Job Description

Company and role overview

Our client is currently in the market for an Interim Service Operations Manager to come and join their busy team! The candidate will be directly responsible for 2 Team Leads and approximately 20 staff as well as engage with business stakeholders to proactively manage and reduce the number of desktop applications used as well as meeting business needs.

 

Main responsibilities

  • Leading the Operational Teams to meet continuously maintain and/or improve the quality agreed service levels, ensuring the required quality of services are delivered in support of business operations.
  • Manage and monitor team productivity and raising any issues as they come to light to ensure maximum efficiency.
  • Ensure ITIL service management practices such as IT Asset Management and Service Configuration Management are followed, and software updates and security patches are implemented on a timely basis.
  • Assess KPI metrics, trend analysis and customer feedback to drive continuous improvement of service practices.
  • Understand up-to-date service desk best practices and manage the transition and improve elements of the current service model.
  • Maintain relationships with other teams across the company and external organisations that support the delivery of their services.

 

Requirements

  • Excellent written, verbal communication and presentational, and customer service skills
  • Degree level or equivalent in experience in a relevant subject.
  • Hold ITIL accreditation or equivalent professional qualification
  • Experience in an Operations Management role
  • Familiarity with ICT related frameworks, standards, services, or models would be desirable

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