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Customer Service Operative
Tolga Business Manager
Job Description
Company & Role Overview
Our client has an exciting new opportunity for a Customer Service Operative to join their team as part of the Government Kickstarter Scheme. This role with involve dealing with many customer queries.
Main Responsibilities
- Managing the email address – responding to queries, updating customer accounts and ensuring any customer issues are resolved effectively.
- Managing any customer queries through our social media platforms ensuring we are clear and help any prospective or current customers with any questions they have.
- Building basic reporting to help track, manage and improve our efficiency and effectiveness across our communications.
- Helping with general administrative tasks across the team to ensure the business runs smoothly.
- Report any feedback to the team on any ongoing issues or areas we can make Wild even better for our customers.
- This will be predominantly email/chat/social media based but there may be times where you will need to call customers to resolve specific issues.
Requirements
- Excellent interpersonal skills
- Able to communicate effectively both verbally and in writing
- Able to analyse problems and find positive solutions
- Willingness to work as part of a team
- Attention to detail and accuracy
- Friendly yet professional writing manner
SIMILAR JOBS
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Deputy Manager
Role Overview
Our client is currently in the market for a Deputy Manager to come and join their busy team! The successful candidate will support and manage the staff to enable them to meet the needs of the children and young people, managing child protection concerns and complaints and participating in reviews to provide the best outcome for everyone.
Responsibilities
- Ensuring that each young person has an assigned primary worker and team member are aware of each child’s relevant plans and their responsibilities for its implementation.
- Performing the role of "on-call manager" to provide out-of-hours support for the home, on a rotating basis
- Attending childcare reviews and planning meetings to provide information and achieve optimal outcomes for young people
- Maintaining accurate written records to record information and enable regular monitoring and evaluation to occur
- Working in partnership with parents, caregivers, and other professionals to safeguard and promote the welfare of young people
- Assisting with the recruitment and retention of staff, including induction training for new staff into the home
- Providing consultation and informal advice and support to staff in relation to day-to-day matters
- Conducting annual appraisals of staff, addressing issues concerning conduct and competence of staff where necessary
- Ensuring that budgets and resources are allocated appropriately and managed effectively, and the use of finances is properly monitored, including petty cash returns and staff attendance records
- Developing, in consultation with young people and staff, routines concerning all aspects of child care, creating schedules that fit best
- Ensuring that there are appropriate and adequate reporting and recording systems in place to comply with Quality Standards
Requirements
- Knowledge of the Children Act and other relevant legislation
- Diploma L3 Residential Childcare (or equivalent)
- Willingness to complete Diploma L5 L&M in H&SC
- Knowledge of CHR 2015 and the QS
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Deputy Manager
Company and Role Overview
To champion the achievement of the Statement of Purpose's objectives, stepping in to support the Registered Manager whenever needed. Assume the role of deputy in the absence of the Registered Manager. Lead and guide staff to ensure the complete fulfilment of children and young people's needs. Interact directly with children and young individuals as appropriate, fostering meaningful connections. Take the lead in handling child protection concerns and addressing complaints effectively. Collaborate closely with fellow professionals to drive optimal outcomes for young people. Offer guidance and support to staff in alignment with rigorous Quality Standards. Champion equal entitlement for all young people to have their needs met equitably and justly. As the Deputy Manager, spearhead the advocacy for equal opportunities and boldly address any discriminatory behaviour or practices targeting young people or colleagues, regardless of race, religion, disability, age, gender, sexual orientation, or any other perceived difference.
Main Responsibilities
- Ensuring each young person is assigned a dedicated key worker
- Ensuring all staff members are briefed on each child's relevant plans and their corresponding responsibilities for execution
- Maintaining precise written records for information tracking and facilitating regular monitoring and evaluation
- Providing managerial oversight and guidance regarding staff duties and obligations
- Taking charge of shift planning and ensuring smooth operations during duty hours
- Effectively managing budgets and meticulously monitoring financial usage, including petty cash returns and staff attendance records
- Addressing all administrative matters within the Home and delivering weekly management information reports
- Assisting the Registered Manager in implementing all facets of the Statement of Purpose
- Performing all other reasonable tasks as instructed by the Registered Manager
Requirements
- Diploma L3 Residential Childcare (or equivalent)
- Secondary education with a good standard of literacy and numeracy
- Knowledge of CHR 2015 and the QS
- Ability to motivate and enthuse staff
- Knowledge of the Children Act and other relevant legislation
- 12 months relevant supervisory experience
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Performing Arts Administrator
Company and Role Overview
An exciting opportunity awaits a talented graduate in performing arts to provide administrative support to renowned music and drama departments within a prestigious organiastion. In the role Performing Arts - Administrative Assistant, you'll be instrumental in ensuring seamless operations and supporting extracurricular initiatives.
Main Responsibilities- Coordinating extracurricular events, outings, and artist residencies, with occasional participation
- Supervising inventory of sheet music and musical instruments for the music department
- Creating promotional materials for performances
- Assisting with filming and recording of exam submissions and extracurricular events
- Providing technical support to the drama department
- Seeking a candidate with extensive knowledge in music and drama, as well as outstanding communication and organizational skills
Requirements- University degree in performing arts or similar.
- An individual boasting a multifaceted expertise spanning the realms of both music and drama.
- Robust communication and organizational prowess, ensuring seamless collaboration and execution of projects.
- A confident individual inspiring those around you to reach new heights of creativity and excellence.
