About Josh

Role overview

Responsibilities

• To supervise Direct Reports to guarantee resources are utilised efficiently and in accordance with established outlet labour budgets.
• On a weekly basis, assess and approve time sheets for areas of responsibility.
• To supervise and develop team members, managing performance frameworks for the team, departmental objectives, and personal development needs.
• Oversee personnel issues sensitively and confidentially, encompassing recruitment, behaviour, performance, illness, and attendance and approve annual leave requests.
• Administer annual staff evaluations, guarantee training needs meet legal obligations.
• Supervise Direct Reports to assure the effective management of all events within the department to deliver a professional and efficient service.
• To ensure food orders, production, and events are managed to sustain an adequate service within food budget targets and supervise wastage at all events following policies.
• Administer all operating expenses (personnel wages, equipment hires, etc.) staying within departmental budgets and cost calculations.
• To oversee the day-to-day Events operations ensuring total customer satisfaction.
• Receive and record customer feedback, recognizing and implementing changes in customer service and product offer to maximize revenue.
• Ensure stock control/taking is conducted monthly in each outlet following Financial guidelines.
• To perform and record regular outlet inspections discussing routes for improvement with Direct Reports and implement changes in customer service and product offers and services to maximize revenue.
• To supervise and support the necessary teams to conduct all their working practices following the Food Hygiene, Health and Safety legislation and other relevant policies.
• To oversee defects, repairs, and maintenance issues at sites.

• To assist and be proactive in the researching, collating, devising, production, and coordination of departmental documentation Customer feedback, Customer information, Management reports etc.
• To assist the Events Management Team in setting the standard of hospitality services and catering against external providers, making suggestions on new products / styles of service.
• To stand in for the absence of the Deputy Managers (Catering and Events).

Requirements

• A relevant degree / formal Catering Management qualification / evidenced experience in a similar role
• An Advanced Food Hygiene Certificate
• Managerial experience in a multi-site (high volume) environment capable of monitoring performance, train, develop and motivate team members