About Luke

Role Overview

Responsibilities

• Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
• Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
• Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
• Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
• Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people
• Assisting with the recruitment and retention of staff, including induction training for new staff into the home
• Providing consultation and informal advice and support to staff in relation to day-to-day matters
• Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary
• Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records
• Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
• Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards

Requirements

• Knowledge of the Children Act and other relevant legislation
• Diploma L3 Residential Childcare (or equivalent)
• Willingness to complete Diploma L5 L&M in H&SC
•  Knowledge of CHR 2015 and the QS

Company and Role Overview

Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
 

Main Responsibilities

• Proactively selling products
• Correct cash system handling
• Responsible for shop operations
• Ensuring the shop floor is kept to a high standard
• Training new colleagues
• Provide excellence Customer Service, consistently looking for ways to improve with the team
• Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
• Assisting with organisation of in-store events and brand activation to promote the store

Requirements

• Assortment and Category knowledge
• Experience within retail/hospitality role
• Good command of the English language
• Excellent time management and task prioritisation

Company & Role Overview

Our client specialising in chemical distribution across the world is looking for a commercial aware Graduate Logistics Officer to join their Logistics & Business team. The main objective as a Logistics Officer is to support the business manager and general management team in achieving its overall goals and objectives. 
 

Main Responsibilities

• As a Logistics Officer  you will be providing logistics advice to the business managers
• Assist the business managers by raising opportunities identified to increase their profits generated or to improve the effectiveness and efficiency of their working
• The Logistics Officer will add positivity to the customer experience by providing good customer service
• Learning from the logistics support process to identify and communicate matters of business improvement
• Monitoring and reporting deal profitability, ensuring that all direct costs, where practicable, are attributed to the deals
• Monitoring business manager's working capital usage: stock, prepayments, debtors, cash, creditors and accruals
• Have clear audit trails of all elements of information reporting

Requirements

• Educated to masters or degree level (2:1 or Above logistics, supply chain or chemical related degree)
• Some work experience in a customer service or Logistics Officer role 
• Excellent communications skills 
• IT literate 
• Strong attitude to work and learning 
• Proactive and can do attitude 

Company and Role Overview

Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
 

Main Responsibilities

• Proactively selling products
• Correct cash system handling
• Responsible for shop operations
• Ensuring the shop floor is kept to a high standard
• Training new colleagues
• Provide excellence Customer Service, consistently looking for ways to improve with the team
• Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
• Assisting with organisation of in-store events and brand activation to promote the store

Requirements

• Assortment and Category knowledge
• Experience within retail/hospitality role
• Good command of the English language
• Excellent time management and task prioritisation

Company And Role Overview 

A thrilling prospect unfolds for a dynamic bilingual Executive Assistant proficient in Spanish, poised to provide executive-level support within a flourishing and esteemed technology enterprise. As a strategic partner to the Executives, the triumphant candidate will radiate confidence and showcase the knack for foreseeing future needs, guaranteeing immaculate organization and preparation through seamless collaboration and astute prioritization.

Main Responsibilities 

• Manage executives' schedules and appointments
• Arrange travel logistics, including flights, itineraries, visas, and expenses
• Act as a primary point of contact
• Coordinate internal and external meetings, drafting agendas and distributing minutes
• Monitor emails and prioritize urgent correspondence
• Serve as the liaison for members of the leadership team
• Prepare materials for quarterly Board meetings

Requirements 

• Fluent in both Spanish and English
• Demonstrated experience in supporting senior-level executives as a Personal Assistant/Executive Assistant
• Exceptional levels of discretion and confidentiality
• Proficiency in MS Office and administrative tasks

Company and Role Overview 

To champion the achievement of the Statement of Purpose's objectives, stepping in to support the Registered Manager whenever needed. Assume the role of deputy in the absence of the Registered Manager. Lead and guide staff to ensure the complete fulfilment of children and young people's needs. Interact directly with children and young individuals as appropriate, fostering meaningful connections. Take the lead in handling child protection concerns and addressing complaints effectively. Collaborate closely with fellow professionals to drive optimal outcomes for young people. Offer guidance and support to staff in alignment with rigorous Quality Standards. Champion equal entitlement for all young people to have their needs met equitably and justly. As the Deputy Manager, spearhead the advocacy for equal opportunities and boldly address any discriminatory behaviour or practices targeting young people or colleagues, regardless of race, religion, disability, age, gender, sexual orientation, or any other perceived difference.

Main Responsibilities 

• Ensuring each young person is assigned a dedicated key worker
• Ensuring all staff members are briefed on each child's relevant plans and their corresponding responsibilities for execution
• Maintaining precise written records for information tracking and facilitating regular monitoring and evaluation
• Providing managerial oversight and guidance regarding staff duties and obligations
• Taking charge of shift planning and ensuring smooth operations during duty hours
• Effectively managing budgets and meticulously monitoring financial usage, including petty cash returns and staff attendance records
• Addressing all administrative matters within the Home and delivering weekly management information reports
• Assisting the Registered Manager in implementing all facets of the Statement of Purpose
• Performing all other reasonable tasks as instructed by the Registered Manager

Requirements 

• Diploma L3 Residential Childcare (or equivalent)
• Secondary education with a good standard of literacy and numeracy
• Knowledge of CHR 2015 and the QS
• Ability to motivate and enthuse staff
• Knowledge of the Children Act and other relevant legislation
• 12 months relevant supervisory experience

Company and Role Overview 

This newly established position will supervise our outsourced IT partnerships and spearhead the execution of internal IT initiatives throughout the organization. It presents an excellent opportunity within a nurturing work atmosphere to assume leadership of the IT function, aiding our expanding staff in managing their IT needs whether they are working remotely or in the office. The role entails overseeing daily IT operations, providing support for software and hardware, conducting IT inductions, and facilitating home office setups. Primarily stationed at our London and Surrey offices, there is flexibility aligned with our hybrid working approach. The position reports to the Head of IT & Marketing and will collaborate closely with our Operations Director, Chief Operating Officer, and external IT support provider, Krome Technologies. We seek a candidate showcasing a robust work ethic, excellent communication abilities, high productivity, and a commitment to delivering exceptional client service. This role is ideally suited for someone who is hands-on, pragmatic, and naturally tech-curious, capable of working autonomously with confidence. Essential qualifications include prior experience in a fast-paced, demanding setting.

Responsibilities 

• Overseeing IT tickets and coordinating with our outsourced IT provider to ensure timely resolution within agreed KPIs, including appropriate escalation when necessary, and handling related communications with users
• Handling maintenance and support for mobile devices, working closely with third-party support providers and managing internal support matters
• Administration of IT invoices
• Ensuring timely completion of key deadlines and delivery of key priorities; organizing coverage/providing comprehensive handovers in case of absence potentially impacting delivery deadlines
• Oversight of domain management

Requirements 

• Possess at least 3 years of hands-on experience in IT project support roles, including collaborating with third-party IT support
• Demonstrated involvement in managing or executing IT projects
• Previous experience within a comparable-sized organization would be beneficial, along with familiarity working in the financial services sector

Company and Role Overview 

To offer technical administrative support to the Private Client Director and Private Client Adviser within a successful team, while closely collaborating with the Senior Private Client Administrator. This dynamic position involves assisting the Private Client Director in delivering exceptional holistic financial planning services to both new and established clients. It is ideal for a self-motivated and experienced IFA administrator who thrives on proactive and collaborative work within a small team. The role presents an excellent opportunity for a candidate who is either partially or fully Diploma qualified and has aspirations to progress into a technical paraplanning role in the medium term. The right candidate will have access to our internal paraplanner training program.
 

Responsibilities 

• Get ready for and participate in client meetings as needed, making thorough written records and handling any administrative or technical tasks afterward
• Address intricate and technical client inquiries under the guidance of the Private Client Director
• Maintain precise client records in internal systems (iO and Volume), encompassing all written and electronic correspondence with clients and providers, as well as meeting notes
• Address client inquiries promptly and professionally
• Adhere to risk profiling protocols, documenting risk profile scores in iO and saving profiles to the DMS

Requirements 

• Possess a minimum of 2 years of experience in the independent sector of the financial services industry, specifically in a pertinent administrative capacity with direct engagement with high-net-worth clients
• Demonstrate outstanding IT aptitude and written communication abilities, displaying expertise in utilizing Microsoft Office suites
• Proficiency in Excel would be beneficial
• Possession of relevant industry qualifications, preferably including at least one R0 exam, would be highly advantageous