Registrations Advisor
Job Description
Company and role overview
Our client in the health sector is searching for an experienced Registration Advisor to join their active team. The role will entail a lot of administrative duties such as handling calls, processing applicants and maintaining paper and electronic systems, ensuring information is kept up-to date. The candidate will liaise with other members in their department and provide an efficient service to all customers.
Main responsibilities
- Administrative duties such as handling a high-volume of calls, registration processes, responding to written/emails and enquiries
- To enter applicants’ data on to the internal systems and ensure that applications are processed and forwarded for external assessment
- To interpret assessment decisions based upon the current guidelines, making judgements, and providing feedback on recommendations relating to the relevant standards.
- Ensure senior members of staff are informed on verification or assessment issues
- Mentor/train members of the team, with support.
- Represent relevant departments in events and meetings where appropriate
- To arrange assessment/training days and ensure they run smoothly
Requirements
- A minimum of 5 GCSEs grades A – C including English and Maths
- Experience handling a busy telephone line, responding to enquiries successfully and providing a quality customer service.
- Excellent verbal and written communication skills, including the ability to liaise effectively with stakeholders
- Ability to act as an expert when dealing with colleagues, the public, applicants, registrants, and employers, supporting registration Partners and mentoring new Registration Advisors.
- administrative skills including the ability draft correspondence and reports
- A professional approach to work, flexible and organised manner
- Passionate about customer service, and able to demonstrate proven methods of inspiring, creating, and implementing change to existing process.
- Demonstrated ability to work using own initiative.
- A team player, supporting colleagues and contributing to discussions
- Knowledge/experience using Microsoft Office packages
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Company and role overview
Our client is a leading education provider across the UK and is currently in the market for an Area Manager to come and join their busy team! The candidate will work closely with clients/instructors reviewing and providing support and guidance when necessary as well as regular study centre/franchisee visits to support them in success.
Main responsibilities
- Guarantee the client meets the instructional and operational quality standards, enabling them to meet growth and achievement targets.
- To initiate, develop and maintain effective working relationships with all Instructors, throughout the assigned geographical area.
- To consistently maintain an effective, regular, study centre visit schedule the clients ensuring necessary information is shared i.e., current performance levels, proposals, and guidance information on improvement areas.
- Ensure responsibility for managing your own geographical area in line with company policies, procedures, and objectives.
- To develop, present and implement a full area annual strategy and action plan to senior management and ensure objectives are fully met within the agreed timescales.
- Organising and facilitate training/workshops, presentations and meetings that meet the needs of both franchisee and client.
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- To produce, monitor and review accurate records including statistical information as and when required.
- Liaise with senior management team to recognise any issues regarding study centre improvement within your geographical area to develop and implement positive change.
Requirements
- A bachelor’s degree or equivalent such as Professional Graduate Certificate in Education (UK)
- GCSE grade’s B in Maths and English (or equivalent)
- Fluent in both written and verbal English
- Proven successful experience in a corporate environment
- Strong presentation, and communication, and negotiation skills.
- Experience of working to deadlines and managing varied tasks.
Company and role overview
Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.
Main responsibilities
- Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
- Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
- Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
- Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
- Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
- Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
- Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
- Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
- Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
- Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.
Requirements
- Educated to degree level or relevant knowledge and experience
- Experience of managing people and resources or investigation responsibilities
- Experience of working within, and applying, a framework of legislation and defined policies and guidance.
- Experience of monitoring a team, objectives, and performance indicators.
- A high level of written English and verbal communication skills.
- Experience of responding to multiple stakeholders needs and complex circumstances
- Demonstrated ability to work effectively within a team and support and coach others.
- Strong analytical, critical examination and problem-solving skills.
- Knowledge of investigative methods and rules of evidence.
Company and role overview
Our client is one of Europe’s foremost economics consultancies and they are currently in the market for PA to Partner’s to come and join their busy team! The candidate will be responsible for the day-to-day effective and efficient management of the Partners’ inboxes in line with the company service models.
Main responsibilities
- Responsible for the daily management such as, scheduling meetings, preparing briefing packs, assisting with management of workload that all staff responsibilities are undertaken.
- Acting as the main point of contact for Partners at times through a range of media, including direct liaison with clients and client correspondence.
- Ensuring that all confidential company issues are dealt with in the appropriate manner.
- Supporting corporate responsibilities, ensuring that matters are dealt with in a timely and sensitive manner to maintaining successful working relationships.
- Developing and maintaining a strong working relationship with the Partners through regular meetings, ensuring a good understanding of their corporate and client responsibilities.
- Drafting and sending correspondence and documentation using Word, Excel and PowerPoint, confirming the Partner’s personal style.
- Taking minutes for regular meetings and following up on actions before the next meeting.
- Ensuring all travel arrangements (UK and international) are organised efficiently.
- Arranging external and internal meetings.
- Liaising with staff across the business regarding current and ongoing project work in order to maintain records.
Requirements
- Previous PA experience.
- Exceptional communication and interpersonal skills.
- Proficient in Word, Excel and PowerPoint.
- Willingness and ability to work flexibly to meet the needs of the Partner and the wider business.
Company and role overview
Our client is currently in the market for a Graduate Registrations Advisor to come and join their busy team. The Graduate will be required to respond to registration enquiries both on the telephone and in writing from stakeholders. As well as a lot of administrative duties such as handling calls, processing applicants and maintaining paper and electronic systems, ensuring information is kept up-to date.
Multiple positions available – permanent, temporary and contact!
Main responsibilities
- To handle a high volume of complex calls, registration processes and other admin duties.
- To undertake the administration of the entire Registration process.
- To enter applicants’ data on to the internal systems and process applications for external assessment efficiently.
- To interpret assessment decisions based upon the current guidelines, making judgements, and providing feedback on recommendations relating to the relevant standards.
- To respond to complex email and written enquiries.
- To contribute to and assist in projects relating to the Registration Department as and when needed.
- Represent relevant departments in events and meetings where appropriate
- To arrange assessment/training days and ensure they run smoothly
Requirements
- Educated to a Degree Level
- Excellent written and verbal communication skills
- Experience in customer service, call handing or administration
- Knowledge and/or experience using Microsoft Office
Company and role overview
Our client is currently in the market for a Digital Learner Producer to come and join their busy team! The candidate will work with stakeholders across the various departments and be supported by a group of consultants with expertise in online learning and digital development to evolve the companies online offers.
Main responsibilities
- Implement the recommendations from the school’s recent digital audit to drive forward development of digital learning user experience
- Coordinate delivery of new digital learning approaches and online resources
- Ensure underlying systems and processes are streamlined
- Advise and coordinate procurement of new digital learning equipment and services as appropriate
- Manage and assist with workshops, ideation and other pre-production work
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- Assist the Director of Education with development of training resources for students and staff
- Feed into the creation of rich promotional content for marketing new online resources
- Provide data to feed into quarterly progress reports for senior management and funders and formal success measurement processes
Requirements
- Knowledge of the potential of the web and digital technologies to enhance learning for different audiences
- Experience of developing high quality online learning content
- Direct experience of the technical and logistical issues involved in managing live online engagement
- Excellent communication and interpersonal skills, with ability to collaborate effectively with a range of different stakeholders
- Ability to write clearly and present information in a professional manner
Company & Role Overview
Our client a registered charity in the health care sector is seeking a hardworking Graduate Helpdesk Administrator to come and join their team. The role will be a Temporary contract, hybrid working. The candidate will need to be immediately available.
Deadline for applications is Thursday 4th August.
Main Responsibilities
- Be first point of contact for colleagues and clients
- Handling a high volume of calls from internal and external stakeholders
- Training and giving advice on using the IT platforms
- Responsive in troubleshooting and resolving issues
- Providing excellent customer service and a high level of professionalism
Requirements
- IT literate and comfortable getting up to speed quickly in using new IT software
- Good knowledge and understanding of computer hardware and browser settings.
- Able to diagnose and resolve a range of basic IT issues with audio / video / screen resolution
- Good verbal and written communication skills (highly intelligible English speaking is essential)
Company and Role Overview
Our clients who is an education provider is looking for a skilled Head of Finance to come and join their busy team. The aim of this role to manage the efficient and accurate processing of all daily accounting transactions and financial information. The position will also be accountable to the Trust Company Secretary for Trust level financial management and reporting.
Key responsibilities for this role will include financial planning, reporting and control; liaison with Auditors and Bankers and supporting the development of financial management across the School, College and Trust.
Main responsibilities
- Provide robust, expert financial support and advice to the School Bursar and College Bursar, leadership teams and Finance and General-Purpose Committees.
- Deputise for the School Bursar or College Bursar on financial matters as required.
- Work closely with the leadership teams to ensure that our financial systems and processes are agile, providing support and guidance to colleagues in using them.
- Monitor performance and ensure financial KPI’s and targets are met or exceeded.
- Provide financial modelling and impact analysis e.g., inflation, activity projections.
- Ensure monthly, quarterly, and annual financial reports are provided to managers.
- Annual statutory consolidated financial reporting, in line with charities SORP, ensuring successful audits and timely compliance with all annual returns.
- Ensure that all process and procedures and arrangements are in place for detecting and reporting fraud and support any investigative procedures as required.
- Manage consultants and other third-party contractors as required.
- Provide leadership to enhance ways of working as a team, providing high quality advice and levels of service to the organisation.
Requirements
- Track record of leading a successful finance team, managing a high-calibre, multi-disciplinary and multi-site team to deliver against demanding timescales.
- Excellent analytical and reasoning skills.
- Proven experience of developing financial models, operating principles, and managing complex budgeting and reporting processes.
- Demonstrable experience of working at a strategic level and being responsive to change.
- Experience of developing finance practice and making improvements to service delivery.
- Proven project and team management capability.
- Qualified Finance professional: ACCA, ACA or CIMA.
