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Job Description

Role Overview

Our client is currently in the market for a Charity Coordinator to come and join their busy team! The successful candidate will work within the CT team of our client's department overseeing tasks such as scheduling tests, reviewing outcomes, and collaborating with international registries.


  • Collaborate closely with our client's stakeholders, including hospitals, general practitioners (GPs), international entities, UK medical advisors, and associated labs, to manage the coordination of blood tests.
  • Conduct information sessions with identified donors to ensure they are well-prepared for the donation and collection process (ensuring informed consent)
  • Assess donors for suitability and eligibility based on medical and non-medical factors using correct guidelines established, including referring for further medical assessments when necessary.
  • Schedule and oversee relevant medical assessments, collaborating closely with the patient's team and medical advisors to ensure donor medical clearance.
  • Communicate with national and international coordinators to complete required documentation within specified timelines.
  • Utilize our client's internal databases to accurately record and document donor case notes.
  • Coordinate and communicate with specified courier companies to schedule the transportation of products nationally and internationally.
  • Collaborate with the international medical team of our client and other affiliated organizations to contribute to the improvement of policies and processes.
  • Manage relationships with hospital collection centres, ensuring adherence to our client's global standards through regular meetings and conference calls.
  • Represent the DRM team in local and international working groups, providing input to organizational projects as needed.
  • Respond to and investigate any quality incidents and adverse events (S(P)EARs), offering recommendations for corrective and preventive actions.
  • With support, address donor and transplant centre complaints and provide necessary responses.
  • Ensure compliance with all medical/health-related standards, policies, procedures, and documentation requirements set by our client, registries, and regulatory authorities.


  • 3 plus years work experience, working in a busy team/organisation.
  • Excellent written and verbal communication skills.
  • Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.
  • Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint).
  • Experience of working with large database/CRM systems.

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