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Job Description

Role Overview

Our client is currently in the market for a Donor Administrator to come and join their busy team! The successful candidate will provide support to notify potential donors that they have been identified as a potential match for a patient in need of a transplant, to provide education and obtain consent from donors, and to facilitate the coordination of collections.


  • Conduct information sessions with identified donors to ensure they are well-prepared for the donation and collection process (ensuring informed consent)
  • Assess donors for suitability and eligibility based on medical and non-medical factors using correct guidelines established, including referring for further medical assessments when necessary.
  • Schedule and oversee relevant medical assessments, collaborating closely with the patient's team and medical advisors to ensure donor medical clearance.
  • Communicate with national and international coordinators to complete required documentation within specified timelines.
  • Utilize our client's internal databases to accurately record and document donor case notes.
  • Coordinate and communicate with specified courier companies to schedule the transportation of products nationally and internationally.
  • Collaborate with the international medical team of our client and other affiliated organizations to contribute to the improvement of policies and processes.
  • Manage relationships with hospital collection centres, ensuring adherence to our client's global standards through regular meetings and conference calls.
  • Represent the DRM team in local and international working groups, providing input to organizational projects as needed.
  • Respond to and investigate any quality incidents and adverse events (S(P)EARs), offering recommendations for corrective and preventive actions.
  • With support, address donor and transplant centre complaints and provide necessary responses.
  • Ensure compliance with all medical/health-related standards, policies, procedures, and documentation requirements set by our client, registries, and regulatory authorities.


  • Excellent written and verbal communication skills.
  • Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.
  • Willingness to become acquainted with a very specific discipline/branch of medical science.
  • Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint).

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