eLearning Manager

Graduate, Experienced Professional

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Tolga Alkansoy

Job Description

Company & Role Overview

We are currently recruiting for a full time, permanent eLearning Manager. The role offers a considerable amount of remote working, but the office is located in West London. A successful candidate will be ensuring the efficiency, development and maintenance of Moodle LMS and other E-learning systems.

Main Responsibilities

Answering calls and emails resolving customer queries for Moodle LMS
Supervising relationships internally and externally, including implementing SLAs as required
Collaborating with IT departments and external services when necessary to maintain safe, fast and unproblematic E-Learning systems.
Informing company consumers of resolving and updates of any issues
Alerting Moodle developers of any faults and errors with the systems
Passing on standard enquiries and grievances to the appropriate stakeholder.
Producing and supporting a variety of questions from customers and company documents such as guides.
Delivering online conference training of Moodle LMS and face-to-face training for customers and staff members
Support the growth of Moodle LMS system, aiming for overall progression of the business and identifying possible projects for the future.
Offer professional Moodle consultancy to a Digital and Education leadership team on new business projects and operating designs to guarantee the effectiveness of the system
Update documents for observing at service level
Produce requirement documents advising technological delivery and notify internal stakeholders on the systems design, progress and company cases
Communicate with consumers to settle matters regarding configuration and use of the system
Work together with the customer service team to ensure precise and complete documents of any customer service calls made, highlighted and concluded to generate a monthly management statement.
Any other responsibilities requested by the line manager

Important Requirements (Essential)

Experience with Moodle administration and Moodle LMS systems
Past experience and high level of knowledge of the user focused experience
Excellent presenting and customer service skills

Requirements (Desirable)

Educational or learning and development related qualification

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