eLearning Manager
Job Description
Company & Role Overview
We are currently recruiting for a full time, permanent eLearning Manager. The role offers a considerable amount of remote working, but the office is located in West London. A successful candidate will be ensuring the efficiency, development and maintenance of Moodle LMS and other E-learning systems.
Main Responsibilities
- Answering calls and emails resolving customer queries for Moodle LMS
- Supervising relationships internally and externally, including implementing SLAs as required
- Collaborating with IT departments and external services when necessary to maintain safe, fast and unproblematic E-Learning systems.
- Informing company consumers of resolving and updates of any issues
- Alerting Moodle developers of any faults and errors with the systems
- Passing on standard enquiries and grievances to the appropriate stakeholder.
- Producing and supporting a variety of questions from customers and company documents such as guides.
- Delivering online conference training of Moodle LMS and face-to-face training for customers and staff members
- Support the growth of Moodle LMS system, aiming for overall progression of the business and identifying possible projects for the future.
- Offer professional Moodle consultancy to a Digital and Education leadership team on new business projects and operating designs to guarantee the effectiveness of the system
- Update documents for observing at service level
- Produce requirement documents advising technological delivery and notify internal stakeholders on the systems design, progress and company cases
- Communicate with consumers to settle matters regarding configuration and use of the system
- Work together with the customer service team to ensure precise and complete documents of any customer service calls made, highlighted and concluded to generate a monthly management statement.
- Any other responsibilities requested by the line manager
Important Requirements (Essential)
- Experience with Moodle administration and Moodle LMS systems
- Past experience and high level of knowledge of the user focused experience
- Excellent presenting and customer service skills
Requirements (Desirable)
- Educational or learning and development related qualification
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