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Service Manager

 

Job Description

Role Overview

A leading social organisation is looking for an experienced and passionate Service Manager to oversee a supported housing project dedicated to vulnerable adults. This vital role offers the chance to lead a multi-site program that provides safe housing and tailored support to help residents develop the skills needed for independent living.

Key Responsibilities

  • Oversee daily operations, ensuring high standards of safety, safeguarding, and compliance.
  • Lead and inspire a team of support workers, volunteers, and housekeepers.
  • Foster partnerships within the community to strengthen service delivery.
  • Meeting and exceeding key performance indicators (KPIs).
  • Maintain accurate records and data collection, preparing regular reports.
  • Recruit and develop volunteers and peer mentors.

Requirements

  • Proven Background in Team Leadership: Demonstrated experience in overseeing and guiding a team effectively.
  • Experience with vulnerable people within the DA sector, Mental Health issues and/or Substance Misuse
  • Skilled Team Builder: Adept at creating and leading a motivated, high-performing team, using both coaching and directive approaches to maximize individual strengths.
  • Goal-Oriented: Strong ability to achieve targets and meet deadlines consistently.
  • Exceptional Communication: Excellent skills in written, verbal, and presentation communication.
  • Clear and Effective Communicator: Capable of conveying ideas and instructions with clarity and precision.
  • Active Listener: Highly developed listening skills, ensuring understanding and responsiveness to team and client needs.
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