Company and role overview
Our client is currently in the market for a Case Manager to come and join their busy team! The candidate will work alongside relevant managers and their leading team to work collaboratively with internal managers to ensure a consistent approach across the company in relation to the enforcement functions, enabling adaptable planning, supporting strategic objectives to be met.
- Provide support/experience regarding business plans, communicating with relevant teams and managers.
- Provide advice and support either in relation to individual complaints or on a general basis
- Ensure that resources within the team meet the requirements of the department business plan and strategy of the company.
- Manage the investigation of and investigate potential breaches of the company’s Handbook
- Provide necessary instructions to counsel in relation to those cases before the Disciplinary Tribunal and other Courts
- Allocate and monitor caseloads for the team to ensure timely, effective, and equitable distribution of work
- Ensure that all cases and decisions, including those presenting the most reputational risk to the company are handled effectively without any unnecessary financial exposure
- Manage the team’s and own decision making in the enforcement processes, including all powers, are consistent and reflect the agreed decision-making criteria, regulations and policies and procedures
- Monitor, report on and be responsible for the performance of the team to ensure, as far as is practicable, KPIs, performance targets and service standards are met
- Contribute to ensuring that all policies and procedures are up to date and, relevant new policies or procedures are developed in conjunction with other departmental team managers
- Where appropriate, lead on projects directly related to the work of Investigations and Enforcement Team
- Qualified solicitor, barrister or FCILEx in England or Wales Qualifications Qualified solicitor, barrister or FCILEx in England and Wales or the equivalent in a foreign common law jurisdiction (must be entitled to hold a practising certificate)
- Experience of litigation or legal procedures
- Experience of Tribunals, Hearings or similar
- IT literate (Microsoft Office – Word and Outlook)
- High level of administration, experience analysing lengthy documents