Case Team Manager

Role Overview

Responsibilities

• Planning of transport for future dates including entering transport requests into the computer system.
• Responsibility for the scheduling and control of ambulance services resources, including volunteer car service drivers for the current day, re-arranging schedules where necessary.
• Liaises between hospital staff, communications centres, transport offices and ambulance crews to ensure patients are conveyed in the most effective and efficient manner, and the service level agreement is maintained at all times.

• Assists Ambulance Car Service drivers with any problems or queries they may have and liaise with the Operations Resource Coordinator.

• Keeps records of all patient arrival and departure times at the hospital.
• Deals with enquiries / complaints from designated hospitals and patients concerning ambulance transportation.
• Assist in the monitoring analysis of the service level agreement and liaise with the Customer Service Manager in providing a focused and reliable patient transport provision.

• Assist the Non-Emergency Services Quality and Complaints Manager as appropriate.
• 1ISO 9001 / 2000 – Ensure that all documentation is completed in accordance with this standard. Assist as required in the completion of internal ISO 9001 / 2000 audits.
• Undertake the training of new staff.
• Manages leave requests and absence management for Patient Liaison Assistants.

Requirements

• Flexibility: The postholder may work at any of the Trust’s sites in line with service needs
• Excellent spoken and written English, including telephone manner and face-to-face communication skills
• Good verbal and non-verbal communication and organisational skills
• IT literate
• Experience in a similar role (desirable)

Role Overview

Responsibilities

• Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
• Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
• Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
• Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
• Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
• Be knowledgeable of developments of policies, guidance, and processes, regarding fitness.
• Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
• Review and respond to challenges, queries and/or complaints about the decisions made and service provided by your team
• Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
• Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.

Requirements

• Educated to degree level or relevant knowledge and experience
• Experience of managing people and resources or investigation responsibilities
• Experience of working within, and applying, a framework of legislation and defined policies and guidance.
• Experience of monitoring a team, objectives, and performance indicators.
• A high level of written English and verbal communication skills.

Company & Role Overview

At TGP recruitment, we are actively searching for a full-time Case Officer for a company in the health and social care industry. The purpose of the role is to perform evaluations to support the ethics of cases and passing them onto the relevant bodies for review, this can include the processing and assessment of high-risk cases. This position will involve elements of hybrid working; however, the office is based in Southeast London.

Main Responsibilities

• Examining a wide caseload and processing the cases promptly through to the next steps of the evaluation.
• Managing enquiries and information for the sequential bodies conforming with the standards set by the company and key performance indicators
• Collaborate with external stakeholders to ensure that your cases are processed to a high standard
• Provide risk assessments of cases and guarantee the quick procession of high-risk cases are acknowledged and delt with according to the set standards and key performance indicators
• Make accurate evidence-based decisions in the evaluation of cases, considering any changes in evidence for fairness in decision
• Make use of a variety of communication tools such as phone calls, emails, letters to provide an excellent level of customer service
• Understand the importance of security obligations for information to be handled by the company
• Any other reasonable responsibilities required to support the organisation

Important Requirements (Essential)

• Relevant degree-level qualification and/or relevant experience in the sector
• Experience in managing a wide range of duties and working with company policy
• Excellent written and verbal communication skills
• Understand the need of communicating with sensitivity in difficult situations

Requirements (Desirable)

• Experience in producing accurate evaluations based on empirical evidence

Salary: £33,000 per annum (Circa)

Role Overview

Responsibilities

• Collaborate with the examination partner and be liable for the everyday administration of the examination division.
• Collaborate intimately with the examination overseer on technical concerns.
• Will possess personal examination collection of customers to administer (review planning, field work, and completion).
• Hold all Partners responsible for the examinations they approve.
• Make sure examinations are scheduled efficiently and reserved beforehand.
• Make sure examinations are accomplished and concluded before Partner approval.
• Take on the duty to elevate the quality of the client’s work and fulfil regulatory standards.
• Steer various firm undertakings, e.g., examination templates, personnel training schemes, training principles, etc.
• Developing, administering, and inspiring a team of technical personnel.

Requirements

• Qualified either ACCA or ACA
• High degree of technical knowledge, ISA and UK GAAP
• Educated up to degree level or CTS
• At least 4/6 years post qualification experience working in audit
• Experience in managing a team
• Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering

Role Overview

Responsibilities

• Assisting the Head of Digital in gathering data and scrutinizing performance.
• Contributing to and implementing an effective cross-channel digital acquisition strategy.
• Generating website traffic with a data-driven test & learn approach.
• Deducing insights on targeting, strategy, and performance.
• Effectively overseeing 3rd party digital agencies.
• Identifying novel digital channels and partners, including fresh affiliates, to optimize reach within our target audience.
• Displaying fluency in campaign performance data; persistently seeking optimization opportunities to stimulate conversions and expansion.
• Creating performance marketing reports

Requirements

• Bachelor's degree in marketing, advertising, or a related field.
• Minimum of 2 years of confirmed experience in performance marketing, retargeting, and paid digital channels is obligatory.
• Comprehensive comprehension and hands-on involvement in digital marketing channels like GA, Performance Max (Google Shopping, Google Search), Paid Social (Meta Business Suite, TikTok), Display, Affiliate Marketing.
• Exceptional understanding and expertise in Paid Social and PPC with verifiable outcomes.
• Proficiency in using Google Analytics, GA4, and data visualization tools (like Data Studio).