Customer Service Agent
Job Description
Company & Role Overview
The role available is a temporary contract Customer Service Agent located in London. Some key aspects of the role will include providing product assistance in a well-timed and sophisticated manner to answering calls, letters, and e-mails. A successful candidate must be approachable, effective, and excellent customer service to all users of the service following with regional and worldwide personal and team targets.
Main Responsibilities
- Customer Service/Support responsibilities will include assisting in the progression of customer service centre by delivering welcoming, pleasant, and responsive service.
- Solve Technical Support queries
- Deal with all customers in accordance with company guidelines to ensure outstanding customer satisfaction.
- Manage and discuss settled resolutions to customer grievances whilst considering company factors.
- Heighten serious complaints to higher personnel to accomplish a suitable result.
- To progress in line with set KPIs and SLAs.
- Perform administration tasks whenever necessary, such as postal matters, ensuring cover is given in the event of holidays, sickness and so on.
- Organise internal database with a high level of correctness.
- Engage with all colleagues to guarantee all individual assignments are fairly assigned.
- Respond to all customer call backs within the timeframe agreed, speaking, and working with colleagues where necessary.
- Distribute any new information on company products by editing FAQ templates.
- Reach individual goals and team goals by prioritising workload.
- Report any difficulties of the company that need enhancing to the manager, especially those with commercial consequences.
Important Requirements (Essential)
- Experienced agent in Customer Service
- Excellent problem solver and teamwork
- High level of call handling skills and experience in live chat
- Worked in customer support on social media channels
- High level of written and spoken communication
- Fast learner and uses initiative
Requirements (Desirable)
- Experience in Zendesk
- Interested in Technical Support and Knowledge
Similar Jobs
Company & Role Overview
We are currently recruiting for a well-established e-Commerce company who are looking for a Senior Product Manager to support the team. This is a fantastic opportunity for the successful candidate to help drive the business forward. You will be involved in 3rd party integrations across our varied range of sectors to help build out the booking experience.
Main Responsibilities
- A senior project manager’s role involves the maintenance of the company’s products from beginning to dispatch within a team to help the growth of the company
- Utilise data focused methods to distinguish and highlight the plan and build-up of the product area, using several data sources and customer insight (qualitative and quantitative)
- Leading areas of development including product improvement and enhancing customer experience
- Leading product plans from beginning to end including using research and discovery, improvement of consumer flows, wireframes and stories
- Communicating with various other departments within the company to develop customer solutions
Requirements
- 3-5 years experience within a web-based product management organisation
- 2-3 years of experience in management of product managers and products analysts
- Previous experience in an Ecommerce position preferably from a tourism company
- Experience with web analytics
- Proactive, adaptable personality who pays attention to detail
- The individual must have a high-level of oral, written, and spoken skills
Company & Role Overview
We are recruiting for a Product Design Lead position in the eCommerce industry, the role will require a successful candidate to lead a team to support the overall growth of the company. A desirable candidate will have the ability to lead a team successfully and pushing new user research methods from the stages of development into existence. Following development, the new methods will require continuous analysis regarding their effectiveness with customers.
Main Responsibilities
- Main responsibilities will include leading and developing a team to successful outcomes
- Experience of undertaking an authoritative role is essential
- Customer research and product assessment from idea to use
- Producing wireframes, prototypes and user flows surrounding customer needs
- Utilising data in combination with consumer research to establish customer focused products
- Capable of analysing consumer research to enhance current projects
- Be able to critically think to find new and improved ways applying design thinking to respond to UX concerns
- Produce and execute style guide and guarantee UX/Design and managing design sprints
Important Requirements (Essential)
- A successful candidate must be knowledgeable with agile and design sprints
- 7-10 years of experience with UX/Product Design including consumer research
- 3 years of experience as a design manager
- Must have a portfolio that includes Product Design/UX work from a number of previous employments or projects
Requirements (Desirable)
- Experience in the Ecommerce industry
- Expertise in technical areas including creating prototypes, Javascript, HTML, and CSS
- Knowledgeable with Design computer software such as Sketch and InVision
- A relevant degree or qualification
Company & Role Overview
Our client, a top accountancy firm is looking for a Client Services Administrator to come and join their team. The aim of this role is to provide admin support to the firm, working closely with Admin Manager and Assistant Admin Manager to ensure a high quality of service is delivered to the business and clients. Training will be provided.
Main Responsibilities
- Update and maintain our Client Database
- You’ll be responsible for maintaining our client statutory records and processing any statutory changes and amendments in a timely manner, which will include:
- Preparing and filing annual Confirmation Statements
- Processing year-end changes
- Maintaining company share registers on our internal database and updating
- Companies House records
- Processing New Company Formations
- Sending clients their annual financial statements and related documents, either by post or through our secure online portal
- Typing letters
- Raising invoices through our Client Database and forwarding same to clients
- Reception Cover
- Answering the telephones
- General administration support (scanning, printing etc.)
Requirements
- 2-3 years plus experience working in an accountancy practice
- Excellent command in English both written and verbal
Company & Role Overview
Our client is a Fintech organisation who have developed market leading Fintech tools. They are currently looking to hire an enthusiastic Software Developer Intern to join their dynamic team. Currently this position is a 'Work From Home' role. This is a great role for an IT graduate looking to gain experience and solidify themselves within the industry!
Main Responsibilities
- Design and documentation of the technology stack
- Code / implement the technology stack
- Deploy and maintain the technology stack
- Engage with leadership team to help evolve the technology stack offerings
- Quality Assurance
- Building REST APIs
- Building, managing, and enhancing backend / server-side development using java / java scripts
- Building systems that consume and process volumes of data
- Building custom UI for web
- Code repositories such as Github and GitLab.
Requirements
- Excellent command of the English language (fluent)
- IT (or IT related) graduate - minimum 2:1
- Passion for code-writing and problem solving
- Self-learner and self-motivated
- Knowledge of Python
- Interest in Fintech and banking/accounting systems
- Basic knowledge in AWS Cloud
- Full rights to work in the UK
Company & Role Overview
Our client a leading chartered accountancy firm are looking for an organised Audit Supervisor possessing strong planning and delegation skill to join their busy team. You will be working with organisations of every type and size. Clients are active in all branches of commerce and industry, ranging from substantial corporations to small businesses. The ideal candidate for this role will hold least 3 years experience.
Main Responsibilities
- Prepare and assessment of statutory accounts in line with UK GAAP/FRS102
- You will report to an audit manager and/or Partner
- You will be responsible for the planning and implement audits (which cover a wide range of client types and sizes) in accordance with the International Auditing Standards
- Budgeting and bringing the audits to completion
- Ensuring client expectations are met to a high standard
- Managing audit trainees, reviewing their work, assisting with their development and performance evaluations
- Drafting corporate tax calculations
- Good team player
- Able to lead large audits
Requirements
- ACA qualified
- Audit experience with a wide range of clients
- Capable technical ability
- Well-rounded leadership and managerial skills
- Ability to organise and prioritise workloads
- Exceptional communication skills
- Exceptional organisational skills
Company & Role Overview
Our clients who is a leading chartered accountancy firm is looking for an experienced Audit Manager to join their busy team. You will be working with organisations of every type and size. Clients cover all divisions of commerce and industry, ranging from large to small businesses. The ideal candidate will be a skilled manager with a specialised services background.
Main Responsibilities
- Accountable for a portfolio of corporate clients across a wide-ranging of industries
- Managing client relationship and ensuring that expectations are managed accordingly
- Plan, overseeing, and reviewing audit, accounts, and corporation tax work
- Preparing and reviewing statutory accounts in line with UK GAAP and FRS102
- Supervise junior staff and assisting any queries on technological and professional development, including conducting periodic appraisals
- Performing billing management
- Administration duties
- Ad hoc business consultancy and any duties in line with the role
- Support in producing new business
Requirements
- ACA qualified
- At least 5 year audit experience within a specialised services environment
- Experience of UK GAAP, FRS102, and IFRS
- Experience in managing audits
- Capable technical ability
- Familiarity of corporate tax, personal tax, and indirect tax
- Proven leadership and supervisory skills
- Be able to organise and prioritise workloads
- Good communication skills
- Knowledge of Microsoft packages
Address
1.38 Technology Centre
75 Whitechapel Road
London
E1 1DU
United Kingdom
Contact Us
Visit us
Mon - Fri 9am – 6pm
Useful Links
Writing a CV
Personal Branding
Interview Preparation Guide
Blogs
Questions to ask Employers
Connect With Us
recruitment@thegraduateproject.co.uk
(+44) 020 7043 4629