About Luke Doyley

Company & Role Overview

Our client who specialises in daylighting interiors has an exciting opportunity for a motivated Lead Developer to join their expanding eCommerce business. This role will involve software engineering, maintaining current software’s as well as expanding newly introduced systems.

Main Responsibilities

• Previous experience as a Lead Developer/Software Engineer
• Manage and engage a team ensuring project deadlines are met.
• Design/developing web-based applications
• Adhering to Coding Guidelines, UI Guides, automated testing and code reviews

Requirements 

• High knowledge of project life cycles
• Able to meet requirements all the way through to test
• Team leader skills
• Excellent communication
• Testing experience
• High quality coding
• Self-assertive on reviewing and maintaining high standards of all developers

Company & Role Overview

We are recruiting for a Junior Account Manager position with a chemical company, initial training will be provided to the successful candidate by the company. The role will involve supporting sales opportunities, managing accounts, and exceeding company targets. Following this, the Junior Account Manager role will progress onto a Business Manager role at the company.

Main Responsibilities

• Introducing positive opportunities to the company
• Gaining approval and developing the potential deals
• Communicating with external parties to agree on the conditions of deals
• Assist company management
• Supporting the logistics team have the means to complete the deal
• Observing progress of the company to be managed by logistics team
• Observing the final outcome deal making including quantifiable data and qualitative results such as consumer experience
• Examining capital usage which can include but is not limited to supply, payments, debtors, cash, and creditors

Important Requirements (Essential)

• Able to travel within the UK and EU to liaise with clients
• Strong personality including an excellent work ethic
• Strong communication written and verbal skills

• Previous experience in a telesales or customer service role (desired)
• Graduate or A-level qualifications in relevant subjects (desired)

Salary £25,000 + £2,000 bonus

Company & Role Overview

We are recruiting for a Product Design Lead position in the eCommerce industry, the role will require a successful candidate to lead a team to support the overall growth of the company. A desirable candidate will have the ability to lead a team successfully and pushing new user research methods from the stages of development into existence. Following development, the new methods will require continuous analysis regarding their effectiveness with customers.

Main Responsibilities

• Main responsibilities will include leading and developing a team to successful outcomes
• Experience of undertaking an authoritative role is essential
• Customer research and product assessment from idea to use
• Producing wireframes, prototypes and user flows surrounding customer needs
• Utilising data in combination with consumer research to establish customer focused products
• Capable of analysing consumer research to enhance current projects
• Be able to critically think to find new and improved ways applying design thinking to respond to UX concerns
• Produce and execute style guide and guarantee UX/Design and managing design sprints

Important Requirements (Essential)

• A successful candidate must be knowledgeable with agile and design sprints
• 7-10 years of experience with UX/Product Design including consumer research
• 3 years of experience as a design manager
• Must have a portfolio that includes Product Design/UX work from a number of previous employments or projects

Requirements (Desirable)

• Experience in the Ecommerce industry  
• Expertise in technical areas including creating prototypes, Javascript, HTML, and CSS
• Knowledgeable with Design computer software such as Sketch and InVision
• A relevant degree or qualification

Company & Role Overview

We are currently recruiting for a well-established e-Commerce company who are looking for a Senior Product Manager to support the team. This is a fantastic opportunity for the successful candidate to help drive the business forward. You will be involved in 3rd party integrations across our varied range of sectors to help build out the booking experience.

Main Responsibilities

• A senior project manager’s role involves the maintenance of the company’s products from beginning to dispatch within a team to help the growth of the company
• Utilise data focused methods to distinguish and highlight the plan and build-up of the product area, using several data sources and customer insight (qualitative and quantitative)
• Leading areas of development including product improvement and enhancing customer experience
• Leading product plans from beginning to end including using research and discovery, improvement of consumer flows, wireframes and stories
• Communicating with various other departments within the company to develop customer solutions

Requirements

• 3-5 years experience within a web-based product management organisation
• 2-3 years of experience in management of product managers and products analysts
• Previous experience in an Ecommerce position preferably from a tourism company
• Experience with web analytics
• Proactive, adaptable personality who pays attention to detail
• The individual must have a high-level of oral, written, and spoken skills

Company & Role Overview

The role is a permanent full stack developer position with a leading company in the e-Commerce industry. The company’s fundamental principles surround the best experience for the customer, provider, team, and retail associates.

Main Responsibilities

• Execution of Top Ecommerce Market Trend
• Examining technological methodology to guarantee business requirements are exceeded and are scalable for upcoming merchandise releases for the company.
• Network gateways developments
• Liaising with company analysts and management to advise application solutions in the future
• Scripting conceptual design papers and in-depth specifications for extensive and complex projects
• Design integration with several of the company’s partners

Important Requirements (Essential)

• A successful candidate will have a minimum of 3 years of experience with online software development including the use of .NET
• Excellent customer service
• Team worker
• The individual must be organised and able to prioritise tasks based on their importance
• Technical skills in NET MVC, Web API, C#, .NET Core, NHibernate, Entity Framework, JQuery
• Experience with Azure DevOps, Git, ASP.NET Web Forms
• Experience of writing enquiries on the SQL Server

Requirements (Desired)

• Previous employment within an e-Commerce development team for a renowned web business

Company & Role Overview

This role is a permanent Cloud Bookkeeper position in which a successful candidate will be dedicated to working in an office in aid of the outsourced team and the cloud team manager. The position features full-time office hours, 35 hours per week from 8:30AM – 5:30PM.

Main responsibilities

• Lead regular monthly and weekly reports to remain up to date with Teams task development on VAT returns / EC Sales / Bookkeeping and ensure all targets are met.
• Communicate with PA’s when Year-end accounts are prepared to be booked in
• Respond to Team enquiries and communicate directly with all clients
• Ensure all deadlines are met and work prepared appropriately
• Guarantee all bookkeeping tasks are completed effectively by following the Efficiency Checklist and changing any required advancements
• Review bookkeeping work to ensure TB is accurate
• Verify all bookkeeping postings to check all postings are completely accurate
• Deal with bookkeeping jobs if necessary throughout busy periods for the company

Important Requirements (Essential)

• A successful candidate will have a high-level of knowledge of using Xero, alternatively the candidate can be certified on Xero. An excellent level of bookkeeping experience and prior knowledge of receipt bank is advised.
• ACCA/AAT Qualified or Qualified by experience
• Practice experience
• Great insight into accountancy and tax principles

Company & Role Overview

Our client, a top accountancy firm is looking for a Client Services Administrator to come and join their team. The aim of this role is to provide admin support to the firm, working closely with Admin Manager and Assistant Admin Manager to ensure a high quality of service is delivered to the business and clients. Training will be provided.
 

Main Responsibilities

• Update and maintain our Client Database
• You’ll be responsible for maintaining our client statutory records and processing any statutory changes and amendments in a timely manner, which will include:
• Preparing and filing annual Confirmation Statements
• Processing year-end changes
• Maintaining company share registers on our internal database and updating
• Companies House records
• Processing New Company Formations
• Sending clients their annual financial statements and related documents, either by post or through our secure online portal
• Typing letters
• Raising invoices through our Client Database and forwarding same to clients
• Reception Cover
• Answering the telephones
• General administration support (scanning, printing etc.)

Requirements

• 2-3 years plus experience working in an accountancy practice
• Excellent command in English both written and verbal

Company & Role Overview

The role available is a temporary contract Customer Service Agent located in London. Some key aspects of the role will include providing product assistance in a well-timed and sophisticated manner to answering calls, letters, and e-mails. A successful candidate must be approachable, effective, and excellent customer service to all users of the service following with regional and worldwide personal and team targets.

Main Responsibilities

• Customer Service/Support responsibilities will include assisting in the progression of customer service centre by delivering welcoming, pleasant, and responsive service.
• Solve Technical Support queries
• Deal with all customers in accordance with company guidelines to ensure outstanding customer satisfaction.
• Manage and discuss settled resolutions to customer grievances whilst considering company factors.
• Heighten serious complaints to higher personnel to accomplish a suitable result.
• To progress in line with set KPIs and SLAs.
• Perform administration tasks whenever necessary, such as postal matters, ensuring cover is given in the event of holidays, sickness and so on.
• Organise internal database with a high level of correctness.
• Engage with all colleagues to guarantee all individual assignments are fairly assigned.
• Respond to all customer call backs within the timeframe agreed, speaking, and working with colleagues where necessary.
• Distribute any new information on company products by editing FAQ templates.
• Reach individual goals and team goals by prioritising workload.
• Report any difficulties of the company that need enhancing to the manager, especially those with commercial consequences.

Important Requirements (Essential)

• Experienced agent in Customer Service
• Excellent problem solver and teamwork
• High level of call handling skills and experience in live chat
• Worked in customer support on social media channels
• High level of written and spoken communication
• Fast learner and uses initiative

Requirements (Desirable)

• Experience in Zendesk
• Interested in Technical Support and Knowledge

Company & Role Overview

This is a business analyst job role who will mainly be accountable for assisting all members of the team with the use of a human resource management system. Offering a salary of up to £35,000 + a 10% additional bonus. A successful candidate will also support a Senior Manager in an array of tasks and ventures related to the administration of the system as well as the implementation of functionalities. Furthermore, the successful candidate is required to report to the HR teams and line managers at different levels. The position is located in a HR Organisation featuring work on an international scale. However, remote working is available with this role.

Main responsibilities

• Supporting all employees for company inquiries on webinar, virtual, video and phone call.
• Evaluate, troubleshoot, and assist in the resolution of company disputes in a well-timed approach.
• Discover and advise customizations, developments, or workarounds to enrich the client's experience with the system.
• Offer data and reports to tackle demands of the client’s needs.
• Merge information from several sources to create reports.
• Capacity to evaluate data from varying sources and modify data if necessary.
• Preserve integrity of data in the system by observing requests and examining data.
• Help to support new system publication functionality and related assessment of the systems.
• Improve and retain client processes, regulations, documents & preparation materials for end clients.
• Teach members of the team the processes and new procedures and functions of the system.
• Support other co-workers to guarantee alignment and data interfaces
• Assist other teams linked with projects

Important Requirements (Essential)

• Skilled in Microsoft Office applications, specifically Excel, with exceptional data management proficiencies
• High-level of analytical and organizational competences
• High-level of spoken and written communicative abilities in relation to Business English
• Capacity to maintain technological requirements with non-technical shareholders
• Brilliant customer service
• University degree in Business or IT

Requirements (Desirable)

• Previous experience with any HRIS system, preferably Workday HCM (2 to 3 years)
• Capacity to perform independently and handle various responsibilities throughout competing concerns
• Delivers a high-level of correctness and pays attention to detail with little supervision
• Honest and trustworthy for processing confidential HR data
• Past experience in a HR environment of a worldwide company
• Experience of working with remote management

Company & Role Overview  

Our client is a global growing digital company and are at the leaders of student recruitment and education websites, with a reputation as the market leading organisation with a prestige reputation. Our client is looking to recruit an experienced Customer & Product Analytics Manager and to join a winning organisation and play a pivotal part within the company to lead a team of data analytics experts. 

This role will be remote working.
 

Main Responsibilities  

• Build and agree comprehensive annual, quarterly and monthly analytics plans and successfully increasing Web traffic. 
• Influencing data infrastructure, inclusive of data warehousing, reporting and analytics platforms 
• Supporting the success of web traffic and lead generation targets. 
• Defining business opportunities 
• Use data mining in search of critical insights  
• Think of original ideas to identify new and innovative ideas to create ‘best in class’ analytics provision 
• Investigate the latest tools and methodologies within the analytics community and propose their use within the business 
• Develop a 360 Customer Data Platform with lead scoring based on demographic and digital interaction data 
• Ensure that clear reporting is in place for KPIs and metrics to enable the business to iterate and improve. Create ‘real-time’ reporting dashboards for stakeholders to analyse campaign performance (utilising Tableau, Heap, GDS) 
• Ensure that there is a clear narrative around the data so that trends and issues are reported back to management in a timely and effective manner 
• Lead, develop and maintain a high performing team including setting KPI’s 

Requirements  

• Experience leading from the front and leading a team of 5 globally. 
• Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources. 
• Understanding of Customer Data Platforms  
• Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes.  
• Understanding of and experience using analytical concepts and statistical techniques 
• Experience working with and creating databases and dashboards using all relevant data to inform decisions.  
• Strong problem solving, quantitative and analytical abilities.  
• Expert using Google Analytics, VWO, data visualization tools such as Tableau and Google Data Studio  
• Experience with Heap/Snowplow or other analytics tools  
• Working knowledge of performance marketing channels (PPC, social media etc) and SEO 
• Understanding of the C4C CRM platform 

Company & Role Overview

Our client is a large global electronics company who is looking for a Social Media and Content Executive to produce and execute creative content across multiple platforms.

Main Responsibilities

• To produce and manage day-to-day engaging content creation for use across all social media channels
• Assist with graphic design, photography, videography, copywriting and scheduling of posts
• Support on the community management of our social media channels, engaging with our followers, spotting trends and feeding back on the impact of our campaigns
• Support our Senior Content & Campaign Manager on day-to-day campaign management and execution, helping to nurture and grow our audience
• Supporting the Retail and E-Commerce teams on the creation of digital assets
• Supporting the team on wider elements of our marketing campaigns, as and when required