Job Description

Company & Role Overview

Our client a registered charity in the health care sector is seeking a hardworking Graduate Helpdesk Administrator to come and join their team. The role will be a Temporary contract, hybrid working. The candidate will need to be immediately available.

Deadline for applications is Thursday 4th August.

Main Responsibilities

  • Be first point of contact for colleagues and clients
  • Handling a high volume of calls from internal and external stakeholders
  • Training and giving advice on using the IT platforms
  • Responsive in troubleshooting and resolving issues
  • Providing excellent customer service and a high level of professionalism

Requirements

  • IT literate and comfortable getting up to speed quickly in using new IT software
  • Good knowledge and understanding of computer hardware and browser settings.
  • Able to diagnose and resolve a range of basic IT issues with audio / video / screen resolution
  • Good verbal and written communication skills (highly intelligible English speaking is essential)

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