Job Description

Company and role overview

Our client is a leading luxury food company and is currently in the market for a Telesales & Online Order Executive to come and join their busy team! The candidate will be required to take accurate orders through inbound and outbound telesales calls to current and potential new customers accurately recording email orders, advising customers of availability and special offers.


Main responsibilities

  • Answering incoming calls and dealing with enquiries in a professional manner.
  • Making daily outgoing calls to achieve set targets
  • Maintaining the quality of each sales call to the highest level of professionalism.
  • Managing the sales order mailbox.
  • Accurate inputting of email orders.
  • Promoting products to customers with the aim of maximizing profits.
  • Handling customer complains.
  • Ensuring all customer data handled is of the highest quality and is accurately maintained in the customer database and in line with GDPR.
  • Communicating with colleagues to ensure that the tele sales function operates consistently and effectively.
  • Keep up to date with information, training, and development opportunities appropriate to maintaining and developing professional service standard.
  • General office administration and working best practices.
  • Help and support other departments to achieve overall Company goals.



  • Experience in Sales/Telesales/Customer Service – especially working in FMCG advantageous.
  • Sales experience/cold calling B2B/B2C Telesales experience Understand KPI’s and Targets
  • Knowledge of speciality cheese and fine foods advantageous.

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