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Business Support Administrator
£ 27,000 - £ 27,000 per a:1:{s:8:"en_title";s:6:"annual";}
Job Description
Company & Role Overview
Our client who is a well-known charity are looking for a Business Support Administrator to provide general administrative support for the Business Support team and special projects. This role involves hybrid working. The role will include holiday cover for the team when necessary.
Main Responsibilities
- Answering main phone calls and queries to our Business Support mailbox, handling mail, couriers and cabs, contributions, ordering resources, and overall office administration.
- The role also involves assisting with handling new incomers and leavers, ordering IT equipment, organising the return of equipment after staff leave, assisting the entire process operates smoothly, and aiding with problem solving from providers if required.
- Procurement system project – requiring investigation into prospective service providers built upon an approved selection criterion, compiling usage and costing statistics on services used at present.
- Property management project – involving inquiry into present and prospective service providers, aiding with research, and collecting information from service managers for provider evaluation and criteria advancement using Excel and Word.
- If necessary, aiding in the arrangement of new premises for one of our teams.
- Supporting the re-organisation of the Business Support Team SharePoint site, arranging folder structure and files, confirming permissions are current for SharePoint document library and Teams, and improving both sites corresponding with team requirements.
- The production of documents for inclusion on the team support pages, information documents for the team and staff members, offices, and premises.
- Any other support of tasks and projects as required.
Requirements
- An excellent insight of discretion and professional boundaries.
- Experience of employment within a multi-disciplinary team with interpersonal and teamwork capabilities.
- Excellent time management, capable of prioritising and completing tasks without supervision.
- Be able to manage phone calls and email enquiries in a considerate manner.
- Great written and oral communication, able to generate written documents to an exceptional standard.
- Able to pay attention to detail.
- Knowledgeable in IT applications such as Microsoft Office suite, Office 365 including Teams.
SIMILAR JOBS
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HR Generalist
Role Overview
Our client is currently in the market for a HR Generalist to come and join their busy team! The successful candidate will support the overall recruitment process, induction and performance management of their team! As well as ad hoc duties.Responsibilities
Recruitment:- Assist managers in preparing job descriptions and person specifications informed by team analysis for recruitment purposes, including advertising vacancies and monitoring interest on LinkedIn, websites, and job boards, making suggestions for remedial action when necessary.
- Respond to all potential candidate enquiries, support with shortlisting and schedule interviews and tests.
- Take part in interview panels when required and arrange candidate feedback upon request.
- Undertake reference and document checks and prepare employment contracts, based on existing templates.
- Prepare induction packs (regularly review and update information packs on a regular basis) in collaboration with Heads of Department and arrange departmental/organisational inductions.
- Participate in international HR onboarding activities.
- Ensure all staff receive regular reviews during their probationary period, and annual feedback documentation is completed and filed.
- Prepare reports on performance for the Country Manager to review.
- Research and identify external training partners and book training courses and assist and coordinate internal training opportunities.
- Create a centralized hub for all training measurement reporting and recording.
- Monitor, track, and collect all documentation related to internal or external training that occurs, ensuring employee sign off.
- Support the HR Manager in the preparation of payroll for each month, including starters/leavers, contract variations, sick pay, maternity pay etc.
- Undertake administration relating to the workplace pension scheme, cycle to work, eyecare vouchers, flu jab, and season ticket loans.
- Administer requests for flexible working, maternity/paternity/adoption leave, time off for dependents, etc.
- Assist managers with employee relations issues such as absence management, grievance, disciplinary, and dismissal, in accordance with company policy and employment legislation.
- Maintain accurate and up-to-date personnel files both in hard copy and electronically, ensuring compliance with Data Protection legislation.
- Prepare HR correspondence, such as changes to Terms and Conditions of employment, end of probation, termination, etc.
- Collect and report upon data relating to a number of topics, such as recruitment, diversity, staff absence, and turnover.
- Administer the exit process for leavers, including exit interviews and return of company property.
- Assist in reviewing and updating HR policies and procedures, ensuring these are effective for the business and reflect current legislation and best practice.
- Ensure all assigned onboarding and offboarding tasks within the HR system are up to date and prepare folders with HR Correspondence templates.
- Meet with HR Manager for the purpose of regular supervision and appraisal.
Requirements
- Educated to Degree level or relevant HR Certification or Experience.
- Proven experience of HR Generalist roles
- Good communication, listening and interpersonal skills, with the ability to write and communicate to applicants, supporters, stakeholders and colleagues at all levels (both written and verbal, in a friendly and professional manner).
- Excellent administration and organisational skills.
- Good IT skills including an understanding of Microsoft Office suite of programmes. such as Word, Excel, Outlook etc.
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Case Manager
Company and role overview
Our client is currently searching for a Case Team Manager to come and join their busy team. The candidate will be expected to work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals. The role does require managing a team’s performance and quickly identify and effectively tackle, at the earliest stage.
Main responsibilities
- Maintain, manage, and motivate a team, ensuring work produced is to a high standard and use resources to the best of their ability.
- Ensure team’s compliance with current policies, process, guidance, and service standards that govern the work of the team.
- Ensure the early identification of solutions to obstacles, raising these with your Operational Manager when necessary.
- Assure and be accountable for the quality of casework, risk assessments and decisions in your team.
- Recruit new employees and provide effective induction programmes, ensuring that performance is effectively managed and recorded during their probation period.
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- Work as part of the team, supporting and assisting colleagues, peers, and your managers to achieve team priorities, objectives, targets, and goals.
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- Support and deputise for the Operations Manager in the delivery of their work, when requested or required.
- Comply with the information security requirements for information accessed or processed in carrying out the duties of the role, ensuring they are in line with the companies’ policies.
Requirements
- Educated to degree level or relevant knowledge and experience
- Experience of managing people and resources or investigation responsibilities
- Experience of working within, and applying, a framework of legislation and defined policies and guidance.
- Experience of monitoring a team, objectives, and performance indicators.
- A high level of written English and verbal communication skills.
- Experience of responding to multiple stakeholders needs and complex circumstances
- Demonstrated ability to work effectively within a team and support and coach others.
- Strong analytical, critical examination and problem-solving skills.
- Knowledge of investigative methods and rules of evidence.
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Project Officer
Company and role overview
Our client in the heath care sector is looking for an inclusive and compassionate Project Officer to join their team. The candidate must be committed to promoting diversity and have a desire to support the improvement of health services. The role entails providing administrative support to the team as well as organising and arranging data, meetings and/or virtual visits.
(Maternity Cover)
Main responsibilities
- Evaluate, audit and research mental health services.
- Working with clinicians, patients, and carers to improve these services
- Provide administrative support to the project and analyse data
- Organise data collection and will arrange and attend meetings and face-to-face and/or virtual visits to mental health services
- Writing reports
Requirements
- Required to undertake a Disclosure Barring Service check
- Positive and inclusive values/attitude
- Excellent verbal and written skills
