Company and role overview

Our client is currently in the market for a Digital Insights Analyst to come and join their busy team! The candidate will be responsible for dealing with large sets of data from various systems and communicating with external stakeholders to increase and develop data to be more valuable.

Main responsibilities

• Analyse data based on business focus whilst contributing on how the data can be more useful and valuable
• Work closely with key stakeholders to identify trends and partner needs
• Maintain and build upon our customer analytics tool (Power BI) with internal stakeholders to further enhance and develop the tool
• Write SQL scripts when necessary for specific data sets, Insights etc for the business
• Working with the inner workings of Adobe Analytics to ensure a better understanding of the power the data holds
• Able to work with and combine data through API’s
• Supporting the Head of Buying Operation in long term projects

Requirements

• Proven experience in analytics
• Able to manipulate large data sets
• Strong technical knowledge
• Able to use a variety of software’s and tools (SQL and Adobe analytics)
• Knowledge of inventory management

Company and role overview

Our client is currently in the market for a driven Travel Sales Consultant to come and join their expanding dynamic team. The candidate will be expected to perform admin elements of bookings such as booking confirmations and invoicing as well as arranging booking transfers and assisting in other ad hoc projects and activities as required.

Able to earn a basic salary, plus commission. OTE £32 - 45k+ 
 

Main responsibilities

• Build and maintain relationships with clients, responding to client enquiries, discussing the holiday and/or requirements over the telephone, email and online.
• Creating tailored holiday proposals.
• Liaising with property owners and operators.
• Effective production of enquiries through our existing client base.
• Achieve sales performance targets.
• Organising pre-arrival arrangements for clients, such as booking transfers, and catering to special requests the clients may have.
• Creating final itineraries.

Requirements

• Articulate with confident telephone manner
• Strong written skills with good grammar
• Experience in sales and working in a target-driven environment
• Familiar with skiing and ski resorts

Company & Role Overview

Our client in the education sector is searching for a reliable HR Officer & Cover Co-Ordinator to come and join their busy team. The candidate will perform a wide range of admin duties such as providing shortlisting documentation to panel, organisation of assessments and interviews, preparation of offer, contract letters and contracts of employment, reference requests and ensuring completion of all compliance checks.
 

Main Responsibilities

• Working alongside the Business Manager overseeing payroll, pension enquiries and all leavers (Conducting all exit interviews for staff) and changes to staff details.
• Monitor staff attendance at various duties/meetings and monitoring of the staff Inventory system.
• To ensure staff have a clear understanding of HR policies and procedures and the importance of putting them into practice.
• To be responsible for maintaining and updating all HR staff records, ensuring that all staff seeking advice for HR and Salary issues are provided with the most accurate information.
• Managing disciplinary, capability and grievance processes as required, seeking expert advice where appropriate
• Prepare HR reports for meetings and to clerk and minute the HR, Finance & Premises Committee meetings.
• Proactively support the head with staff restructuring, preparing appendices, and minuting meetings.
• Monitoring, analysing, and reporting on staff sickness, ensuring return-to-work meetings are correctly and effectively followed by staff to help improve attendance
• Providing frequent management reports on absence statistics, supporting staff well-being, and completing referrals to Occupational Health

• Maths and English GCSE Grade 4 or above (of equivalent)
• Experience of working in HR, administration or in an educational establishment
• Experience in a role that involved dealing with a variety of customers/stakeholders
• Strong IT skills with knowledge of Microsoft Office Packages including Word, Outlook and Excel and G-Suite and SIMS
• Highly numerate – able to work confidently with figures
• A good level of spoken and written English – ability to write clearly and concisely. An excellent phone manner

Company and role overview

Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.

Main responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.
• Experience of responding to multiple stakeholders needs and complex circumstances
• Demonstrated ability to work effectively within a team and support and coach others.
• Strong analytical, critical examination and problem-solving skills.
• Knowledge of investigative methods and rules of evidence.

Company and role overview

Our client in the Education sector is searching for an Administrator to join their busy team! The candidate will be responsible for providing administrative services that supports the day to day running of the school. The role will entail the candidate to participate in meetings with colleagues and external customers and organising training for staff.

Main responsibilities

• To provide administrative support for effective delivery of mock exam schedules.
• Collating exam grade entries, creating exam timetables and supervisor lists, and distribution of exam certificates.
• Order and maintain all School stationery supplies.
• Take minutes of the weekly staff briefing.
• To provide administrative support to the organisation and administration meetings, including the coordination of staff.
• Attendance at parents’ meeting is a requirement of the role.
• To administer pupil rewards, and certificates at the end of the reporting cycle, uploading the results on to the correct software’s.
• Distribute and allocate security wrist bands and update locks as required.
• To organise and distribute pupil photographs.
• Work alongside senior colleagues to produce and manage the weekly SMT/MOD rota. This also includes entering the lunchtime detention duties.
• To provide administrative support with regards pastoral, safeguarding and disciplinary activities.
• To provide administrative support by organising relevant/correct training courses for staff.
• To oversee the schools’ online training platforms, include setting up new users and providing training guidance, uploading new policies, chasing any outstanding training courses or policy signatures.
• Act as a Deputy Data Compliance Officer, assisting with GDPR requirements.
• Support the Registrar in maintaining accurate UKVI documentation for current pupils, including holiday absence forms for those on Student and Child Student visas.

Requirements

• Experienced administrator with excellent organisational and communications skills.
• Excellent IT skills with experience of MS software (particularly Word and Excel) and Google Apps.
• Competent working on databases, particularly ISAMS or willing to train.
• Confident with good inter-personal skills
• To be fully supportive of the School’s Christian ethos.

Company and role overview

Our client is currently in the market for a Committee Services Administrator to come and join their busy team! The candidate will be expected to perform a variety of admin duties such as preparing agendas, supporting papers, and producing concise and accurate minutes and action plan. The role does require the candidate to liaise with colleagues as well as communicate with external participants.

Main responsibilities

• Ensuring that Chairs are appropriately briefed ahead of meetings, providing advice on agenda items and issues arising.
• Liaise with colleagues in Federation departments to ensure that all information required for meetings is collated and distributed.
• Produce high quality documentation for internal and external stakeholders, including reports and briefing papers.
• Developing and maintaining relationships with key internal and external stakeholders.
• Scheduling of annual meeting calendar, including room bookings and invitations and arrangements for any other requirements
• Maintain an excellent knowledge on key Federation policies and areas of work and their impact on the activities of committees.
• Carrying out work between meetings, including dealing with correspondence, circulating documents, and disseminating information.
• Managing membership of committees, including liaising with external stakeholders to identify new members and confirm appointments.
• Contribute recruitment processes and inductions of new committee’s and representatives
• Contribute to annual team planning and development processes.

Requirements

• Educated to degree level or equivalent experience.
• Demonstrable experience of working in a committee support role.
• Excellent IT skills, including all MS Office packages and MS Teams.
• Experience working in a role that requires a high degree of accuracy and attention to detail.
• Working in a higher education, professional training, or healthcare environment.

Company and role overview

Our client in the Health Care sector is currently in the market a candidate to take the role IT Support amongst their busy team! The candidate will deal with a variety of IT duties, monitoring the information that is shared meets Data Protection principles.

Main responsibilities

• Work closely with other educational organisations on the technical aspects of the electronic folder, ensuring a high level of functionality and availability.
• Provide expert technical support and helpline facilities for the company’s staff, Administrators, and a variety of Health Care organisations across the UK,
• Work closely with Health/Educational organisations to ensure accurate data users are entered and maintained.
• Work closely with the external teams and stakeholders to ensure a timely transfer of data on recruitment into the electronic database.
• Liaise closely with the companies’ enrolments and credit control administrator ensuring that data on trainees is shared, enabling enrolment efficiency.
• Contribute positively to routine performance reporting, and escalating problems informing senior colleagues in a timely way as and when they arise.
• Work closely with Trainee Service Manager’s and Development Manager’s to provide advice and direct input into the continuing development and functionality of the electronic folder/database.

Requirements

• A good standard of general education with excellent written and oral communication skills
• High standard of customer service maintaining patience when dealing with clients who may have difficulty in communication
• Proficient in the use of internet-based computer systems and software, able to use features of software systems, including Microsoft products
• Strong team working/building skills, working collaborating with internal and external teams/customers
• Up-to-date and strong knowledge of GDPR

Company & Role Overview

Across this company, we’re passionate and excited about delivering software that our customers will love. We encourage a healthy work-life balance, a friendly office culture.

We want our people to have humbleness and humility, not be afraid to admit when they’re wrong and learn from each other. Have a passion for innovation, ideas, challenge thinking outside of the box- there’s never a bad idea!

Main Responsibilities

• Identify and perform sales plans and exceed quota through prospecting, qualifying, managing and closing sales opportunities

• Correctly forecast opportunities

• Build and execute territory plans to maximise sales revenue

• Liaise effectively with our Technical Pre-Sales Engineers and Customer Success team

• Proactively take part with our Marketing team

• Experience in selling IT solutions with a demonstrable ability to meet or exceed a sales quota

• A strong sales presence, with solid interpersonal, written and presentation skills

• Excellent negotiation skills

• Demonstratable ability to overcome objections effectively

• Probing skills, knowing how to use effective questions to gather information and build a clear, shared understanding of a customer’s needs

• Closing skills, demonstrating how to recognise when a customer is prepared to move ahead in the sales-cycle

• Outstanding listening skills

• Strong organisational skills – showing how to segment accounts into easier-to-manage divisions, aligning internal strengths with customers' needs

Requirements

• Have used Salesforce

• Have sold into IT Operations

• Have start-up / rapid growth company experience

• Have been trained in and used a sales methodology, such as Miller Heiman or Sandler

• Have a European language

• Experience working with resellers/partners

Company and role overview

Our client is currently searching for a Senior Events Manager to come and join their busy team. The candidate will be responsible for ensuring staff are properly dressed, trained, and briefed so events run smoothly and precisely as possible. You will be performing catering duties as well as management duties and must be always aware of food hygiene standards and procedures.

Main responsibilities

• Effectively manage all staff on site.
• Handle telephone enquiries and complete subsequent menu and quotation requests quickly and efficiently
• Build effective working relationships with venue managers and external event planners
• Lead on Sales initiatives to generate new business
• Be the main point of contact in the office for various venues
• Conduct site visits on new and potential venues to check on the feasibility of events
• Co-ordinate with clients in the planning and running of their events, offering advice and help to make their event special
• Hold tasting for your clients, sometimes out of office hours, help them decide on a menu, offering alternatives and advice based on your experience and their event theme
• Ensure post event paperwork is completed

Requirements

• Hands on Experience of booking, quoting, and managing events
• Experience in Event Management and food catering
• Proven sales and marketing experience
• Must have experience of the London Events industry and knowledge of London venues
• Excellent Customer service skills
• Full clean driving licence
• I.T literate, with particular emphasis in Word/Excel spreadsheets
• Database Management

Company and role overview

Our client is searching for a reliable Driver/Warehouse Assistant to come and join their busy team! The role will require the candidate to deliver and pick-up equipment/food to different venues as well as keeping their vehicle clean and to a high standard. The candidate will ensure they comply with current Health & Safety policies in place.

Main responsibilities

• The delivery and collection of equipment and food to venues
• The preparation and provision of equipment from both unit and venues as required
• Purchasing trips from cash and carry
• Maintenance of the warehouse and lock-up areas, keeping stock and equipment organised and tidy
• To assist with stock control of hired equipment and to ensure quantities stated on delivery notes are returned to hire company
• To ensure that venues properly cleared and left as tidy and clean as possible
• Check vans weekly for oil, water, diesel/petrol, and wheel air pressure
• To ensure vans are kept clean and washed inside and out
• To always work with Health & Safety guidelines, especially regarding work practices including correct procedure for lifting heavy items
• To always be professionally presented in line with Professional Image Policy

Requirements

• Clean and full driving licence
• Excellent written and verbal skills
• Polite and professional mannerisms/customer service skills

Company and role overview

Our client in the health sector is searching for an experienced Customer Service Executive to join their active team. The role will entail a lot of administrative duties such as handling calls, processing applicants and maintaining paper and electronic systems, ensuring information is kept up-to date. The candidate will liaise with other members in their department and provide an efficient service to all customers.

Main responsibilities

• Administrative duties such as handling a high-volume of calls, registration processes, responding to written/emails and enquiries
• To enter applicants’ data on to the internal systems and ensure that applications are processed and forwarded for external assessment
• To interpret assessment decisions based upon the current guidelines, making judgements, and providing feedback on recommendations relating to the relevant standards.
• Ensure senior members of staff are informed on verification or assessment issues
• Mentor/train members of the team, with support.
• Represent relevant departments in events and meetings where appropriate
• To arrange assessment/training days and ensure they run smoothly

Requirements

• A minimum of 5 GCSEs grades A – C including English and Maths
• Experience handling a busy telephone line, responding to enquiries successfully and providing a quality customer service.
• Excellent verbal and written communication skills, including the ability to liaise effectively with stakeholders
• Ability to act as an expert when dealing with colleagues, the public, applicants, registrants, and employers, supporting registration Partners and mentoring new Registration Advisors.
• administrative skills including the ability draft correspondence and reports
• A professional approach to work, flexible and organised manner
• Passionate about customer service, and able to demonstrate proven methods of inspiring, creating, and implementing change to existing process.
• Demonstrated ability to work using own initiative.
• A team player, supporting colleagues and contributing to discussions
• Knowledge/experience using Microsoft Office packages