Job Description

Company & Role Overview

The role available is a temporary contract Customer Service Agent located in London. Some key aspects of the role will include providing product assistance in a well-timed and sophisticated manner to answering calls, letters, and e-mails. A successful candidate must be approachable, effective, and excellent customer service to all users of the service following with regional and worldwide personal and team targets.

Main Responsibilities

  • Customer Service/Support responsibilities will include assisting in the progression of customer service centre by delivering welcoming, pleasant, and responsive service.
  • Solve Technical Support queries
  • Deal with all customers in accordance with company guidelines to ensure outstanding customer satisfaction.
  • Manage and discuss settled resolutions to customer grievances whilst considering company factors.
  • Heighten serious complaints to higher personnel to accomplish a suitable result.
  • To progress in line with set KPIs and SLAs.
  • Perform administration tasks whenever necessary, such as postal matters, ensuring cover is given in the event of holidays, sickness and so on.
  • Organise internal database with a high level of correctness.
  • Engage with all colleagues to guarantee all individual assignments are fairly assigned.
  • Respond to all customer call backs within the timeframe agreed, speaking, and working with colleagues where necessary.
  • Distribute any new information on company products by editing FAQ templates.
  • Reach individual goals and team goals by prioritising workload.
  • Report any difficulties of the company that need enhancing to the manager, especially those with commercial consequences.

Important Requirements (Essential)

  • Experienced agent in Customer Service
  • Excellent problem solver and teamwork
  • High level of call handling skills and experience in live chat
  • Worked in customer support on social media channels
  • High level of written and spoken communication
  • Fast learner and uses initiative

Requirements (Desirable)

  • Experience in Zendesk
  • Interested in Technical Support and Knowledge


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