Customer Service Agent

SIMILAR JOBS

• Charity Coordinator

  £35,000

  London

  Business Support

  Experienced Professional Graduate

  Permanent

  Role Overview

  Our client is currently in the market for a Charity Coordinator to come and join their busy team! The successful candidate will work within the CT team of our client's department overseeing tasks such as scheduling tests, reviewing outcomes, and collaborating with international registries.

  Responsibilities

  • Collaborate closely with our client's stakeholders, including hospitals, general practitioners (GPs), international entities, UK medical advisors, and associated labs, to manage the coordination of blood tests.
  • Conduct information sessions with identified donors to ensure they are well-prepared for the donation and collection process (ensuring informed consent)
  • Assess donors for suitability and eligibility based on medical and non-medical factors using correct guidelines established, including referring for further medical assessments when necessary.
  • Schedule and oversee relevant medical assessments, collaborating closely with the patient's team and medical advisors to ensure donor medical clearance.
  • Communicate with national and international coordinators to complete required documentation within specified timelines.
  • Utilize our client's internal databases to accurately record and document donor case notes.
  • Coordinate and communicate with specified courier companies to schedule the transportation of products nationally and internationally.
  • Collaborate with the international medical team of our client and other affiliated organizations to contribute to the improvement of policies and processes.
  • Manage relationships with hospital collection centres, ensuring adherence to our client's global standards through regular meetings and conference calls.
  • Represent the DRM team in local and international working groups, providing input to organizational projects as needed.
  • Respond to and investigate any quality incidents and adverse events (S(P)EARs), offering recommendations for corrective and preventive actions.
  • With support, address donor and transplant centre complaints and provide necessary responses.
  • Ensure compliance with all medical/health-related standards, policies, procedures, and documentation requirements set by our client, registries, and regulatory authorities.

  Requirements

  • 3 plus years work experience, working in a busy team/organisation.
  • Excellent written and verbal communication skills.
  • Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.
  • Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint).
  • Experience of working with large database/CRM systems.

• HR Generalist

  £35,000

  London

  Business Support

  Experienced Professional Graduate

  Permanent

  Role Overview

  Our client is currently in the market for a HR Generalist to come and join their busy team! The successful candidate will support the overall recruitment process, induction and performance management of their team! As well as ad hoc duties.

  Responsibilities

  Recruitment:

  • Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
  • Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
  • Take part in interview panels when required and arrange candidate feedback upon request.
  • Undertake reference and document checks and prepare employment contracts, based on existing templates.

  Induction:

  • Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
  • Participate in international HR onboarding activities.

  Performance Management:

  • Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
  • Prepare reports on performance for the Country Manager to review.

  Learning and Development:

  • Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
  • Create a centralized hub for all training measurement reporting and recording.
  • Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.

  Employee Relations:

  • Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
  • Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
  • Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
  • Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.

  Administration:

  • Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
  • Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
  • Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
  • Administer the exit process for leavers, including exit interviews and return of company property.
  • Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
  • Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.

  • Meet with HR Manager for the purpose of regular supervision and appraisal.

   

  Requirements

  • Educated to Degree level or relevant HR Certification or Experience.
  • Proven experience of HR Generalist roles
  • Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
  • Excellent administration and organisational skills.
  • Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.

• Policy Officer

  £30,000

  London

  Business Support

  Experienced Professional Graduate

  Permanent

  Company and role overview

  Our client is currently in the market for a Policy Officer to come and join their busy team! The successful candidate will be responsible for preparing reports/processing appeals and complaints, contributing to the development of policies and ensuring a high quality induction/onboarding procedure to new comers.

  Main responsibilities

  • Developing and maintaining excellent relationships with key internal and external stakeholders.
  • Supporting the examining boards, advising on agendas, providing briefing notes for the Board Chair, preparing and presenting reports and ensuring actions are carried through.
  • Producing high quality documentation for internal and external stakeholders, for example papers for the academic and management committees.
  • Providing a high level of advice to clinicians and staff on implementation of regulations, and other matters specific to the role.
  • Effectively managing short and long-term projects, such as developing and implementing changes to examinations.
  • Analysing and monitoring a wide range of examination data to identify trends and ensure/improve compliance with regulatory standards.
  • Contributing to the development of policies and procedures to ensure the examinations reflect current best practice.
  • Monitor and identify emerging issues and the best practice in assessment and medical training and considering the impact these have on how we deliver our examinations.
  • Assessing candidate requests for flexibility/adjustments and investigating cases of misconduct.
  • Liaison with the clinical and administrative examination teams of Colleges across the UK to ensure consistency of examination delivery in line with regulations.

  Requirements

  • Educated to degree level or equivalent experience.
  • Demonstrable experience of working in a policy officer role.
  • Excellent communication skills, delivering high quality written reports and delivering presentations.
  • Working with an education or assessment role with responsibility for academic quality and/or best assessment practice.