Interview Questions

Company & Role Overview

Our client is a registered charity in the health care sector seeking a Graduate to come and join their team as an IT On-boarding and Support Assistant. The aim of this role is to provide onboarding and IT support to successfully deliver the online clinical examinations. This role will be home based so it is important to have a quiet environment to work from, a reliable internet connection and IT equipment to work from.

The role will be a FTC  from 12th August - 17th September 2021. Working 18 hours per week based on shift patterns
 

Main Responsibilities

• To deliver onboarding training to candidates and examiners
• To develop a detailed understanding of the exam, how it is delivered online, the platform functionality and to be able to answer frequently asked questions from candidates and examiners
• To talk candidates and examiners calmly through the system features and functionality
• To proactively contact candidates by phone that have not turned up for their appointments
• To talk them through the login process and conduct onboarding
• To contact examiners to book appointments for them to go through the onboarding process
• To troubleshoot and problem solve issues experienced during the onboarding process, for
• example screen resolution, resolving audio, video and connection issues.
• To answer inbound IT support inquiries received into the IT support helpline, diagnose
• and resolve issues
• To engage proactively in the IT support chat group during the exams period and follow
• communication processes
• To communicate clearly and concisely to the operations team regarding the status of resolving issues
• To undertake any other duties related to the job purpose and which may be necessary in the college’s work

Requirements

• IT based degree (Computer Science/ Information Technology etc.)
• IT literate and comfortable getting up to speed quickly in using new IT software
• Good knowledge and understanding of computer hardware and browser settings.
• Able to adjust and optimise settings across a range of browsers and operating systems
• Able to diagnose and resolve a range of basic IT issues with audio / video / screen resolution
• Good verbal and written communication skills
• Confident using the phone to communicate - some candidates will not have English as a first language and will be sitting the exam from overseas so clear, highly intelligible English speaking is essential
• Ability to talk calmly through system features and functionality
• Proactive and responsive in troubleshooting and resolving issues
• Good customer service skills and a high level of professionalism

Company & Role Overview

Our client is a registered charity in the health care sector seeking a Graduate to come and join their team as an IT On-boarding and Support Assistant. The aim of this role is to provide onboarding and IT support to successfully deliver the online clinical examinations. This role will be home based so it is important to have a quiet environment to work from, a reliable internet connection and IT equipment to work from.

The role will be a FTC  from 12th August - 17th September 2021. Working 18 hours per week based on shift patterns
 

Main Responsibilities

• To deliver onboarding training to candidates and examiners
• To develop a detailed understanding of the exam, how it is delivered online, the platform functionality and to be able to answer frequently asked questions from candidates and examiners
• To talk candidates and examiners calmly through the system features and functionality
• To proactively contact candidates by phone that have not turned up for their appointments
• To talk them through the login process and conduct onboarding
• To contact examiners to book appointments for them to go through the onboarding process
• To troubleshoot and problem solve issues experienced during the onboarding process, for
• example screen resolution, resolving audio, video and connection issues.
• To answer inbound IT support inquiries received into the IT support helpline, diagnose
• and resolve issues
• To engage proactively in the IT support chat group during the exams period and follow
• communication processes
• To communicate clearly and concisely to the operations team regarding the status of resolving issues
• To undertake any other duties related to the job purpose and which may be necessary in the college’s work

Requirements

• IT based degree (Computer Science/ Information Technology etc.)
• IT literate and comfortable getting up to speed quickly in using new IT software
• Good knowledge and understanding of computer hardware and browser settings.
• Able to adjust and optimise settings across a range of browsers and operating systems
• Able to diagnose and resolve a range of basic IT issues with audio / video / screen resolution
• Good verbal and written communication skills
• Confident using the phone to communicate - some candidates will not have English as a first language and will be sitting the exam from overseas so clear, highly intelligible English speaking is essential
• Ability to talk calmly through system features and functionality
• Proactive and responsive in troubleshooting and resolving issues
• Good customer service skills and a high level of professionalism

Company & Role Overview

Our client is a registered charity in the health care sector seeking an organised project manager for planning, delivery and evaluation of projects within an existing UK wide programme, and more wide-scale strategies.

Main Responsibilities

• Deliver elements of the programme, in line with contractual requirements and to satisfaction of key stakeholders
• Leading development, implementation and monitoring of sub-contracts for the provision of data collection and statistical support
• Delegation of tasks
• Act as a positive role model for the team, encouraging best practice
• Assess and manage risks, creating mitigation strategies
• Updating and production of planning documents, with clear deadlines and timescales
• Improving efficiency and turnaround time for project outputs
• Ensuring projects are maintained within legislative requirements and policy
• Oversee financial security of the programme, including budget management
• Identify funding opportunities, submitting proposals to new funders
• Ensuring effective planning and delivery ofmeetings, including evaluation and feedback analysis
• Attending meetings and conferences, encouraging participation in audits
• Ensuring confidentiality of health records and stored personal data, GDPR compliance
• Any other duties may be reasonably expected

Requirements

• Educated to degree level (relevant to public health)
• Experience using SPSS Software
• Project management qualification (PRINCE2 or similar)
• Complex project delivery experience, overseeing development of detailed plans and control processes
• Experience and understanding of managing clinical audit/research data within legal frameworks
• Line management and leadership experience
• Experience in clinical research, clinical audit or healthcare setting
• Financial management/analysing budgets
• Advanced proficiency in MS Office

Company & Role Overview

We have an exciting opportunity for a Recruitment Consultant to join our ever-growing Recruitment department in Aldgate, London.

Your main responsibilities as a Recruitment Consultant is to Provide effective, high quality, effective recruitment. To ensure that our service remains fully compliant recruitment support to organisations across the UK.

21 days holiday plus 8 days bank holidays, 5% employer pension contribution, Employee Assistance Programme, Access to discounts)

Main Responsibilities

• Full ownership of 360 recruitment process for specified region (subject to change)
• Liaise with Operations Managers/ hiring manager on recruitment request
• Set vacancies live on and post adverts on various relevant platforms
• Use various platforms to proactively headhunt candidates, including social media platforms - Facebook, LinkedIn etc.
• Conduct telephone interviews for potential care staff which involves asking a set of scripted questions to find out people’s attitudes towards elements of the role, recording responses electronically
• Coordinating interview schedules and feedback with Operations Managers on a day to day basis
• Responsible for the efficient collection and collation of the required compliance documentation for all candidates recruited by the company
• Responsible for the efficient and effective candidate journey, upholding the Employer Brand
• Keeping the ATS up to date with relevant information and changes
• Regularly liaise with the Operations team to communicate, monitor and update recruitment needs and progress
• Carrying out a set number of telephone interviews and offers, to meet agreed weekly/monthly KPI’s, as outlined by your line manager
• Develop strong relationships with Operations Managers and key stakeholders to maximise the effectiveness of the recruiting process
• Research competitors and develop good understanding of your clients/ the market, in specified region
• Maintain and create relevant reports in accordance with all elements of the role in liaison with the Recruitment Management
• Maintain an up to date knowledge of CQC standards
• Maintain an up to date knowledge of Immigration laws
• Maintain an up to date knowledge of discrimination laws
• Maintain an up to date knowledge of the Disclosure and Barring Service

Requirements

• Experienced and proficient in the use of the Microsoft packages including Excel, PowerPoint and Word;
• Understanding of the HR information requirements related to the recruitment process;
• A good knowledge of recruitment policies and procedures, employment legislation, employment checking;
• Previous experience of the recruitment process;
• Previous experience of telephone interviewing from design to selection;
• Proven customer service background;
• Confident and professional communicator with staff at all levels;
• Understanding of employment law and how it relates to recruitment;
• Ability to work under pressure and to deadlines;
• Motivation, focus, consistency, accuracy to detail and strong time management skills;
• A Professional, polite and courteous telephone manner with excellent communication and listening skills;
• Previous experience of organising assessment days (Desirable)
• Relevant qualification in support of your recruitment experience (Desirable)

Company & Role Overview

Our client is a non-profit organisation with a passion for increasing the standards of healthcare provision in the UK. This organisation is committed to learning and developing opportunities to support building your skills and career with some fantastic benefits. Our client is looking for an experienced Head of Policy professional to come and join their team. The aim of this role is to manage company policies in line with the organisations regulations. 

Main Responsibilities

• Own and keep under review regulatory framework, overseeing the development of regulatory standards, guidance and policy, ensuring relevant
• Build and oversee mature and productive relationships with key stakeholders and support achievement of wider strategic objectives
• Ensure the organisations framework standards are met
• Maintain a broad and deep key understanding of relevant policy, governmental and societal developments
• Providing clear and relevant briefings for senior leaders and ensuring an effective and agile organisational response
• Liaise closely with colleagues from across the organisation and relevant suppliers
• Work closely with Professional Liaison and Communications colleagues to ensure our standards are accessible and understood
• Provide thought leadership in regulations through an ongoing programme of publications and external engagements including promoting at conferences, meetings, working groups and other events
• Scope and delegation
• Responsible for the Policy and Strategic Relationships Department
• Manage Departmental budget operating within the budgetary limits and in accordance with financial policies, including preparing annual budgets, engaging suppliers and approving and monitoring expenditure.
• Deputise for the Executive Director of Professional Practice and Insight of absence as required.
• Model expected behaviours in delivering to the values of the organisation, including championing equality, diversity and inclusion in all you do
• Be accountable for a proactive approach to risk management and adherence to governance protocols ensuring risks and issues are assessed, reported and, where appropriate, escalated

Requirements

• Educated to a degree level or have equivalent skills & knowledge
• Background in regulation or healthcare profession
• Development of policy and guidance, preferably within a regulatory setting and/or the public sector
• Experience of developing and implementing a stakeholder management building effective with both internal and external stakeholders
• In-depth knowledge of policy environments
• Excellent oral communication skills
• Proven influencing and negotiation skills to build strategic coalitions to deliver improvements
• Strong personal commitment to equality, diversity and inclusion and ability to embed these values at the heart of policy work
• Professional Legal Qualification (Desirable)

Company & Role Overview

Our client is a leading firm based in the City of London who are looking for a bright and committed self-starter to support all aspects of marketing and branding.

Main Responsibilities

• Oversee campaigns and produce marketing materials through graphic design platforms.
• Organise and maintain documents, including brand folders.
• Create and develop print branded materials and work with graphic designers.
• Regulating the website and working with the Web Developer.
• Manage print advertising and create high quality ad graphics.

Requirements

• Experience in both marketing and graphic design
• Confident in creating content using graphic design platforms and WordPress and managing creative projects
• Strong team player
• Exceptional written and oral communication skills

Company & Role Overview

Our client is a leading firm based in the City of London who are looking for a bright and committed self-starter to manage all aspects of their press.

Main Responsibilities

• Manage the Press Office and be responsible for functions, including distribution lists and media responses.
• Communicate the brand through both creating content, including writing exceptional press releases and requesting assets for campaigns.
• Monitor and research the media to identify opportunities.
• Oversee all PR strategies and create a strategy for media relations.
• Work with the marketing team to ensure that online content is executed in the style and tone of the brand.
• Be involved in preparing and delivering press events

Requirements

• Experience in a Press Officer role is ideal
• Experienced in producing and executing media coverage and successfully managing media relations by forming strong relationships with third parties
• Thorough knowledge of media channels
• Able to effectively communicate in an influential and impactful way, both written and orally.
• Previous experience with PR software
• Both in-house and agency media relations experience is desirable, but not essential.

Company & Role Overview

Our client is a leading firm based in the City of London who are looking for a bright and committed self-starter to be responsible for all things social media.

Main Responsibilities

• Developing social media strategies

• Taking full responsibility for all of the Group’s social media channels and websites

• Keeping up to date with current affairs/the news so that we can actively partake in discussions and posts via social media to stay relevant.

• Being responsible for the brand image through developing content; this can include creating videos and graphics. You will need to reach out to all areas of the organisation to find the content and stories.

• Create and develop print branded materials and work with graphic designers.
  Supporting events by creating digital campaigns and strong coverage
   

Requirements

• Proven experience of managing social media content calendars, including generating ideas and creating content

• The knowledge of how to tailor posts to each different platform

• Previous experience with social media management tools, management systems and GoogleAnalytics

• Media relations experience is desirable, but not essential

Company & Role Overview 
Our client is one of the UK's leading beverages company and are looking for an enthusiastic Digital Marketer to join their dynamic team in Essex
 

Main Responsibilities

• Producing creative content for social media platforms 
• Researching and keeping up-to-date with trends in the drinks or fashion world
• Running the social media platforms, including Facebook, Instagram, Tik Tok and Pinterest
• Working with the Social Media Executive and Digital Marketing Executive to develop engaging social media banners and email campaigns

Necessary Skills

• Experience working in digital marketing, in particular working in a retail/ecommerce environment is desirable
• Experience creating content for different platforms
• Good at selecting lifestyle images
• Excellent team player 
• Outgoing with innovative ideas