IT Support
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Job Description
Company and role overview
Our client in the Education sector is searching for a candidate to take the role of IT Support amongst their small team of 3! The candidate will perform many IT duties such as assisting staff and/or students with any hardware, software, and network related issues and will report to the head of IT. The role requires a good knowledge and understanding of a variety of software’s and computers.
Main responsibilities
- To coordinate and report to the team leader and head of IT in relation to work duties
- Provide IT support for both staff, students, and members of the company
- Record and monitor support requests using the departments ticket system
- Manage and maintain school’s PC’s, Macs, and associated hardware
- Experience with authentication and directory services (Active Directory, DNS, DHCP, Group policies)
- Office365, Exchange, Teams, SharePoint
- Install, configure, update as well as troubleshoot computers and hardware
- Carry out front desk duties in the Computer Lab, assisting students and staff with IT issues
- Troubleshoot IP Phones
- TCP/IP Networking LAN/WAN (DNS, DHCP, VPN)
- Create and maintain documentation to assist with trouble shooting and to providing instructions for users.
Requirements
- Relevant IT qualification, such as CompTIA, Cisco, etc.
- Experience with PC components and the ability to design and build and workstations
- Knowledge of Mac hardware and Mac OS
- ITSM ticket systems.
- Good communication and organisational skills and the ability to prioritise workloads
- Strong knowledge of Windows OS. (Windows 8 &10)
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- Resolving internet and network access issues.
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- Meeting with staff to provide one-on-one technical assistance as needed/requested.
Requirements
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- Solid troubleshooting skills
- Keen learner
- Great analytical and problem-solving skills
- Strong verbal and written communication skills
- Ability to work well in teams
- Outstanding work ethic and attention to detail
Benefits
- Successful candidate will have the opportunity to shadow one of our knowledgeable professionals with other areas such as programming (SQL), create data visualisation reports on Power BI, understand network infrastructure, and monitoring WSUS.
- Gain hands-on experience in an IT position & gain an in-depth knowledge of the IT industry.
- Opportunity to attend company meetings.
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- Building, managing, and enhancing backend / server-side development using java / java scripts
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- Code repositories such as Github and GitLab.
Requirements
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If you have strong legal background skills and have confidence in dealing with various stakeholders then this may be the role for you. Law Graduates will also be considered for this role.
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Requirements
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