Service Manager

SIMILAR JOBS

• Examinations Officer

  £37,000

  UK

  Other

  Graduate

  Permanent
  Company and role overview –

  The individual in this position will primarily manage candidate examination schedules and ensure the precise publication of examination results. Operating within a high-profile, high-risk sector of the College, the role includes assisting the Data and Statistics Manager (DSM) in gathering information to generate reports for crucial stakeholders. This contributes to business improvement efforts and addresses key risk areas.
   

  Main responsibilities –

  • Perform all essential preliminary tasks related to online examination reservations, bookings, and revisions of published information before the commencement of each application window
  • Supply data and compile communications to facilitate the prompt resolution of any complaints and issues that may arise during this process
  • Compile examination results for candidates and distribute them to deaneries and relevant parties as needed
  • Foster connections with essential stakeholders and support the Data & Statistics Manager in data-related tasks, including the compilation of data for external partners

  Requirements –

  • Possessing education equivalent to at least A level, inclusive of mathematics, statistics, computer science, and/or data analysis/management
  • Demonstrated experience in managing, manipulating, and interpreting substantial volumes of data
  • Demonstrated proficiency in utilizing MS Office applications, specifically Excel, Access, and Word
  • Collaborative team member actively contributing in meetings

  
   

• Deputy Manager

  £30,000

  London

  Other

  Experienced Professional

  Permanent

  Role Overview

  Our client is currently in the market for a Deputy Manager to come and join their busy team! The successful candidate will support and manage the staff to enable them to meet the needs of the children and young people, managing child protection concerns and complaints and participating in reviews to provide the best outcome for everyone.
   

  Responsibilities

  • Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
  • Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
  • Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
  • Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
  • Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people
  • Assisting with the recruitment and retention of staff, including induction training for new staff into the home
  • Providing consultation and informal advice and support to staff in relation to day-to-day matters
  • Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary
  • Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records
  • Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
  • Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards

   

  Requirements

  • Knowledge of the Children Act and other relevant legislation
  • Diploma L3 Residential Childcare (or equivalent)
  • Willingness to complete Diploma L5 L&M in H&SC
  •  Knowledge of CHR 2015 and the QS

• HR Generalist

  £35,000

  London

  Business Support

  Experienced Professional Graduate

  Permanent

  Role Overview

  Our client is currently in the market for a HR Generalist to come and join their busy team! The successful candidate will support the overall recruitment process, induction and performance management of their team! As well as ad hoc duties.

  Responsibilities

  Recruitment:

  • Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
  • Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
  • Take part in interview panels when required and arrange candidate feedback upon request.
  • Undertake reference and document checks and prepare employment contracts, based on existing templates.

  Induction:

  • Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
  • Participate in international HR onboarding activities.

  Performance Management:

  • Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
  • Prepare reports on performance for the Country Manager to review.

  Learning and Development:

  • Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
  • Create a centralized hub for all training measurement reporting and recording.
  • Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

  Employee Relations:

  • Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
  • Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
  • Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
  • Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

  Administration:

  • Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
  • Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
  • Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
  • Administer the exit process for leavers, including exit interviews and return of company property.
  • Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
  • Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

  • Meet with HR Manager for the purpose of regular supervision and appraisal.

   

  Requirements

  • Educated to Degree level or relevant HR Certification or Experience.
  • Proven experience of HR Generalist roles
  • Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
  • Excellent administration and organisational skills.
  • Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.