Mortgage Administrator

Company And Role Overview –
Our client is looking for a new receptionist to join their team! They are looking for an experienced professional who will be the welcoming face of their company, creating a warm and inviting atmosphere for all visitors. You'll also play a key role in providing essential administrative support across the organization. If you thrive in a fast-paced environment and love making a positive impact, we want to hear from you!

Main Responsibilities –

• Welcome clients and guests
• Maintain and update client records
• Help with drying and folding hand towels
• Prepare and tidy meeting rooms before and after events
• Support the secretarial team with various tasks as needed
• Oversee meeting room reservations

Requirements –

• Collaborative team member
• Friendly and practical with a talent for customer service
• Prior experience in a front-of-house role
• Proven interpersonal and customer service skills
• Dependable and trustworthy, with a strong sense of confidentiality and discretion

Benefits –

• A company committed to promoting employee wellbeing
• Chance to participate in a variety of social, charitable, and environmental projects
• Attractive salary and benefits package, including pension, life insurance, wellness allowance, and bonuses
• 25 days of annual leave, plus public holidays
• An extra paid day off to celebrate your birthday

Company And Role Overview –
Are you an experienced Secretary looking for an exciting new challenge? Our client is on the lookout for a dynamic professional to provide exceptional support across the firm. You’ll be joining a vibrant team of five secretaries, where your top-notch organizational and administrative skills will truly shine.
This is an ideal opportunity for a highly organized and proactive individual who thrives in a collaborative environment and can also take initiative when needed. If you’re ready to make a significant impact and grow your career in a supportive and energetic setting, we want to hear from you!
Main Responsibilities –

• Communicate with clients to ensure their account and tax preparation documents are up to date and properly recorded
• Support the billing process for payroll and management services
• Handle incoming calls and messages, and provide reception coverage as needed
• Create reports and PowerPoint presentations
• Manage the shared email inbox, ensuring prompt completion of tasks requested by partners and managers

Requirements –

• Proven abilities in customer service and interpersonal communication
• Self-starter with a proactive approach
• Excellent attention to detail
• Collaborative team member
• Exceptional organizational skills

Benefits –

• A company dedicated to promoting employee wellbeing
• 25 days of annual leave, plus bank holidays
• An extra paid day off to celebrate your birthday
• Attractive salary and benefits package, including pension, life insurance, wellbeing allowance, and bonus

Company And Role Overview –
Join our client in making a real difference! As a mentor, you will empower young people in schools and communities who are at risk of school exclusion, grappling with mental health issues, or involved in Serious Youth Violence. You'll engage with them through dynamic one-on-one sessions, vibrant after-school programs, exciting positive activities, and enriching holiday initiatives. Be a part of a transformative journey and help shape brighter futures!
Main Responsibilities –

• Maintain exceptional standards of customer service and care consistently
• Take ownership of personal professional growth and engage in relevant training and activities, both internally and externally
• Perform all tasks in compliance with Health & Safety regulations
• Uphold and actively support the equal opportunities policy, working to eliminate discrimination based on race, gender, disability, sexual orientation, age, or status in our services 

Requirements –

• At least two years of full-time, paid experience working with challenging youth
• Minimum of a Level 3 qualification in youth work or equivalent, along with Level 2 in English
• Proven ability to work effectively both independently and as part of a team
• A keen interest in topics related to teaching and learning

Company And Role Overview –

Are you ready to kick-start your career in underwriting and be a part of an exciting and fast-paced team? Our client is on the lookout for an enthusiastic Underwriting Assistant who is eager to dive into the world of residential and commercial underwriting. Working closely with a senior underwriter, you’ll play a crucial role in securing new business while providing top-tier service to our clients. This is your chance to grow your skills, deepen your technical knowledge, and be an integral part of their success story. Join them and embark on a journey to become a key player in the underwriting field!

Main Responsibilities –

• Provide daily support in evaluating and processing commercial and residential insurance applications
• Conduct legal research and participate in various projects, as well as perform other tasks assigned by your supervisor
• Collaborate with your team to understand and fulfil the needs of both internal and external clients
• Ensure data systems are current and accurate by entering and updating information regularly
• Gather and summarize case details for review and decision-making by senior underwriters

Requirements –

• A solid academic background with at least a 2:1 degree, or a professional qualification in law, insurance, or property is preferred
• Excellent focus on detail and commitment to achieving results
• Exhibits a proactive and positive approach to tasks
• Proficient in using the Microsoft Office suite of applications

Company And Role Overview –

Our customer represents a bespoke consultancy in wealth management, asset administration, and personnel benefits consultancy. Being entirely autonomous enables them to offer impartial guidance tailored to each client's needs, provided by seasoned professionals in financial services. Their foundation rests upon principles of integrity and reliance, prioritizing their clients' welfare for the success of their enterprise.
The role entails furnishing top-tier personal assistant and general administrative support to the Private Client Director within a dynamic team setting. It demands adeptness in aiding the team in furnishing an unparalleled comprehensive financial planning service to both prospective and current clients. We seek a candidate possessing exceptional precision, the capacity for independent and collaborative work, and the initiative to secure optimal outcomes for clients and the team alike.

Main Responsibilities  -

• Follow up with clients to obtain necessary documents and details
• Collaborate with the Senior Private Client Administrator to oversee and manage the yearly suitability review timetable
• Assess client risk tolerance levels and conduct anti-money laundering verifications
• Prepare meeting agendas and gather requisite information ahead of client appointments, as needed
• Coordinate with product suppliers to guarantee the timely receipt and processing of all applications

Requirements –

• Over three years of involvement in the autonomous domain of the financial services sector, in a pertinent administrative capacity such as family office or catering to High Net Worth/Ultra High Net Worth individuals in Independent Financial Advisor/Wealth Management settings
• Proven track record of providing top-tier client service
• Ability to function effectively under self-direction, applying a pragmatic approach to daily tasks
• Proficient in IT, particularly Excel, with strong technical capabilities

Company And Role Overview –

Our client is looking for a new Donor Support Administrator. Across multiple channels, you'll be the friendly face delivering outstanding customer service to our invaluable donors, supporters, and stakeholders. Their Donor Services Department sets the gold standard for service excellence, ensuring top-quality support for all involved. As part of the Donor Support Team, you'll be dedicated to responding promptly, professionally, and with utmost helpfulness to every inquiry. If you're ready to make a difference and be part of a team that truly cares, this role is for you!

Main Responsibilities –

• Handle complaints in accordance with the organization’s policies and procedures
• Collaborate with colleagues and your Line Manager to identify and recommend improvements to internal processes
• Work with departments across the UK and with international colleagues to discuss solutions and best practices
• Stay informed about developments in stem cell donor recruitment, registration, and transplantation

Requirements –

• Completed A-Levels or equivalent education
• Prior participation in a customer experience enhancement initiative
• Proficient in Microsoft Office applications
• Forward-thinking approach to individual tasks/projects, demonstrating creativity in problem-solving

Role Overview

Responsibilities

• Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
• Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
• Take part in interview panels when required and arrange candidate feedback upon request.
• Undertake reference and document checks and prepare employment contracts, based on existing templates.

• Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
• Participate in international HR onboarding activities.

• Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
• Prepare reports on performance for the Country Manager to review.

• Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
• Create a centralized hub for all training measurement reporting and recording.
• Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

• Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
• Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
• Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
• Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

• Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
• Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
• Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
• Administer the exit process for leavers, including exit interviews and return of company property.
• Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
• Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

• Meet with HR Manager for the purpose of regular supervision and appraisal.

Requirements

• Educated to Degree level or relevant HR Certification or Experience.
• Proven experience of HR Generalist roles
• Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
• Excellent administration and organisational skills.
• Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.

Company and role overview

Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.