Business Support

Role Overview

Responsibilities

• Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
• Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
• Take part in interview panels when required and arrange candidate feedback upon request.
• Undertake reference and document checks and prepare employment contracts, based on existing templates.

• Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
• Participate in international HR onboarding activities.

• Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
• Prepare reports on performance for the Country Manager to review.

• Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
• Create a centralized hub for all training measurement reporting and recording.
• Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

• Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
• Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
• Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
• Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

• Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
• Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
• Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
• Administer the exit process for leavers, including exit interviews and return of company property.
• Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
• Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

• Meet with HR Manager for the purpose of regular supervision and appraisal.

Requirements

• Educated to Degree level or relevant HR Certification or Experience.
• Proven experience of HR Generalist roles
• Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
• Excellent administration and organisational skills.
• Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.

Company and Role Overview

Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
 

Main Responsibilities

• Proactively selling products
• Correct cash system handling
• Responsible for shop operations
• Ensuring the shop floor is kept to a high standard
• Training new colleagues
• Provide excellence Customer Service, consistently looking for ways to improve with the team
• Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
• Assisting with organisation of in-store events and brand activation to promote the store

Requirements

• Assortment and Category knowledge
• Experience within retail/hospitality role
• Good command of the English language
• Excellent time management and task prioritisation

Company and role overview

Main responsibilities

• Developing and maintaining excellent relationships with key internal and external stakeholders.
• Supporting the examining boards, advising on agendas, providing briefing notes for the Board Chair, preparing and presenting reports and ensuring actions are carried through.
• Producing high quality documentation for internal and external stakeholders, for example papers for the academic and management committees.
• Providing a high level of advice to clinicians and staff on implementation of regulations, and other matters specific to the role.
• Effectively managing short and long-term projects, such as developing and implementing changes to examinations.
• Analysing and monitoring a wide range of examination data to identify trends and ensure/improve compliance with regulatory standards.
• Contributing to the development of policies and procedures to ensure the examinations reflect current best practice.
• Monitor and identify emerging issues and the best practice in assessment and medical training and considering the impact these have on how we deliver our examinations.
• Assessing candidate requests for flexibility/adjustments and investigating cases of misconduct.
• Liaison with the clinical and administrative examination teams of Colleges across the UK to ensure consistency of examination delivery in line with regulations.

Requirements

• Educated to degree level or equivalent experience.
• Demonstrable experience of working in a policy officer role.
• Excellent communication skills, delivering high quality written reports and delivering presentations.
• Working with an education or assessment role with responsibility for academic quality and/or best assessment practice.

Company and Role Overview

Our client is currently in the market for an Administrator to come and join their busy team! The successful candidate will maintain administration systems, ensuring records, files and referrals are stored accurately and liaising between services and service users, using the appropriate procedures/referral procedures.

Main Responsibilities

• Facilitate personalised health and social care plans for patients, monitoring progress and reporting outcomes, contributing to patient reviews.
• Work closely with all relevant care agencies (primary care, secondary care, mental health etc.) to ensure a coordinated patient’s care plan.
• Retain accurate records and ensure that data is accurately maintained on the system as required
• Collect data on patients/carers for recognised outcome measure and document for service interpretation. Ensure all patient notes are updated to reflect any changes, including details on plans
• Ensure that meeting actions are recorded, disseminated and followed up in a timely way.
• Participate in regular appraisals.
• Attend training and development activities as identified and participate in meetings as required.
• Managing operational meeting processes, identifying patients for discussion and working closely with clinicians to define and lead the meetings.
• Using appropriate infection control procedures
• Undertaking periodic infection control training (minimum annually)
• Reporting health and safety hazards, infection hazards and potential risks identified

Requirements

• Relevant degree or equivalent level of training and experience
• Evidence of consistent pattern of learning from education, training and experience
• IT skills and experience in the use of Microsoft Excel

Company and role overview

Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.

Company and role overview

Our client in the heath care sector is looking for an inclusive and compassionate Project Officer to join their team. The candidate must be committed to promoting diversity and have a desire to support the improvement of health services. The role entails providing administrative support to the team as well as organising and arranging data, meetings and/or virtual visits.

(Maternity Cover)

Main responsibilities

• Evaluate, audit and research mental health services.
• Working with clinicians, patients, and carers to improve these services
• Provide administrative support to the project and analyse data
• Organise data collection and will arrange and attend meetings and face-to-face and/or virtual visits to mental health services
• Writing reports

Requirements

• Required to undertake a Disclosure Barring Service check
• Positive and inclusive values/attitude
• Excellent verbal and written skills