Graduate Helpdesk Administrator

SIMILAR JOBS

• Media Technician

  £45,000

  London

  IT, Technology and Digital

  Graduate

  Permanent

  Company And Role Overview –

  Our client offers an exciting and welcoming atmosphere for job seekers. They are looking for an AV Technician with strong technical expertise to join their team. The role involves setting up, operating, and maintaining audiovisual equipment used for events, presentations, conferences, and other gatherings.

  Main Responsibilities –

  • Demonstrate expertise and familiarity with a diverse array of media production tools and software for setup, configuration, and operation
  • Supervise and advise AV technicians and freelance personnel on camera usage, streaming techniques, and media production technology to maintain a consistently excellent output
  • Propose innovative ideas to enhance team performance and explore new avenues for revenue generation
  • Proposing innovative concepts that enhance team performance and introduce fresh avenues for revenue generation
  • Planning and executing video, streaming, and photography projects seamlessly for clients both within and outside the organization, ensuring flawless technical delivery

   

   

  Requirements –

  • Possession of pertinent certifications in media production or audio-visual technology is preferred
  • At least three years of experience in video production, events, or technical arts sector
  • Strong problem-solving abilities
  • Previous experience in a comparable venue or content production entity is advantageous

• Senior Test Analyst

  £450

  London

  IT, Technology and Digital

  Graduate

  Permanent

  Company and Role Overview 

  The Senior Test Analyst is tasked with designing and implementing various software testing procedures across the agile development lifecycle of revenue, online, and corporate systems. This role requires providing specialized knowledge to ensure that the software developed aligns with the quality standards and expectations of stakeholders within the company.

  Main Responsibilities 

  • Supervising a team consisting of 2-3 Junior Test Analysts with a budget allocation of up to £150k
  • Collaborating with Technology Development and stakeholders to ensure thorough testing of all software, guided by senior test members using Agile methodologies
  • Developing test cases and implementing the test strategy based on predefined testing methodologies, ensuring alignment between testing procedures and the specified requirements and acceptance criteria
  • Prioritizing automated test procedures over manual testing whenever possible and more effective
  • Evaluating Non-Functional requirements and collaborating with Architects to contribute insights for the Non-Functional test strategy

  Requirements 

  • Preferred qualifications include a degree in a relevant field or certification in systems testing
  • Proficient in systems testing technologies and methodologies, with a focus on Agile practices
  • Possesses strong analytical abilities, problem-solving skills, and meticulous attention to detail
  • Familiarity with programming languages such as C#
  • Vast experience in working collaboratively with software development teams in multi-vendor settings to iteratively deliver systems that undergo efficient and high-quality testing

• IT Support Executive

  £35,000

  London

  IT, Technology and Digital

  Graduate

  Permanent

  Company and Role Overview 

  This newly established position will supervise our outsourced IT partnerships and spearhead the execution of internal IT initiatives throughout the organization. It presents an excellent opportunity within a nurturing work atmosphere to assume leadership of the IT function, aiding our expanding staff in managing their IT needs whether they are working remotely or in the office. The role entails overseeing daily IT operations, providing support for software and hardware, conducting IT inductions, and facilitating home office setups. Primarily stationed at our London and Surrey offices, there is flexibility aligned with our hybrid working approach. The position reports to the Head of IT & Marketing and will collaborate closely with our Operations Director, Chief Operating Officer, and external IT support provider, Krome Technologies. We seek a candidate showcasing a robust work ethic, excellent communication abilities, high productivity, and a commitment to delivering exceptional client service. This role is ideally suited for someone who is hands-on, pragmatic, and naturally tech-curious, capable of working autonomously with confidence. Essential qualifications include prior experience in a fast-paced, demanding setting.

  
  Responsibilities 

  • Overseeing IT tickets and coordinating with our outsourced IT provider to ensure timely resolution within agreed KPIs, including appropriate escalation when necessary, and handling related communications with users
  • Handling maintenance and support for mobile devices, working closely with third-party support providers and managing internal support matters
  • Administration of IT invoices
  • Ensuring timely completion of key deadlines and delivery of key priorities; organizing coverage/providing comprehensive handovers in case of absence potentially impacting delivery deadlines
  • Oversight of domain management

   

  Requirements 

  • Possess at least 3 years of hands-on experience in IT project support roles, including collaborating with third-party IT support
  • Demonstrated involvement in managing or executing IT projects
  • Previous experience within a comparable-sized organization would be beneficial, along with familiarity working in the financial services sector