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Company & Role Overview
Our client is company within the credit insurance services for the management of business-to-business trade receivables. As a Claims Handler maintains an appropriate service level per segment which supports customer satisfaction objectives, also manage a portfolio of claims
Main Responsibilities
- Enters and processes claims received via fax, mail or Eolis
- Reviews and analyzes content of the claim for validity and coverage analysis to determine/assess liability to the company
- Data input, ensuring information is correctly captured
- Handle both inbound and outbound calls in quick succession, ensuring information obtained is accurate and clearly noted
- Monitoring a shared inbox of incoming emails, whilst continuing to monitor an inbox of your own
- Handling repair claims from start to finish
- Resolves claims issues which may have a major impact on claims settlements and business retention
Requirements
- Business expertise
- Ability to determine the appropriate course of action in assessing and/or settling claims
- Very good policy knowledge
- Knowledge of contract law, local insolvency procedures
- Interpersonal skills:
- Comfortable with numbers, analytical skills with attention to details and experience of decision making
- Good communicator / ability to convince about decisions taken
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