About Nathan

Role Overview

Benefits

• 25 days holiday allowance, ensuring you have ample time to relax and recharge.
• Your birthday off to celebrate and enjoy a special day.
• Holiday purchase scheme to give you the flexibility to tailor your time off.

• Totally remote working for those who prefer the flexibility of working from anywhere in the UK.
• Choice of two offices (Maidenhead and Newcastle upon Tyne) for employees who prefer a hybrid setup, combining office and remote work.

• Generous company pension plan to help secure your future.
• Sick pay to support you during unforeseen circumstances.
• Death in service benefit, providing peace of mind to your loved ones.

• Access to a range of courses for personal and professional growth, empowering you to reach your full potential.

• Reimbursement for routine health treatments, including dental, opticians, and health screenings.
• 24/7 access to online private GPs, ensuring you can seek medical advice anytime, anywhere, with a worldwide prescription delivery service.
• A wealth of well-being content in various formats, offering everything from meditation to yoga, promoting a healthy work-life balance.
• Thousands of discounts on everyday purchases, covering popular retail stores, days and nights out, gym memberships, and online workout classes.
• At our client's company, they believe in fostering a positive and supportive work environment. Their benefits package is designed to prioritise your well-being, professional growth, and work-life balance, regardless of your work style preferences. Whether you choose a hybrid or remote setup, they are committed to providing you with the tools and resources needed to thrive both professionally and personally.

Responsibilities

• Lead and manage the DevOps team, offering guidance, mentorship, and remaining hands-on.
• Manage and maintain the application infrastructure, including cloud-based services (Microsoft Azure & some AWS), servers, databases, and networks.
• Design, implement, and manage software deployment processes, including Continuous Integration and Continuous Deployment (CI/CD) pipelines.
• Collaborate with development and support teams to monitor environment security, performance, and reliability, proactively implementing improvements.
• Ensure system security and compliance by following best practices and standards, including timely testing and deployment of security patches.
• Collaborate with development teams to identify and resolve issues, implement new features, and enhancements.
• Develop and maintain documentation for systems and processes.
• Stay updated with industry trends and technologies, suggesting new tools and methodologies to improve software delivery.
• Manage release guidelines, scheduling release windows, and related activities.
• Ensure timely and smooth project deployment within timelines, budget, and requirements.
• Oversee risk management of environments and deployment processes, providing guidance to mitigate potential risks. Participate in technology and design discussions.
• Identify opportunities for automating build, pipeline, and deployment processes and advocate for automation.
• Provide technical support for testing, staging, and production environments.
• Accurately track projected and actual costs for environments, ensuring value for money and being accountable for the hosting budget.
• Own, test, and update the disaster recovery plan with detailed RTO and RPO targets.

• Expertise in developing, deploying, and managing CI/CD pipelines, along with proficiency in tools such as GitHub, Jira, etc.
• Excellent knowledge of core networking technologies, including routing, firewalls, DMZ's, encryption, and VPN.
• Ability to create technical plans, provide accurate work estimates, and manage multiple tasks and projects with attention to detail.
• Experience and expert-level knowledge of Source Code Management, Configuration Management, CI/CD, Continuous Testing / Automation, and Continuous Monitoring.
• Effective communication skills, both face-to-face and in writing, with the ability to listen carefully and guide teams toward optimal solutions.
• Familiarity with development, likely to have previously worked as a developer.
• Knowledge of scripting and automation tools, such as Bash, Python, and PowerShell.
• Good understanding of database administration, specifically Microsoft SQL Server and/or MySQL.

Role Overview

Responsibilities

• Planning of transport for future dates including entering transport requests into the computer system.
• Responsibility for the scheduling and control of ambulance services resources, including volunteer car service drivers for the current day, re-arranging schedules where necessary.
• Liaises between hospital staff, communications centres, transport offices and ambulance crews to ensure patients are conveyed in the most effective and efficient manner, and the service level agreement is maintained at all times.

• Assists Ambulance Car Service drivers with any problems or queries they may have and liaise with the Operations Resource Coordinator.

• Keeps records of all patient arrival and departure times at the hospital.
• Deals with enquiries / complaints from designated hospitals and patients concerning ambulance transportation.
• Assist in the monitoring analysis of the service level agreement and liaise with the Customer Service Manager in providing a focused and reliable patient transport provision.

• Assist the Non-Emergency Services Quality and Complaints Manager as appropriate.
• 1ISO 9001 / 2000 – Ensure that all documentation is completed in accordance with this standard. Assist as required in the completion of internal ISO 9001 / 2000 audits.
• Undertake the training of new staff.
• Manages leave requests and absence management for Patient Liaison Assistants.

Requirements

• Flexibility: The postholder may work at any of the Trust’s sites in line with service needs
• Excellent spoken and written English, including telephone manner and face-to-face communication skills
• Good verbal and non-verbal communication and organisational skills
• IT literate
• Experience in a similar role (desirable)

Role Overview

Responsibilities

• Providing overflow assistance to clients via phone, webchat, and email
• Manage the escalation process for tickets that require technical input
• Conduct refresher training sessions for our clients and provide training for newly onboarded contractors (both over the phone and online)
• Manage team resources to identify busy periods on phone, email, and chat
• Identify opportunities for software automation to reduce support intervention where unnecessary
• Act as an escalation point of contact for unsatisfied customers
• Direct line management of 6 individuals in the Customer Support team (which may expand)
• Assist the team in investigating and documenting live bugs and issues to be escalated
• You will work on becoming a Super User for all our products (training will be provided)

• Ensure the team is up to date on their product knowledge, and document troubleshooting guides as necessary for new features
• Monitor, measure, and manage team performance to meet client SLA and company KPIs via Zendesk reports

• Escalate large client projects to the customer success or implementation team
• Adhere to our ISO 27001 guidelines to safeguard our brand.

Requirements

• Excellent written and verbal communication – you will be in control of the public voice of the company to our customers
• Data management and analysis skills, such as use of Excel
• Quick and avid learner (and continue to learn) new software quickly.
• Experience in a Leadership role – you need to be able to delegate complex issues and explain, coach and train the team to investigate and resolve problems themselves

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health insurance coverage
• Generous vacation and paid time off
• Retirement savings plan with company match
• Professional development opportunities and training programs
• Flexible work schedule and remote work options
• Fun and inclusive company culture with regular team events

Role Overview

Responsibilities

• Manage multiple projects concurrently and develop high-level plans, taking into account strategic objectives and other project dependencies.
• Analyse options and make recommendations while managing project activities day to day.
• Develop and continuously improve project management procedures to ensure the successful delivery of projects.
• Build and develop effective relationships with business, support function, and 3rd party stakeholders to facilitate project delivery.
• Produce project reports on time and to the detail and frequency required while reporting to Programme and Project Boards and Directors as required.
• Manage project teams comprising of varying roles.
• Direct business projects on using IT solutions that meet the tactical and strategic goals of the organisation.
• Undertake other duties appropriate to the grade, as required by the Director.

Requirements

• Bachelor's degree in a relevant field
• At least 3 years of experience in project management and business analysis
• Strong knowledge of project management methodologies (e.g., PRINCE2, Agile)

• Strong interpersonal and communication skills

Role Overview

Responsibilities

• Working closely with developers, product, and business owners to guarantee quality.
• Collaborate with a range of third parties such as digital agencies to ensure a one-team efficient and successful testing regime.

• Reviewing user stories/requirements and working with team members and the business users to provide feedback.
• Creation of test cases, test data and designs using tools such as TestRail, Xray, or Zephyr
• Carry out testing as per the defined procedures using tools such as Selenium, Katalon, or TestCafe
• Participate in walkthroughs of testing demos!
• Continuous improvement and refinement of automation scripts to be run pre/post Salesforce and other third-party application upgrades using tools such as Jenkins, CircleCI, or similar.
• Raise and support issues and defects to their resolution using tools such as Jira, Trello, or similar.
• Support with investigating BAU issues

• Assess project risks, issues, and develop resolutions to meet productivity quality and delivery goals.
• Escalate test and/or release contention issues to the project teams.
• Ensure that test environments are maintained and remain ‘fit for purpose’ for the programme of project deliverables.
• Provide cover in the case of absence of the Test Manager

Requirements

• Must be ISTQB/ISEB certified in Software Testing
• Experience in automation and optimizing test suites using tools such as Selenium, Katalon, or TestCafe
• Experience using test management tools such as TestRail, Xray, or Zephyr
• Thorough knowledge and understanding of SDLC.

Role Overview

Our client is currently in the market for a Technical Architect to come and join their busy team! The successful candidate will competent in using a range of languages/software’s to support the company that's changing the way software development is approached. The role will require working with coding and tools to ensure best practices are followed and code quality gates are achieved.
 

Responsibilities

• Inspire our network of developers to use and understand the Builder platform and tooling.
• Ensure code quality and best practices are followed across all assigned projects.
• Identify process improvement areas and drive innovation in automating parts of the SDLC.
• Assist with capturing technical customer requirements and presenting solutions to enterprise customers.
• Act as the final checkpoint for new developers joining our platform.

Requirements

• Proven experience with a wide range of web, backend, or mobile technologies
• Competency in one of the following languages: Ruby, React, React Native
• A proven track record of designing scalable and maintainable technical solutions.
• Experience coordinating development efforts across multiple managing projects in parallel.
• Experience working with offshore/outsourced developers across different time zones.
• Experience with creating documentation, unit tests, integration tests, security, and load tests.
• Solid understanding of GitOps principles.

Benefits

• Performance-based bonus to motivate you to achieve more.
• Employee Stock Option Plan that gives you the opportunity to own a part of the company.
• Private health plan to keep you healthy and happy.
• 26 days of holiday to relax and recharge.
• Hybrid and remote working options that provide flexibility and work-life balance.

Company and Role Overview

Main responsibilities

• Focus on our KPI of 100% on time delivery to ensure goods are delivered on time from supplier to customer correctly, in line with critical path and customer expectations.
• Coordinate with the supply chain team to ensure purchase orders are on track to deliver customer orders.
• Carefully manage the shipment schedule with suppliers and supply chain to ensure on time delivery, delivering to across FOB, Ex-Works, and domestic order requirements. 
• Work with our factories to ensure they receive carton marking information accurately and on time.

• Conduct frequent calls to ensure stock is on track with our key suppliers, paying attention to case details, pallet labelling and configurations.
• Load customer orders on our systems and ensure WIP is cleared and remains accurate throughout the month.
• Book customer orders with forwarder portals and liaise with our suppliers to deliver on time.
• Work closely with our warehouse to ensure they are delivering to our customer’s requirements.

• Support the Senior Merchandiser on stock planning, using our forecasting tools and advise requirements for reorders to ensure full availability.
• Maintain and update customer portals with product and shipment information.
• Manage and process the invoicing for our FOB and Ex-works customer orders.
• Ensure all debit notes are closely checked and challenge where necessary on discrepancies and errors.

Requirements

• You are data driven, with an exceptional attention to detail when handling data and can manage large datasets in excel and can see patterns and anomalies.

• Knowledge of delivering orders DDP, EXW, FOB and Landed.
• You have previously worked in an FMCG environment.

• Excellent communication skills, articulate in spoken and written English.
• Organised and accurate, attention to detail, ability to prioritise is a must.

Company and role overview

Our client is a leading research and consulting firm, within the banking and technology industry, and are looking for an enthusiastic Research Analyst to join their dynamic team.

The Research Analyst role is focused on international primary and secondary research, including surveys, executive interviews, analysis of data and statistics and report writing.

Candidates must be fluent in English and fluency in another language is desirable.

Main responsibilities

• Conducting research
• Writing reports
• Executing interviews
• Contacting existing and potential customers
• Analysing data and statistics
• Getting involved in projects
• Taking part in training
• Communicating with different and several clients from all over the world
• Attending events and conferences

Requirements

• 2-5 years of researcher, analyst, or other post-degree experience.

• Motivated and able to work on their own and in teams.

• Fluency in English

• Fluency in another European or North Asian language (desirable)

Company & Role Overview

Are you an organized and detail-oriented individual with a passion for HR administration? Our client is currently seeking a dynamic HR Administration Coordinator to join their team in a confidential and fast-paced professional environment.

Main Responsibilities

• Prepare engaging job adverts
• Liaise with recruitment agencies
• Manage the recruitment inbox
• Arrange interviews and prepare interview packs
• Oversee the new starters process from offer documentation to probation reviews
• Ensure seamless onboarding on internal systems
• Complete pre-employment checks
• Handle all aspects of training administration
• Provide necessary pre and post paperwork for staff attending courses
• Collate sickness records and manage related paperwork
• Respond to routine queries from line managers and employees
• Administer maternity, paternity, parental leave, and leaver procedures
• Update HR systems and personnel records accurately
• Provide regular and ad hoc management information reports
• Prepare information for Payroll
• Process invoices and liaise with Finance and HR suppliers
• Provide general administrative support for the HR team
• Address facilities issues, maintain registers, and liaise with suppliers
• Assist with HR project work and new initiatives as required

Requirements

• Degree educated (minimum 2:1) with good A-Level's and GCSE's
• Excellent verbal and written communication skills
• Advanced proficiency in Microsoft Office suite
• Highly organized with meticulous attention to detail
• Proactive 'cando' attitude
• Appreciation for confidentiality in HR matters
• Cooperative team member with a flexible and adaptable approach
• Positive mindset under pressure and during challenges

Role overview

Responsibilities

• Reply to all incoming enquiries through the internet, follow up via email, Call and SMS.
• Receive incoming calls generated by various marketing sources, and determine the caller's level of interest
• Give information on our procedures and answer any questions
• Encourage the caller to book a consultation with surgeons
• Follow up requests for information to ensure information has been received and try to book a consultation
• Update call log spreadsheet daily with all enquiries
• To ensure clinic lists are fully utilised to maximum capacity.
• To download clinic lists from system and circulate as per protocol.
• Once patient is on list to maintain contact and ensure full knowledge is relayed at all times.
• To make contact call to patient as soon as appointment is made.
• To establish relationships with patients.
• To swiftly action the information received from the call centre via e mails regarding patients and leads.