Company & Role Overview

Our client is company within the credit insurance services for the management of business-to-business trade receivables. As a Claims Handler maintains an appropriate service level per segment which supports customer satisfaction objectives, also manage a portfolio of claims

Main Responsibilities

• Enters and processes claims received via fax, mail or Eolis
• Reviews and analyzes content of the claim for validity and coverage analysis to determine/assess liability to the company
• Data input, ensuring information is correctly captured
• Handle both inbound and outbound calls in quick succession, ensuring information obtained is accurate and clearly noted
• Monitoring a shared inbox of incoming emails, whilst continuing to monitor an inbox of your own
• Handling repair claims from start to finish
• Resolves claims issues which may have a major impact on claims settlements and business retention

Requirements

• Business expertise
• Ability to determine the appropriate course of action in assessing and/or settling claims
• Very good policy knowledge
• Knowledge of contract law, local insolvency procedures
• Interpersonal skills:
• Comfortable with numbers, analytical skills with attention to details and experience of decision making
• Good communicator / ability to convince about decisions taken