Sales and Customer Service Executive

SIMILAR JOBS

• Donor Support Administrator

  £28,000

  UK

  Other

  Graduate

  Permanent

  Company And Role Overview –

  Our client is looking for a new Donor Support Administrator. Across multiple channels, you'll be the friendly face delivering outstanding customer service to our invaluable donors, supporters, and stakeholders. Their Donor Services Department sets the gold standard for service excellence, ensuring top-quality support for all involved. As part of the Donor Support Team, you'll be dedicated to responding promptly, professionally, and with utmost helpfulness to every inquiry. If you're ready to make a difference and be part of a team that truly cares, this role is for you!

  Main Responsibilities –

  • Handle complaints in accordance with the organization’s policies and procedures
  • Collaborate with colleagues and your Line Manager to identify and recommend improvements to internal processes
  • Work with departments across the UK and with international colleagues to discuss solutions and best practices
  • Stay informed about developments in stem cell donor recruitment, registration, and transplantation

  Requirements –

  • Completed A-Levels or equivalent education
  • Prior participation in a customer experience enhancement initiative
  • Proficient in Microsoft Office applications
  • Forward-thinking approach to individual tasks/projects, demonstrating creativity in problem-solving

• Examinations Officer

  £37,000

  UK

  Other

  Graduate

  Permanent
  Company and role overview –

  The individual in this position will primarily manage candidate examination schedules and ensure the precise publication of examination results. Operating within a high-profile, high-risk sector of the College, the role includes assisting the Data and Statistics Manager (DSM) in gathering information to generate reports for crucial stakeholders. This contributes to business improvement efforts and addresses key risk areas.
   

  Main responsibilities –

  • Perform all essential preliminary tasks related to online examination reservations, bookings, and revisions of published information before the commencement of each application window
  • Supply data and compile communications to facilitate the prompt resolution of any complaints and issues that may arise during this process
  • Compile examination results for candidates and distribute them to deaneries and relevant parties as needed
  • Foster connections with essential stakeholders and support the Data & Statistics Manager in data-related tasks, including the compilation of data for external partners

  Requirements –

  • Possessing education equivalent to at least A level, inclusive of mathematics, statistics, computer science, and/or data analysis/management
  • Demonstrated experience in managing, manipulating, and interpreting substantial volumes of data
  • Demonstrated proficiency in utilizing MS Office applications, specifically Excel, Access, and Word
  • Collaborative team member actively contributing in meetings

  
   

• Deputy Manager

  £30,000

  London

  Other

  Experienced Professional

  Permanent

  Role Overview

  Our client is currently in the market for a Deputy Manager to come and join their busy team! The successful candidate will support and manage the staff to enable them to meet the needs of the children and young people, managing child protection concerns and complaints and participating in reviews to provide the best outcome for everyone.
   

  Responsibilities

  • Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
  • Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
  • Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
  • Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
  • Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people
  • Assisting with the recruitment and retention of staff, including induction training for new staff into the home
  • Providing consultation and informal advice and support to staff in relation to day-to-day matters
  • Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary
  • Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records
  • Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
  • Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards

   

  Requirements

  • Knowledge of the Children Act and other relevant legislation
  • Diploma L3 Residential Childcare (or equivalent)
  • Willingness to complete Diploma L5 L&M in H&SC
  •  Knowledge of CHR 2015 and the QS