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Job Description

Company and Role Overview 

This newly established position will supervise our outsourced IT partnerships and spearhead the execution of internal IT initiatives throughout the organization. It presents an excellent opportunity within a nurturing work atmosphere to assume leadership of the IT function, aiding our expanding staff in managing their IT needs whether they are working remotely or in the office. The role entails overseeing daily IT operations, providing support for software and hardware, conducting IT inductions, and facilitating home office setups. Primarily stationed at our London and Surrey offices, there is flexibility aligned with our hybrid working approach. The position reports to the Head of IT & Marketing and will collaborate closely with our Operations Director, Chief Operating Officer, and external IT support provider, Krome Technologies. We seek a candidate showcasing a robust work ethic, excellent communication abilities, high productivity, and a commitment to delivering exceptional client service. This role is ideally suited for someone who is hands-on, pragmatic, and naturally tech-curious, capable of working autonomously with confidence. Essential qualifications include prior experience in a fast-paced, demanding setting.


  • Overseeing IT tickets and coordinating with our outsourced IT provider to ensure timely resolution within agreed KPIs, including appropriate escalation when necessary, and handling related communications with users
  • Handling maintenance and support for mobile devices, working closely with third-party support providers and managing internal support matters
  • Administration of IT invoices
  • Ensuring timely completion of key deadlines and delivery of key priorities; organizing coverage/providing comprehensive handovers in case of absence potentially impacting delivery deadlines
  • Oversight of domain management


  • Possess at least 3 years of hands-on experience in IT project support roles, including collaborating with third-party IT support
  • Demonstrated involvement in managing or executing IT projects
  • Previous experience within a comparable-sized organization would be beneficial, along with familiarity working in the financial services sector

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