About Josh

Company And Role Overview –

Our client is looking for a new Donor Support Administrator. Across multiple channels, you'll be the friendly face delivering outstanding customer service to our invaluable donors, supporters, and stakeholders. Their Donor Services Department sets the gold standard for service excellence, ensuring top-quality support for all involved. As part of the Donor Support Team, you'll be dedicated to responding promptly, professionally, and with utmost helpfulness to every inquiry. If you're ready to make a difference and be part of a team that truly cares, this role is for you!

Main Responsibilities –

• Handle complaints in accordance with the organization’s policies and procedures
• Collaborate with colleagues and your Line Manager to identify and recommend improvements to internal processes
• Work with departments across the UK and with international colleagues to discuss solutions and best practices
• Stay informed about developments in stem cell donor recruitment, registration, and transplantation

Requirements –

• Completed A-Levels or equivalent education
• Prior participation in a customer experience enhancement initiative
• Proficient in Microsoft Office applications
• Forward-thinking approach to individual tasks/projects, demonstrating creativity in problem-solving