Customer Service Operative

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Tolga Alkansoy

Job Description

Company & Role Overview

Our client has an exciting new opportunity for a Customer Service Operative to join their team as part of the Government Kickstarter Scheme. This role with involve dealing with many  customer queries.


Main Responsibilities  

  • Managing the email address – responding to queries, updating customer accounts and ensuring any customer issues are resolved effectively.
  • Managing any customer queries through our social media platforms ensuring we are clear and help any prospective or current customers with any questions they have.
  • Building basic reporting to help track, manage and improve our efficiency and effectiveness across our communications.
  • Helping with general administrative tasks across the team to ensure the business runs smoothly.
  • Report any feedback to the team on any ongoing issues or areas we can make Wild even better for our customers.
  • This will be predominantly email/chat/social media based but there may be times where you will need to call customers to resolve specific issues.



  • Excellent interpersonal skills
  • Able to communicate effectively both verbally and in writing
  • Able to analyse problems and find positive solutions
  • Willingness to work as part of a team
  • Attention to detail and accuracy
  • Friendly yet professional writing manner

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