Onboarding and Compliance Assistant
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Company & Role Overview
Our client is an independent company within the financial services and are currently looking for an Operations Assistant to join the team. (Hybrid working)
Main Responsibilities
- Assist with any other general admin duties and ad-hoc projects and tasks as required
- Answering phones and directing queries, managing the general enquiries inbox, responding to internal support requests, managing visitors, assisting with desk and meeting room bookings and meeting room management
- Help to coordinate website and digital updates e.g. new members of staff, social media updates, email footers, etc
- Support the IT & Marketing Manager with the production of internal and external communications
- Provide frontline IT support, helping to manage day-to-day IT requests and tickets raised with our third-party IT provider, and providing full cover when the IT & Marketing Manager is away from the office
- Assist with IT project administration where required
Important Requirements (Essential)
- Demonstrate experience across some or all of the following disciplines in a similar sized business: IT, digital marketing, office administration, events organisation, general ops
- Have at least 1-2 years’ experience in a similar support role i.e. office junior, ops administration or an office administration role
- Have excellent IT skills, being highly proficient in the use of Microsoft Office packages, with good Excel knowledge and a keen interest in IT, personally and/or professionally
- Demonstrate excellent attention to detail with high quality written and verbal communication
Company and role overview
Our client is currently in the market for an Examinations Assistant to come and join their active team! The candidate will be expected to perform administrative duties such as organising meetings, onboarding sessions, and providing support to the Head of Exams. It is important the candidate has strong communication and customer service skills.
Main responsibilities
- Co-ordinating onboarding sessions to train candidates on how to use the clinical exams software platform
- Setting up onboarding sessions via Microsoft bookings.
- Co-ordinate the standardisation meetings, minute taking and managing email and phone communications
- Train staff/colleagues to use zoom efficiently and work with IT to troubleshoot issues to ensure all participants can attend the meetings.
Requirements
- Technically proficient with good computer literacy skills
- Excellent written and verbal skills
- Strong customer service skills are essential
Company & Role Overview
You will be responsible and held accountable to the Lead Project Manager for managing a range of building refurbishment projects, engineering installations, preparing feasibility options, and preparing and managing contract schemes. The role also includes designing small works and is expected to undertake a wide variety of schemes. You will be the responsible person for the delivery of allocated refurbishment schemes generally up to £3m with the majority being £50k to £2m. The role holder will be expected to manage a variety of size of scheme as required and to ensure that all schemes are delivered on time, within budget and to the quality expected, whilst ensuring a fast turnaround and a customer focused service.
Main Responsibilities
- To act as lead where allocated and deliver a range of building and engineering
- refurbishment projects including the agreement of client brief, the preparation of drawings on AutoCAD where required, preparation of specifications, applications for Planning Approval and Building Regulations, and the preparation of appropriate health and safety plans, risk assessments, and method statements. All in close association and liaison with engineering colleagues regarding building services requirements and other relevant stakeholders such as the Fire Officer and Health & Safety Unit amongst others.
- To manage multiple projects at one time often with pressing deadlines and to ensure that work is prioritised appropriately considering importance of certain projects to university reputation, research need, and requirements of beneficiaries and other University activities.
- To programme and plan the delivery of projects appropriately within live buildings considering noise avoidance during university activities such as graduations, events, open days, examinations and the like.
- To produce tender documentation for relevant schemes, including all prelims, specifications, contract amendments, and undertake reviews of tender returns and producing tender evaluation reports.
- To act as contract administrator for relevant schemes.
- To support the Lead Project Manager in the continual development of service delivery processes including the Project Management Procedures and appropriate guidelines.
- To deliver schemes in line with Project Management Procedures including the production and regular updating or project programmes, change control registers, risk registers, client briefs, meeting minutes, etc.
- To ensure compliance with Health & Safety policies and relevant statutory standards including the Health & Safety at Work Act within allocated projects. Ensure that the permit to work systems, risk assessments, safe working practices and safety plans are implemented.
- Participate in ‘out of hours’ call out service if required and carry out such other duties as may be commensurate with the post.
Requirements
- Good negotiation skills.
- Ability to work as part of a team and on own initiative and effectively prioritise a varied and demanding workload, often to tight deadlines.
- Practical approach to problem solving.
- Responsive and enthusiastic.
- Attention to detail and accuracy.
- Good time management, planning and organisational skills.
- Demonstrable ability to cover in the department and provide reasonable flexibility in terms of hours worked
- Experience of budget and project management (delivering on time, budget and to the required quality).
- Experience of managing a multi- disciplinary design team/contractors.
- Working knowledge of CDM and Health and Safety Regulations.
- Excellent ICT skills including MS Word, Excel and email.
Company and role overview
Our client is one of Europe’s foremost economics consultancies and they are currently in the market for PA to Partner’s to come and join their busy team! The candidate will be responsible for the day-to-day effective and efficient management of the Partners’ inboxes in line with the company service models.
Main responsibilities
- Responsible for the daily management such as, scheduling meetings, preparing briefing packs, assisting with management of workload that all staff responsibilities are undertaken.
- Acting as the main point of contact for Partners at times through a range of media, including direct liaison with clients and client correspondence.
- Ensuring that all confidential company issues are dealt with in the appropriate manner.
- Supporting corporate responsibilities, ensuring that matters are dealt with in a timely and sensitive manner to maintaining successful working relationships.
- Developing and maintaining a strong working relationship with the Partners through regular meetings, ensuring a good understanding of their corporate and client responsibilities.
- Drafting and sending correspondence and documentation using Word, Excel and PowerPoint, confirming the Partner’s personal style.
- Taking minutes for regular meetings and following up on actions before the next meeting.
- Ensuring all travel arrangements (UK and international) are organised efficiently.
- Arranging external and internal meetings.
- Liaising with staff across the business regarding current and ongoing project work in order to maintain records.
Requirements
- Previous PA experience.
- Exceptional communication and interpersonal skills.
- Proficient in Word, Excel and PowerPoint.
- Willingness and ability to work flexibly to meet the needs of the Partner and the wider business.
Company and role overview
Our client is currently in the market for a Graduate Registrations Advisor to come and join their busy team. The Graduate will be required to respond to registration enquiries both on the telephone and in writing from stakeholders. As well as a lot of administrative duties such as handling calls, processing applicants and maintaining paper and electronic systems, ensuring information is kept up-to date.
Multiple positions available – permanent, temporary and contact!
Main responsibilities
- To handle a high volume of complex calls, registration processes and other admin duties.
- To undertake the administration of the entire Registration process.
- To enter applicants’ data on to the internal systems and process applications for external assessment efficiently.
- To interpret assessment decisions based upon the current guidelines, making judgements, and providing feedback on recommendations relating to the relevant standards.
- To respond to complex email and written enquiries.
- To contribute to and assist in projects relating to the Registration Department as and when needed.
- Represent relevant departments in events and meetings where appropriate
- To arrange assessment/training days and ensure they run smoothly
Requirements
- Educated to a Degree Level
- Excellent written and verbal communication skills
- Experience in customer service, call handing or administration
- Knowledge and/or experience using Microsoft Office
Company and role overview
Our client is one of the world’s leading organisations with financial services and payment solutions and is currently in the market for an innovative Designer to come and join their busy team! The candidate will work with cross-functional teams to provide effective design support for of the company’s stakeholders across Europe, APAC and the Americas in a multitude of languages.
Main responsibilities
- Design Travellers Communications identity
- Design Travellers Communications guidelines
- Actively contribute to the Creative Services department to deliver brand collaterals/assets to promote company products and services catalogue across digital and print channels.
- Synthesising and simplifying the company’s service complexity in simple visuals, and flexible narratives for several stakeholders with different informational needs (Storytelling)
- Design Digital products (e.g., Mobile first) and components in collaboration with the UX and UI central team
- Uses data-driven marketing to guide all design decisions
- Thrives in a fast-paced work environment and meets tight deadlines
Requirements
- At least 4-6 years of proven design experience, Brand identity, Product design, Concept Development, Prototyping, Illustration, Video making etc.
- Digital experience (UI expert)
- Experience using software’s such as Figma, Sketch, JavaScript, HTML5
Company and role overview
Our client is one of the world’s leading Occupational Health and Safety Organisations and is currently in the market for a Sales Manager to come and join their busy team! The candidate will be responsible for precise sales prediction and contributing to wider plans, ensuring the team are fully utilising the CRM system and following all relevant processes.
Main responsibilities
- Developing and monitoring relevant performance measures within the team, and experience in leading both a remote and a field-based team
- Produce accurate sales forecasts, set budgets and individual and team targets
- Take direct responsibility for Business Development and direct Account Management where required
- Communicate effectively within a team, ensuring personal targets as well as team sale targets are met
- Build and maintain relationships, confirming successful business development and client relationship management
- Undertaking regular reviews with the team
- Deliver accurate and timely reporting as required by the business
Requirements
- Excellent communication skills, both written and oral
- Proven record of achieving personal and team sales targets
- Ability to communicate and engage effectively at senior level in a professional manner (verbal, written)
- You’ll have outstanding networking skills and a truly consultative style
Company & Role Overview
Our client is currently in the market for a Trainee Service Coordinator to come and join their busy team! The candidate will provide support for trainees undertaking a scheme to help individuals develop skills and knowledge before taking final assessments, ensuring good data management in line with GDPR; regular provision of accurate data to ensure trainees are progressing as well as general administrative support.
Main Responsibilities
- Supporting the Scheme for Registration Manager with the delivery of a cohesive assessments that align with the Company strategic and business plans, and ensures increased engagement with members and stakeholders.
- Booking second/follow-up assessments – ensuring all parties receive email confirmation.
- Managing the trainee record systems in Microsoft Dynamics and maintaining data.
- Maintaining and building working relationships with key internal and external stakeholders.
- Monitoring invoicing platform for the Scheme for Registration ensuring fees are paid.
- Supporting the superior assessors with booking and/or registration of assessments.
- Adhering to the General Data Protection Regulations (GDPR) and rules and guidance governing Scheme for Registration.
- Handling any other duties or tasks as directed by Scheme for Registration Manager, Deputy Director or Director of Education.
Requirements
- Experience of working within education environment.
- Experience of Microsoft Dynamics or similar CRM, web-based tools and a competent user of IT with the ability to use Word and Excel.
- Excellent communication skills – able to collaborate with people from a diverse range of cultural, educational and professional backgrounds.
- Excellent verbal and written English language skills.
