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Donor Administrator

£ 35,000 - £ 35,000 per a:1:{s:8:"en_title";s:6:"annual";}
 

Job Description

Role Overview

Our client is seeking a Donor Administrator to join their dynamic team! The ideal candidate will assist in informing potential donors of their match with patients requiring transplants, educate donors, obtain consent, and coordinate collections.

Responsibilities

  • Conduct information sessions with identified donors to ensure they are well-prepared for the donation and collection process (ensuring informed consent)
  • Assess donors for suitability and eligibility based on medical and non-medical factors using correct guidelines established, including referring for further medical assessments when necessary.
  • Schedule and oversee relevant medical assessments, collaborating closely with the patient's team and medical advisors to ensure donor medical clearance.
  • Communicate with national and international coordinators to complete required documentation within specified timelines.
  • Utilize our client's internal databases to accurately record and document donor case notes.
  • Coordinate and communicate with specified courier companies to schedule the transportation of products nationally and internationally.
  • Collaborate with the international medical team of our client and other affiliated organizations to contribute to the improvement of policies and processes.
  • Manage relationships with hospital collection centres, ensuring adherence to our client's global standards through regular meetings and conference calls.
  • Represent the DRM team in local and international working groups, providing input to organizational projects as needed.
  • Respond to and investigate any quality incidents and adverse events (S(P)EARs), offering recommendations for corrective and preventive actions.
  • With support, address donor and transplant centre complaints and provide necessary responses.
  • Ensure compliance with all medical/health-related standards, policies, procedures, and documentation requirements set by our client, registries, and regulatory authorities.

Requirements

  • Excellent written and verbal communication skills.
  • Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.
  • Willingness to become acquainted with a very specific discipline/branch of medical science.
  • Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint).
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