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Job Description

Company and role overview –

To collaborate with the Systems Administrator in overseeing the day-to-day administrative tasks. Offering 2nd Line / 3rd Line assistance to both staff and students, coordinating with external parties like contractors and engineers to ensure timely and within-scope project completion. Enhance existing solutions and explore new products to align the school's IT provisions with the needs of students and staff. Assume the role of Lead AV engineer for livestream solutions and venues, taking the lead in researching and steering the school towards a cloud-centric approach. Serve as the Project Lead for EMA Exams and manage Cloud Platforms including School Post, Google Admin, and Firefly.

Main responsibilities –
  • Assume a leading role in advancing Firefly integration within departments, ensuring up-to-date data and providing support to teachers
  • Provide front-line IT Helpdesk assistance, offering IT support to both staff and students
  • Collaborate with the Systems Administrator to uphold the accuracy and security of the Asset inventory register. Implement robust and effective procedures for security tagging, retiring outdated hardware, and onboarding new hardware
  • Oversee the management of WEEE Waste processes and suppliers, ensuring meticulous documentation is recorded and readily accessible

Requirements –

  • Strong communication proficiency, both in written form and over the telephone
  • Capability to uphold stringent confidentiality standards for sensitive data and information
  • Background in working within an educational setting
  • Possess effective interpersonal skills and the capacity to inspire and energize others
  • Demonstrate confidence in assisting staff and students with Office 365, iSAMS, Mac OS, Windows 10 / 11 usage

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