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Job Description

Role overview

Our client is currently in the market for a Front of House Receptionist to come and join their busy team. The successful candidate will be responsible for greetings and workplace supervision and aiding with the routine administrative requirements personnel and oversee a bustling assignment list, function independently, employ outstanding discernment and decision-forming, and provide an outstanding customer encounter for both inner (workers and associates) and outer customers.


  • Offer a top-notch reception to patrons/visitors at the London office, ensuring all guests are well attended to, warmly welcomed, introduced to pertinent members of the team, and that all needs are fulfilled during their visit (pondering Michelin star level service).
  • Oversee and attend the lobby desk in accordance with working hours: Monday to Friday, 8:30 am - 5:30 pm.
  • Oversee meeting room reservations and ensure everyone is accommodated (particularly during busy periods).
  • Respond to lobby calls and oversee deliveries and third-party contractors as they come and go onsite.
  • Be available to oversee impromptu administrative requirements of our client-facing teams.
  • Oversee office introductions for new personnel and support other operational teams with generally acclimating new hires and acquisitions.
  • Organise reception coverage for known periods of absence.
  • Oversee and facilitate entry (occasionally after hours) to the building when needed by landlords, staff, etc.
  • Ensure equipment/technology in meeting rooms is present and fully operational before meetings occur, coordinating with IT and other key members of staff if there are issues.
  • Ensure that meeting rooms are replenished with suitable snacks and drinks, that patron areas and rooms are always kept neat and tidy, and that patron restrooms are clean and tidy before and after meetings.
  • Oversee all matters: Supplier agreements, Supplier entry, building upkeep, Office provisions, Office arrangement, seating configurations, hot desking, etc., Staff communications related to the London office and Kitchen and communal area provisions.
  • Assist the Operations Director as needed with: Agreement and lease discussions, Facilities and building upkeep, Supplier oversight (cleaners).


  • 2+ years of experience within a similar or equivalent role and a sound understanding of how to provide an exceptional client service.
  • Strong IT skills, highly proficient in the use of Microsoft Office and a good working knowledge of office machinery (printers, photocopiers, scanners, etc).
  • Excellent written and verbal communication skills with a high level or attention to detail.

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