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Case Officer
Job Description
Company & Role Overview
At TGP recruitment, we are actively searching for a full-time Case Officer for a company in the health and social care industry. The purpose of the role is to perform evaluations to support the ethics of cases and passing them onto the relevant bodies for review, this can include the processing and assessment of high-risk cases. This position will involve elements of hybrid working; however, the office is based in Southeast London.
Main Responsibilities
- Examining a wide caseload and processing the cases promptly through to the next steps of the evaluation.
- Managing enquiries and information for the sequential bodies conforming with the standards set by the company and key performance indicators
- Collaborate with external stakeholders to ensure that your cases are processed to a high standard
- Provide risk assessments of cases and guarantee the quick procession of high-risk cases are acknowledged and delt with according to the set standards and key performance indicators
- Make accurate evidence-based decisions in the evaluation of cases, considering any changes in evidence for fairness in decision
- Make use of a variety of communication tools such as phone calls, emails, letters to provide an excellent level of customer service
- Understand the importance of security obligations for information to be handled by the company
- Any other reasonable responsibilities required to support the organisation
Important Requirements (Essential)
- Relevant degree-level qualification and/or relevant experience in the sector
- Experience in managing a wide range of duties and working with company policy
- Excellent written and verbal communication skills
- Understand the need of communicating with sensitivity in difficult situations
Requirements (Desirable)
- Experience in producing accurate evaluations based on empirical evidence
Salary: £33,000 per annum (Circa)
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- Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
- Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
- Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
- Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
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- Educated to degree level or relevant knowledge and experience
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- A high level of written English and verbal communication skills.
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