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Job Description

Role Overview

Our client is currently in the market for an Operations Manager to come and join their busy team!
The successful candidate will lead an associative team, ensuring fair outcomes when managing risk, compliance, and optimize resource utilization. They manage budgets, handle challenges, build external relationships, and uphold Our client's policies.


  • Analyse management information and other data to identify emerging issues and risks to solve cross-functional operational issues.
  • Anticipate and respond to developments in the regulatory landscape and be proactive in identifying and making a case for appropriate improvements.
  • Lead a multi-disciplinary team of case managers and lawyers undertaking different case investigations to ensure the right regulatory outcome is reached on cases efficiently.
  • Review and develop systems for ensuring regulatory decisions are robust, proportionate, consistent, and fulfil the public protection objectives, especially in high-risk areas.
  • Ensure risk is managed through the undertaking of appropriate controls and checks at all stages of the process in compliance with the legislation, policies and processes.
  • Plan and determine the workload of the Investigations teams, using available resources to meet business needs and identification of future resource requirements.
  • Be responsible for the efficient and effective investigation of serious physical condition cases, which includes our Interim Order cases, and be accountable for the quality and timeliness of case progression, risk assessments, and recommendations made by the team.
  • Monitor and lead the performance, providing support, guidance, and direction and any issues or poor performance are managed quickly and effectively.
  • Manage and motivate direct reports by providing direction and setting clear objectives and behaviours. Coach direct reports to be strong and effective managers, with the ability and resilience to identify and successfully tackle poor performance when it arises.
  • Using management information and other data to accurately forecast the function's activities and work with the Head of Physical Condition to plan and manage the department's budget.
  • Provide written responses to challenges and complaints about the decisions and the service provided, identifying and ensuring that learning for individuals or the team is identified and implemented.
  • Develop, manage, and maintain relationships with key external stakeholders, in particular, Our client's legal providers.


  • Educated to degree level and/or relevant knowledge and understanding
  • Experience of working within healthcare, professional regulation or other regulatory environments
  • Excellent influencing and interpersonal skills and ability to engage effectively with different audiences
  • A high level of written English and verbal communication skills, including the ability to communicate professionally with internal and external stakeholders from all backgrounds

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