Job Description

Company & Role Overview

We are currently recruiting for a full time, permanent eLearning Manager. The role offers a considerable amount of remote working, but the office is located in West London. A successful candidate will be ensuring the efficiency, development and maintenance of Moodle LMS and other E-learning systems.

Main Responsibilities

  • Answering calls and emails resolving customer queries for Moodle LMS
  • Supervising relationships internally and externally, including implementing SLAs as required
  • Collaborating with IT departments and external services when necessary to maintain safe, fast and unproblematic E-Learning systems.
  • Informing company consumers of resolving and updates of any issues
  • Alerting Moodle developers of any faults and errors with the systems
  • Passing on standard enquiries and grievances to the appropriate stakeholder.
  • Producing and supporting a variety of questions from customers and company documents such as guides.
  • Delivering online conference training of Moodle LMS and face-to-face training for customers and staff members
  • Support the growth of Moodle LMS system, aiming for overall progression of the business and identifying possible projects for the future.
  • Offer professional Moodle consultancy to a Digital and Education leadership team on new business projects and operating designs to guarantee the effectiveness of the system
  • Update documents for observing at service level
  • Produce requirement documents advising technological delivery and notify internal stakeholders on the systems design, progress and company cases
  • Communicate with consumers to settle matters regarding configuration and use of the system
  • Work together with the customer service team to ensure precise and complete documents of any customer service calls made, highlighted and concluded to generate a monthly management statement.
  • Any other responsibilities requested by the line manager

Important Requirements (Essential)

  • Experience with Moodle administration and Moodle LMS systems
  • Past experience and high level of knowledge of the user focused experience
  • Excellent presenting and customer service skills

Requirements (Desirable)

  • Educational or learning and development related qualification

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