Company and Role Overview

Our client is searching for a characteristic Case Officer to be part of their busy team. The role will require managing high volume and confidential cases and reporting to a Case Team Manager. The candidate must provide an excellent quality service to those enquiring and work as part of the team, supporting and assisting colleagues to achieve objectives, targets, and goals.

Main Responsibilities

• Responsible for managing calls from clients/applicants, registrants, and the public
• Investigate allegations of misuse of title or function and make decisions about the conclusion or progression of said allegations
• Process and prepare applicant personal declarations by the correct panels
• Identify high-risk concern and cases and ensure that these prioritised and decisions are communicated to applicants and registrants.
• Ensure your processes comply with the current policies, guidance and service standards governing your work.
• Treat information appropriately, securely, and confidentially.
• Maintain accurate and up-to-date records, case files, systems, and databases to ensure the efficient management of your work.

Requirements

• Experience of managing a high volume, varied caseload.
• Experience of working within, and applying, a framework of legislation and defined policies and guidance
• Experience of successfully supporting and managing a diverse group of customers.
• Customer service experience/skills, particularly over the telephone
• Experience of successfully working to tight deadlines and meeting service standards and performance indicators.
• A high level of written English and verbal communication skills, organisational and multi-tasking skills.

Company and role overview

Our client in the charity sector is in the market for a Campaign and Annual Fund Manager to manage fundraising campaigns and events across several organisations. The candidate chosen will work with and assist other members of the team with all scheduling, planning, and minuting of meetings and implement strategies for campaigns.

Main responsibilities

• To support a small team within the company, in the planning of annual campaigns and strategies to increase fundraising revenue and secure fundraising platforms
• Execute campaigns across all participating organisations including year-end appeals and deposit return appeals
• Enter and track donation income and work alongside the finance team
• To work with pre-existing and new potential prospective customers, responding promptly with queries and following up on clients.
• Deliver marketing materials, copy generation, working with graphics on the design of fundraising brochures, Annual Reports etc.
• Attend events by the company to develop new relationships and introductions to new groups of donors and markets.

Requirements

• Experience in fundraising campaign planning and management.
• Excellent written and verbal communication skills with strong attention to detail.
• Strong relationship building and stakeholder management skills.
• Able to work effectively both independently and collaboratively.
• Frontline fundraising experience a plus.

Company & Role Overview

You will be responsible and held accountable to the Lead Project Manager for managing a range of building refurbishment projects, engineering installations, preparing feasibility options, and preparing and managing contract schemes. The role also includes designing small works and is expected to undertake a wide variety of schemes. You will be the responsible person for the delivery of allocated refurbishment schemes generally up to £3m with the majority being £50k to £2m. The role holder will be expected to manage a variety of size of scheme as required and to ensure that all schemes are delivered on time, within budget and to the quality expected, whilst ensuring a fast turnaround and a customer focused service.

Main Responsibilities

• To act as lead where allocated and deliver a range of building and engineering
• refurbishment projects including the agreement of client brief, the preparation of drawings on AutoCAD where required, preparation of specifications, applications for Planning Approval and Building Regulations, and the preparation of appropriate health and safety plans, risk assessments, and method statements. All in close association and liaison with engineering colleagues regarding building services requirements and other relevant stakeholders such as the Fire Officer and Health & Safety Unit amongst others.
• To manage multiple projects at one time often with pressing deadlines and to ensure that work is prioritised appropriately considering importance of certain projects to university reputation, research need, and requirements of beneficiaries and other University activities.
• To programme and plan the delivery of projects appropriately within live buildings considering noise avoidance during university activities such as graduations, events, open days, examinations and the like.
• To produce tender documentation for relevant schemes, including all prelims, specifications, contract amendments, and undertake reviews of tender returns and producing tender evaluation reports.
• To act as contract administrator for relevant schemes.
• To support the Lead Project Manager in the continual development of service delivery processes including the Project Management Procedures and appropriate guidelines.
• To deliver schemes in line with Project Management Procedures including the production and regular updating or project programmes, change control registers, risk registers, client briefs, meeting minutes, etc.
• To ensure compliance with Health & Safety policies and relevant statutory standards including the Health & Safety at Work Act within allocated projects. Ensure that the permit to work systems, risk assessments, safe working practices and safety plans are implemented.
• Participate in ‘out of hours’ call out service if required and carry out such other duties as may be commensurate with the post.

Requirements

• Good negotiation skills.
• Ability to work as part of a team and on own initiative and effectively prioritise a varied and demanding workload, often to tight deadlines.
• Practical approach to problem solving.
• Responsive and enthusiastic.
• Attention to detail and accuracy.
• Good time management, planning and organisational skills.
• Demonstrable ability to cover in the department and provide reasonable flexibility in terms of hours worked
• Experience of budget and project management (delivering on time, budget and to the required quality).
• Experience of managing a multi- disciplinary design team/contractors.
• Working knowledge of CDM and Health and Safety Regulations.
• Excellent ICT skills including MS Word, Excel and email.

Company and role overview

Our client is in the market for a meticulous Application Developer to join their team. The role entails assisting the company with application developments, software developments and customer platforms. The company are keen to build upon the chosen candidate’s current skill set and will offer training for their continuous development. The candidate’s role will also focus on delivering the best customer service possible and working with key stakeholders including directors, leaders, and team managers across the business.

Main responsibilities

• Communicate with internal and external stakeholders of mixed technical ability.
• Producing scope of work alongside the project owners
• Design (and documenting) of own solutions or sub-sets of solutions
• Designing and maintaining SQL databases
• Writing software and/or configuring software platforms
• Troubleshooting and debugging code
• Testing and analysis of test results
• Documentation – both technical and non-technical
• Project management
• Keeping stakeholders up to date with process and projects
• Occasional IT support to the wider team

Requirements

• Previous experience of project management in software development, in the Microsoft stack.
• Excellent understanding of software development and software integration principles
• Good written and verbal skills
• Proven knowledge and some experience with SQL, C#, .Net Frameworks and MSSQL, UX principles and implementing/improving UI, using CSS, Bootstrap and HTML
• Experience of using ORM’s such as Dapper or Entity Framework
• At least 6 months professional experience in software development
• Able to be office based in either Southampton, Bradford, or Avon

Company & Role Overview

This role of Procurement is to work with investors across the company to identify conditions for goods and services, you will need to assess the market and establish the proper approach for each spend area. The team also enthusiastically oversee tactical suppliers and their contracts.

The Category and Contract Manager will operate the delivery of tracking procedures in a compliant and appropriate manner. You will be held directly liable for the efficient management of contracts allocated to them, making sure that service level agreements and key operation indicators are monitored and that any advancements required are well planned and completed.

This role will deal with all commercial or contractual terms to attain positive results in addition to ensuring that contracts keep pace with the company’s changing requirements. Successful guidance of multidisciplinary teams will be necessary along with helping the development of colleagues both inside procurement and throughout the Authority.

Main Responsibilities

• To lead the maintenance, development, and execution of category strategies, guaranteeing support to appointing objectives.
• Build up and carry out new methods and results in the delivery of difficult projects to improve levels of service and minimise costs. This will require working collaboratively with associates across the organisation and outside, to make certain best practice can be accomplished when realizing new ways of working.
• Work together with and utilize influence on Directors, Senior Managers and Members as to the business and financial viability of differing commercial options for specific projects within complex and often, critical environments.
• Control providers to make certain they regularly attain the performance standards set out in contracts and those satisfactory controls are in place to protect the Organisation's interests.  Have a practical approach to finding and studying contractual, commercial and market risks to confirm stability of supply and protect the Organisation's interests.
• Command a constant progress approach to detect and deliver on-going changes though also managing the negotiation of commercial and contractual differences to guarantee they always meet business obligations.
• In charge of key tenders, projects and certifying all tracking action fully fulfils with proper legislation and regulation while also complying with the company policies.
• Work together with current suppliers and possible new applicants to discover gaps in market provision and delve into opportunities to close those gaps.
• Give assistance and guidance to stakeholders concerning any contractual or procurement matters.
• Care for the agreement of best practice approaches with the objective of certifying that the Procurement function is seen as ‘best in class’. Safeguard procedures, policies, documents and plans are kept up-to-date and continue to be best in class.
• Individual and collective targets and objectives are defined annually within the performance management framework.

Requirements

• Educated to degree level with a appropriate professional qualification such as MCIPS and or equivalent verifiable work experience with proof of continuing professional development.
• Understanding of category management and experience of using this method in complicated commercial environments to provide significant cost or service improvements.
• A provable track record of overseeing multi-million-pound strategic contracts in business-critical environments.  This should include proof of defining, evaluating and improving key components of supplier working.
• Understanding of delivering constant enhancements in large, calculated arrangements with proof of generating substantial cost and service benefits
• Having a passion for making a difference.  Produces and contributes to an ideal image of what we can become and inspires others to see exciting possibilities for the future.
• Understanding of working in a diplomatic environment and proficient in understanding and answering to different perspectives.
• Having a broad set of selling skills suitable to multimillion-pound contracts and experience of planning and delivering profitable negotiations.

Company and role overview

Our client is a UK leading charity based in the heart of London and are currently searching for insightful and proactive Marketing Officer to join their dynamic marketing team!

You will be responsible for working with the Marketing Project Manager, develop marketing plans to position the company’s products and services as desired in consumer markets. You will also ensure that the marketing plans align with communications schedules and all marketing activity is evaluated.

This position is hybrid working 1/2 days in office and offer flexible working hours, 35 hours a week.

Main responsibilities

• Write effective briefs (creative, media buying etc) to internal teams and external suppliers.
• Monitor campaign budgets and evaluate spend against KPIs
• Monitor the end-to-end process of development to ensure all content, emails, adverts etc are delivered on time and budget
• Work with the Email Marketing and CRM Officer and the Digital Advertising Officer, as well as external suppliers to plan effective campaigns
• Administer systems to ensure users can login and use the system as well as organise and deliver training for internal staff on using the systems
• Organise and deliver inductions for staff who need to understand how to engage with marketing, content, digital and data teams
• Support with admin tasks around marketing event attendance, invoicing, and audience panels

Requirements

• Strong communication and writing skills
• Ability to prioritise own workload and manage deadlines
• Ability to work collaboratively and facilitate across disciplines
• Ability and authority to support marketing projects through all stages from original idea to delivery
• Knowledge of marketing communications and digital marketing
• Relevant experience of developing successful marketing strategies, from insight to evaluation stage

Company and role overview

Our client in the healthcare sector, is searching for an innovative Senior Quality Assurance Officer to join their close-knit team. The candidate will support the Policy Manager to manage the quality assurance function for the company and working closely with providers.

Remote working or office based.

Main responsibilities

• Manage and review quality assurance policy processes and stakeholder engagement strategies
• Write papers and report for Committees involving collecting and analysing information, evaluating options, making recommendations
• Supporting high standards of the company’s education and practice
• Engage and collaborate with other external organisations and partners
• Setting and supporting the implementation of standards of education, practice and continuing professional development within the health sector

Requirements

• Relevant experience in similar field
• Clear and concise written and verbal skills
• Strong organisational skills
• Flexible and keen to support others
• Prepared to occasionally work outside office hours

Company and role overview

Our client is searching for a confident Talent Acquisition Partner to support the team in talent sourcing the best suited candidates/employees. The candidate will collaborate with department managers and use social media platforms to attract candidates and deploy the best recruiting methods to ensure the company attracts and hires the fitting candidates.

The role is hybrid working, 2 days in the office a week.

Main responsibilities

• Design and implement overall recruiting strategy for a specific department
• Support managers with developing and updating job descriptions and job specifications
• Prepare recruitment materials and post jobs to appropriate job boards
• Source and recruit candidates by using databases, social media (Linkedin, indeed etc)
• Screen candidates resumes and job applications and conduct interviews using various reliable recruiting and selection methods
• Act as a point of contact and build influential candidate relationships
• Perform job and task analysis to document job requirements and objectives
• Promote company’s reputation as “best place to work”

Requirements

• Work experience as a Recruiter, experience working on IT role is a plus 
• Ability to conduct different types of interviews
• Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
• Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
• Excellent communication and interpersonal skills
• Fluency in English, German is a plus
• Literacy is essential along with experience using Microsoft packages such as Word, Excel & Power Point

Company and role overview

Our client in the heath care sector is looking for an inclusive and compassionate Project Officer to join their team. The candidate must be committed to promoting diversity and have a desire to support the improvement of health services. The role entails providing administrative support to the team as well as organising and arranging data, meetings and/or virtual visits.

(Maternity Cover)

Main responsibilities

• Evaluate, audit and research mental health services.
• Working with clinicians, patients, and carers to improve these services
• Provide administrative support to the project and analyse data
• Organise data collection and will arrange and attend meetings and face-to-face and/or virtual visits to mental health services
• Writing reports

Requirements

• Required to undertake a Disclosure Barring Service check
• Positive and inclusive values/attitude
• Excellent verbal and written skills

Company and role overview

Our client in the health care sector is searching for a Training Coordinator to come and join their busy team. The candidate will be expected to embed activities relating to Neuroscience into the day-to-day activities of the Training & Workforce Unit and provide administrative support to the Neuroscience board and other staff members.

Main responsibilities

• Be the primary point of contact for ‘Integrating Neuroscience’ both internally and externally
• Be able to provide support for the Training & Workforce ‘helpdesks’
• Create online educational resources such as presentations or short films and attend conferences and events as necessary (including overnight stays, and weekends)
• Arrange any meetings or events relating to Integrating Neuroscience as required
• Support the evaluation of the pilot curriculum and teaching materials including measuring trainee engagement
• In collaboration coordinate and administer the processing of CCT applications as directed by the Training Manager and Head of Operations.
• Editing uploading and publishing relevant documentation on the company’s website where applicable
• Ensure student, trainee and member records are up to date to support a range of processes and activities.

Requirements

• Excellent administrative, organizational and time management skills
• Excellent interpersonal, communication and written skills.
• Excellent telephone and online manner and an ability to manage queries consistently and professionally.
• Proven ability to work flexibly under pressure and maintain accuracy whilst working to deadlines.
• Proven track record of producing work accurately and to a high standard with emphasis on attention to details.
• Excellent IT, data management and MS Office skills including email and a familiarity of using databases.
• Ability to work as a member of a flexible team and to use initiative to work alone.
• Willingness to travel and stay away overnight.

Company & Role Overview

Our client is a lively and expanding non for-profit organisation providing adventure for young people to give them the best possible head start in life by giving personal and professional development opportunities. They are looking for a Marketing & Digital Communications Officer to deliver s high standard of marketing & digital communications across campaigns.
Hybrid working two days in the office 

Main Responsibilities

• Coordinate and manage the use of digital channels (social media, websites, cadet portal, compass, T&A)
• To manage the ‘marketing hub’ – its growth and support
• To better encourage company brands and values (and the brands there involved in) to all stakeholders
• Proactively discover chances for appropriate marketing activity and determine useful links to raise the profile of the brands both nationally and regionally.
• Liaising with internal & external suppliers of communications and marketing services, as necessary.
• Create value on-brand marketing materials to deadlines.
• Examine, evaluate and report on all activity.
• Support with website progress and paid digital marketing campaigns.
• Work with the team to handle the development and upkeep of the social media channels and other digital comms channels
• Support to the developing and executing communications plans and campaigns
• Work alongside the Content Officer to help create content specifically for social media, the website & blog

Requirements

• Degree graduate or equivalent and experience in a communications environment
• Excellent written and verbal skills with outstanding attention to detail
• Strong time keeping & able to work within tight deadlines
• Understanding  principles of digital and social channels
• Experience of working with teams and divisions
• Ability to work by and to objectives to ensure that materials produced reflect the objectives and principles agreed by the organisation

Benefits  

• Life Insurance
• Private Medical Insurance
• Pension Scheme
• Employee Assistance Programme

Company and role overview

Our client is searching for a strategic and adaptable Campaigns Adviser to join their team. The candidate will work with the Senior Campaign Advisor to manage high-quality campaigns. The role requires the candidate to also support every stage of planning, creation, amplification, engagement and evaluation when organising campaigns.

Main responsibilities

• Engage with stakeholders on a consultative basis and attend project meetings
• Responsible for the successful implementation of the corporate campaign’s strategy, together with the Senior Campaign Advisor
• Demonstrate relevant marketing tactics with varying objectives including email, social and web assets.
• Manage the delivery of a programme of corporate campaigns including
• Planning strategy, execution, and evaluation, working with internal and external stakeholders
• responsible for briefing and overseeing the work of internal and external specialists

Requirements

• Educated to degree level or equivalent by experience
• Evidence of continuing professional development and expert knowledge in relevant professional area.
• Demonstrable experience of campaigns marketing.
• Experience of working in a political environment, skills in understanding and responding to different perspectives and taking a cross organisational perspective (desirable).
• Proven experience in a Communications and Marketing advisory/consultancy roles.