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Case Officer

£ 33,000 - £ 33,000 per a:1:{s:8:"en_title";s:6:"annual";}

Job Description

Company & Role Overview

At TGP recruitment, we are actively searching for a full-time Case Officer for a company in the health and social care industry. The purpose of the role is to perform evaluations to support the ethics of cases and passing them onto the relevant bodies for review, this can include the processing and assessment of high-risk cases. This position will involve elements of hybrid working; however, the office is based in Southeast London.


Main Responsibilities

  • Examining a wide caseload and processing the cases promptly through to the next steps of the evaluation.
  • Managing enquiries and information for the sequential bodies conforming with the standards set by the company and key performance indicators
  • Collaborate with external stakeholders to ensure that your cases are processed to a high standard
  • Provide risk assessments of cases and guarantee the quick procession of high-risk cases are acknowledged and delt with according to the set standards and key performance indicators
  • Make accurate evidence-based decisions in the evaluation of cases, considering any changes in evidence for fairness in decision
  • Make use of a variety of communication tools such as phone calls, emails, letters to provide an excellent level of customer service
  • Understand the importance of security obligations for information to be handled by the company
  • Any other reasonable responsibilities required to support the organisation


Important Requirements (Essential)

  • Relevant degree-level qualification and/or relevant experience in the sector
  • Experience in managing a wide range of duties and working with company policy
  • Excellent written and verbal communication skills
  • Understand the need of communicating with sensitivity in difficult situations


Requirements (Desirable)

  • Experience in producing accurate evaluations based on empirical evidence


Salary: £33,000 per annum (Circa)

  • Deputy Manager

    Role Overview

    Our client is currently in the market for a Deputy Manager to come and join their busy team! The successful candidate will support and manage the staff to enable them to meet the needs of the children and young people, managing child protection concerns and complaints and participating in reviews to provide the best outcome for everyone.


    • Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
    • Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
    • Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
    • Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
    • Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people
    • Assisting with the recruitment and retention of staff, including induction training for new staff into the home
    • Providing consultation and informal advice and support to staff in relation to day-to-day matters
    • Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary
    • Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records
    • Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
    • Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards


    • Knowledge of the Children Act and other relevant legislation
    • Diploma L3 Residential Childcare (or equivalent)
    • Willingness to complete Diploma L5 L&M in H&SC
    •  Knowledge of CHR 2015 and the QS
  • HR Generalist

    Role Overview

    Our client is currently in the market for a HR Generalist to come and join their busy team! The successful candidate will support the overall recruitment process, induction and performance management of their team! As well as ad hoc duties.


    • Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
    • Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
    • Take part in interview panels when required and arrange candidate feedback upon request.
    • Undertake reference and document checks and prepare employment contracts, based on existing templates.
    • Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
    • Participate in international HR onboarding activities.
    Performance Management:
    • Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
    • Prepare reports on performance for the Country Manager to review.
    Learning and Development:
    • Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
    • Create a centralized hub for all training measurement reporting and recording.
    • Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.
    Employee Relations:
    • Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
    • Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
    • Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
    • Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.
    • Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
    • Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
    • Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
    • Administer the exit process for leavers, including exit interviews and return of company property.
    • Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
    • Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.
    • Meet with HR Manager for the purpose of regular supervision and appraisal.


    • Educated to Degree level or relevant HR Certification or Experience.
    • Proven experience of HR Generalist roles
    • Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
    • Excellent administration and organisational skills.
    • Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.
  • Case Manager

    Company and role overview

    Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.


    Main responsibilities

    • Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
    • Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
    • Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
    • Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
    • Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
    • Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
    • Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
    • Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
    • Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
    • Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.



    • Educated to degree level or relevant knowledge and experience
    • Experience of managing people and resources or investigation responsibilities
    • Experience of working within, and applying, a framework of legislation and defined policies and guidance.
    • Experience of monitoring a team, objectives, and performance indicators.
    • A high level of written English and verbal communication skills.
    • Experience of responding to multiple stakeholders needs and complex circumstances
    • Demonstrated ability to work effectively within a team and support and coach others.
    • Strong analytical, critical examination and problem-solving skills.
    • Knowledge of investigative methods and rules of evidence.