Senior Business Analyst

SIMILAR JOBS

• Customer Support Advisor

  £26,000

  London

  Business Support

  Graduate Experienced Professional

  Permanent

  Company and Role Overview

  Our client is a global electronic brand who are currently in the market for a Customer Service Advisor to come and join their busy team! The successful candidate will be responsible for upholding excellent communication skills when dealing with customers and queries/concerns. As well as promoting and managing the social side of the business.

  Main responsibilities 

  • Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
  • E-commerce Support – providing customer service to customers on our online stores.
  • Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
  • Providing support through social media channels, WhatsApp, and Live Chat
  • Maintaining and improving upon existing KPIs and SLAs
  • Providing technical support to customers to a range of products
  • Helping with any other ad-hoc assistance as requested by the company.

  Requirements 

  • Minimum of two years of experience in customer service role
  • Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
  • Be confident with complaint handling/management, maintaining calm and clear communication.
  • Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.

• HR Generalist

  £35,000

  London

  Business Support

  Graduate Experienced Professional

  Permanent

  Role Overview

  Our client is currently in the market for a HR Generalist to come and join their busy team! The successful candidate will support the overall recruitment process, induction and performance management of their team! As well as ad hoc duties.

  Responsibilities

  Recruitment:

  • Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
  • Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
  • Take part in interview panels when required and arrange candidate feedback upon request.
  • Undertake reference and document checks and prepare employment contracts, based on existing templates.

  Induction:

  • Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
  • Participate in international HR onboarding activities.

  Performance Management:

  • Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
  • Prepare reports on performance for the Country Manager to review.

  Learning and Development:

  • Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
  • Create a centralized hub for all training measurement reporting and recording.
  • Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

  Employee Relations:

  • Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
  • Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
  • Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
  • Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

  Administration:

  • Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
  • Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
  • Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
  • Administer the exit process for leavers, including exit interviews and return of company property.
  • Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
  • Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

  • Meet with HR Manager for the purpose of regular supervision and appraisal.

   

  Requirements

  • Educated to Degree level or relevant HR Certification or Experience.
  • Proven experience of HR Generalist roles
  • Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
  • Excellent administration and organisational skills.
  • Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.

• Sales Assistant

  £25,000

  Europe

  Business Support Sales

  Experienced Professional

  Permanent

  Company and Role Overview

  Our client is a large retail organisation and are looking to add a skilled Retail Sales Assistant to come and join their busy team! The ideal candidate will be required to supervise the shop floor, responsible for increasing sales, engagement, and enriching customer experiences.
   

  Main Responsibilities

  • Proactively selling products
  • Correct cash system handling
  • Responsible for shop operations
  • Ensuring the shop floor is kept to a high standard
  • Training new colleagues
  • Provide excellence Customer Service, consistently looking for ways to improve with the team
  • Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
  • Assisting with organisation of in-store events and brand activation to promote the store

   

  Requirements

  • Assortment and Category knowledge
  • Experience within retail/hospitality role
  • Good command of the English language
  • Excellent time management and task prioritisation