Job Description

Company and role overview

Our client is currently in the market for a Case Manager to come and join their busy team! The candidate will work alongside relevant managers and their leading team to work collaboratively with internal managers to ensure a consistent approach across the company in relation to the enforcement functions, enabling adaptable planning, supporting strategic objectives to be met.


Main responsibilities

  • Provide support/experience regarding business plans, communicating with relevant teams and managers.
  • Provide advice and support either in relation to individual complaints or on a general basis
  • Ensure that resources within the team meet the requirements of the department business plan and strategy of the company.
  • Manage the investigation of and investigate potential breaches of the company’s Handbook
  • Provide necessary instructions to counsel in relation to those cases before the Disciplinary Tribunal and other Courts
  • Allocate and monitor caseloads for the team to ensure timely, effective, and equitable distribution of work
  • Ensure that all cases and decisions, including those presenting the most reputational risk to the company are handled effectively without any unnecessary financial exposure
  • Manage the team’s and own decision making in the enforcement processes, including all powers, are consistent and reflect the agreed decision-making criteria, regulations and policies and procedures
  • Monitor, report on and be responsible for the performance of the team to ensure, as far as is practicable, KPIs, performance targets and service standards are met
  • Contribute to ensuring that all policies and procedures are up to date and, relevant new policies or procedures are developed in conjunction with other departmental team managers
  • Where appropriate, lead on projects directly related to the work of Investigations and Enforcement Team



  • Qualified solicitor, barrister or FCILEx in England or Wales Qualifications Qualified solicitor, barrister or FCILEx in England and Wales or the equivalent in a foreign common law jurisdiction (must be entitled to hold a practising certificate)
  • Experience of litigation or legal procedures
  • Experience of Tribunals, Hearings or similar
  • IT literate (Microsoft Office – Word and Outlook)
  • High level of administration, experience analysing lengthy documents

Similar Jobs