Educated up to degree level or CTS
• At least 4/6 years post qualification experience working in audit
• Experience in managing a team
• Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering

Role Overview

Responsibilities

• Assisting the Head of Digital in gathering data and scrutinizing performance.
• Contributing to and implementing an effective cross-channel digital acquisition strategy.
• Generating website traffic with a data-driven test & learn approach.
• Deducing insights on targeting, strategy, and performance.
• Effectively overseeing 3rd party digital agencies.
• Identifying novel digital channels and partners, including fresh affiliates, to optimize reach within our target audience.
• Displaying fluency in campaign performance data; persistently seeking optimization opportunities to stimulate conversions and expansion.
• Creating performance marketing reports

Requirements

• Bachelor's degree in marketing, advertising, or a related field.
• Minimum of 2 years of confirmed experience in performance marketing, retargeting, and paid digital channels is obligatory.
• Comprehensive comprehension and hands-on involvement in digital marketing channels like GA, Performance Max (Google Shopping, Google Search), Paid Social (Meta Business Suite, TikTok), Display, Affiliate Marketing.
• Exceptional understanding and expertise in Paid Social and PPC with verifiable outcomes.
• Proficiency in using Google Analytics, GA4, and data visualization tools (like Data Studio).

Company and Role Overview

Main responsibilities 

• Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
• E-commerce Support – providing customer service to customers on our online stores.
• Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
• Providing support through social media channels, WhatsApp, and Live Chat
• Maintaining and improving upon existing KPIs and SLAs
• Providing technical support to customers to a range of products
• Helping with any other ad-hoc assistance as requested by the company.

Requirements 

• Minimum of two years of experience in customer service role
• Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
• Be confident with complaint handling/management, maintaining calm and clear communication.
• Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

Job Targets

· Efficient staff planning

· Optimising labour costs

· Optimising productivity

· Management reporting

· Team & performance optimisation (living the ‘Blueprint’)

Job Assignments

· Accurate, disciplinary and professional staff planning

· Accurate monitoring and timely reporting of staff planning time management (including sickness)

· Clear communication regarding agreements and staff planning

· Coordination of short- and long-term staff planning, including holidays, temp workers and consultants

· Finding cost-effective solutions and decision making

· Accurate reporting and administration

· Constructive cooperation with superiors and colleagues

· Insurance and willingness to be accessible while being off duty, if necessary, Respecting and acting on company rules, (safety) regulations and procedures

· Constantly striving and bringing up (new) ideas to improve shop operations and results

Role Overview

Responsibilities

• Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
• Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
• Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
• Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
• Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people

• Assisting with the recruitment and retention of staff, including induction training for new staff into the home
• Providing consultation and informal advice and support to staff in relation to day-to-day matters
• Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary

• Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records

• Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
• Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards

Requirements

• Knowledge of the Children Act and other relevant legislation
• Diploma L3 Residential Childcare (or equivalent)
• Willingness to complete Diploma L5 L&M in H&SC
•  Knowledge of CHR 2015 and the QS

Role Overview

Responsibilities

• Accountable for the management of services, including staff management and supervisions, care and placement planning, safeguarding, communications, report writing, and monitoring overall quality and compliance of service
• Compliance with legal and regulatory requirements such as provisions set out in the Children’s Home Regulations and Quality Standards 2015, Children’s Act 1989, Data Protection and GDPR, Health and Safety at Work Act and Working Together to Safeguard children 2019.
• Ensure that all required reports are completed in line with timescales. This includes monthly review of the service through monitoring and audits linking into the service development plan.
• To ensure that each child has individual care and care planning which is child-focused and personalized to meet their needs. These plans should be reflective of the long-term plan for the child, working closely with the placing Local Authorities.
• To oversee and manage the move plan for any child moving to our home and establish positive multi-agency and partnership working

• To ensure that the home's ethos is embedded in the service and that children are fully involved in the day to day running of the home
• Take responsibility for the management of safeguarding children, risk, and service governance
• Ensure that children have access to all the services which meet their individual needs, to include health, education, social, psychological, and emotional needs and well-being
• To ensure that the service and its programs are planned and delivered to meet the needs of all the children
• To monitor appropriate outcomes and progress of all children

• To ensure that all staff have access to practice-based consultation including management supervision, reviewing, and monitoring standards, caseloads, and practice development
• To support and have overall responsibility for the recruitment of staff in line with organizational policy and procedure
• To ensure that all staff are supported with their initial induction, probationary reviews, individual practice support plans, and annual reviews and development of individual plans to support ongoing service and personal development and CPD opportunities.

• Ensure that Quality monitoring and Health and Safety assessments are conducted, and action plans implemented

Requirements

• Level 5 Diploma in Leadership and Management for Children’s Residential, or equivalent
• Previous experience in a deputy manager or registered manager role in a Residential Children’s Care Setting
• Working with children, young people, and their families
• Work in a residential setting

Role Overview

Responsibilities

• Collaborating with operational managers and the SMT to recognize priority areas for expansion, program innovations, and growth, and formulating fundraising strategy and opportunities in response.
• Managing relationships with funding allies, delivery partners, stakeholders, and external consultants to ensure business interests and goals are achieved as well as accessibility, positivity, and practicality.
• Working with the Junior Writer to identify, research, and examine business development opportunities to present to the SMT.
• Creating high-quality, competitive funding proposals and tender submissions (typical values range from approximately £50,000 to £1 million).

• Assisting, through direction and insight, the application of evidence and relevant project evaluation to the bid writing process.
• Recognizing and managing risk during the tender process to support successful project implementations and handover to operational leads.
• Collaborating with operational managers, SMT, and external partners/stakeholders to implement contracts and new project agreements effectively.
• Be a key point of contact within the BD team for all stakeholders; ensuring managers are fully informed on contractual commitments, KPIs, and resourcing requirements.

Requirements

• Previous experience of developing and implementing fundraising strategy in relation to public health / community programming and/or young people’s services
• Highly articulate with excellent writing & communication skills
• Two years proven track record of effective bid writing
• Demonstrable knowledge of commercial, finance and market related requirements for tenders

Role Overview

Responsibilities

• Practice and team administration
• Reviewing work of accountancy group
• Addressing client inquiries
• Training the team regarding cash flow forecasting and management accounts, as well as general accounting matters
• Meeting clients alongside a partner
• Ability to expand personal portfolio
• Capable of providing tax guidance - diverse and encompassing all feasible topics (except VAT), including corporation tax, income tax, CGT, IHT, trust taxation, Transfer of Assets Abroad legislation, UK residency, EIS, EMI, SDLT, incorporation, and corporate reorganizations
• SEIS/EIS advance assurance and statement of compliance submissions
• EMI submissions
• CGT returns / SDLT returns / Corporate Interest Restriction Returns
• Handling tax and VAT inquiries
• Residence certificates and forms
• Tax clearances: share for share exchanges, share buybacks, corporate reorganizations: demergers/partitions, EMI clearances, EIS clearances (excluding advanced assurance mentioned above)
• IHT returns – 10-year / exit charge returns

Requirements

• At least 5 years’ experience working for a Top 50 accountancy practice, either as a senior, manager, or assistant manager
• Must have experience dealing with property clients covering all aspects of VAT in particular OTT & TOGC, personal tax, corporate tax, SDLT, tax reliefs.
• Able to provide tax planning advice and spot the opportunities that might be available to help the clients in particular wealth management and advisory services
• A very good understanding of corporate tax, personal tax, and VAT

Role Overview
Our client is currently in the market for a Fulfilment Coordinator to come and join their busy team! 
They are one of the largest retailers in Amsterdam which sells a wide range of products, and the successful candidate will be required to provide accurate and efficient administrative verification and management of inventory as well as performing customs-related processes.

Responsibilities

• Improving the operational efficiency of the movement of goods, inventory management, order fulfilment, interchanging of goods between vehicles, distribution, and store delivery & restocking.
• Adhering to discipline and professionalism while operating forklift trucks, reach trucks, airport trolleys, and other logistical equipment.
• Precise loading and unloading of trucks.
• Enhancing inventory and warehouse presentation (organization).
• Taking responsibility for coaching and training new team members.
• Collaborating positively and communicating transparently with superiors and colleagues.
• Actively participating in the Emergency Response Team (BHV).
• Being insured and willing to work early, day, evening, and night shifts.
• Complying with, updating, and following company regulations and procedures (safety).
• Continually striving for and proposing (new) ideas to improve supply chain processes and outcomes.

Requirements

• Speak fluent Dutch and English 
• Good knowledge of and experience in of supply chain operations, company rules, (customs) regulations and procedures 
• Good sense of stock handling, stock administration and safety procedures 

Role Overview

Responsibilities

• Develop strong relationship with the schools’ former students.
• Develop new relations to develop performing arts and general scholarships.
• Form and develop strong relationships with schools who provide education to students who are under 16 years old and do not provide A level programme.
• Support general marketing such as social media, press relations and website content.
• Liaise with staff, students, parents, and other stakeholders for market intelligence.
• Travel to different destinations in the UK.
• Participate in both internal and external events such as parents’ evening and open evening.
• Keep abreast of market trends, competitor offerings, demographics, and other information that affects marketing strategies.
• Contribute to the improvement of the admissions process, marketing strategy, and promotional activities.
• Contribute to the development of the department’s budget and help to ensure all marketing activities are cost-effective.

• Monitor marketing and recruitment statistics.
• Exploit marketing opportunities such as conferences and exhibitions.
• Adhere to and implement all company policies and procedures.

Requirements

• Degree level or equivalent experience.
• Demonstrable interest, qualification or experience in PR, marketing, fundraising or sales.
• Experience of working in a PR, marketing or sales related role.
• Good written and verbal communication skills, with excellent spelling, grammar, punctuation and attention to detail.

Company and Role Overview

Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.

Main Responsibilities

• Proactively selling products
• Correct cash system handling
• Responsible for shop operations
• Ensuring the shop floor is kept to a high standard
• Training new colleagues
• Provide excellence Customer Service, consistently looking for ways to improve with the team
• Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
• Assisting with organisation of in-store events and brand activations to promote the store

Requirements

• Assortment and Category knowledge
• Experience within retail/hospitality role
• Good command of the English language
• Excellent time management and task prioritisation

Company and role overview

Our client in the financial sector is searching for an Audit and Accounts senior to join their team. The candidate must be highly motivated and willing to learn as part of the team and take responsibility for running the audit. The candidate will also support the Manager to manage and supervise the audit team.

Main responsibilities

• Review /finalise statutory accounts for submission to Companies’ House and HMRC
• Communication with clients as necessary and identifying and understand client needs, suggest potential solutions on technical matters
• Update client files, checklists, records, and procedures
• Financial analyses, planning and financial modelling
• Assist in the planning, execution, and finalisation of all areas of the audit assignment
• Identify risk matters and discuss the impact of these with the audit manager
• Supervise, coach, and develop junior members of our audit team.

Requirements

• Experience supervising and coaching junior members of staff on site
• Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering
• Demonstrable knowledge of current economic and market trends
• 3+ years PQE
• Qualified ACA/ICAS Qualified or overseas equivalent.
• Educated up to degree level or CTS